Easy place to shop and bonus because my dog can join me. I docked a star because the pick up locker was so difficult. It said to scan my barcode, but it would not scan. I got my items and my mini toolbox fit in their locker. read more

Lowe's Home Improvement - I got a mini toolbox for my Peloton tools that mostly consist of Allen wrenches. - Hardware Stores Near Me - Glendale, Arizona

this place is horrible. i asked the blonde for with glasses if they water these plants and she sneakilyy replied "we do now . not today though we have too many." okay so don't sell plants just to have the dying in your store you're lucky i bought the one i did because i felt bad for it. genuinely horrible staff all around every time i go in. first time i went in they were having a manager meeting right in front of the plants in my way. go to the back of your office that's what they are for. if you're gonna do meetings in front of your plant area you should at least take the time and water them. here are photos as proof you lied and don't care about plants nor telling the truth. never buy from these crooks lol. read more

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Not all of their employees are knowledgeable on their items, but they are friendly. I recommend parking on the side and not anywhere near the front area. Every time I drive near there I end up with a nail in my tire. read more

Store has amazing prices and amazing employees especially Bryan S. from flooring section he did amazing job helping out me and my mother in law he was very knowledgeable about the flooring and what would be better for us he went out of his way to help us out since he got there and when we leaving as well! We hope he gets acknowledged for his amazing service read more

This is the closest location to me so I end up here but I hate, and I mean absolutely hate, shopping here. I came because I did find tyle for a new bathroom and the prices were great. Stocking, always fantastic.They always have plenty of selection of everything and really good sales. The loss of four stars... I can only imagine what their theft statistics are. There may be one floor staff member for every thirtyfive customers in the store. I can honestly say I could be in the store in a particular section for a minimum of twenty minutes before I even see floor staff. If I walk all the way up to the front [again] to ask for someone, it's still another ten or fifteen minutes before somebody comes by. Horrible horrible staffing issues. If I could give five stars to individual employees, it would be Marveen and Marina. For my last visit there, these were the only two that I actually came across. And both went over and above to help me out. It was the first time ever and I have been in this area for a since lowe's was built. read more

Jaleesa was an excellent customer service representative and did an amazing job actively working to make my day extremely easy when I went to pick up a water heater. She deserves a raise! read more

July 17, 2025, I visited Lowe's store #1728 in Glendale, AZ. I ordered a security screen door and doorknob, Sedona Satin Brass Interior/Exterior Keyed Entry Door Handle ft. SmartKey Security. I paid $35 for installers to come and measure my front door. July 24 the installer came and measured my door. A week or so later after the installation date, I visited the store to find out why no one came to install my purchases. A person at the service desk said that there was a wrong part on the security screen door I had ordered. Something had to be ordered but never clarified exactly what was ordered. August 6 the installer came and put the security door up. He told me the store had sent the wrong knob. He said Lowe's would have to order the correct doorknob because he had been required to install the one that he was given, not one on the order form, namely Tylo Polished Brass Exterior Keyed Entry DoorKnob with Antimicrobial Technology. August 7 $691.98 was withdrawn from my account even though the work was incomplete. September 6, I visited the store again because I had heard nothing about when the correct doorknob would be installed. September 10 someone called from the store to stay they had ordered the correct doorknob and had it sent to my house. September18 they installed the correct doorknob, the Smart Key. In total, nine weeks passed from order to completion, unacceptable for a responsible business. read more

Call on the phone to ask if they had a Milwaukee battery they told me yes and they don't have them

Management is terrible here. Mavery or whoever is the afternoon manager is disrespectful, ill-mannered, and nasty. The staff there has an insane lack of professionalism. They do not respect you as a person or their prices. I had evidence saying they had an item at a clearance price and would not honor it. I am beyond disappointed in their customer service, it is absolutely garbage. They are rude and treat their customers as if they had no dignity, bordering racism. They refuse to listen to their customers. I think they should learn to treat people as they would like to be treated. read more

See the following pic for reference. We went to buy this faucet and the app said it is $119.43 it even scans that price when I scan it. We went into buy it and it's ringing up $149. We went in and they claim that's the on line price. Christian the assistant manager wasn't very helpful. He insisted it's $149. even tho the app scanner on my phone scanned it at $119. I really needed it as my plumber was waiting for a faucet. Such confusing prices even a cashier agreed with me. They wouldn't budge they said $119. is the only line price. I offered to go that route and buy it on line and then pick it up now. They said no you buy it on line you can't pickup till Tuesday. Horrible, place to shop confusing prices. I even asked for maybe a 10% discount for all this confusion. Give me something but they wouldn't budge. In the end I paid the $30. more price. read more

Lowe's Home Improvement - Hardware Stores Near Me - Glendale, Arizona

Shoutout to Josh in the garden center for kindly helping me load a bunch of heavy pavers into my car! So thankful for his help.

