I am a conservative shopper. My washer and dryer needed replaced. I decided to use funds in my Home equity loan account to buy the appliances. After browsing, researching and deciding on two machines, I proceeded to checkout a purchase of 1800 dollars. Their " check verify" system didn't recognize the home equity account checks ( worth 50k btw) and they would not sell me the appliances. Eff you, lowes. I happily spent my money at the local Tee Vax store- They accepted my check!!! read more

We ordered a refrigerator from Lowes in Cotati, CA. The door seal didn't work properly so after going around and around with them about sending a repair person and that not working out, we asked for a replacement. Two guys came out today and picked up the refrigerator that didn't work properly and before we knew anything else, they left. NO NEW REFRIGERATOR! No communication about not having a replacement available, nothing. Apparently, nobody on their end coordinated for the delivery of the replacement and the removal of the old one to coincide at the same time. To make matters worse, they are saying that this refrigerator won't be in stock for two more weeks! What are we supposed to do with a countertop full of food that needs to be refrigerated until then? When you try to call the store to speak to somebody, you're left on an eternal hold. They are trying to get the guys in the truck to turn around and bring back the defective one until they can bring a replacement, but this lack of attention, poor service and inconvenience is completely unacceptable. Shop at your own risk! read more

Agree, how is this place in business. My husband and I have been there several times. No customer service. When u find someone to help they say it's not my department! Ok, that was not my question. Complained to manger that no one answers phones when you call. Hubby returned something the same day and they told him no manager was just n Duty that day. Who did I talk tooo? This place is worse than Friedman, and Home Depot! What ever happened to customer service. None of these stores have customer service. How do the make $? read more

Me likes Lowe's! Came here the other day, needed shelving longer than 8ft. Was surprised to say the least that the other big-box home improvement store didn't carry anything longer than a 1X8. I would've had an easier time finding Ozzy Osbourne at a church bake sale, than I would finding help at THAT store. Just what would Ozzy bake? Not the case at Lowe's! Really friendly when I asked where shelving was at. A little taken back at the auspicious smiles, I was preparing to deflect questions concerning my solar panel needs...but no, the employees where just plain nice & helpful. It's located right off the 101. Worth the slightly farther drive, was in and out in no time. Honored a 10% discount for veterans, very cool. read more

Horrible! Horrible! Horrible! They don't answer their phone. Called ten times at 3:45pm. Finally Lumber Department picks up but they don't know how to transfer call to Flooring. Had measurements done Tuesday. Went to Cotati store Thursday to learn the measurements were sent to San Francisco store. Rudy put in a request at 2pm and said he'd email me that evening or next day. Called several times, waiting to connect with Rudy only to learn he left at 5pm. Called Saturday to learn flooring can't be done on enclosed patio so estimate for entire 2004 sq. ft. home is canceled. The incompetence is unreal. read more

I like how Lowe's stores are very inviting and well managed. It seems that they have a leg up on Home Depot in that department. Found a great deal on vinyl floor tiles that were on clearance. Service was also quite good. read more

Lowes Home Improvement - Hardware Stores Near Me - Cotati, California

Trying to get a hold of somebody is impossible this place is horrible and the corporate office is no better! been calling every number I can find and getting NO WHERE! I will never order from them again. I can't even get a hold of anyone to cancel the order!!! read more

Lowes has not let us down - I had one toilet installation at our old place that was completed on schedule. We have also used them for our current bathroom renovation in our new place. Steve from the plumbing department was very helpful in helping us pick out tubs, toilets, plumbing and fixtures and looked up anything we had questions on such as if a certain tub could be ordered white or a certain fixture be polished chrome. Not only that, but his follow up was impeccable. He would call us with updates and let us change the delivery schedule and let us know if anything we ordered came early. I was even able to do a tub exchange when the first one I ordered was too heavy for out 2nd floor bathroom. Their customer service department is pretty dedicated to researching your questions as well. They are my go-to place for my biggest home improvement needs. If you look up to the sky and saw some pigs flying south for the winter, then you'll know that's when I decided to go elsewhere. Until then, I'll keep coming back here read more

