bought an item for 30 and another for 10, when i went to return the $30 item after not needing it they refused to refund me since apparently i was undercharged when buying it in the first place as if that's any of my concern. i just wanted what i paid for it back. it's only a $30 item so i'm not upset over that, i'm just amazed at how rude and useless the managers were. the regular staff were super friendly. the managers wouldn't hear a word i was saying, even though i had picture proof to show which items i was charged for. ended up just leaving unsuccessfully since i didn't want to go karen mode. just wanted what i paid back and they couldn't comprehend that concept. all good tho ima just stick to home depot lol (one of em was a baddie tho hey boo) read more

Just remodeled two bathrooms and purchased two Kohler Cimarron toilets from this Lowe's (Cotati). The first toilet was fine but my plumber (30 yrs experience) said the gasket wasn't sealing between the tank and bowl. Rare but he had seen it before. Thought it was a defect. Due to scheduling, I couldn't get him back to the house for four days and had to go by a different toilet in the town I live in because everyone was out the same model of toilet I wanted. After we finally completed both bathrooms I loaded up the defective toilet and drove over an hour back to this Lowe's for a refund. Manager didn't even come talk to me, only the young woman over the phone in the return area. I was informed that I had to contact Kohler and exchange toilets. I explained I lived an hour away and I had to buy a replacement toilet to finish my project. I made a special trip to handle this today. Didn't seem to care. How about Lowe's taking care of its customer who was put out in the middle of a major project and handling this with the manufacturer for him? I was actually supposed to put my project on hold while I waited for Kohler to exchange a toilet with me. Ridiculous. Super disappointed in this poor customer service. read more

We tried to buy a stove online from Lowe's, we called the store for help and there was NO help. We ordered the stove and it took at least three or four missed times to deliver it. When it was finally delivered they couldn't install it as the gas line was wrong but that was the one they told us to get online.Just a total catastrophe. They have no customer service.... your just left to guess... this is not the first time but it is the last time we ever use Lowe's again. read more

This review is for the garden shop only. I am not really a fan of these mega building supply places, mostly just the garden sections. I called first to see if they had " gorilla hair" ( shredded redwood bark). Yes, they did. So I went over to make my purchase. I am a senior citizen, but that didn't seem to matter with the service I received there. (Maybe I should take that as a compliment, since I must not have looked too helpless?). I knew these bags were large, and the material is moist, making the large bags pretty heavy. I asked where they could be found and one of the two workers ( who I apparently interrupted) pointed to the aisle ( 5) where I assumed that I could " self load"! I just bit the bullet and hoisted two bags into my cart. I was pretty much ignored during my entire visit. The two employees were not assisting others, one was doing some kind of book work, not glancing up to see if anyone of ANY age needed assistance, the other, who had pointed to aisle 5, was straightening out a shelf, ignoring the register and me! So, I got what I went in for and loaded the bags into my car, wondering if anyone my age might have been injured with this kind of " inattention"? Probably no one has been injured yet, or they would be more anxious to help! read more

First off, I don't have any problems with Lowe's itself. I have a HUGE problem the the 3PD delivery service they do use, and it reflects badly on Lowe's that they would use such a terrible service. They were supposed to deliver and install a stackable washer and dryer. They said their truck was too big to go down the driveway, which is was, but I have driven a similar sized truck without any troubles. They could have just walked it up on a dolly up the driveway, which is a hard compacted gravel. NOPE! they refused to deliver it. They just didn't want to work, or maybe I needed to pay them some extra money? What a crappy service. read more

DON'T SHOP HERE!! I am Debating on File a Police Report! One of the Employees working in Lighting on 12/20/2010 was short with me and hostile towards me, I am handicap, was looking for a Halogen bulb replacement. I called several stores around town first. When i did call the store I did notice the Employee in lighting was short and rude on phone as if I was wasting his time. I let his rude behavior roll off, I looked on line and decided to go look for at Lowes. I drove around in circles trying to find someone to help me in lighting nobody around for over 5 min. Employee;s seem to ignore my calls of excuse me... I found a tiny Red button hidden far back behind counter says if u need help push button. So I did and after 2 min more a guy Named Ken working in lighting the same one who answered phone. I said i believe we spoke on phone, I'm needing a replacement bulb, showed him the tray for it, he started talking this watt and that watt, I politely said I don't under stand all that, What sort of bulb am I needing? He got offended I guess, became more hostile with me, and began raising his voice at me! Yelling at me , I was in shock at this type of customer service! I said never mind I will get someone else to help me. He became very angry and THREW THE TRAY AT ME!! I could not believe this just happen to me, as I sit in the handicap cart. I Said I'm reporting you to the management! he shrugged his shoulders and lift his hands up as to imply So. I explained to Management what had just happen, and if they look on their Video they would what he did to me! They let Ken continue to work in lighting I never seen Manager speak to Ken, or reprimand Ken. Do I get an attorney and make a police report?! read more