I am a long-time Lowes Customer and Retired Military, I went to this store this morning on Veterans Day and found a Blackburn Grill I could afford, I had a Team member come over to see if I could pay for delivery, he scanned the box and informed me that it was in the wrong spot but I would still get it for that price. A manager named Collen came over and said that they do not honor shelf prices if they are wrong. After he told me I would get it I called my son to come and get me and the grill (I am 70 years old and cannot drive} so my son drove all the way there for nothing. I saved $200.00 and Lowes lost a loyal customer. read more

DO NOT DO DELIVERY...it is exorbitant! $80.00 for a delivery and it goes up. Just have someone pick up the items for you. Quality of goods is fine but the staff have zero skills in listening or conversing with customers. I am not sure you can train people to be cordial or intuitive. A friendly, attentive demeanor will not kill you! It increases sales! Otherwise, it's ok. read more

Love the Lowe's in Avondale: Friendly , good deals and great service All Lowe's are not created equal read more

Just like any another Lowe's location. Staff is friendly and helpful. But I don't like that they don't stock seasonal items as soon as they're out on the shelves. More then a handful of times staff has had to go back and grab them or bring a forklift out to grab the items. At least staff doesn't mind and they're very quick. Their store is clean, bathrooms are clean, and there's plenty of parking with a few restaurants and stores nearby. read more

Went to buy a Christmas tree. Not one person in sight to help. It was freezing outside and my 70 year old husband had to load and tie the tree on by himself. The tree was so dry - I've filled the stand up with water over 7 times read more

Lol even yelp is trying to save this store by using Covid19 as an excuse. Never buy materials from this store. Buying blinds from them is such a hassle. We ordered our blinds a month ago and installation took 3 weeks. And some boxes were incorrect sizes. The installer who called them that some blinds were incorrect still couldnt get the order right. They will give you the run around. All of the team thats working there deserves to be fired! Especially the manager! How the hell do we spend $700 and get a HORRIBLE SERVICE? Take your business to home depot instead. Forget these guys. They really should close the business down for how they treat the customers. Lastly if you do buy from them, check the products! They are damaged most of the time. I GUARANTEE IT! read more

I love this Lowe's! I have been in here dozens of times as of late and the employees are very helpful and friendly. Viviana at the customer service desk went above and beyond for me with a weird return today, with an awesome and very understanding attitude. They are hiring the right people here!!! Store is well stocked, clean and following COVID guidelines. read more

Customer service sucks. Currently standing in line. I was sent all over the store looking for a specific brick for a project. Found it. Then when I went to the register, the person didn't want to look up the item. Home Depot is better in that regard. They have a better plant selection. Now they've found the item and entered it and it's asking for a manager. Hate it here read more

It's just a strange place. Parking lot dark and lots of homeless roaming around. Been like that for a while. All they need to do is fix the lights. Can't figure out why they don't. Don't they care about their customers? Their employees? It's weird. Always seems some confusion at registers when using gift cards. Some registers can plug in sales and others can't. Employees just milling around by registers but not one found in the store to help. At registers they often seem perturbed to actually have a customer. Management there must be awful. In sum: this store needs a lot of work. Maybe they lost a lot of business with their poor political stance. It's nearly a ghost town there at night.... Probably because it feels like you're in a walking dead movie when u get out of your car in the dark parking lot. Women should not go alone at night. read more

They don't take returns no store credit. Are unable to find the receipt on system. Just wanted an exchange on plants that dried up while I was on vacation. Was on this side of town and decided to stop by as it was distantly closer than the Lowe's that I normally go to in Goodyear, just to find that they were unable to help me. Horrible customer services read more

