4 hour time window for delivery, been sitting here 4.5 hours. Trying to call store, only to be transfered to "delivery" which is a ten minute ring to either be hung up on, ringing to stop and replaced with silence, transfered back to operator. I asked for a supervisor and all of them are to busy to be bothered untill 5pm today. And now the operator is hanging up on me because she can't figure out how to help me. So I guess my time is a joke here. read more

This place is horrible, bought paid for a BBQ two weeks ago to be picked up. Was told to call day before to make sure it was put together, called and was told they had none in stock. The one I bought was supposed to be being held. Three phone calls later and two hang ups, nothing new discovered. Waited two days to call and try again, have been on hold for total 30 minutes and every time someone answers, I get placed on hold and the ultimately discontinued. This place is pathetic read more

About 25 miles from our place in South Lake Tahoe...great to have nearby when you need something the smaller local hardware stores don't carry. As an added bonus gas was super cheap in Carson City compared to Tahoe ($4.11 when it was $4.69)...made the drive even more worth-it. Unfortunately, the customer service here was not stellar. Perhaps it was because it was the 4th of July close to opening. Employees were annoyed when we asked to have help loading 18 sheets of hardi-backer and would only put it on a cart. Our local Lowe's would have put it on a fork-lift and brought it out to the car. read more

Our refrigerator took a dump and we needed one ASAP. Picked one out and the lady that helped us was the least bit friendly. Purchased on a Monday couldn't be delivered until Wednesday, ok, fine. Then their third company delivery try's jamming my brand new refrigerator through my front door, scratching and denting the thing. Then they guy delivering has the nerve to tell me "he's on the clock and I need to figure out if I'm going to keep it or not", lol! Wow, I just paid $1500 and you want me to keep something your delivery company damaged while delivering because they're incompetent?! There's a whole lot more that occurred during this ordeal. Now, that $1500 refrigerator isn't even making ice anymore and I can't get the time of day for Lowe's to "figure out" what they want to do to fix the problem. The lady on the phone said "you need to bring your refrigerator down", um what? I don't think so. "Ok, we will pick it up", what? What am I supposed to do with all my food while you "figure it out?" Anyways, still waiting on a call and solution as to what Lowe's is going to do to honor their "Appliance Warranty". I will never in my life shop at this store again. read more

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Needed new clothes drier now. They had the one we liked in stock and delivered it the next day. The delivery guys came on time and wore masks. Took my old drier and installed the new one in a few minutes. I was amazed because the last time I shopped for an appliance there the whole experience sucked and left without buying anything. I gave them another chance and they exceeded my expectations. I recommend giving them a try but I know that sometimes the timing can be bad as far as getting assistance from their limited staff. read more

Unfortunately my 9,000 $ on line KitchenAid refrigerator has a dent and due to Covid I hadn't been able to install it within the 30 day return policy because workers stopped the progress. It sat in the box ( I have pictures) until we moved forward for install. After opening box, seeing dent and calling appliance department no resolve, no communication, more time passed, nothing! Don't buy anything from Loews on the high end side . Go to a local appliance store with costumer service even if you need to pay more. Also trying to write to corporate is a run around. Lesson learned, hope you can learn from my costly mistake and don't shop here. Now I see all the one star ratings. It's so true, this Carson City Store is horrible. They need a new manager who cares. read more

90°outside, no air of any kind in store & w wearing mask almost passed out! How do u not have air going w ppl hvng 2 wear masks & in middle of summer! Go to check out & only thing opened was self scan & many ppl waiting. Items would not scan & had to get assistance 4 different times & we had lots of small plumbing items to purchase. All this along w tile we purchased & had delivered w about $100 in broken tiles & a door we ordered not being square pretty much done w lowes!! read more

Between Lowe's and Home Depot, I pick Lowe's any day. Their prices are about the same but Lowe's keeps their stores neater and cleaner and that's what makes the difference in my book. read more

This is like the 4th time I bought trees and plants ask for somebody to come out and help me and I have a handicap and I get nobody so my daughter and I have to live these huge trees he's into the Jeep and there's not much I can do my eyes always say we don't have enough people to help. Well if that's the case then they should be working there very disappointed store read more

