I bought a stereo online with Best Buy, scheduled my install date, got several reminders from them,…read moretook my car in and got it all setup without any issues.

Sales advisor was top notch, Hayden. After the sale, everything fell apart. First, an unreasonable…read more3 hour delivery and install window. So you wait. And wait. At 3 hours, no show, no call, no text. At 4 hours, I call the Georgetown store. They say, "Well, do you still want the equipment?" My reply...NOT NOW. They tell me to reject the order when the "contract" deliver/install team finally arrives. Which they did at 4 1/2 hours. I asked, " don't you have a phone?" Useless. I rejected the order, then spend 2 hours on the phone in person trying to get my money back. Not one person expressed sympathy or apologized. Not acceptable. I cancelled my high-priced membership and the order in full. I will NEVER do business with Best Buy.​

Mike Grimm showed up and dishwasher was working when he arrived and Mike didn't charge me! So…read moregrateful for his kindness! I will call this company if I ever need repairs! Thanks so much

One star is too good. My refrigerator's ice maker component was not making ice. I had Appliance…read moreFamily come out. They said I needed a new part. No problem. After about 15 days, the problem was not resolved. They came out again and said it was something else. No problem. After about 15 days, the problem was not resolved. This happened three times and was charged over $400.00. The fourth time, just before the tech was to come out, he called and said that he was an expert Samsung refrigerator guy and that the previous techs didn't realize that you would have to replace the entire ice marker component. I asked why I wasn't told that previously and he said he was just hired by the Appliance Family. I told him there was no need to come out to my home. The Appliance Family wanted me to now pay for a new ice maker, in full, without credit for the $400.00 or so that I had already paid them. I asked for a return of a portion of what I had paid them. They told me that I was to blame because I used a hair dryer to melt the ice in the component. The tech used the air dryer, not me. After numerous calls and emails into them that were not returned over a period of about 60 days, they finally agreed to give me $100.00. However, it took me repeated phone calls and emails again to get them to honor paying me $100.00. Stay away from these people.

When i called for service, i spoke with very knowledgeable experienced employee. After scheduling a…read moreservice appointment for my extended warranty, i received ongoing messages for times and tech arrival. Since they had washer make and model, he brought the right parts. It only took about 15 minutes to repair my 22 year old washer. I would highly recommend Appliance Express. Every business should be so well run and professional. Cyndi in Leander

I was not impressed with Appliance Express. I contacted them because my 3 year old Whirlpool oven…read more(that was in the house when I bought it) kept randomly losing power. I wasn't sure if it was an electrical issue in the house or a problem with the oven, but I started with the appliance. I made an appointment with Appliance Express--they couldn't tell me until the day before what time they'd come out, so I had to allocate the entire day to stay home. The day before they texted me with a time range, so narrowed it a bit. On the day of the appointment the repair guy called me when he was on his way, which was helpful. The repair guy was very nice but didn't strike me as being terribly knowledgeable about our particular oven. However, he suggested that it needed a software update (which required first connecting the oven to our WiFi). He gave me a phone number to Whirlpool support who could assist in connecting the oven to our WiFi and downloading the update. He barely touched the oven, other than to look at the current software version on the display. But for that helpful little piece of advice about needing a software update I was charged $162.36 by Appliance Express. They could have just told me over the phone, before someone ever came out, to try that solution first. I got the oven connected to our WiFi (I'm a retired IT guy and am very intentionally judicious about what I connect to our home network as I'm very aware of the security and performance/bandwidth implications of connecting devices willy-nilly). Once connected, I had trouble getting the update to install. The repair guy watched for a little while and then left. I called the Whirlpool number and they were very helpful in getting it sorted out (it turned out there was something they had to initiate on their end). After the software update I have had no problems with the appliance (other than I think it's stupid that an oven requires Internet connectivity and software updates to function). So, in the end Appliance Express identified the likely problem so that I was able to take care of it myself, but they charged me $162.36 for that little nugget of information. They could have just suggested over the phone that I try that first before they came out.

