We rushed over to Lowe's to purchase a ceiling fan I wanted that was not available at any other Lowe's location nearby. It was the only one left at this location. We were able to get there and find the ceiling fan. Maia assisted us at check out. She was friendly and had a warm disposition. read more

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I love this Lowe's location. Always has someone at customer service to price check something. And I tell you every time I'm in the isle looking for something specific random shoppers want to know your project and offer advice or help you find what you need too. It's like a community here. I love that they have the pick buckets for my girl garden (lids sold separately) and the plant section is by far where I wander the most. They usually have give away for kids too with a free membership! read more

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Lowe's has a good selection of larger project items. The last time I was here, I needed to pick up supplies for my job. The store is pretty easy to navigate and they have everything mapped out pretty well. I picked up some mulch, top soil and grass seed last time I Was here. It was fairly priced and the amount the worker recommended did the job, he helped me get the "best bang for my buck"! read more

I purchased my father a chainsaw from this location and when looking at the options, I purchased craftsman specifically because on the shelf, Lowe's touts a 90 day return guarantee. It was a little more costly but I figured the investment would be worth it. Within 2 days the pull cord wasn't working correctly and the chainsaw needed to be exchanged for a new one. This is when the nightmare began. The managers at this location REFUSED to accept a return or issue a refund and stated it needed to be returned within 48 hours. It had been less than a week and they were still refusing the return. After much back and forth with my father pointing at THEIR OWN SIGNS stating their policy that craftsman branded items had a 90 day return window, my father had to call corporate. He called corporate while sitting on a bench outside because the manager refused to help him and threatened to have him removed from the premises. Corporate stated that yes, Lowes was obligated to accept the return and that the policy was 90 days. It was only then that the store finally processed the refund and exchange. The way the staff and managers treated my father throughout this experience was despicable. To have to call a corporate line to be treated fairly and have the store follow their own policy is outrageous. Management here should be ashamed of themselves. Based on other reviews I see of this location, clearly this is a trend and customer care is completely disregarded. Horrific way to do business, I won't be coming back. read more

Lowe's Home Improvement - Hardware Stores Near Me - Fern Park, Florida

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Putting together a bid today fo a deck job today. was approched by Natasha she walked me to the pro center and put together the entire bid complete with pricing!!! Thank You GREAT HELP read more

This weekend was when I finally stopped procrastinating and decided to rent some lawn equipment to tame the hot mess growing in a corned or my backyard. Since my lawn service decided not to cut the spot, it had overgrown with time. Now that the weather isnt blazing hot, I went online and rented the brush cutter for 4 hours. I went online and first selected the trimmer but when I arrived to pick it up, I changed it for the brush cutter and the worker was able to easily change out my order. A quick tutorial on how to work it and I had it inside my car and off to do battle I went. I managed to work it for two hours before my noodle arms were too tired to do much else but I did do a nice sized dent into the mess so I was very pleased. Lucky for me I still had plenty of old string from back in the day or else I would have needed to buy more. The amount the brush cutter came with wasn't enough. That is my only complaint. The rental was just $40 for those four hours which is wonderful. You do need to put down a $50 deposit which is returned once the equipment comes back. read more

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Hi Deon, I just wanted to personally thank you for the excellent service you provided at Lowe's. You were professional, knowledgeable, and genuinely helpful, which made the whole experience smooth and stress-free. It's rare to come across someone who truly takes pride in helping customers, and it definitely didn't go unnoticed. Appreciate you--keep up the great work. read more

visited Lowe's recently to pick up a holiday gift for the office and used their curbside pickup option. While it wasn't the quickest process, it was super easy and convenient--especially since I wasn't feeling well and didn't want to go inside. Placing the order online was simple and straightforward, which made the whole experience smooth. I also love that Lowe's offers an assembly option for certain items, which is a great added convenience. Overall, curbside was a lifesaver, and I'd definitely use it again when I need a hassle-free shopping experience! read more

