One of the handles on my kitchen cabinet broke, and I knew I needed to actually see a person to help me. I didn't want to go to Home Depot as I would have been in my own to figure it out. I came in and was instantly greeted, I told the guy my problem and he called Irvin over to help me. Irvin was absolutely amazing, he walked me through what I needed to do to fix the problem. This is definitely going to be my go to place for any home improvement project. Even if I pay more than the big stores it's worth it to me to be able to speak to a knowledgeable person! read more

Questionable customer service, but I was still able to get what I needed from the store. One thing I wasn't expecting was seeing non-service animals inside the store. I'm allergic to pets, so it was a bit of a surprise to encounter them while shopping at a hardware store. If pets are allowed at this location, it would be helpful to know ahead of time, especially for customers with allergies. Overall, I got what I came for, but the customer service and pet policy were a little disappointing. read more

I called the store this morning because I had a UPS package to drop off and wanted to confirm they even accept UPS packages before I made the drive to the store on my lunch break. The employee on the phone was nice and said they do accept UPS packages. Upon arriving the worker immediately says oh that looks like a UPS package. I immediately knew what she was about to tell me. I told her I called before making the drive and the employee that answered told me they did accept UPS. All she said was "well he lied" and looked away annoyed. I'm disappointed I made the drive for nothing especially when I made sure to confirm with the store directly beforehand. Make sure all your employees are informed and on the same page!!! Extremely inconvenient. read more

This place is really nice I wasn't expecting what I just witnessed. It's like hallmark inside but outdoorsy. Some bird, butterfly, angels and toys plants. I went in for pool supplies which is a good deal. We left with home made sour candy and stuff for the pool. The second employee was very helpful he was a man the first employee a woman was not helpful she ran right pasted me. A customer helped me when that lady ignored me. The woman at the cash register she was a sweet heart. I really want the butterfly pin and the blue bird pocket bird. My nana loved butterflies she died in 2008 and my neighbor Lottie loved birds we bonded over it she just passed. read more

Ace Hardware - Hardware Stores Near Me - Cypress, Texas

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This is as good as ACE in The Woodlands! They looking to expand. I wanted a Christmas mat to insert in my Greentree Mat and there were at least 15bto pick from. Service was phenomenal and the mat was reasonably priced. Love it! read more

Ace Hardware - Awesome ACE!! - Hardware Stores Near Me - Cypress, Texas

I love the personal touch !! All the employees are knowledgeable ,helpful , and friendly. The customer service is excellent.

This Ace Hardware has an Amazing Ladies shopping area! From Corkys footwear to Gorgeous Bougie Consuelas! The Girls working are are some of the kindest and most helpful around! Such great Vibes I love coming here! Oh yeah they sell Men stuff too! lol read more

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I go to this Ace at least once or twice a week. They have most everything I need for around my house, especially items for the yard. Service is great!!! read more

Very helpful staff and quick to assist. So glad it's only 4 miles from my home. !!!!!!

All of the above service selection and value all around great store I'll be a returning customer

GREAT Corner Store! Has got about everything you may need! They also have a postal USP Center at very back to right side store! All employees have been very very nice and very helpful. Shopping center is great location and convenient. I enjoy shopping and looking around after mailing items off. read more

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The staff is incredible. If you need help finding anything you can always find someone to help. I like this Ace Hardware. It has everything from garage doors to clothes, lotions, BBQ grills and tons more!!! read more

Ace Hardware - Lol. - Hardware Stores Near Me - Cypress, Texas

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This is my neighborhood hardware store so it is convenient but the service is what keeps me coming. Everyone who works here is wonderful but Jolie was so amazing today I just had to leave a review. She helped me with my paint project and was so knowledgeable and friendly. Ace is doing it right with all their hires. Thanks again Jolie! read more

Good service, helpful, good selection. Better than going to the big box stores! Always someone there to ask questions.

Be aware that ALL Ace Hardware Stores are individually owned and have different prices for identical products. I bought a plumbing item at M&D Supply and returned it 4 days later unused and new at Ace Hardware on Jones Rd. Their price is 20% less, so I lost 20%. Also, older gentleman at M&D was rude and had poor communicative skills. Won't go there again. read more

I can't recommend this store and their employees enough! Richard went above and beyond to help me assemble and deliver a grill I purchased! Tom delivered the grill assembled today and left a personal note to me letting me know he tried to put the grill in the place I wanted it and to remind me to register my product. You feel as if you are in a small town with the most friendly employees. They win customer service of the year award! Thank you! I will continue to shop your store! read more

Ace Hardware - Hardware Stores Near Me - Cypress, Texas

This my local neighborhood ace! I love the convenience factor, how polite everyone is, and just the overall store. The one piece that I'm not always super happy with are the prices for the products. I appreciate how convenience costs, but sometimes it's just so dramatically different I'll wait to purchase until I'm at a big box store. Overall it's good! They keep a decent stock of items So you don't have to worry about not having enough x size screws. Everyone there is polite and are willing to help you. With the smaller store everyone knows where everything is. Which is paramount when I'm in a hurry :) They even refill propane ! read more

Great store. Friendly employees for the most part. Had one cranky old guy but he got me what I needed so I won't complain. I will definitely be back. read more

I have lived less than a quarter of a mile from this Ace for over 15 years and I have been a loyal customer ... until today. My husband asked me to pick up some screws (3.5 inch screws). I saw Irvin when I walked in and asked him if he could help. It seemed as though I was inconveniencing him, which is very uncommon for the employees at this store. He asked several more questions I didn't know the answer to because I only had what my husband gave me. I called my husband to get clarification and the employee (Irvin) laughed at me. Naturally, this was condescending and sexist. When I asked for something else, he again talked down to me, implying that I didn't know what I was doing. Immediately after I left, I called the manager, who "couldn't believe" that one of his best employees would treat a customer this way. I told him the story and apparently laughing at a customer wasn't enough to convince this manager that his employee needs some training on how to treat ALL customers with respect. The manager's apology was weak at best and he continued to defend his employee. As a woman, I feel unwelcome in this boys club and will be shopping elsewhere from now on. read more

Carl Jr. was extremely helpful when it came to top soil with compost. He exhibited great customer service during my time in Ace.