I was in a few weeks ago and worked with Josephine in the paint department. She was very helpful and knowledgeable. Great customer service!!! I even called the assistant manager to comment on the great customer service. Nice to deal with people who are helpful and friendly. read more

I'm generally a Lowe's fan but this store was a huge disappointment. The selection in the Garden Department was only so so, but it's the condition of the plants that I find totally unacceptable. You would think that with a total lack of customers, the garden staff could find the time to water and dead head the few plants they have to sell. This store just doesn't measure up to what I have grown to expect from Lowe's- Carson City deserves much better! read more

Just wanted to give a shout out to Misty! Super friendly and knowledgeable. Helped me pick out a range and made sure I got just what I was looking for. Thanks Misty! read more

I purchased a washer and dryer with pedestals. Pedestals were delivered early. On the morning of scheduled delivery for the washer and dryer, I was informed that the dryer is on back order and will not be available for another two months and that they can only deliver the washer. Since I needed the dryer, I canceled the order. The next day, I noted that the washer was marked as "delivered" and my credit card was charged. Since then, I have been calling every day trying to correct the problem. I was on hold for about two hours on the toll free number before hanging up. I then called the Carson City store where it was claimed it was shipped from and delivered. I spoke with customer service who said they will clear the problem and assured me I get a call within one hour. I did not get a call or reversal of charge on my credit card. I called again today and spoke with customer service. She said I need to speak to the delivery department. I have been on hold for 20 minutes. I hung up and called again. I asked for the manager. They connected me to the assistant manager, Brian. He said he was with a customer and he would take care of it in one hour and call me back. He did not call. Two days later, I called again and asked for the manager. I was connected to the assistant manager Daniel. She was able to take care of the problem within minutes. It should not have taken so long to do this. I also had to call Reno store to return the pedestals. They initially had a better customer service response. They arranged for the pick up of the pedestals. However, I did not get a refund. I made several calls to customer service and kept getting put on hold. I called again and asked for the manager. I was transferred to another line but no one picked up. I called back and talked to another customer service agent. She said she can't find that the pedestals were returned. She went to physically look for them in the store. I was put on hold for 29 minutes while listening to music with a terrible/scratchy sound. She finally returned and said she would authorize the refund. One star (not good) is too much for this company. I would give it zero star (terrible). This is the worst customer service that I have ever dealt with and I am not young. It is not unique to a single location-both stores have poor customer service. I will never purchase anything from Lowe's. read more

Not saying much more here. Other reviews hit the nail on the head. Terrible customer service. Just try calling the store. You'll see. I'd be shocked if you're able to actually speak with someone. I was eventually able to get a hold of the store manager and he resolved my issue, however, he needs to implement some kind of process to improve the store's customer service before I improve my review. read more

I did a on line order to be delivered on may 20th 2020. The order was not complete, missing 6/ 20' rebar, 1/ bundle of 16ft baseboard, 10 pc of 1x4x8ft trim, and 1/ bathtub. although the paperwork showed complete. I told the delivery driver Tom who noted on his paperwork. As the product was delivered late in the day, I called Frank in delivery the next morning. Frank said he would check on the order and call me back later in the day. No call from Frank. On the 22 I went to Carson city lowes. I talked to Rose in customer service. She said she would talk to Frank and get the missing product out to me. NOTHING FROM LOWES, no call or product. I called lowes corporate office. on hold 1 hour and 20 minutes. Sue said Carson city lowes will call me. NOTHING FROM LOWES AGAIN. 2 days later I received a message from the delivery service saying delivery on june 5 8am - noon. Samantha, a manager from lowes, approved the shipment. June 5th 9 am, I received a call from Carson city lowes saying my order is cancelled as they do not have 10 bathtubs, and the trucks have left. I told her I did not care if the trucks had left as my plumber is scheduled to arrive about noon to install our bathtub. Sorry was all she said. It has cost me $300.00 later [3 trips to install tub]. 06/05/2020 I again called on hold for over 2.5 hours to lowes corporate. I spoke with JOE who said sorry for the delay in answering the call, currently there are 12,000 CALLS WAITING TO BE ANSEWERED. Still no product or satisfaction. BUY HOME DEPOT!!!! Meeks, or True value. unless you want to spend time following up on people how do not do their job. I vote to fire the incompetence. NO OFFER FROM ANDREA, lowes manager, TOWARD COSTS INCURRED FOR WASTED PLUMBER'S TRIP'S 06/07/2020 update; Delivery manager "niki" cancelled delivery as worker frank said " Store Manager Andrea put shipment on wrong truck. All trucks have left for the day. I asked to talk to a store manager, "niki" hung up the phone on me. I called back but no one answered the phone. I waited on hold for corporate office 1 hour again to complain, and try an get the product I already paid for to my house. Lowes corporate call center Charles helped me today. Charles called lowes Carson city to talk to the management team. Worker frank said he is the manager of delivery is working on it. the store will call me. I told Charles to send an empty flatbed truck to pick up their shit for return, read more