The worst store to go to. I live right across the street and every time I give them the benefit of the doubt... failure. Never any employee around, never knowledgeable. Pure frustration every-time. read more

I am extremely disappointed with the service I have received from this company. I purchased 7 windows, and the team installed them with the wrong glass over five months ago. Since then, I have been trying to get this issue resolved, but the process has been filled with delays and incompetence. In mid-December, I was told the installation to fix their mistake would happen on January 10th. I took the day off from work, resulting in a loss of income, only to find that the issue is still unresolved. The lack of professionalism, communication, and accountability is unacceptable. I have wasted time, money, and energy dealing with this company's repeated errors. I would not recommend their services to anyone looking for a reliable and efficient provider. Transaction #:18613863- Permit Transaction #:18613743- project Tuesday, Sep 17, 2024 date Invoice #: 81675 | 81674 | 18917 Invoice #: 81683 read more

Lowe's Home Improvement - The mistake of ordering opaque windows five months ago still hasn't been fixed. - Hardware Stores Near Me - Fern Park, Florida

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I am very dissatisfied with Lowes regarding windows installation with the lack of quality and customer support. Since I bought the windows, everything was a nightmare. It took two years to get this project done. I had many issues such as ordering wrong window, failing to install windows properly by Farrow Construction, lack of communication with Lowes installation team, etc. I could not believe that it was hard to get help from the store. Once you purchase the windows, everything is handled by Lowes Installation team located off site. If you have any problem, everything is done by phone. Good luck to get the right person to help you out. So disappointed that I was only offered 10% compensation after the whole project that took two years. read more

No one here wants to do customer service... I just want help to get out of the store. Needed to get help from a person not self check out. No one asked what I needed before trying to turn me away. Then they didn't have bags and were asking me if I wanted bags... I had 6 items that could fit in bags. read more

Lowe's Home Improvement - Lowe's - Hardware Stores Near Me - Fern Park, Florida

4 Stars for a typical Lowes, with VERY friendly staff, but a bit lax on the mask enforcement during COVID. I went in to grab some paint for my new house and Ben, in the paint department, was very helpful and knew his stuff. Later on, when my 5 gallon bucket of paint was ready, he lifted it into my cart for me (THANK YOUUUU!). Another woman sitting at a desk by the window treatments section was also lovely when we were looking for something, and the gal at the register was a GEM! It's unusual to find so many friendly, helpful people in one place, but it was much appreciated (for this fish out of water!). My only complaint was that although most people were wearing masks (including all employees), we did see a few couples walking the aisles without masks. They walked by several employees but no one said anything. I really feel for the staff because they probably don't know if they'll get a hostile reaction, but as a tiny gal, I didn't feel I could say anything. So, rather than roam and find more fun things to buy (that I have absolutely no reason to own), I quickly headed for the checkout. Overall, great employees and an easy process that was mostly safe. read more

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SHOP HOME DEPOT INSTEAD!!! They don't back up their products, even when their 90 day return policy states they will. I purchased a $35.68 bag of Scotts Turf Builder Southern Triple Action after a Lowe's rep recommended it to kill weeds, kill insects & feed my lawn. It actually made my weeds grow stronger & greener, the ant mounds & grubs (what moles eat) are unaffected, but my good grass did not improve at all. IT FAILED COMPLETELY, EXCEPT IT FEED MY WEEDS! The return desk clerk & manager wouldn't take the bag back claiming the bag can't be used, or in my case, empty. I showed them pictures of my weeds & ant mounds as I asked them: How else would I know that the product worked if not by using it? This was all in vain, as they kept telling me to go after Scotts directly. NOT DOING BUSINESS WITH THEM AGAIN! read more