I had a couple of great experiences at this store in the last few weeks. I broke a treasured book end and bent the metal piece supporting the side. They found the screws I needed, flattened out the metal piece for me, and explained the proper way to screw it back together. The other day I stopped by with the broken magnet strips that sealed the shower door tight. They did not have the product, but one of the men searched all over the internet to see who might have it. He measured it and researched for a good 15 minutes and found a hardware supplier that showed to carry the item. He printed the page and gave me the phone number to call. Today I was able to order the item and will make the repair. Now that is service beyond. That's how you make and keep customers coming back. Thanks Ace the helpful hardware place. read more

I love this place!!! Friendly staff, and the United States Postal Center is a huge plus! I try to go here as often as I can to keep ACE around. I don't want to lose them. Try their bargain bin in the very back of the store by the postal center. I got an awesome small kitchen appliance back there for over 75% off. read more

It's small but when I need a suggestion or advice on a home repair, I look no further than my friendly neighborhood ACE. I come here for my A/C filters, customized paints and plumbing needs. They also have a post office in the back should you want to avoid the zaniness of a a local U.S. post office. read more

Overall satisfied. Friendly staff. Except for the post office people working in the back! They've been very rude. I've been on several different occasions and only once was I ever greeted or asked if I needed assistance. I once had to wait for the workers to finish their conversation before even being looked at. Today all I got was a "yup" after I said hi and told him I was dropping off a package. No "hello" or "have a nice day." He couldn't even hand me my receipt directly, the kid just placed it in front of me without looking up once. read more

Always greeted by multiple people. The service is always fast and friendly. Very organized and clean. Can always find what you need. Convenient location and bonus USPS store inside is always helpful as well. read more

Michael was wonderful; so thoughtful & helpful. + The workers at the post office are always so friendly. read more

So I went to get another key made for a vehicle. The guy ask me if I have the car here with me. When I told him no, the two guys behind the counter gave a look of disgust. The guy says I usually don't make keys when the vehicle isn't here, but I will this time if you promise me if the key doesn't fit you wont force it. Now I've had keys made numerous times over the years, never have I been treated like I'm some idiot . The one employee Irvin asked me if the key had a chip in it. When I told him no, he goes and ask the other old grouch, like he didn't believe me. Now I go to this Ace all the time, and have never had such piss poor service and attitude from the employees there as I did today! read more

I called the store to see if they could work on my Honda generator - was told to bring it in. Arrived at the store with the generator and placed it by the counter like the gentleman on the phone told me. Two other men walked up and they were called to check out without anyone ever acknowledging me. When they did help me, he told me they couldn't work on the generator. Did not offer to carry the generator to my car - just said No. I am recently widowed and trying to navigate these things I haven't had to take care and I did not care for them being complete creeps!! Will never go there again!!! read more

So friendly and helpful!! Beats Lowes any day!!

DO NOT ever send a parcel from their mail substation. I mailed a package on 2/9 first class priority and 3 weeks later it hasn't gotten to its destination (I paid for a guaranteed 3 day delivery and the tracking number isn't coming up). I called to inquire and they were extremely rude on the phone stating "it'll get there when it gets there". When I spoke to the store manager he was rude, condescending and smug and offered no help whatsoever. I asked if they would check the shelves as I thought the package never left and they said it wasn't their concern. You've been warned! read more

I have been using the Post Office at this Ace for a long time as I have a college student and a military son so we send packages very often. I was coming into the Post Office on 2/23/15 when the woman that wrote the bad review was there. I thought the manager and Post Office employees were very professional given the confrontational circumstances. The customer stated she had called and talked to a man on the phone but there has never been a man working at this Post Office. We have never had anything but wonderful experiences at this ACE and the Post Office inside it. The employees and managers have always been very knowledgeable and helpful. This ACE will get our business for years to come. read more

This ACE is terrific. Dropped by with a list of items, and 4 large window screens. Given the circumstances I needed the screens ASAP. Very thankful the the associate (Daniel) helped me get all four screens completed while I did my shopping. During this time, other employees were around to give me the personal service that you wouldn't get from a larger "BOX" store. I recommend everyone in the area to frequent this places. Well Done ACE. You have EARNED my business. read more

Love this Ace Hardware! The staff are very friendly and are always willing to help you find what you need. The post office in the back of the store is very convenient. I have had employees offer to help me carry heavy purchases to my car on multiple occasions. One of my favorite things about this store is that they sometimes give away free popcorn and water to customers. read more

I love going to this Ace! I've made many trips lately for a couple projects I'm working on and I'm always greeted with a smile and an enthusiastic "Welcome to Ace!". Every time I'm there more than one employee will ask if I need help finding anything or have questions. They seem sincerely happy to help! I will be coming to this location for all my future needs! read more

I highly recommend this place. If I have to order something they are happy to do so and they don't give me that "Uhg" look. Customer service is great just like the other Ace Hardware places I have been to. Their Post office people are great. The ladies there are really nice and make the experience not as agonizing if you have something complicated. I have been going there for years! read more

Great hardware store! Has everything you need and is much more convenient going to a Home Depot or Lowe's. Every time I go in I am immediately asked if I can be led to an item I am looking for and they always have the item, no matter how obscure it may be. Friendly service and competitive prices. read more