Every person we talked to working here had terrible customer service and were extremely rude. Don't know what everyone's problem is but they need to change their attitudes. Won't be coming here again. read more

If I could give negative stars, I definitely would! I placed an online order for a snowblower on November 25, 2019. About a $1300 purchase. I promptly received an email stating delivery was scheduled for November 27, 2019, between 7am and 9pm. I made sure I was home for the entire time. I never received any communication from the store about my delivery. November 27th came and went...no snowblower. I then contacted the store to see what happened. They said my snowblower was sitting with their delivery department and I would need to contact them. I tried multiple times and only received a ringing telephone. Apparently no one works in that department - maybe why I didn't get my snowblower when it was originally scheduled. I finally got someone on the phone. They said my snowblower was there, but I would need to speak to a manager to get delivery. I then tried multiple times to get in touch with a manager with zero success. This went on for A MONTH AND A HALF!!!! Not once did the store actually contact me over that time. I was always the one having to push the issue. It seemed like they had put my order to the side and were hoping I would just disappear. I eventually had to complain to corporate. But corporate just sent me straight back to the store. It took over 2 MONTHS (!!!) to get my snowblower. I was snowed in at my house twice during that time period and forced to stay home from work. When I asked if there was anything the store was willing to do for me, they said absolutely. And they provided me a 7% discount. That's ridiculous!!! I can find better discounts online that Lowe's provides to everyone. I have never received this poor of service from any business EVER! Needless to say I will never be shopping at Lowe's again. I suggest you do the same. read more

I have to say that after becoming a homeowner this store has been my ultimate favorite store. However with Covit 19 I am a Latina and my husband is a white male. THERE HAS BEEN MANY OCCASIONS WHERE MY husband does NOT wear a mask and no one in the store HAS CONFRONTED him about it. I'm too scared to do the same. Anyways WE BOUGHT a PAIR OF Samsung WASHER N DRYER N also a refrigerator and I love them great CUSTOMER service as well as great prices. However as I was looking for a refrigerator I had called in every day to see if they had had refrigerators that had been damaged when delivered. A gentleman told me that there was a Samsung frigerator there in the store that was $800 it was a beautiful refrigerator however it had been damaged on the freezer side. I Went in the same day and the refrigerator was sold he had told me that it was for $800 he would go down to 600 in 2 weeks I was ready to buy for 800 however the sales representative told me that the manager had bought it for that price which was $600 I was a bit confused managers just probably do what they want and price things As it is convenient for them. very disappointed in not giving customers Priority in purchasing. Corporate should look into this. I went in the following day and the refrigerator still did not say that it was sold 2 days later I went in again and saw that the refrigerator had been purchase 2 days later wow. read more

I ordered a new refrigerator and when it came 3 hours past delivery it was a used floor model with dents and scratches. This is my first time having trouble with Lowe's. I WAITED MY WHOLE DAY AND IT WAS 3 HOURS PAST DELIVERY. I sent it back. read more

I purchased their high grade carpet for my home and never walked on it with shoes on. There are only 2 persons living in this home. When the carpet started having early wear problems after only 2 years. I contacted them and was told unless I could prove that I had the carpet professionally cleaned at least twice a year then my warranty was invalid. Read the fine print carefully because this company will screw you. read more

