I no longer can recommend Desert Hills. After 5 years of trusting them, they did not return my call…read moreor email to schedule this year's maintenance. I called Anthony James Heating and Cooling to do the service. It turns out Desert Hills cut corners and did not install the unit correctly. Some examples: Quite a bit of attic Insulation was found inside the air handler, but on the opposite side of the coil, not where the return vent enters. The tech here now assumes they got the insulation in there during the installation and didn't clean it out before sealing up the unit. No wonder I've always had a dust problem! None of the PVC connections were properly glued. Instead of installing a proper vent pipe for the condensation drain, they just drilled a hole in an elbow. And, an emergency shut off was installed in case the unit produced more condensation then could drain or if the drain line clogged. Desert Hills came out and SUPPOSEDLY replaced the shut off switch. They did not! They simply disconnected the switch. The disconnected wires were just laying inside the unit.

On time, changed my filter which I provided, courteous, professional, this company will be my…read moreservice company spring and fall. Thank you Desert Hills.

We just had Reliance Heating and Air over to repair a malfunctioning unit…read more I have never been so impressed as I was today at the professionalism, kindness and genuine concern for our challenge. The young man was incredibly courteous, explained everything he was doing and the plusses and minuses of repair vs. replacement. If you are looking for a family owned business that treats their clients like family, these are the folks to work with. After our experience today, I'll never call another A/C company again.

I had 2 experiences with this company. The first, they replaced a capacitor, and the cost was $400…read more The second, they quoted $1200 to replace a fan motor. I felt this was an overpriced offer. Overall, the capacitor work was fine, but expensive. They did arrive quickly to the site, and were responsive.

George was here to finish up a job. He did a great job of explaining how to use the thermostat and…read morewhat I needed to know about it. Kudos to him and thanks! Jane L Mario and Fabio also did a great job on the install

0 Stars , NATHAN WHITE, the manager, was completely unhelpful and condescending when I told him the…read moretemperature in the house was unsafe for my INFANT CHILD. Background information: Called their emergency service number because our 2 YEAR OLD A/C unit hasn't been working, clearly they installed a used unit instead of a new one. To make matters worse, we have an infant in a home that is overheating so we called their emergency number at 9am and were told they would get back to us within 30 minutes. 5 hours later... and after numerous phone calls and text messages requesting an update, we finally heard back that they would be unable to help us until the following day ("assuming ALL their techs don't call in AGAIN," said NATHAN). NATHAN suggested we get a hotel that they "of course" would not pay so our infant wouldn't overheat. He then asked me, "why would we pay for that?" like I was a complete idiot for wondering if they would compensate us for their lack of emergency services and reliable technicians for a product that was under warrantee. I also asked him if he was available to come out and he told me he didn't have the parts he needed in his truck. No wonder he doesn't have reliable techs, as a leader he is not reliable. Clearly this was upsetting, and NATHAN decided to end the call by saying all he could do was send someone else out tomorrow, again "assuming his techs didn't call out again, and that I should be nice to them when they are there." So we called DESERT DIAMOND AIR and they said they would send someone out immediately. Do yourself a favor and use another company for your home heating and cooling needs. You'll save yourself some peace of mind.

I would like to extend my heartfelt thanks for your exceptional service and unwavering support.your…read morecommitment to quaility and customer service has not gone unnoticed.... From the moment l reached out for help your professionalism and expertise made a significant difference in addressing my needs,its reassuring to to know that there are companies dedicated to excellence in the HVAC Industry. Thank you again for your outstanding work.l loke forward to continuing our relationahip in the future. Warm Regards Theresa Johnson Suncity west Az/

We have used AZ Perfect for our home with a new unit a year ago and needed air conditioning for a…read morecasita we had built on our property. Tom, Kyle, and Edwan showed up exactly on schedule and knocked out the dual zone mini-split in record time. This was a more in depth install with a separate ceiling cassette for the kitchen and a wall mount for the great room. We are over the moon pleased with the results and professionalism of the techs. Thank you again for taking care of us. Clint and Jenn.

TLDR: fair prices, does the job right the first time…read more Forrest Anderson is my go to for HVAC and plumbing. They are quick to respond, friendly, clean, informative - actually takes the time to explain issues and offers solutions. There is no competition when I compared their services and prices to other places I used and got quotes from. Even better, they do the job right the first time, and I never felt like they were up selling me- I asked friends that know this type of work and they agreed with me. Don't look any further, choosing Forrest Anderson is the right decision.