I love your place. I so- but not this time. My wife and I walked in with a washer and dryer in mind after seeing Home Depot's selection. I asked a lady for help in the appliances section- but she seemed busy because she didn't look up from her computer and told me she would have someone help us shortly. No one came after 20 minutes or so. You lost a 2k sale. We went to Home Depot and they price matched. read more

I love Lowe's Home Improvement! They always have what I am looking for and plenty of knowledgeable employees to help me with what ever I need. Plus they have an amazing discount for service members and veterans. They are always my first choice for anything I need for home or work! read more

Generally speaking, not quite as horrible as Home Depot in Napa, but nothing great. Our experience with the kitchen design dept was a totally mixed bag. Other than the installer (Phil) who was patient, reliable and total professional, we got the feeling that once they had our money that we were pretty much on our own. The installation dept seems overwhelmed and understaffed with only 2 people, one of which could basically only take messages - and those messages were frequently unreturned. We do love our Kraftmaid cabinets but a simple mistake on the Lowe's designer's part almost derailed the rest of our kitchen remodel process. Phil made it work, thankfully and saved the day. Also, don't expect any help from Kraftmaid if something goes wrong. My advice is to shop your remodel project around with local custom builders. We found a great guy in Windsor for some additional work and he underbid Lowe's by 20% and matched the style and color of our new Kraftmaid cabinets. Wish we had him do the entire project. read more

Lowe's really needs to work on their customer service in all areas of their store. We went to the Cotati store and ordered a toilet, mirror, sink and cabinet. We were told that we would get a phone call when they would deliver the items. We didn't ,but items arrived. Except the mirror. Which never did arrive. The sink and cabinet were the wrong size. When I tried calling the associate who ordered our items she was never in, and for some reason I was always transferred to the plumbing Dept. As the bathroom fixture Dept couldn't take messages. I couldn't even leave a voice message. I sent 5 or 6 emails which were ignored. When we went to Lowe's to exchange the wrong items I felt like the cashier could have cared less and spent most of the time talking to the coworker behind her. We won't be shopping there again. We should have gone to Friedman's as I like shopping at our "homegrown" businesses rather than the chain stores. Customer service is important to me and Lowe's doesn't have any. I would rather spend a little more money somewhere with good customer service. read more

Our school's refrigerator did not survive Winter Break. I visited the 1901 store on Saturday, 1/18, to price refrigerator options to bring back to the PTA. The manager was incredibly helpful and extended a generous discount to the school. I returned the following day to purchase the Samsung refrigerator. The Sunday staff were every bit as helpful and friendly. They carefully loaded it into the back of our truck and wished us well as we drove away. The staff and I greatly appreciate Lowe's generosity. read more

We bought a new washer from here and not only was it not new (It had THREE huge scratches and was missing a part) but when we called we were hung up on three times! Don't buy anything here unless you know for a fact it's new and don't need to call them. I wish I could give them less then one star! read more

Have to share my first ever experience at this Lowe's. I went in to ck out the garden. Same old average stuff there. I went inside to get screws to hold in a wall sconce. I described the type to a guy, middle aged balding, didn't get his name. He's walking up & down aisle looking-meanwhile I find the section (machine screws). He actually asked me "how did you find those?" ( : I didn't know the size number so I showed him 2 & said I needed something a 1/2 shorter & a little narrower & he said to me "I can WASTE MY TIME all day and not find what you're looking for, and walked away. I found the in-between size I wanted in about 30 sec. But I won't be trekking to that Lowe's again! read more

made the mistake of purchasing a security door online at lowes website said they had 2 in stock after 2 days of not recieving a conformation and not getting any where on the website I went into the store they told me the order was cancelled and they were supposed to call me, no one ever did, they also would not even help me get another one. went tohome depot found a similar door cheaper. Lowes has the worst customer service read more

I will never give them a star !!!! I never shop here EVER ! Just called to ask if they had a microwave in stock like the internet said they did. Well I was disconnect 2X. Called back asked for a floor manager so they connected me to them and the phone kept ringing .....and ringing ......,and ringing it automatically disconnected me again.! So why does the recording ask you to press# and it directs you to ascertain department no one answers it goes back to the operator and they never answer so it disconnects again. WOW I know they aren't that busy or under staffed but customer services really needs to improve. They lost me as a customer!!!! read more