RUN AWAY! I placed an online order for fencing materials, I arrive for pickup and wait 30 min for my order and one of the posts is damaged, as they attempt replace it I discover half my order is missing. after waiting another 30 mins at the pickup desk only to have them advise me to go find the associate to figure out what happened!!! Seriously!! What am I an employee??!!! So finally I eventually find this associate to get the rest of my order and he's off screwing around fortunately though there was a young man who is going to assist me getting the rest my order when suddenly this associate who was supposed to be picking them up my order came back and finally got his butt on the fork lift to get the rest my fencing, because I had to wait so long my infant son was having a temper tantrum so I had to go out to the parking lot get him from wife (who wasn't able to come into the store) as I start to walk back towards the fencing Area I find my order finally being put down on a cart when suddenly that same associate walks off to go assist a customer who already has five other associates helping. At that point I just lost patience I walk over to the cart, Count my order and make sure everything is there. Fortunately at that point my son was sleeping in my right arm, so with my left arm I pulled the heavy cart out to the parking lot.... Update: They gave me the wrong posts and refuse to replace with the correct posts claiming they "need to be predrilled" ITS PLASTIC!!! in the online product description the holes are already made! going there this week to "return" my posts and get what I paid for otherwise I'm reporting this to cooperate management and taking them to claims court. read more

I've been waiting over a month for my order. I've called multiple times. You're lucky if you find a person after an half hour of calling and trying different extensions. I called the national customer service number. Every time I call them it's an hour on hold. They've transferred my order from the Carson store to the Fernley store and back to the Carson store again. I received multiple calls from their third-party delivery company stating I will receive my items the next day. I wait all day and nothing comes. I called the delivery company back and they tell me Lowe's cancel my order. Spoke to several managers that promised me they would call me back. They never did. I spoke to other employees that said my problem is resolved my shipment will be delivered within a week. Shipments never came. Next time maybe Home Depot? Wish me luck, I'm supposed to get the rest of my $700 shipment next Saturday. Lol read more

If I could give negative stars I would. I gave this store another chance after the last incident. Huge huge huge mistake. Got a dishwasher purchased. Tech plumbing comes and installs the unit, and can't get it to work. He says its our plumbing but we had a working dishwasher before so I don't think our plumbing is the problem. The installer tells me to call a plumber because he doesn't know what to do... ok then waste of money. Go back to lowes to complain about the crappy service and the lack of a working dishwasher. They refund me my installation fee. Try to reschedule to have a different installer come out and the soonest that can happen is the 6th of July!! So I told them to come pick up their paper weight and I will be shopping somewhere else. I am still waiting on to find out when they are coming to get it and refund me. There were some helpful employees in this situation, so I don't fault all of them. One of the employees even informed me that they have tons of trouble with Tech plumbing and suspect the installation manager is getting a kickback from Tech plumbing. Really trustworthy business they are running. Home depot has my business from now on. read more

The two stars are for the two people that actually helped. Im sure this review will go unnoticed, but Im putting it out there anyway. The customer service at this location is atrocious! To the woman working the cash register in the garden department wearing the baseball cap with the ladybug pin, I truly hope that the next time you are shopping and spending your hard-earned money that the person ringing you up ruins your things and then rolls their eyes at you when you when you ask them to be careful and argues with you about how they know what they're doing. Have fun with your karma! read more