Came here to shop for a customer (Instacart). My God, what a mistake it was accepting that order. From the second I walked in the door, I dealt with incompetency on behalf of nearly every employee I came across. The girl upfront near self-checkout; Clueless. Didn't know where anything was located & I had my time wasted with her. Then I go down another aisle for the next item, can't find what I'm looking for, takes me another 5 to 10 minutes to find an employee who's willing to walk over and assist me. He gives up & gets somebody else who can't find the original item ordered (even though it's on display and their system claims theres one in stock)... Then the customers backup item is not on display BUT has 8 in stock (according to the system) yet it's located way up in the rafters where you have to be a California Condor or some type of mf Hawk just to reach it. He climbed up on the ladder to bring this box down and then starts cutting it open and I'm standing there with the timer running like bro WTF are you doing right now? I don't have time for this. Well, it turns out the actual item is boxed in bulk alongside several others so he has to cut the exterior box to get to it, which wastes time for everybody. So at this point, I have two of the six items on the order which is not good as I'm already over on time. I get outside and see this heavyset man helping to put items in the back of someone's car in the plant section. I just knew the guy would be just as enthusiastic about helping me as he was with them, only for him to come back inside and act like I was inconveniencing him (flailing his hand up in the air toward the wall when I asked him where the plant food was located, not interested in walking over there with me)... Then I get over there (without his help) and of course it's the wrong item. In the end, I canceled the order, leaving empty-handed, wasting both MY time, in addition to the time of the customer I was shopping for (all as a result of the incompetent employees who work at this location in addition to the sorry excuse for a store manager [who clearly doesn't know how to properly train their employees and set them up for success]). Never again. read more

ANGEL truly lives up to his name! I had a great experience here with him yesterday, August 27th. I brought in my dolly that I was having issues with. Angel immediately pinpointed the problem. He was kind, respectful, knowledgeable and gave me a quick tip regarding the wheels on my dolly. Thank you for employing this gentleman and please keep him in mind for upcoming raises/promotions. He is well worth it. Thank you for reading this. Cheers. read more

Do not purchase and install doors through Lowe's. My wife and I had Lowe's come out to our house to do measurements and an estimate, and then the store's installation company came out to do its measurements but they didn't fully record the measurements to complete the order. After numerous phone calls and a trip to the store, we still could not get Lowe's to complete the measurements and order to do the job. James, the job coordinator, kept promising that this would get done, but after 2 months nothing was ever accomplished. Lowe's is not the place to go for doors and door installations. read more

I am so impressed with the staff at Lowe's. I went in on Tuesday night to look at appliances. I tried to buy them at a nearby competitor but they would not work with me or give me any type of discount. I worked with Nick in the appliance department and was able to put together a four piece appliance package. Although, the refrigerator was on back order like most things these days, I was told upfront and didn't expect to see it until August or September. To my surprise on Thursday Lowe's showed up with my electric oven and new refrigerator. Through out the store the evening staff and manager were so helpful. Great products and great customer service. read more

Worst place to come get any of your home needs. Their customer service sucks so fucking bad and not to mention I came back twice because the first time they took an hour to get a newbie to help me cut a cutting board that he apparently didn't end up cutting anyway so the second time around I thought maybe I was being impatient but no these fuckers will not provide good customer service even the second time around the same day. I rather go to Home Depot or pay extra at a different company because Lowe's you fucking suck and your employees do too. And the employees are no where to be found it feels like I'm just walking around an abandoned warehouse. Fuck you guys read more

I went to Lowe's because Home Depot screwed up my kitchen reno and I figured they had to be better. All I wanted was new shutters. First they came and measured, then the shipment came and the frame was broken. Then they sent another shipment and it was measured wrong. Then they reordered it and two shipments came, and neither one was measured correctly. On the fourth attempt we were done and we requested and received a 1,500 refund. When we went to request the refund, little Teena in the shutters and shade department, and the store "manager" said it wasn't their fault. Of course, both Lowes and Home Depot have no control over their subs, so why bother going through them in the first place? Lesson learned. read more

This is my Lowes and it's not a very good one. Really terrible customer service. The best thing about this place is that the clearance items are in abundance. read more

Lowe's Home Improvement - Hose VI - Hardware Stores Near Me - Glendale, Arizona

Marisa in the flooring department is a stellar employee. She went above and beyond. It had to be difficult for her, as an employee attempting excellent customer service... she did not have the appropriate tools needed to expedite my order, yet she DID! Wow! The store had a broken carpet cutting machine AND there was no flat bed delivery truck for getting merchandise from another store. Yet, she figured out a way. She worked with management from another location & spent followed through. This girl deserves a promotion! read more

I've waited for paint help 20 min. Tons of workers passing by but seems only one young girl knows how to mix paint on Sunday. Really???