TL;DR: I was charged $734.85 for a 10-15 minute AC repair involving a $20 part. When I asked for a…read moredetailed invoice later, and never received one for parts and labor, and to speak with the owner, I was ignored and instead lectured by the service manager, Dan. I believe I was taken advantage of. Thought you all out there should know. Full timeline: My AC stopped cooling, so I called Forrest Anderson, a company I've used for the past four years for regular service and check ups. They said a technician could come out after 5:00 PM, but that after-hours service would be time-and-a-half--$150 instead of the normal $100 service call. I was also told parts might cost slightly more. I agreed, with the understanding that we would discuss pricing once the issue was diagnosed. The technician arrived and called me about 10 minutes later (could see him on the security cameras), saying the issue was a failed dual run capacitor and that he had the part in his truck. Before authorizing the repair, I asked multiple times what the total cost would be for parts AND Labor. The first response was that "the computer isn't working," so he couldn't look it up yet. I asked again, when he called back 5 minutes later,and he said the total would be $734. When I pressed for a breakdown of parts and labor, he said he'd have to get back to me. Based on the price, I assumed this must be an expensive part or a labor-intensive repair. I was out to dinner and couldn't look it up. The technician completed the repair in about 10 more minutes and left shortly after--roughly 20 minutes total on-site. I saw them come and go with the cameras on my house, sharing updates with the technician coming and going. Afterward, when I could look up the part, I discovered the same dual run capacitor costs about $20 on Amazon, and even less from a local parts supplier. At that point, it became clear that I was charged about $500 dollars for a minimal labor job and a very inexpensive part. I trusted them when they claimed their computer was down and couldn't provide pricing details, but somehow it worked well enough to charge me $734. Had I been told the actual part cost upfront, I would have declined the repair and hired someone else at a fair price. I tried repeatedly to speak with the owner to resolve this and left messages for the owner. Instead, I received a call from Dan, the service manager, who spoke to me as though I had done something wrong simply for requesting a detailed invoice. At one point, he said over and over "you agreed to the repair". I told him that I trusted you were quoting me a fair price, and not $700 in labor, with a $20 part. He could not explain that to me, when I reminded him that the call was $150, instead of $100, and that the part was $20. He literally lectured me and kept saying that. I reminded him that I trusted them to quote me fairly. After four years as a customer, this felt deceptive and predatory. This was not a labor issue--it was a 10-minute diagnosis, a 10-minute fix, and a massive markup that relied on my trust and lack of transparency.

Exceptional Service from Ian S. and Desert Diamond! I have…read morebeen using Desert Diamond for years (they even installed my new air conditioner a couple years ago) and they have earned my HVAC and Plumbing business forever. Their latest service only solidified why I will never go anywhere else. Ian S. came out to install a water softener system, Reverse Osmosis system, a pressure regulator and some plumbing rework throughout the laundry room for us, and his work was absolutely impeccable. From start to finish, his customer service far exceeded my expectations. He was extremely friendly, personable and so good with my annoying dogs too!! What I appreciated most was his incredible attention to detail. Ian took his time to make sure every single aspect of the installation was perfect, and he left the workspace absolutely spotless. He also took the time to explain everything thoroughly, ensuring we knew exactly how the new systems worked before he left. If you want honest, meticulous, and top-tier service, ask for Ian at Desert Diamond. They truly are the best in the business! And worth every $!

The whole air-conditioned tun-up inspection went exceptionally great. Arturo is the maintenance…read moretechnician i would want to do any inspection or any maintenance on my system. He is exceptionally excellent in not only performing his work but just as excellent in letting the customer know what he is doing and how the system is performing.

Jason came out same day, diagnosed and did a quick repair as part of my Home Warranty plan. Will…read morecontinue to work with them through the summer on trying to make the AC unit work as long as possible before looking for a replacement.

I read some of the reviews about this company , after calling them to help when our AC went out…read moretoday . First of all I received a phone call back from their office less than an hour after our warranty company notified them of our issue . They told me someone would be here between 10am and 2pm , they arrived about 10:20am and had our AC disaster fixed and running after about 10 minutes . I understand on days like these of 110+degrees can make us grumpy and think that all these companies are just sitting back and taking their time , when in fact many many people have AC issues during the summer , these guys are on the go from the time they get to work . I appreciate the workmanship, detail and knowledge of the two gentlemen who made my day so much cooler . This company is a class act , so if your AC is acting up , call these guys . I guarantee you won't find a better service .

I have deal with this company often on many many times we and I'm having to sue them to fix a…read moreproblem that they caused mostly because they didn't send a supervisor to check out the guy doing the work and after about a month of work, they finally get it fixed . A service tech showed up stayed in his truck on his phone while we're looking at him and said that he came and knocked on the door. Nobody came to the door said he called nobody called. I had no missed calls the other the other number that he had was my recently passed wife, but there was no reason for me to call that number. You had my contact number and he never called it so we had to call the office to get the to tell the guy to bring his butt back here. Mind you we're standing in the kitchen, watching this guy who said he came up and knock the door was full of it cause I have a green camera ring did not go off. There's no video of him showing up to the damn door. He never got out of the truck fortunately he did fix the problem, but this is example of their customer service cause they're not supervised properly .

I'm happy to say that our experience was awesome. It first started with the woman that answered the…read morephone and gathered my information to set up an appointment. I'm sad that I forgot her name, but I want to share my experience with Michal Orlowski our plumbing technician. He was so professional and very patient explaining everything to me for all the questions and show and tell.. he checked out my tankless water heater and descaled it for me, that was minor compared to the big job that he had to do on the valve that had to be replaced on our outside water pipe, 3 inch valve. Turns out it was quite the job. I'm very blessed that my girlfriend Susie turned me onto this company and I'm very blessed that they sent this amazing technician. I WOULD RECOMMENDED