Lowe's Home Improvement - Hardware Stores Near Me - Fern Park, Florida

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I've been to this location several times and am able find what I need most of the time. From lumber, to light bulbs, to pesticide, to mulch, to paint, the size of the store indicates the large selection of products you'd want at a 'big box' home improvement store. Service at this store has been spotty. I could give you plenty of examples but one will suffice. I asked in the paint Dept for a small quart can of ceiling paint and was shown the large gallon container. Just a bit later I looked on my own and found the smaller can. I will also tell you that the store does have a customer service ace. Should you have issues, go to Customer Service and ask for the manager. On a different note, with the Sears downfall, Lowe's picked up the Craftsman tool line. I don't know, however, if the lifetime warranty still applies. One last tip, during hurricane season, Lowe's stocks up well on the necessities and staffs accordingly. read more

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I purchased a door and door installation from Lowe's Fern Park in February. It is now 6 months later and my door is only partially installed. From the installation department to the store itself, there has been nothing but incompetence. There is no one to whom you can escalate issues. I reached out to corporate customer service and they sent me back to the store. Horrible experience. DO NOT USE. read more

Ordered a washing machine and dryer on Wednesday. Friday at 1:00pm I'm washing clothes. I received multiple emails regarding the status of my delivery. How great is that? I was even called 30 minutes prior to the delivery. Delivery crew were experts and on top of that, very kind to me. Overall, what a pleasant experience. Regarding the purchase, Donovan on the sales floor was extraordinarily nice and knowledgeable. I am a very happy right now! Thank you Lowe's!!! read more

Can only bring things back less than $100 from another lowes. Guess I will not be buying the stove, fridge, washer, and dryer from this store. Had receipt , returning unopened items. Apparently it is a policy at only this store. Checked policy with manager and cashier. Bought 6 days before. read more

went to by a new riding lawn mower and they had one that i wanted but it was covered with grass clippings and was very dirty. talked to the manager to try to get a better deal and he would not budge on giving anything off saying it came out of the crate that way! i say it was used and brought back to the store!! went to home depot and bought one that had a little tear in the seat and they took off 100.00 shame on you lowes manager in casselberry fl store! read more

visited store in april to select new in the wall oven. was told by lazy and discourteous employee that was not available in stainless. i had checked out on website sominknew he was lying or stupid -think stupid. tried orher sales associate. she ordered desired oven. installer, un-certified, came to install and could not move wiring. sent oven back and contacted coroprate. was nice but useless. paid $400 more for other model . same installer tried to use same excuse . i told him to make changes and it took him 15 minutes. his excuse was the install co. wanted more money before changes. this entire process for over 70 days was wasted by lowes and the lack of response and cure is completely unacceptable. will never darken doorway again. what a waste of time and expense. read more

It never ceases to amaze me how old and successful these stores are, and yet how difficult it is to find things in them. 90% of these problems could be solved w some sort of computer kiosk at front of the store that lets you search for items and it gives you the aisle number. The large signs hanging down the center aisle are practically useless. If you're looking for something like AC ductwork and accessories you would expect to find them near building supplies or the insulation aisle but no.. Instead you'll find it in plumbing. In the back, crammed between actual plumbing sections. It took speaking to two different employees in two sections to find the product I was looking for. Also, I don't like self check out lanes and there was no one at the register even though the light was on soooo.. I give three stars bc the staff (when present) are nice and the store is clean and DOES have what I need. read more

Lowe's Home Improvement - One of these is not like the others - Hardware Stores Near Me - Fern Park, Florida