Well I tried to give Lowes in Cotati another shot. I went to the appliance department looking for a dishwasher. There selection wasn't the greatest, but I lucked out and they had the model I was specifically looking for anyway. The salesmen were fine, no problems there, but they did n't have the dishwasher in stock and it had to be ordered directly from Whirlpool. I was told it would take 7-10 days which was fine with me. Today my dashwasher was delivered, almost 3 weeks after I first ordered it. I guess their 7-10 days to deliver must had been "estimated." It was a contracted company that Lowes hired to deliver the dishwasher. The guys man handled the dishwasher tossing it around as they removed it from the back of their box truck. They where moving so fast that one of the guys accidentally let the disher fall out of his grasp, out of the back of the box truck, and fall 3 feet downward onto the concrete. Then just as fast as they dropped my machine, the other guys shoved a clipboard in my face and asked me to sign for the dishwasher and his coworker jumped down from the box truck and rolled my dishwasher so it was right-side-up. I told him I wouldn't sign for anything until after we inspected the dishwasher for damage. The guy kept repeating, "Oh no, its ok, it fine" and he tried to get me to sign for it again. I removed the box from the appliance and discovered that they broke the wheels off the bottom of the appliance. So I told them to load it back up and leave and that I would be calling the manager at Lowes in Cotati. I called the Lowes Store Manager and complained. He stated he was sorry but he didn't offer any form of a concession to make up for the service I received. He just said he was sorry and that it would take another 7-10 days before I would receive a new one. read more

Terrible customer service. Waited over thirty minutes for anyone to help me in appliances to buy a washer and there was two people who were there before me waiting. Then waited an hour for them to bring it out only to bring it home and have it be the wrong one. Had to bring it back today and was thankful for the customer service lady and Sean the assist manager to finally help us out and were very apologetic. I will not be buying anything again with how bad the customer service was! read more

Change your hours on yelp. It says 9pm on Sundays, but its really 8pm. Customer service is non-existent at this location. read more

DO NOT order your cabinets through lowes. They say they guarantee their work, but I haven't seen it. They measured wrong and still have not fixed their work after a year! I ordered Schuler Cabinets. Many cabinets came in with the wrong color, a few came in the wrong size. I am still missing shelving, soft close hinges, rollout drawer on some cabinets. I ordered them Jan of 2013, received them April 2013, and now it is April 2014, and I still am trying to deal with Katie Kindle and Mike Murray, management and install department on these issues. They ignore emails and just don't care about customer service. I paid for these cabinets, so they got the money, why help me still? read more

What a joke the flooring department is. Guy was to lazy to look up Cali Bamboo flooring said I need the product number. Well how do I do that if it's not listed in your website and only you can do that. read more

This Lowe's customer service is getting worse all the time. No one wants to bother with helping you. They just point a finger in a direction as if you haven't already spent time looking in your own. They are usually out of or have not restocked the shelf and have to wait for someone who doesn't want to help you to get it for you. Today was a different issue. I went in the front door waiting my turn in line. My husband and I shopped for about an hour and were checking out in the nursery area. My husband was at the check out ana I just stepped out the front to look at a plant and I turned around to go back in and rude young Anna said, " you have to go around and go in the other way." I told her, " I already did and and I am checking out right now." In a very snotty tone she said, " I understand that and you still need to go around." Really? I understand it is her job to tell people to start there but can she not vary from her script for a good reason AND not be rude to customers. I asked her if she needed a break and instead of realizing how rude she was being she continued to be rude. I am so sorry to see the service go downhill because Lowe's is convenient but I will make the drive to Home Depot. read more

I'd give them 0 stars if I could! The floor department staff were unknowledgeable about anything, they sent me to the hardware department for strip screws that the hardware department staff they said they didn't even carry. Wasted an hour of my time, horrible customer service. Won't shop there again. read more

It would be zero stars if possible. Customer service is awful! Unfriendly, make you wait forever to help and the response seems to be "I don 't work in that department". They say they will get somebody to help , but help never arrives. 5 minute transaction turns into 45 minutes. Worth going to Friedman's to support local business and send a message to big box stores that customer service matters! read more

Always had good experiences at this lowes. David in the lumber department was very helpful in helping load my truck with me. Super grateful.