Wrong hours listed, showed up like an idiot at 5:00a. Would really appreciate honest hours posted on here. I attached a screenshot as proof so I don't look double stupid when/if they update. read more

Lowe's Home Improvement - Hardware Stores Near Me - Glendale, Arizona

I love the employees there but the managers don't care about communication-customer service- installing and delivery. Store director Elena said she would call by end of business day. I called after 6pm and Dawn night manager hung up on me. Called again and she said the winds are bad. I love across the street. She said she was suppose to call me. When? They blame the installers for not following through when the product was at the store the whole time. The delivery coordinator doesn't want to look up invoices or help with the situation. There is no communication after you purchase an appliance for any status. Am I the only one? I shop there more than I do grocery shopping. Maybe they don't care like Walmart doesn't and treat the customers like we are bothering them because they would rather play on their phones. Very disappointed with the customer service lately. Parking with dead trees. Been there for months blocking spaces. That store is running down fast. So sad for our neighborhood. read more

Poor poor customer service. Used to be a really nice store with great service. They don't inspect returned merchandise for missing parts or wrong item in box. Just put it back out on the floor for sale. read more

Very disappointed in the customer service dealt with today. Came in to have a MDF half inch board cut down like we have in the past and were denied after waiting for someone for 30 minutes. Waited behind another customer who claimed he had been standing and waiting for a long time as well. An employee came up to help us and told us they don't cut the type of board we had. Made sure to let us know he was only a loader so had zero knowledge on wood. Even walked around a corner to "ask someone" if he could to which they apparently denied him. Before leaving we stopped another employee and asked when they stopped cutting MDF and he let us know Lowe's never did stop. Walking all the way back we waited for another 15 minutes where I noticed a sheet of paper hanging next to the saw for employees which I've pictured. We were finally approached by Patrick with the blonde tips who was extremely apologetic. He is the only reason I'm leaving two stars because he went above and beyond with helping us. Management, please review this employee and give him the recognition he deserves because he is a valuable asset to your company. read more

Lowe's Home Improvement - Board cutting sheet posted for all - Hardware Stores Near Me - Glendale, Arizona

Bought carpeting from Lowes at this location. They over sold the quantity of square feet. I questioned other charges that were inaccurate. As they left asked if I wanted the left over. I said of course. Took two men to carry the huge roll of over sold carpet. Almost enough to do a small bedroom. They are just not honest...don't buy from them.. read more

In one week (Nov 2) it will be TWO YEARS that Lowe's on Northern & 59th started taking my money for a major kitchen remodel, living room carpeting, 3 patio doors and 2 gates and it has been a constant NIGHTMARE from beginning and I wish I could (but can't) say end because if is still ONGOING. It is nit-picky what is left to be done but it is the principal of the matter that I have chosen to alert anyone and everyone to SPEND YOUR GOOD MONEY ELSEWHERE. In the 2 year period I have put out a little over $40,000 so it is not a small issue how totally disgusted I have become with their POOR and UNPROFESSIONAL attitude. Please go to any store other than this store. Your bank account and blood pressure will thank you. read more

Placed an order that was noted 4 weeks wait with a delivery date scheduled. As we got closer, we got a 12 hour delivery window. The day of delivery, I called customer service to narrow down the time frame. 30 minutes into the window a Rep called to say the merchandise hadn't arrived and may be in Saturday or Monday or possibly not for another 28 days. Well, after confirming the original appointment, we scheduled a contractor who had to be paid. Emailed their alleged Customer Service Dept to be told 3 days later, product didn't arrive from Vendor, so it will be another 4 weeks. No apology, nada. Absolutely atrocious service, nothing proactive about them, not organized, no one knows and no one cares, period. Only make a purchase if you can take it with you that day or have weeks to wait, be ignored, get the runaround, and have your money taken to be treated like crap. read more

Shitty customer service, sounds depressed over the phone and even worse in person. Will never get my business again!

I have been going to this lowes for the past few weeks and I have not had one problem. In fact everyone has been wonderful. Customer service has not given me one problem with any exchanges I have needed to make, there have been some items where they pre warn me that I will not be able to exchange in the future. Which I appreciate. Marissa in the paint dept has been awesome! She's truly knows what she is talking about and listens to what we are looking for. I have asked her opinion and what she recommends and everything she has recommended and advised has been excellent! read more

Every single employee the always goes above and beyond. I have done several home improvements from gardening to Venetian blinds, decking, painting, etc... every.... single... time.... consistently helpful and friendly. This is the perfect example of how to run a business. Thank you everyone! read more