Google review summary 54321 4.2 (1,860) Reviews All garden33 paint25 project25 appliances19 +6 Sort by Most relevant Newest Highest Lowest Cristy Hitchcock 7 reviews 8 minutes ago NEW See updates below. I had kitchen cabinets that were supposed to be delivered Wednesday, August 23rd. Nobody can tell me where they are! I have people ready to install them and ... More Lowe's Home Improvement (Owner) a month ago We're very sorry about the difficulty you encountered with your order, Cristy. It's always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to speed up and improve our customer service delivery. Jennifer Lundy 3 reviews 2 days ago NEW Beatriz was so helpful in the hardware section when I was needing to figure out what to replace a sheered off bolt with. I have definitely seen a positive shift in management over the last year or so. The employees at that store are now so helpful and greet customers with such a positive attitude. Lowe's Home Improvement (Owner) 12 minutes ago Thank you for shouting out Beatriz! We'll make sure that she is recognized for her excellent service. We look forward to seeing you again soon, Jennifer! Joshua Sinclair 9 reviews 4 days ago NEW This Lowe's is awesome. I recently moved and have been trying to do a lot of DIY work. The staff here is very knowledgeable and always takes the time to help explain things and find the parts I need. They also frequently encourage me to try ... More Lowe's Home Improvement (Owner) 4 days ago Thanks for the feedback, Joshua! From our extensive selection of products to our team of home improvement experts, we work hard to deliver the best service and value to our customers. We hope to see you back again in the future. Tim Chey Local Guide·56 reviews a month ago Just love this Lowes. Great guys in flooring. Helped get boxes of concord maple to my car. Couldn't have asked for better, hard-working guys. These are the last great Americans. God bless every single employee here. 1 Lowe's Home Improvement (Owner) a month ago Thanks for the wonderful review, Tim! Our team works hard to make sure that you have the best possible experience every time you visit. We hope to see you again soon! Cristy Hitchcock 7 reviews 8 minutes ago NEW See updates below. I had kitchen cabinets that were supposed to be delivered Wednesday, August 23rd. Nobody can tell me where they are! I have people ready to install them and nobody at the store can tell me what is going on. I've Been paying monthly for them. I'm beyond upset. 9/7/23 update. Store said new date for the 4 cabinets that they had to redo would be here 9/5 No cabinets and store is not returning any of my calls. I'm now waiting for someone from this number to call me back. Never order cabinets and counters from Lowes Fern Park. 9/9/23 Store in Fern Park still has not returned calls to me even after they were notified by by Lowes customer service to find out from Diamond cabinets where my cabinets are. Two months 9/12/23 I have now been informed the cabinets are in production. Nothing they have been telling me was apparently the truth. Do not order cabinets from Lowes. 3.5 months with no kitchen. I'm afraid after they are done my counter tops will be another 4 months! 925/23 No cabinets 10/3/23 Still no cabinets. Still saying in production. read more

We asked for help, got NONE, garden department sucks, they're lucky we didn't fall off the ladder we weren't supposed to use ourselves...

BUYER BEWARE! Several years ago i purchased a Frigidaire refrigerator from Low's in Fern park. I also purchased a warranty for the product that was good until 8-17-22. Here's what happened... My Frigadaire happened to be a lemon, and Low's replaced it for a Whirlpool. During this transition, they ASSURED me the warranty that I purchased was transferred to the new Whirlpool.. Recently, 7/27/22 I called their warranty company as my refrigerator has a problem. I was given the run around for DAYS. Becoming frustrated I consulted with management at the Fern Park Low's and they could not get the matter resolved by contacting their warranty company. I persisted to have my claim and issue addressed and corrected. Management at the Fern Park store consulted with upper management and they informed me there was NOTHING that could be done. What a travesty of justice!!! read more

Today, 06-23-2024 - 2:30 PM. Today, I'm writing the second negative review in 20 years... My home did get a new roof; I bought all materials on the Lowe's located in Semoran blvd with 1792. I tried to return the material left, and I got the most disrespectful person I have dealt with in decades. He started opening the boxes and argued that he could not receive the material because it was defective (after he opened the brand new products); when I asked for his supervisor, he took the phone and called a lady who very gently approached me and explained that since the product was acquired on Oviedo has to be returned to the exact location. Lowe's, I promise you, you will never get my business again; it is not fear you are saving money hiring so low-level human quality people to do customer service, the way that gentlemen call me is despicable. I can't give you less than one star because that option doesn't exist but will exist in my memory and in the memory of every person who asks me for Lowe's. read more

This location is terrible for pick up orders. Rude associates and a manager that doesn't care about customers are the culprits. I was held hostage for nearly 45 minutes waiting on a dishwasher to be brought to me from the receiving area. I even offered to go get it myself. The Latina working at the counter was rude and inconsiderate. The associate that was supposed to help me load the dishwasher into my vehicle was also rude and way more interested in his phone than doing his job. If you need a good dose of being patronized, shop this store for your online orders. read more