Appliance department rocks! I've shopped around a lot to other retailers - Lowe's offers consistently great service, and easy (and fast) delivery and installation. Recently had an excellent experience with Tom Neal in appliance sales, even though I caught him during the busy Thx/Black Friday week. Twice this year I've made major appliance purchases from Lowe's - a high end dishwasher (after Best Buy jerked me around for a MONTH on bogus delivery dates), and a range and dryer after comparing to JC Penney (prices were same, but Lowe's delivered the next week for free, compared to Penney's 1 month wait for a delivery nearby - and no delivery at all in my zip). Sears has pushy sales and limited brands. Home Depot just can't match Lowe's customer service and delivery flexibility. Lowe's is my go-to for appliances - I really appreciate their fantastic prices and service. read more

Let me tell you something folks. A store or business is only as good as the employee you are dealing with. I recently bought flooring there and went back to get a better match to the floors I have and COULD NOT get anyone to help for a LONG TIME. So...if getting good service is a matter of being lucky then this business is unreliable and not worth giving your money to. read more

I will update this review because after almost 2 years we finally are nearing settling the carpet claim. It was a manufacturing defect in the carpet and guess what, they dont sell anything close from that manufacturer anymore. Tells me to never buy MOHAWK carpet products. The only reason that I have not raised the stars much, its taken two years to get to this point. After their installation dept losing my file at least 3 times and the lack of cooperation Until now, I still would not get carpet from Lowes, period. read more

I tried to order a refrigerator for this place... their costumer service is a joke. Over the course of a about 8 hours, I called six times, spent an average of about 15 minutes each time before I go a human that said they could help me and EVERY SINGLE TIME, they person I talked to (never the same twice) failed to do what they promised to do, be it call me back or run my card and schedule the delivery. After an hour on the phone to day, I guess they determined that "Ethan" just dropped my order in the trash after I placed it. read more

As a contractor this place is the worst. If your looking for lights or an oven and such it's not bad. But as far as having everything you need to to projects right, don't waste your time. I actually tell my crew if they ever show up with a Lowes receipt I will NOT repay them. And the customer service is even worse than there inventory. read more

I went to buy some materials to build a fence. Found Nick in the garden department. He was rude to me when I asked questions about building a fence. He said he can only help me load. I said great I can use the help. He left me to go help someone in front of me. 40 minutes later I find out he is taking his lunch. Obviously does not care about customers. Buying my project material somewhere else. read more

What does it take for the operator or the department to answer the phone or return phone calls? The only way to get answers to your questions is to go there in person if you're lucky even at that. read more

You would think when customers pay thousands of dollars, lowe's might perhaps respect their customers time... And actually call the day before the delivery to tell you the time. I called in at 7:45 pm for a delivery scheduled the next day and was told to wait until 9pm to hear about my delivery window. When I had no call by 9, I called back, and was told to call at 7:30 am tomorrow morning, because they had no one there who could tell me anything. I will be asking for a refund. read more

They made soooo many errors... from the dates to the location. No one could help and the phones rang for hours at the San Bruno location with NO answer.... the deliver center left me on EXTENDED hold. The delivery driver was nice. It was very stressful and I would NOT RECOMMEND IT TO ANYONE! read more

HORRIBLE customer service. It took four days and about twelve phone calls - sometimes letting the phone ring for over five minutes (without exaggeration.) The water heater we'd purchased at Lowe's a few years ago was still under warranty. I had a return authorization number. Lowe's, however, was unable to provide simple information about how to get a replacement model, since they no longer sold the one I had purchased. Frustrating experience. Wasted hours. Will never buy anything from this store again. read more

Had a two hour meeting with Derek and Jason about a complete kitchen remodel. They are great! We went in with very basic ideas about what we wanted and very open minds. They listened and offered professional opinions and advice whenever we asked. I can't wait to go back to see the final design they and their designer come up with! read more

Lowe's customer service is so poor that I am going to avoid them as much as possible. I was forced to travel a distance to check on an item's availability because I could not get ahold of anyone willing to walk a short distance to check for me. After I drove there, I found out that they were out. When I asked to speak with the manager, he was in a meeting and could care less if there was an unhappy customer in the store. I then called their main competitor and they were more than happy to check for availability. They were out as well. they then called a sister store and found the item for me. I am a member of Lowe's membership club, but will no longer be shopping there. I have been converted to their competitor! read more

Window installation done with these guys. They ordered the windows and they took four weeks to get there but they got the wrong color trim so that they had to reorder them so it took about seven weeks total. I was continuously told that it was a lifetime warranty. But the labor was only for one year.... It's my fault though because i should've read the fine print I guess. read more

I avoid Lowe's like the plague. I had to pick up a privacy lattice that is only sold at Lowe's. 3 pieces of lattice wasn't until I got home I figured out that they had charged me for the wrong item apparently it is some sort of lattice gate is almost double the price now I'm going to have to unload the lattice put back on the truck go back down there and bring it in for and exchange. This place can't you sell your 3 pieces of lattice correctly. Looks like I'm going to waste a couple of hours of my time tomorrow to sort this out read more

