John..he's a runner, he's a track star! Lol I love good customer service, service that you should expect when you're spending your money. Service because I'm a lady and you're younger with upper body strength. So shout out to John who helped me load many bags of mulch in the back of my dad's pickup like they were bags full of plastic toys. read more

If you've ever found yourself standing in the Nuts and Bolts section of Lowe's, staring blankly at what can only be described as a metallic jungle of chaos, then you know the exact kind of existential crisis I was having. I was two seconds from fashioning a shelter out of washers and living there permanently when Robert appeared like a hardware angel with a name tag. Robert didn't just help me--he rescued me. This man navigated hex nuts, carriage bolts, wing nuts, and probably a black hole or two with the calm expertise of someone who has made peace with every screw type in existence. I asked him what the difference was between a lag bolt and a machine screw, and instead of sighing and pointing vaguely, he explained. With analogies. And patience. Like a saint. Or a kindergarten teacher for lost adults. Not only did Robert help me find exactly what I needed, but I'm also 93% sure I saw him guide another customer to enlightenment using only a Phillips head and a knowing glance. Give this man a raise, a medal, and maybe a throne somewhere in aisle 15. If I could, I'd rate Robert 6 stars and a washer. read more

Once again, nothing has changed at this store. Picked out paint supplies and a color. Took my time as paint guy had been helping the same Boomer for a while. When I was finally ready to buy some paint I stood there waiting patiently. Boomer guy was in the middle of the paint mixing are behind the safety line with no comment from employee. Employees never acknowledged I was waiting or to let me know he would be with me next. Once Boomer guy started talking about his next selection and they both ignored I was there I was done. Paid for my supplies and left for Sherwin Williams. I'd rather pay more and at least receive decent service. There are so many employees all around yet no one to help. read more

7.10.23 Can't say Lowe's with be my first choice for appliances next time. Lowe's appliance department is the worst to get to answer the phone. Well the whole store is actually. The only time the phone gets answered is when Laura (Appliance Supervisor) is there. ***Laura is the only one who knows what is going one. I give her 5 stars, . *** The whole experience I give 1 star. WHAT HAS HAPPENED TO LOWE'S. They use to be top notch. Now they are at the bottom of the barrel. And the Lowe's delivery is beyond HORRIBLE. -10 stars. My 4 new appliances were delivered Friday, 7.7.2023. The microwave, and the refrigerator was not damaged BUT the range and the dishwasher were damaged. Extremely damaged. An exchange was done by Lowe's to get new ones delivered on Monday., 7.10.2023. I DID NOT receive a delivery time call window and I DID NOT get a call from the delivery guy that he was going to be here in X amount of minutes. They just showed up. Since Lowe's did the exchange they did not add the power cord for the range. So the rude delivery guy left my range in the middle of the walk way and the dishwasher in the entry hallway. He told me to just go to Lowe's and pick one up. I was still talking to him and he ran down my driveway to his truck (saying I'm just delivery) and jumped in and drove off. The icing on the cake was this delivery guy was so eager to get out of here he forgot to take the damaged appliance with him. -BONUS you will be coming back!!! (Better be before trash day!) I am on the phone with the Lowe's delivery as I write this review and it is a 30 minute wait time. I'm 16 minutes into the call and i am getting more pissed off as I sit on hold. So it would be better for Lowe's to answer soon. I think it is totally ridiculous that you have to buy the power cord separate from the range. Just another way to get you to spend more money. (Like the range and other appliances were not expensive enough!) After 22 minutes on hold I FINALLY got someone to answer my call. The lady on the phone said she could make a claim but it will be at least 24 hours. Someone called me back later that afternoon to book an appointment for "hook up" of the range. She said the delivery guys should have done this. (DUH!) She also said someone else would call me to set the appointment for the dishwasher install. Of course they both could not be done the same day. One on Wednesday and dishwasher on Thursday. Today (Wednesday) the guys came to pick up the damaged dishwasher and install the power cord to the range. (These are different guys than the ones running down my driveway.) These guys said they don't know why they did not do the hook up on the range because EVERY TRUCK has extra power cords. (I'm just shaking my head) It took them less than 5 minutes to load the other damaged appliance and do the hook up on the range. Dishwasher install was the next day, Thank heavens it was not damaged and everything went smoothly! WE'RE finally done with Lowe's Appliance department. This is another company that once they get your money they just don't give a crap about how your service is afterwards. read more

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Service and staff are mostly helpful especially the older staff. Plumbing area, paint and lumber I have had good service particularly.