Store has good organization and is a lot cleaner than Home Depot. I purchased my entire bathroom here with the help of Charlie. He gave very helpful tips and set everything up to be smooth. read more

Asked for help about a single product to a person near the item (Floor Tile), he rudely said we would need to ask someone else or just go look for ourselves, we then went to the customer service desk, and after a long wait, we were told that she did not know and we would have to talk to the guy in the tile area. there was no way we were going back to Mr. Rude. These people need to learn what customer service is. read more

Customer service is non existence at the Rohnert Park CA store. They (order status, delivery, customer service) don't answer their phones. I was supposed to have my delivery today. Jake from windows was able to tell me that my new delivery date was now 6 days away. Would have been nice to receive a call letting me know of the change and why. This is my 1st time purchasing appliances from Lowes and it's not starting out good!! Kudos to Jake for his help and assistance. read more

I will never shop lowes in cotati again, my son purchased me a $600 welder for christmas, he didn't give me the receipt a it was missing the welding lead, they wouldnt let me exchange it for the one with all the parts, that i brought to the register for exchange, or even open it and give me the missing part. they want me to purchase it, guess i will shopping at home depot from now on. read more

BUYER BEWARE!!! Never purchase online with delivery. I received the incorrect lumber as well as missing items. Tripple check each barcode and description and don't trust the driver. They will say anything to get back on the road. I have made over 10 calls and over 2 hours to customer service, the store, even the delivery company. They just transfer me and the line gets disconnected. The only option I have left is to call my Credit CArd company and take my business somewhere else. As much as I do appreciate that the essential stores are serving during these difficult times, save additional stress and anxiety and shop somewhere else. read more

I went to Lowe's in Cotati this afternoon. I was pleased with how they displayed their products and how clean the store was. I say that because I normally shop a Home Depot in Windsor, it's hard to find what your looking for and the store is not very clean. When I purchased my two items at Lowe's, one of my purchases was a closet. I waited for fifteen minutes or more to have my closet delivered to my truck. While I was waiting I had asked four employees for their help only to be ignored. Finally going on fifteen minutes a young lady asked me if she could help. She brought the closet to the back of my truck and two male employees loaded my purchase. Had the four employees taken their time to help me I wouldn't have wasted my time. I don't feel that I will be returning to Lowe's anytime soon. read more

Why offer curbside if it takes over 20 minutes to get your item? Especially after checking in on the app ahead of time to let them know you're coming. read more

I have tried to call the appliance department and other numbers multiple times and no answer! Horrible. Sorry, won't get my business for new appliances. Why can't anyone answer the phone or take a message. Bad business practices. In addition I was getting some flowers the other day and the check out woman in the garden section was very rude and SLOW. There was a long line with only one checker and she insisted on excessive chatting with someone ahead of us with no regards to the long line. Very rude! read more

This Lowe's is a complete train wreck: don't even try to call them. Nobody will pick up.

I have to fully agree with most of these ratings. I decided to remodel my house after purchase and decided to use Lowe's as my main store to make purchases. I have Spent over $20K in the last 2 months at this location and have been treated very poorly on multiple occasions by the regular staff. This would be an essay if I went into detail about the number of "eff up's" this company has made. I would NOT recommend special ordering ANYTHING, you are better off paying a little more to use a local company instead. Trust me it will be worth it. Aside from the terrible customer service, no one seems to ever answer the damn phone there either. Now I will say one thing positive. The upper management have been somewhat caring to their mistakes made by their employees and try to rectify it- but there will likely be no follow up with those employees or any company training. This ultimately stems from corporate. All these corporate hardware chains are the same. Lastly if you are ever going to purchase appliances make sure that you see Chris (Sales Specialist). He is the only person with some ethical moral values, and care for his customers. Truly an understanding guy and if Lowe's were ever to lose him they would be screwed. read more

I recently left a review regarding management's treatment of staff and customers. I just read that Lowe's is taking very good care of staff during the shelter-in-place. Wanted to thank management for raising their hourly rates, giving them plenty of paid time off, food pantry, etc. I've changed my mind about Lowe's. read more