Scott Guy is a genius!! I told him what was happening to my refrig. He immediately called the…read morecompany to order needed part. My refrig is too old and I needed a new one. He saved me the cost of a service call and diagnosed the problem over the phone.

Very responsive and solved my issue of no ice happening on my fridge. I will use again, if needed.read more

Ray came out to assess our situation the first time and then came back to repair it. He was SO nice…read moreand told us everything that was wrong with our washing machine. We will be purchasing a new one in the future sometime and if anything ever comes up with it or another appliance we will be calling him. We COULD NOT be more grateful for the kind help and honesty.

We just Ray out from Alpha Omega Appliance. Ray was…read moreprofessional, friendly and was able to fix my washer in no time at all. I will highly recommend this company for your repair. Great service!

I went through Yelp request a quote and was pretty impressed with the whole experience. I ended up…read morewith Appliance Ace because I wanted to work with locally owned and operated businesses. Fast and professional service. I had a leak in my washing machine and he checked everything in detail and did several test washes. Now I have a piece of mind and with his advice I haven't gotten any leaks since. He did a great job explaining what he was doing and looked prepared with all of his tools. The inspection fee is the same as everyone else which is $85 and can be applied to labor if you want to fix it through them. I will definitely include them as my list of goto repairs for appliances. Thank you!

Alex is so kind and easy to work with, he's helped me twice now with my gas stove and didn't try to…read moreupsell me on an expensive replacement part when it wasn't necessary. Highly recommend.

Had an installer flake out on warranty for a 3 year old system and Fuse swooped in with prompt and…read moreprofessional service. The technicians showed up within the service window and punctuality is always appreciated. They were professional and friendly. The work was done at a fair price and I can't say enough about the communication leading up to the service. I recommend Fuse with full confidence for your AC needs. Thank you!

This is our second time using Fuse, & would highly recommend! They came out to clean our indoor…read moreunit & remove the mold. Communication was clear, they were prompt in showing up, & pricing was fair. Out of all the quotes we got, Fuse's was the most thorough, & they took the most time evaluating the situation. Gary was super nice & explained what was wrong & how to mitigate the issue in the future. After the cleaning, they even sent an email with helpful tips & photos.

We had a dangerous natural gas leak from our gas range. After shutting off the gas we had plumbers…read morecome out on 2 occasions to check the supply line, which was fine. We then had a HPS tech come out and check the unit and could not find a leak despite the plumbers leak detectors going off previously. After the second plumber again detected the leak coming from the unit (see pic), I called HPS back, they initially told me they couldn't help and to call the gas company! I asked to speak to the manager. He called back and looked at the picture and said he thought it was the gas tube. We set up a re-check appointment for 2 days later, then texts me last minute and cancels, saying he couldn't get the tube. It was supposed to be a courtesy re-check but they flaked out and said to call someone else. I accepted their offer to destroy the service fee check but they still wasted my time and left me without a working stove. Very unprofessional. I had another company come over today, found the leak, and fixed it in less than one hour! It wasn't the tube! Lastly, after checking with Dacor, HPS is not an authorized service company.

Appliance repair is one of those household duties you take on when you buy a home, and it's usually…read morenot much fun. Unfortunately, there are more than a few unscrupulous repair shops that will try to take advantage of the consumer's ignorance. That's why using HPS was a very pleasant and refreshing experience. It was easy and fast to obtain a same-day service appointment to diagnose the problem with our dishwasher. I thought the circulation pump had gone bad and Arti, the technician, confirmed it. We discussed a couple options, and Arti attempted to fix the unit with the less expensive route. Unfortunately an entire subassembly needed replacement so we had to wait until the next day to get the correct part and complete the repair. It was great that HPS kept the parts in stock instead of having to order and wait several days until the parts came in. Both the initial visit and follow-up were on-time and the service was fast and competent. These guys know how to provide excellent customer service and the price was less than expected. Highly recommended.