I would not recommend this location. If you like horrible customer service. I spent 3hrs in this store picking up items for the new home we purchased and creating a list for the bigger items we need to purchase and inquire more details. Not one person asked if we needed help. Frustrating but we stuck through it. When it came time for us to check out we asked the cashier if they can price match a drill ( CMCK200C2) set we found on Amazon for a cheaper price and he was unaware of the policy and asked we wait while manager Monica or Monique assist us. We spent 10 min going back in forth when she arrived at the self checkout lane while the first 3 min Monica/Monique spent training another gentlemen why they will not price match. As I tried to explain to her it's the same item and model she refused. Saying it's not the same. Already frustrated and exhausted I held my temper and left. If it wasn't for my partner I would have returned the garage door opener, installation , and just gone some place. read more

Just trying to shop for some bolts couldn't find them. Asked for help. After a rude racist interaction I finally got to a manager whom condoned the elderly racists behavior and couldn't bother to address the issue. Guess Home Depot wins again. Lowe's might be cheaper and all you have to deal with is racism. read more

I needed 5 small samples of an exact color matched paint. I realize this is not the most fun order... After picking my samples and bringing them to the counter, my young best daughter asked me if she could watch, but mentioned she couldn't see. I started to walk her around to the other side of the counter so she could see a little better, when Maria shared she could come behind the desk with her. Before she started, she said "want to grab your sister, too?" She then showed the girls how to scan swatches, push buttons, drop the colors and shake the cans. They were so excited and it completely changed their outlook on an errand with mom today. Thank you Maria for taking the time to share your knowledge and make a mundane task exciting for my girls. read more

Lowe's Home Improvement - Paint shaking audience - Hardware Stores Near Me - Cypress, Texas

I'm here trying to figure out why the refrigerator I ordered never got delivered. So far the response has been you ordered it online. Can't help you. So the morale of the story. Order from Lowe's and the terrible customer service at the store is free. However online doesn't offer customer service. Terrible or otherwise. Wonder if I'll get my $1100 back without an attorney? read more

Alright, I'm updating my review from a year ago. Today a gentleman definitely showed exceptional service with it being 34° degrees and with some intense rain and wind. He offered to help us load a lawnmower into our car and it was definitely a struggle, but he executed all the way through in the bad weather. I'm quite impressed and also so grateful for Nick's service. Also, today I was in the garden center looking at the new pallet of plants they recently took off the truck. So many varieties and nice quality plants! Super impressed! A gentleman came and greeted me and conversed with me all the popular house plants people are currently obsessed with. Such a nice helpful gentleman! This currently is my new and local Lowe's, and though my first experience here was not so great, these guys really made up for it! read more

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Ordered two Adirondack chairs and a table from this Lowe's on the app on Sept 5. Supposed to be ready for pickup three days later. On the third day showed "delayed" on the app, and has ever since. I called corporate yesterday to find out why my order hadn't come in yet, and they said my order had been shipped to this Lowe's "a long time ago" and that I should call to find out how to pick it up. I just called and was put on a "brief" hold that lasted 30 minutes until I hung up. They obviously had no interest in helping me. This is a very poorly managed store. Don't bother doing an online order from this store, they're too lazy to accept the shipment when it comes in, too lazy to update the status, and too lazy to talk to you when you call to find out what's going on. Their main competitor is a mile away, and I've never had this problem with them, ever. The manager of this Lowe's should be fired. read more

Poor service! Loaded wood needed. Go to get needed wire 14/2 that I needed and waited 10 min then an associates comes and had another associate on the phone saying it would be another 10 to 15 minutes! I said you can't do it he said no. I said ok I will go to Home Depot for the wire. Walking back to my needed boards blocked by a forklift because he can't figure out how to turn down the aisle. As flag guy is just staring at him watching. Finally my husband tells flag guy if he would move the tool box in the main aisle forklift guy could turn and not be stuck‍ not the first time, but will be assured it will be the last time I go to this Lowe's in Cypress! read more