Came to purchase carpet runners. Found what I was looking for - great! Went to check out at self checkout since no other cashiers were open, and the machine kept making functioning. The one cashier in self checkout didn't/wouldn't make eye contact while he was waiting for a manager to help with another customer's issue. The line was horrendous behind me. Someone finally asked if there was another cashier open, and we were told that the lumber cashier was open. The young lady working there had ZERO customer service skills. She picked up an empty package that was left behind in the cart and charged me for it. I told her it wasn't mine and she said "you said you also had caulking." Ya, that's not caulking. Not coming back here again. read more

This is consistently a terrible company for customer service! We ordered a washing machine a week ago and got the email confirmation saying it would be delivered 12 days later. Today, we got a 4 hour notice that it was going to be delivered (about 7 days from when ordered) and were delighted. The four hours went by with no delivery or notice. I called the distribution company and was told the machine was not put on the truck and I needed to call Lowe's. I called Lowe's (after it rang 23 times), talked to a woman about the order and now she said the delivery would be 20 days from ordered. When I expressed my frustration to her, she changed the delivery date to 17 days from the time I ordered it. I know they're busy but never got any contact from Lowe's about the changes until I contacted them. I ordered a particular washing machine from them reluctantly as I've consistently had bad service from them. I won't make that mistake again! read more

This place sucks. Me and my family were trying to find help with bathroom tile there was nobody around. Then I went to a worker that works in the bathroom til department he had 1 CUSTOMER!!!! We asked "when you get a chance could you please help us with the bathroom tile" he said "no not right now I'm busy" everybody was very rude didn't want to help at all!!!! Me and my family left didn't buy anything because nobody wanted to help us. Horrible place and won't go there ever again read more

Don't waste your time shopping here at the paint department. I'm a painting contractor try to get some paint for a job yesterday 3-11-20 and no one in paint department. Ask customer service to call someone and she did about 3 minutes after I asked for help and still no one showed up so I asked the 4 employees in front all talking to each other and again waited for them to call someone and still no one ever showed up. If you want paint go to a paint store. Won't be shopping here anymore and to bad because it's so close to my house. read more

I was rather excited about my first visit to Lowe's, and toured the aisles seeing what was offered. As I really only planed to purchase some Roundup, after my tour I took my future purchase to the cash registers near the front door. Two customers were at the two opened registers, so I waited my turn. Soon a customer service rep was available and I went up to pay for the Roundup. I was very curtly told I was in the wrong place, without being told where I should go. I was silent for a second or two while I digested this information. I was then told she could take my money and paid for my purchase. When I was handed my receipt, I very nicely and quietly replied that I was not very happy with my original greeting. At this time another employee very loudly said "you are the least of our worries". I guess my tour of Lowe's for future purchases was just a waste of time. :-( read more

Do not shop at this store. When it first opened it was great. Workers were knowledgeable and helpful.It has gone downhill in the past year and a half. The help is non-existent and if you are lucky enough to find a person they don't know anything. Word has it that the managers work on a percentage and hire non experienced workers at the lowest wage so they make more. The one manager there is rude and foul mouthed. The customer service is awful. You can wait up to an hour on hold and the manager is never available. read more

I love Lowe's and all the people who work there. This horrible review is because of the carpet installation company they contract to do their installs. They didn't bother to show up for the first appointment and lied the next day saying he was coming straight to my house first thing in the morning (he didn't show up at all again), and finally made it the 3rd day (after my 3rd day off work waiting for him). So, i yelled at them...ok, i'm a butthead. But really? I mean can't you have a tiny bit of consideration for your customer? Nope...after yelling at them, they became passive aggressive and added $500 of totally absurd charges to the estimate. I had to abandon the $75 that i had paid for them to come out. So, i went to Home Depot. Beautiful service. Fabulous People. And no stupid, trumped up fees. If you want carpet, go to Home Depot and save yourself a whole lot of aggravation. read more

Just avoid Lowes. Extremely shitty customer service. No one in store wants to help. Employees constantly telling you they'll be with you shortly only to be waiting 30+ minutes. Their online customer service is terrible as well. Save yourself the trouble and don't order from them. I have been on hold with the online service team for over an hour. How is this acceptable ?!! Fuck lowes read more