They are amazing! They have really stepped up from a few years ago. Everytime I walk in I get a Hi or Hello and am asked if I need help. I also needed to return something but was unable because it was outside return period and another Lowes. I understand rules and will not argue over those. It was my fault for not reading the return policy. Been back since and had no issue if anything was within my right. Will be back again and several more. Also I noticed they are very short staffed. I still get the help, but just need to be patient sometimes. Overall they do everything they can to assist. read more

We recently went to this Lowe's for some bath fixtures. This Lowe's seems to be much more organized and clean with a lot more product in stock then the normal Lowe's that we frequent. Also the nursery and landscape area is much better maintained with a lot more variety of healthy plants. I normally frequent the Lowe's versus the Home Depot, and this is one of the better of the Lowe's in Orlando. read more

Quick - what's the difference between Home Depot and Lowe's? I didn't think you had the answer - I don't know that a lot of people do! Well, here are a couple. Lowe's A) is arguably cleaner and less warehouse like (some older HD could double as a haunted house late at night); B) has better quality paper for their flyers; C) has their bathrooms consistently in one place (front of the store), whereas HD could be a treasure hunt. Prices? I can't really compare. They each have specials and items on sale, outside of which, I'll BET they are very competitive. So, for now, it's going to be 'location, location, location' for me. And on this particular afternoon, the one on 17-92 was what I was close to. read more

This is my closest Lowe's and I usually have pretty positive experiences here. This Saturday they actually had a promotion where you texted them and they gave you a coupon for anywhere from $5 to $500. Hubs and I each got $5 ones and that was good enough for me. I was able to get two good size pots of succulents that would normally retail for $15 for both and I only paid $5. What a bargain! I love a deal and try never to pay full price for anything so this promotion was right up my alley. One of my friends nabbed a $100 coupon and a couple of people got $10 or $15 ones. They're back Friday in spring deals are also usually pretty good and I find around the holidays they put a lot of items on sale. This location is fairly clean and organized. The staff is generally fairly friendly. They could use a couple more registers in the garden area, especially on weekends. read more

Wow! I called to get this entry door and though this is quite far from my house, I made the drive because this was the ONLY location that had ONE and only one, on hand. I spoke with John in mill-work/doors and he said he would hold it for me, which he did. When I arrived, John had my door already loaded on a cart with my name on it!!! That's great customer service, but it didn't end there! I knew the door was pre-sanded and would need paint, and John gave me perfect recommendations on the type of paint I would need for success. Now, that's AMAZING customer service! But, it didn't end there!!! We chatted for a few minutes about my concerns about the door not having 'brick mold.' I don't know much about brick molding to begin with, but I learned a lot from John and how the door would be installed. Even better! Now I have some knowledge!!! But, doesn't end there..... John offered to help me load the door in my Expedition! Yes, I am a seasoned female....not old enough for retirement, but not 30 years old, either. I found this offer of help to be really genuine and most kind, but I knew I could load it, so I declined the offer. [It's fiberglass, not too much of a deal for me, but no less, a wonderful gesture!] As I loaded the door in the back of my car, sizing up how I was going to get it in the back, an ANGEL of a man just driving by in a red crew-cab pick up rolled down his window and said 'let me help you with that,' which took him just about 45 seconds and then he drove off. I told him I hoped he'd win the power ball lottery, to which he replied, 'Mame, I just did.' So, while I know John would have done this, to which I wanted in my own sort of way I could do on my own, I believe somewhere in the grander scheme of things, John somehow knew this nice stranger would be there to help me. My experience was WONDERFUL at this location! GREAT staff, helpful, kind, knowledgeable and while it's a far drive, I will make this journey again, if for no other reason than the OUTSTANDING CUSTOMER SERVICE! Thanks, John!!! And thanks to the wonderful angel in a red-crew-cab pick up! Made my day excellent and perfect, just when I needed a random act of kindness in my life. read more