I'd driven to Lowe's (from My home in topaz lake) to get paint; once I was done, I Waited in line for customer service for fifteen minutes while they tried to find coverage. A young lady who was helping the cashier exchange money in her till (possibly a lead or management), was extremely rude. The cashier that just got done ringing the person up in front of me sat on her register doing something and didn't even bother to look up to say she'd be right with me or thanks for the wait-absolutely nothing. When I approached her, I said "hello" (with a smile) and she ignored me so I said "hello" again. The supervisor looked at me and said with an attitude said, "she'll be right with you" and I calmly said, "I was just saying hello". Still neither of them bothered to acknowledge me in a professional way. Once they were done, the supervisor looks at me and says, "how can we help you?" In the most rude way. She didn't smile or have any expression on her face other than the face of a rude employee who didn't want to be there. I then replied with "do you guys not know how to say hi?" Her reply to me was (with a complete attitude), "I did like four times! You didn't hear me!" And then I said, "you know what? I'm good" and left the paint. She had a puzzled look on her face. I'm over Lowe's. This place is priced higher than Home Depot, has less of a selection and the employees are rude! The ONLY thing about this place that I like is the woman supervisor with the tattoos on her arms and the people in the paint department. I'll be paying off my card and closing my account with Lowe's. I understand being short staffed; I've worked in customer service my entire career but NEVER have I been rude to my customers because of work issues. How awful! I'd rather go somewhere that will value me as a customer. read more

Letter to Lowes: "As you can see, this order ( kitchen appliance ) was cancelled. Originally ordered August 8 in order to give lead time for delivery and installation that we paid for. First call we made after notice of product delivery was to store and were advised we would hear from the delivery service. Another couple of days and no notice. Called Premier Logistics, the given service by Lowes, said would get back to us when scheduled. No call back. Tried again, they said they jobbed it out to another service company, but having difficulty getting them on the phone. I asked for contact and they said were unable to give to me. I called back to Lowes again. Nice service lady, but said need to send me off to her supervisor, phone rang for ten minutes before I was shut off. We do not live permanently in the area and had to arrange an eight hour drive to meet the service delivery that never arrived. All the calls were initiated by me, not once did Lowes or any delivery attempt to reach me or explain any issues. I made at least 5 attempts to solve the issues, but no action was taken by Lowes or their subcontractors. We leave in two days and became necessary to cancel the order. Needless to say we are very disappointed in the service, or non service, of Lowes. This was inexcusable not to at least acknowledge a problem and try to solve or give the courtesy that the issue could not be solved in this instance. You have lost a customer. " read more

Tried to pick up some materials I needed to install a window. The two guys at the window and door department asked what brand of windows I had, since they HAD NO IDEA WHAT I WAS TALKING ABOUT when I said I needed some plastic plugs for the screw holes when installing a vinyl window in a stucco house. They said to go to their competitor for help. Yes - I will go to the competitor, where the people know what a professional needs, and are not more interested in talking with one another than in helping their customers. Lowe's - get knowledgeable people interested in helping customers instead of deadbeats just sitting around that know nothing about the products that they are supposed to be selling. read more

Terrible experience. Visited the store shopping for a washer and dryer. Had to go looking for someone to help after spending 15 minutes waiting for an employee to come by. Then told to just go online or call to make the order. Ordered the very next day, setup delivery for the following Thursday. Got a confirmation that it would be delivered on time. On Thursday, no delivery. I called and they said there records show it was delivered on Tuesday-- Nope! So call to complain and they say I can get a 10% discount and it would be delivered the following week. Discount never posts, they continue to hold the whole amount. The delivery shows up, but not in boxes and not new. The delivery man even tells my wife that she should not accept the order based on the condition of the washer and dryer. We decline the delivery and then, instead of receiving our refund, get a email saying the washer and dryer were delivered. I call to get refund and am put on hold indefinitely. I call the online help number and finally get transferred. Currently writing this while on hold to see if they can find the returned washer and dryer to then give me a refund/release funds from my cc. J.Simons read more

We Special Ordered some Blinds and Motorized Blinds August 2020, and we've had nothing but trouble since then. I have talked to floor personnel, install manager and even the STORE MANAGER, and these people still can't get my Blinds INSTALLED and working. I have been told so many STORIES about why it can't be finishe3d and why it takes at least a week to get on a schedule. Why can't you complete a job before scheduling another one. Why can't STORE SCREW-UPs be FIXED before moving on to other customers. If I didn't have so much time and money invested in this I would have the store remove them and start over with a more REPUTABLE Organization. Buyer BEWARE at this LOWES. Because they will throw you in a crack at the first opportunity. read more

