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    Lowe's Home Improvement

    2.5 (25 reviews)
    Open 6:00 am - 10:00 pm

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    1 year ago

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    4 years ago

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    10 years ago

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    8 years ago

    Just bought a grill from this location, we worked with Fred who was incredibly helpful, great customer service!!

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    8 years ago

    Fantastic place that has everything you need under one roof! Great staff and prices! The end all, be all for home improvement stores!

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    6 years ago

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    10 years ago

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    12 years ago

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    9 years ago

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    Ask the Community - Lowe's Home Improvement

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    Bemisters Pool & Patio - Olhausen 14' Chicago Shuffleboard.

    Bemisters Pool & Patio

    2.9(9 reviews)
    7.3 mi

    Update: Business owners contacted us, apologized and mailed us a check for our full refund…read more(received). They also provided us with a $100 gift card to compensate for our experience. We are supporters of local businesses. Our experience with Bemisters, however, has been among the worst experiences we have ever had with a business. We ordered adirondack chairs earlier in the year. Because of the color we wanted they were special ordered for which we would have to pay shipping. We agreed. Roughly 2 months after we ordered them they were delivered... to the store (not our home as we'd been told). We went to pick them up and discovered they were not the color we ordered. Store employee confirmed they were the wrong color - manufacturer error. They suggested we take these while they processed a replacement order. We did. Over the next 2+ months we followed up with Bemisters several times on the replacements. No one could give us status on the replacements. When follow up calls to us were promised they were never received. We finally got tired of waiting for the replacements, we called and said they should cancel the replacement order and we were returning the incorrectly colored ones for a refund. Store employee agreed. At first they said they would pick up the chairs at our home. They never did. We ultimately dropped the chairs off at the store (pictures attached). Store employee acknowledged the condition of the chairs (like new). We were told because of the time that had passed since the original order they would have to issue a refund by check (instead of back to our credit card). After two weeks without receiving a check we followed up by phone with the store. Now we were being told that the chairs needed to be shipped to their other store to determine their condition and decide whether a refund would be issued. Absolute nonsense. When we commented on the horrible customer service we were receiving, we received a sarcastic "that's what we strive for" from the store employee. One way or another, we will get our refund. And we will never do business with this business again.

    My husband and I woke up today with the decision that we are going to buy a new Weber grill and be…read moreprepared for next summer early! He had already gone to Ace hardware where although they were extremely nice, they unfortunately don't take away your old grill (buzz kill). He had been to Lowe's and Home Depot and the experience was pleasant but again they couldn't accommodate the delivery set up and removal of the old grill. I suggested we search in the Rye and Hampton area for another place that carries Weber grills, and he was not too keen on it saying we will not find one we will just have to order it at Home Depot and figure out how to magically make the other one go away! For the heck of it I called the pool and barbecue grill store in Hampton called Bemister's. The gentleman that answered the phone was extremely knowledgeable and said not only did they have the best prices on Weber grills but that the quality was different than the ones that they sell in the box stores which really surprised us. He went on to say that they have their own service that drops them off and sets them up but also will take away our old grill at a very reasonable price. We went down there to find an extremely gracious and knowledgeable salesperson who happens to be fourth generation in the company. By the time we left, not only were we thrilled that we made that call, but we are getting it delivered tomorrow which is a Sunday!!! I guess that's what the old fashion "mom-and-pop" businesses do! What a change in experiences from other places and refreshing to see the classic old fashion "we care about the client" attitude still exists. They are very dog friendly, hands-on, and accommodating. 6 stars!

    Photos
    Bemisters Pool & Patio - Kingsley Bate Sag Harbor Synthetic Wicker.

    Kingsley Bate Sag Harbor Synthetic Wicker.

    Bemisters Pool & Patio - Olhausen Monarch Pool Table.

    Olhausen Monarch Pool Table.

    Bemisters Pool & Patio - Brunswick Park Falls Pool Table.

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    Brunswick Park Falls Pool Table.

    Universal Factory Direct

    Universal Factory Direct

    2.6(31 reviews)
    1.9 mi
    $$

    I would say my experience with them has been mediocre at best…read more Initial meeting went great, liked Joe and he made purchasing easy. It's after the sale where everything falls apart. Poor communication, delays in shipping and I had to chase and nag to get answers, several issues with cabinets and basically got no assitance in rectifying them. I had to pay my contractor an extra $500 to fix the pull out shelves in my 2 large pantries because they were supposed to have under-mounted slides and came with side slides that worked poorly, bearings falling out and just junk. Asked Joe about this and got no reply. Overall the cabinets are good, solid and decently made but there were definite corners cut in manufacturing, screws missing, slides that didn't work properly that we had to fix ourselves. Cabinets labeled wrong and overall just disappointing. So if you want a good "salesman" Joe is your guy but if you want a good customer service person look elsewhere because you will get less than stellar service if there is even the slightest issue and when you chase for answers be prepared to be treated like you did something wrong.

    If you're considering purchasing a hot tub, I would advise against visiting Factory Direct in…read morePortsmouth, New Hampshire. My husband and I purchased a hot tub from them over three years ago due to unavailability at our local hot tub store resulting from COVID-19. However, our experience with Factory Direct has been disappointing. The hot tub's heating unit failed within the first year, and we've encountered various leaks, broken headrest pillows, and exterior cracks. Despite numerous attempts to resolve the issues, Factory Direct has been uncooperative. Given the nearly $10,000 we spent, it's frustrating to be unable to use the hot tub. In contrast, I've had a positive experience with Nordic hot tubs, having owned one for 17 and a half years without any issues.

    Photos
    Universal Factory Direct
    Universal Factory Direct
    Universal Factory Direct

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    Lowe's Home Improvement - hardware - Updated June 2026

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