This was an exchange because my first washer delivered a week ago shook violently on the spin cycle and a new one was being delivered. BEWARE of the third party logistics company they use, XPO LOGISTICS is awful. ABSOLUTELY awful. The company has a 1.3 star rating. Why would Lowes continue to use this service? Juan was driving an unmarked truck with no TX DOT number or company written on the truck. This is sketchy as well. When I asked about running the 5 minute test cycle (as suggested by customer service) Juan became aggressively upset about having to wait and put his hand up for me to be quiet when I asked for him to call his manager. After he dialed the number, he said, "let me talk to my manager first" and he put his hand up like stop for me to wait. I told him to put his hand down and that it was disrespectful and he said I don't have to stay for this and he stormed off. Completely unacceptable. As a company, I would be ashamed to contract out such terrible people. Signed, Another lost customer read more

That is the worse Home Improvement Store to go to. Horrible Customer Service. Mangers are never around they just don't want to help you. They don't answer phones. Don't waste your time going there. Go to Home Depot way better Customer service. Lowe's Store# 2371 14128 Cypress Rosehill Road. Cypress Tx. 77429. Do not go there it's a circus read more

Lowe's Home Improvement - Store - Hardware Stores Near Me - Cypress, Texas

I do not recommend this ridiculous location/store. They inconvenience a customer to death I have unloaded the contents of my refrigerator 3x's and the last refrigerator has a noise. They will be picking up the refrigerator and dishwasher purchased back on November 4 & 5 and it's now December. They are selling a refrigerator with a capatiable icemaker according to their paperwork but it is not compatible. Their solution is for us to call a plumber to install a longer waterline that attaches from the top of the refrigerator to the bottom the refrigerator. Heads up--Victor an assistant mgr. has no customer service skills...but, neither does another assistant mgr. Phillip. RIDICULOUS! Going back to Home Depot, for excellent customer service. Update: I filed a dispute in December because I still had a balance of $37 on my credit card from the result one of the transactions the Phillip (asst. Store Mgr.) had his people complete. Today, I called and apparently Lowe's credit card customer service closed the dispute stating I owe the taxes for no items from Lowe's and furthermore, did not notify me. Now there is a late fee on the taxes...WTF! read more

I needed some very specific trim and did manage to find it at this location but only in a 12' length which is too long to fit in my car. Before I bought it, I asked the person at the lumber checkout area if they could cut it for me and they said they could. So I bought it, they announced over the PA for assistance in the wood cutting area, and I headed back there. I waited, and waited, and waited. After 30 minutes, I had them call for help again, and I waited some more. After a full hour of no one coming to help, I walked all of my purchases up to the front and returned everything. The lady at customer service said they wouldn't have been able to cut this specific trim anyway because it wasn't real wood. Are you kidding? I specifically made sure they could before I bought it, so that's double the incompetence. So don't expect any kind of help at this location. A complete waste of time. read more

This Lowe's is probably the worst one I've been at. The employees were extremely RUDE and made things incredibly difficult. 0/10

Bough a whirlpool washer and dryer for $1700 and 2weeks later dryer stopped drying. Was told to call manufacturer since I didn't get extended warranty. Won't get a tech to come out until a month from now. Went to store and was told that nothing can be done since I didn't get extended warranty nor used a Lowe's card. Called different numbers and got nothing. Can't even return item so I'm stuck with a $700 dryer that doesn't work. Wish they could do better... Will not buy anything from them again. Looks like u get special privileges when using a Lowe's card.... I paid with cash read more

Don't buy paint here they can't mix 2 cans the same will only refund the miss tint even if you need to re paint a whole room due either machine problem which they are aware of or paint specialist that aren't paint specialist could probably only mix a basic drink of that read more

Lowe's Home Improvement - Hardware Stores Near Me - Cypress, Texas

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Absolutely ZERO customer service. Waited for over 1/2 hour to have a can of paint shaken! On a Monday! One person working the paint desk. Five employees hovering together at the service desk. No one else is capable of shaking a can of paint. read more