If I could give a zero I would. Stood in line behind one person... After 20 minutes...had to get into another line!!!! Still waiting... Extremely slow and not even busy. Sunday at 3:15pm. Unbelievable!!!! Six employees standing around... WOW!! Home Depot... For now on!!! read more

Yet another appliance nightmare. Wish I'd read these reviews first... Needed to replace an island range hood (10 foot ceilings, 60 lb appliance) due to a board going out ($20 board, Kobe doesn't make spares, $1500 appliance is junk). The model I wanted (Broan) was available online for $150 less than Lowe's, but I was concerned about installation and wanted to do business locally, so I went to Lowe's. They assured me they could arrange for installation. The $115 contract price (paid in advance) for installation should have been a giveaway that the appliance dept was clueless about what it takes to install. Next came the (all too common) shipping and delivery nightmare. Lowe's quoted a 2 week delivery. After 3 weeks, I phoned the store. After an hour on hold (a recurring story), I finally got someone to call the supplier. The hood had just been shipped. A week later, Lowe's called *me* and asked whether the hood had arrived. I guess they lost the phone number of the shipper. The shipper's (Estes) website showed it would be delivered Friday. It was in their Reno warehouse Monday. Friday came and went so I called. "We didn't have a contact number so we couldn't deliver". No rush on their part. Next came the installation nightmare. The installer, a plumbing company, called on the day of installation and said that they realized this was a 2 man job, so they couldn't make it. Then Lowe's appliance dept called and said that they just realized this was an island range hood, that it was a 2 man job and that they couldn't honor the signed, paid for installation agreement. Eventually, the plumbers came out, saw what was required (removing the old hood), admitted that they'd never done this and didn't have a clue, grumbled that Lowe's always does this to them and left. Bottom line: I had to find my own installer ($650). On the plus side, Lowe's did refund my installation money promptly. That's why they got 1 star. read more

Awful customer service! My husband went to buy blinds for our new house and waited in the blind section for over 30 mins for assistance that never came I pushed the help button and asked multiple employees to call for help! We ended up walking out with nothing read more

Zero stars, Carson City NV Under a Home Warranty, Lowe's provided a new dishwasher, was installed by "Installers" thru a Lowe's, subcontractor. Yes, this a nightmare. Thought was all correct, the installers left with a cycle in process. Then heard water, looked under SINK a large drain pipe not connected! SO Lowe's Hire a person to investigate, broke their appointment never showed. Finally hired A professional plumber not only pipe not connected a twisted ring and drain hose issue found, sent the 54$ Bill to Investgator...Will pay although say installers show different pics?, never saw those pics could be someone else's. READ CAREFULLY, WOULD PAY IF WE SIGNED WOULD NOT POST ON SOCIAL MEDIA. We declined..Will never do business with Lowe's, and the installers, or the Home Warranty people despite phone calls Fidelity Home Warranty has not stepped in to help. I feel for all the people with expensive claims..due to requiring the non disclosure, I am sure lots we aren't reading about read more

I just moved into a new apartment and haven't been able to find some furniture pieces that I really want so I stopped into Lowe's as my last resort (I didn't even know they sold furniture, thought it was just a hardware store)! I had such a pleasant time being helped by Don! I saw a bench that I couldn't find on my own and Don really took his time searching for it and updating me whenever he could. Turns out, they were sold out but the display was in pretty great condition and he sold me that at a discount. Thank you for working with us and helping us with a smile, Don! I'm definitely stoppin by more often that I would have! read more

I wish I could give a good review because my husband and I used to use Lowes for everything at our house and rental properties. We spend thousands of dollars a year at Lowes. Unfortunately Lowes does not stand behind their own product and will screw you out of your money. We ordered two ceiling fans at $160 a piece so a $320 purchase total. We continued to track the shipment and it said delivered. We never received our purchases and checked our surveillance cameras at our house the time it said it was delivered to ensure we didn't miss the delivery. We have asked all our neighbors and our package is nowhere in our neighborhood. We called on June 7th to try to find our packages and Lowes told us they would open an investigation and to wait three business days and if we didn't hear back to call them again. We never heard so called again on June 12th to see where the investigation was. They told us the package was being traced and would be to us in ten days. Well ten days passed and we have yet to receive anything. Called again and they informed us this time that the investigation was closed and it was our word against the FedEx driver (who said they delivered it) and that we were basically out of our $320 and our new ceiling fans. It would have been nice for them to at the very least contact us and let us know this. Their customer service is absurd. We will no longer use Lowes because it seems to me as a customer they won't stand behind their own product or delivery provider. Home Depot customer service is night and day compared to Lowes and I suggest everyone purchase their home improvement supplies at Home Depot in the future because they indeed WILL stand behind their product and make it right if their is a glitch in their system. read more