Lowe's Home Improvement - Hardware Stores Near Me - Fern Park, Florida

We live closer to Lowes than to the "other" home improvement stores, but the difference is only about 10 minutes. Today made me think that might be worth the drive. My husband was buying 15 bags of mulch and the "other store" was less expensive. Thinking they would match he told her what the difference was between the stores. She replied well it costs ___ here so your total is____. I don't find that to be good customer service. read more

This Lowe's in Casselberry is pretty good with great costumer service and very clean and easy to find what you are looking for. I come in here all the time and prefer this location to the other Lowe's or even Home Depot. There prices are very competitive to other establishments. read more

I called today with a large order for Air conditioning filters and was put on hold twice for several minutes. Not impressed. I would stay away neighbors. read more

I went into Lowe's to gather information on an upcoming house projects). I was pleasantly surprised that the customer service representative was very helpful and insightful to my inquiries. Not only did they answered my questions but also gave alternative options for my solutions read more

Lowe's Home Improvement - Hardware Stores Near Me - Fern Park, Florida

Do not use this Fern Park Lowes the manager Latonya is derelict in her duties to customer service. We ordered a large amount of bathroom and lumber supplies they were to be delivered on 11/19/22 between 8:00 am and 12:00 pm. items were not delivered call the store spent over an hour on hold when someone finally picked up the phone she said the delivery team was running late but would be there. at 3:00 no delivery called the store again waited approximately forty five minutes they said they would check on the order and put me on hold then hung up on me. I called back asked for a manager and was on hold for an hour then the manager answered said he does not know why the girl told me she would check the time of delivery "they have no contact with the delivery team". (if they can find out that information why when your on hold does it say if you have an account you can check on delivery status) (I don't have an account). Then I called home office in NC they explained that the Manager was emailed and she would be calling me at 8:00 on Sunday and the items would be delivered on 11/20/22 NO Call was received no delivery made. We had the weekend planed because we all work We have a plumber friend who was going to help us install the tub and now it is Monday Thanks giving week our plumber I leaving today to go home for the holiday we received a robo call saying the order will be delivered today between 10:00 and 2:00 I called the home office and got someone that was no help and asked to speak to a manager she said the manager will call within 24 hours. I called the store and was on hold for 1:00:27 the manager Latonya was to busy to speak with me. The delivery be delivering today and its supposed to rain they are supposed to call when they a thirty minutes out because we all have to work today and no one is at the house (hope they call). We had all this planed to be done because it is a one bathroom house that has one bathroom with no tub or shower with people coming for Thanks giving. we all have to work, we lost our plumber, spent so much time on hold over the weekend. Maybe its time to utilize home depot! read more

While we were here we desperately tried to find an item that seemed to be hidden. Everyone tried their very best to locate it but we couldn't find it anywhere. The manager Mike came in and saved the day like a knight in shinning Armor. He really helped us out so much, Thank you Lowes for having such an AWESOME Manager like Mike!!!!!! read more

Extremely poor customer etiquette! Need to improve customer service, the representative is hanging up the phone not willing to follow up on an order they cancelled for no known reason? I give them 0 stars! Awful experience! read more

I tried to return an unopened product with receipt that was past the 90 return window. I was unaware of the return policy. Blake, an employee at Fern Park, accused me of trying to get something for free. I left a complaint with customer service, but of course never heard anything back. Horrible service. read more

This is based on the service from the paint department alone. I was on this side of town, so stopped in to grab some small paint samples. Like all the other Lowes, they offer sample cans in both Valspar and Olympic paint. My colors were from the Olympic company, yet of the 5 I wanted, somehow I ended up with 3 from Olympic and 2 from Valspar. "It'll be close enough" says the rep. 'These are samples, and if the color isn't going to be the same as the can I buy, what's the point?' says I. "We don't have any more available for samples, it's either this or nothing." I eyeball the stack of sample cans ready for spinning and decide to check out with just the Olympic colors. Lame. read more