Lowe's Home Improvement - No one working in paint today - Hardware Stores Near Me - Cypress, Texas

I usually shop at Home Depot but lowes definitely takes the cake with customer service Jordyn and ash were a great help

This message is specifically intended for the HB store, particularly Manny Pena. I've encountered a significant issue with an order from Diamond Kitchen Cabinets. I'll be candid - the situation was incredibly confusing. I paid a substantial amount for this order using my Discover card, a card I've owned since 1990 and this was my first ever dispute. It was not a simple process. I had to write numerous term papers and we had to visit Lowe's multiple times with my paid installation expert, who spoke a language I could never comprehend (and of course, I had to pay for each of these visits). Discover initially agreed, then changed their mind, and then I had to reopen the dispute. After months of back and forth, a representative from Lowe's corporate office added a comment stating "I was happy" (which was far from the truth). I want to emphasize that after Discover closed my case (against me), I visited the store one last time and the store was able to assist me. I'm unsure if Manny alone or Chris (the supervisor) was responsible. I can confirm it wasn't Tony (he was unhelpful). I want you to understand that I will continue to shop at Lowe's, maintain a positive relationship with Manny and Chris, but I will no longer use my Discover card. They can go to hell. I appreciate the local store for doing the right thing. I hope someone pays it forward to you. read more

I checked in about two hours ago, passed a dozen clerks, asked for asistance from two that made eye contact, received incorrect information. Five or six more associates later i finally got some assistance. It took 30 more minutes of looking for the item until it was determined i could use a larger size. The 1st initial encounter i asked the young man to have someone pull over a 3 dozen of an item because ill need it, instead he asked 45 mins later if I found the person "he was supposed to be looking for". Needless to say 3 hours and counting and over a dozen encounters with associates im finally getying some where. Lets hope the check out is speedy. Needless to say Cameron was an awesome help. read more

Abysmal store and service. I'd highly suggest going to another company or at least AVOID the Cypress store at all costs. You've been warned and ignoring this review will be to your own detriment. Purchased a grill, constructed and found welding issues making it unusable, exchanged item and this unit was also damaged. Store Management cannot be reached for three days, or they simply do not answer the phone. read more

Lowe's finally called and agreed to replace my washer after me threatening to sue about them changing my 30 day warranty to 48 hours. My husband got his tools and tightened up the hoses, and discovered that this was the cause. The installers did a rush job and didn't tighten the hoses properly. My machine is still working just fine. read more

No one is ever available to help here. I waited 45 minutes to get a nest thermostat that I purchase until someone finally open the cage to get them out read more

If you need help, don't bother because they won't. I walked past 6 different employees on the floor that were more interested in checking their cell phones and joking and conversing with each other than a customer. The "10 foot rule" obviously went the way of the dinosaur here. If you need help, do what their employees suggest and go somewhere else. I was glad I did. read more

I do not like the customer service or lack there of in this store. I came here about a year ago, asked a question of the outside garden center staff and they simply could not answer the question & were not interested in finding someone to work with me. Because this place is close to home I tried It again today. Had another question that the only available staff ( who is checking out people & wouldn't necessarily know answer) could not answer. She did not know who/how to find the applicable person to answer question. I asked her to get a manager which she tried to do but that person did not surface. This is the last time I come here. Will just have to go out of my way to go to another store. read more

We came in looking for a new washer. We had to ask for help from a lady wearing a LG shirt. She had no idea what the price was for the washer we were interested in. She had to look it up on her phone. She wasn't too helpful while we were waiting and didn't tell us much about the washer. Another guy who works there came by and he knew the price right off of his head. He told us that model was on backorder for two months though and anytime they have a sale expect that afterwards. The sale had ended the day before. There were no other brands or sizes we were interested in, so we went to Sears and found a huge Kenmore washer for much less than Lowe's. The same LG washer they didn't have in stock was available at Sears though and it was $50 cheaper without a sale. I will shop at Lowe's for garden things and repair items but not appliances. read more

I bought a washer but when it was delivered the washer was wet as if maybe it was used? I bought it for a full price off $700....I call customer service and they take way too long to respond. I already had to pay a handyman just to install it for me correctly. I could at least get a refund or something if it was used or refurbished...not fair for the full price. read more