If it's customer service you're looking for, stay the F away from here. Waited to get someone to cut blinds, just to TALK to someone, 45 min! Apparently only one person in entire store could cut blinds, and she is also the only person who can mix paint. Except for one guy, no one seemed to give a shit about helping anyone! Home Depot is up the road.. read more

Don't waste your time...I've given up on this store. The most horrible customer service! There are a handful of good employees but I can count them on one hand. read more

Don't waste your time. Our stove was in need of replacement. I looked online and found the one we wanted in stock. I went in and waited in the appliance department for 20 minutes. I finally found an employee who could be torn away from the conversation with two other Lowes associates. He looked in the computer and said "it shows we have 2 in stock, let me go look in back." 30 minutes later he returned and said he couldn't find them but could order one for me. I paid and left. A week later I called to check. No living person ever answered the phone. I went in and was told the computer showed two in stock. Delivery was arranged. The day came but the stove didn't. I couldn't get anyone by phone again. I had to go in to the store again. I asked the woman in customer service. She didn't know why the stove didn't arrive. I had to reschedule delivery. When I wanted to talk to the manager nobody was able to locate him. Maybe he hangs out with the stoves nobody can find. This place is a nightmare! Save yourself a big headache and shop at Home Depot. read more

I placed an order online using both credit card and gift card. My contractor picked up the order but they gave him the wrong materials. When he returned it they told him they did NOT have what I ordered although it still showed available online and refunded my cc but instead of providing a gift card, they gave an 'in-store only credit' ($525). The closest store that had what I need is 45 miles away. While not impossible to get to, I should not have to go there in person. I went to the store to confirm they did not have the materials (they physically checked, they do not have it), would not exchange the in-store only credit and said someone would call me. Since I had been standing in the customer service area for a while I had gotten to over hear one of the reps return a call from 19-Jul. It was 31-Aug, six weeks later. I had 10 days to get my materials delivered. I waited a full day before calling and was connected with someone who was going to arrange for my materials to be delivered to the store where they could then be delivered to me. I waited another day before reaching out to my contact and she said she was "trying to get the materials from another store within the next day or so or see if it's coming on my night truck". And that was the last I heard from her despite reaching out to her two more times. The ninth day I went to the store again hoping to talk to my contact (not working that day), get an update or to get the in-store credit exchanged. The person said she could not help me as she did not have access to the emails to know what my contact was doing but she would be in the next day and have her call me. The day the materials were supposed to be delivered, I waited until 3:00pm before calling the store. And yes, after 2 full weeks, the materials are still showing as available online. After my contact did not pick up the line disconnected. I called back and asked to speak to a manager. Per him they should NOT have given me an in-store credit (really?) and he would go look to see if the materials I needed were in the store. It's been 20 minutes. I get a military discount (10%) which on a large purchase can quickly add up but I due to this experience, I have no intention of shopping at this location again. read more

I don't have a problem with any employees or product but the credit card company that they use. Synchrony bank is a rip off, they offer you the promotion discount which you will be charged 4 times more for in the end! It's a bate and switch move. You must call in every payment that you make and request that it goes on to the promotion! If you just make payments in a few months you get slapped with the large interest on the PROMOTION because you didn't pay anything on it?? After hours on the phone you find out what the agenda is to rob you of hard earned money! DO NOT OPEN A LOWES ACCOUNT use some other means to pay for your supplies! Or go to Home Depot where they are HONEST about the credit card that they give you. NO SYNCHRONY scams!! read more