Update: I have updated my review from 2 stars to 3 stars now that we finally received our dishwasher....However..... Be ready to be VERY patient when ordering appliances from Lowe's. Customer service in the Appliance Center was friendly and helpful. We were able to find and order the ADA Bosh dishwasher to fit our small space and it was sold at a good price. Although we were told delivery and install would be within two weeks after purchase, we waited over one month. Finally, the installation company Lowe's uses called, but they made a mistake with scheduling , so we had to wait one more week. Also, they were not very accommodating regarding hours. Thus, making it difficult for working adults to be available for the install. Once the installer came he was polite, friendly and skilled. So, six weeks later everything worked out. Again....If the appliance item is not in stock and you order appliances from Lowe's BE PREPARED TO WAIT A LONG TIME. read more

Employee at customer service was so rude. People are losing their homes in the fires and she was discusting. The store is incredibly unorganized. Very disappointed will not return. read more

Great hardware and garden store. Maybe I'm weird, but I love to wander around this store. Everything you could possibly want for home and garden projects. The staff is knowledgeable, and remarkably in this day of reduced staffing, AVAILABLE. read more

Called Lowe's because our new electric Samsung range is not working. Yes, it's the same one that we couldn't get delivered on time. It fluctuates between 20 to 50° either over or under the temperature that's set. My daughter is a pastry chef and was preparing a family order. The oven was set to 350°, after checking it twice, the oven thermometer said 350°. 10 minutes later, the oven thermometer read 270°. The range displays said 350°. This was on convection bake, regular bake is even less trustworthy. I suspected we had bought a lemon. I started calling the Cotati Lowe's at 8:20 PM. I started with the operator, 72 rings, then appliances, about 50 rings - then I was sent back to the original recording, tried kitchen cabinets, again no answer after dozens of rings. I called the pro service desk - which rang several times, and then went to a fast busy signal. I called this number three separate times. I stopped trying to call at 8:50 PM. This has to be the worst customer phone service I have ever experienced in a store. There was never a human being that answered the phone. read more

you will not find help at this big box, and it get real bad if you have a problem on a big ticket item. bought a diwasher that is just under 1 year, they are no help to get it fixed. bought a front door that cracked and they told me forget it. no help. i have stopped buying from lowes, even if i know i can get a good price . sometimes it not about the money. advise , buyer be where read more

I just went to Lowe's to purchase a few things for a house remodel! I went around store and noticed several employees just talking and not really looking to assist customers! The help is the worst--lazy and could careless! Furthermore the toilet I purchased was 50 dollars less at Home Depot! So, trying to buy a toilet at Lowe's was a nightmare but I needed and hoped to get in and out fast! It was the closest store on my way home and did not seem crowded and still no help! Finally, after 20 minutes I got help in toilets! Another lady said same thing--the person helping her was busy with someone else and finally showed up 15 min later! Then we had to get help out the store! Well, that took another 10 min to find help to get toilet to my car which was right outside door! Lowe's, what is customer service? Who is your manager if you have one? Sorry, I won't be back soon as Home Depot is better than this and they are not too good either! Check your prices folks as Home Depot has good prices! Very disappointed with the lack of service and help! read more

Lowes has a great selection of product at reasonable prices but are severely short staffed and those they have working for them have terrible customer service skills. A dismissive attitude towards shoppers when questioned about products. Far from "experts" in their departments. When asked a worker about wall mount sinks he just told us what aisle, didn't offer to walk us down and show us (it was 2 aisles down) Also, found it ridiculous that I had to wait 20 mins for help in the kitchen aisle about counter tops and when asked for a quote w the measurements I supplied I was told they had to send away for the quote and it could take 3 days to hear back? He took my info on a piece of scratch paper and I highly doubt I will hear from them..... Better service at Home Depot read more

Great customer service, pretty big deal considering their counter parts in the next town up have no clue what that is. Lastly, they offer 10% off for military! A big deal in my book read more

Often better staffed than Home Depot, I enjoy coming here for my household projects. I recently came here to price check quality storage cabinets for my garage while picking up some new garden plants, birdseed, and wood for an addition to my cat's condo. I love the opportunity to find materials and work with my hands. Usually I can find what tools and items are necessary to compete projects for a fair price at this location. It also helps that the store is along my work commute route. read more

I liked this Lowe's. I didn't deal with staff at all, so I cannot weigh in on everyone else's poor customer service comments. I went to Home Depot in Rohnert Park just before driving to this Lowe's. I just thought the prices seemed better. Now, I actually didn't purchase anything from this place because just like Home Depot, they did not have a good selection of entry door handlesets which I was looking for. However, because of their displays I was forced to walk past lots of outdoor furniture which was very fairly priced and I took mental note to go here when I'm ready for those types of purchases. read more

The manager was really helpful when we were trying to pick out a dishwasher. Jose, the installer, could not have been nicer and more helpful. He identified some problems with the prior installation and remedied them all. He is great! read more