Scary, I know its Halloween but beware when shopping here. I'm glad to to say most customers were properly wearing masks the employees dont. supervisors walking the front w masks under nose to employees pulling mask down to talk to customers. Groups of 4 employees huddled together at front just yapping away no wonder there's a resurgence of covid stores like this encourage the spread. Sadly after risking my health the store is so depleted of product. So be careful when coming to store endangering your health, this may not be store for nails and screws! read more

I went in to Lowe's to get flooring samples to help my mother-in-law buy flooring. They had little to no samples left and told me I had to buy and bring entire boxes (not planks) home if I wanted to have any samples. Wow, that's practical! I'm not impressed with your customer service at all, Lowe's. You just lost my business. No impressed! read more

Went to pickup a small item at the pickup counter. Two employees hovered over the screen talking about something someone ordered. No one else was there. I waited for what seemed like 8-10 minutes and they continued to ignore me! Two other people showed up with returns and they moved away to take care of them! I finally spoke up and said what are you doing?? They did not respond at all! Finally another employee showed up and got my pick up order and I left. These people have no regard for customers.! read more

Been coming here for years and never thought to check in here. The store is always clean. I mean always. The bathrooms are tidy and don't smell like typical "men's room". The prices are competitive, and the staff is knowledgable for the most part. For detailed questions I would go to Home Depot. But for your basic stuff they are great. read more

This is literally the first review I've ever written. Ordered a Pit Boss Electric smoker online to be assembled and picked up. It was a Black Friday deal so I figured they might be backed up. After 2 weeks, I called and was told the wait was for assembly. I said no problem, I'd do it myself. Then about 2 hrs later they called and said they couldn't find it and cancelled my order. After work, I went to there and spoke 2 managers and they couldn't find the grill either. They said other stores couldn't ship a grill to them and said I had to drive to another store. At first, I was cool with that. There's a few that aren't too far. After the 3rd store, I just gave up and left. Not one apology, and not one , let's make this right. Just a bunch of confused employees and me with a cancelled order. read more

Never thought Lowe's was so racist! The lady at the self checkout was extremely rude to us and you could tell it was because of the color of our skin. read more

Ordered online for in store pickup on 12/24... on 12/27 I called corporate who assured me I would get a call that day. 12/28 called again...they apologized and said I'd get a call before noon...nothing. 12/29 I log in and my order status says I haven't ordered anything. I'm on the phone now with assistant manager at the store...she doesn't know what happened...so I'm hold again. The website shows there's not even enough product to cover my order anymore... nothing short of incompetent...I'm in disbelief. Thanks LOWES read more

The employees in the paint department are always very helpful and knowledgeable about the paint supplies! While sometimes I feel this store can be a few bucks more expensive than Home Depot, I believe it is less chaotic to walk through. read more

John @ Cypress location is very helpful and kind, probably one of the best customer service experience at Lowe's!

Lowe's store 2371at 14128 Cypress-Rosehill, Cypress 77433 I purchased a KitchenAid side by side refrigerator on January 6 at 2:55 pm. The sales person showed 3 of the model I wanted available, according to her computer. She called the Distribution Center to confirm that availability, which they confirmed. I bought one to be delivered January 11 between noon and 4:00 pm. At 6:00 pm January 10, I received a call to confirm that delivery. At 8:30 am January 11, I received a call saying it did not get on the truck in Dallas, so was not received in Cypress this morning. And now it's out of stock and will be delivered on FEBRUARY 18th. Wouldn't it appear that some store with more clout than our Cypress store gazumped us and got my fridge? Or. Is Lowe's selling products they don't have? In any case, they have $3,000 of my money for 6 weeks with nothing for me to show. I went to the store to discuss this with a manager. Poor Victor, assistant manager, after looking at the computer in Customer Service, told me this was "a good training exercise for them". That is also the precise expression he used at the end of our conversation. It is clearly a page out of Lowe's Human Resources training manual. Nothing more than ineffectual corporate psycho-babble. As I was leaving, I had to ASK Poor Victor for an apology. I am not a happy customer. read more