We just received our replacement refrigerator as the first one delivered had two bad door dings on the left door. The sales person was very professional and promised a replacement if we could take a picture of the door dings and send to him. Even though we had to wait a while to get it, it was delivered as promised and professionally installed this afternoon. We shop at Lowe's when we need items for our home and have always found them to very helpful and accommodating when we order appliances. Thanks for the service and great customer friendly attitude! read more

BUYER BEWARE FOR LARGE MAJOR APPLIANCES!! I HIGHLY recommend you just purchase elsewhere unless you know how to install yourself... PLUS you won't get customer service the way it should be & that is with a little thing I like to call "COMMUNICATION" from the associate to you regarding delivery, installation, and haul away of old appliance. They are FARRRRR from being forthcoming about any of that. We purchased a dishwasher there yesterday - 3/28/20 - I asked every question I could think of - do I need a power cord? Yes. Do I need to purchase hoses? Yes. Do I need to know anything else? No - I was told they would be delivering AND INSTALLING my dishwasher today - 3/29/20. Then I asked about hauling away the old one. Yes! They do that for a nominal fee. No problem for me. So today they delivered my dishwasher. The window was 3-7pm, but they showed up 5 hours early - and now I know why. Not only do they NOT install it, but to haul away the old one, I was supposed to disconnect it and have it "out and ready to haul away." Really? Who knew?? so they were here for 5 minutes. . . I told the delivery guys I was told when I purchased it they'd be installing it - they actually laughed and said, "Yea... we get that all the time - those guys don't seem to tell customers the installation goes through a 3rd party company and needs to be scheduled separately." (That's why they're running so early - dropping off appliances to unsuspecting customers who expect an install takes a lot less time.) So now I have a new dishwasher sitting in a HUGE box in my kitchen, the old one is also still here. I called Lowe's immediately & listened to the phone ring for 1-1/2 hours before someone finally picked up. Guy who finally answered said their installation is backed up for several weeks. If I had known that while in the store, I could've scheduled it. What the hell good is a new dishwasher if one can't get it installed??? We had our entire kitchen remodeled through Lowe's 4 years ago - spent over $10k - & customer service was absolutely awesome back then. Apparently, no now. AT ALL. So buyer BEWARE!!! YOU WILL NOT BE TOLD EVERYTHING... and if you don't know what to ask, you'll never know what you'll need to do until it's too late and you're stuck with your new appliance sitting in a huge box in your house unuseable. AND - Don't even bother trying to call the store - no one answers &when they do, you'll get transferred & put on hold until the line disconnects. I had to call back 6 times before someone actually "helped" me--- the 6th call back was me giving them one last shot while I was getting dressed to drive down there, but luckily, I finally got a person on the phone...who was zero help. What happened Lowe's?? Communication is KEY to good customer service. And Lowe's appliance customer service has ZERO communication skills. You guys truly SUCK ASS. read more

We just purchased 3 of 4 major kitchen appliances from Lowe's. Complete nightmare! First we purchased the dishwasher and the sales guy spoke to me like I was a complete idiot, in my opinion. When we went back to purchase a fridge and microwave I avoided him at all cost. The salesman on our second visit was definitely more helpful and I appreciated that. We made a second purchase and had them deliver both items. The 2 delivery guys literally brought the items in, plugged In The fridge and left. Done. We knew we may have to shave a bit off the counter edge to fit the fridge, fine, but they didn't attach the door handles or align the side by side doors. It took us calling and getting hung up on 6 times to speak to a manager to remedy all these issues, and then in fact they weren't fixed after all. The delivery guys came out again, 4 days later and then My husband ended up attaching the handles to the fridge and the doors are still slightly off. Ya got us this time Lowe's, but bet it won't happen to us again because we won't be coming back. read more

I called to ask if I could return an item that I no longer had a receipt for, the lady over the phone said it would not be a problem and worst case scenario I would receive a store credit. I drove to Cotati and was denied my return. I payed cash and was not able to provide a card in which I paid. The manager said that he could not be assured that the manufacture would give him credit back for the item being returned. He told me not to worry that I was not a problem. I had to keep to keep a router that did not work properly. I am out over $160.00. I will never shop at Lowes again. This is why I go to Home Depot. read more