Brick and mortar. Shop local. Support small business. Sounds reasonable to me so instead of…read moreordering what I needed on-line, I waited untill after the Holliday and cycled over to Kelly's, the only hardware store that we have left in this town. I walked in and saw that both people stationed at the front of the store to greet and assist customers were both on their phones. I went to look for my item and couldn't find it. I went back to seek help but they were both on their phones. I went back and seared through other isles and departments. Nothing. I went back to the front of the store to ask for help. They were still both in their phones. So I left. Jeff Bezose is goig to have it in my hands tomorrow. I would already have it but i foolishly chose to shop local.

At Kelly's you are consistently met by a group of men gabbing and slow to help. Most have generally…read morebad attitudes and are even sometimes rude. And if you ever have to return an item you are met with resistance and distain. This attitude has been consistent for years and though people come and go this treatment remains. Poor customer service must come from the top down.

Like the other reviewers mentioned, these guys (and the nice lady at the register) have it…read moreall--materials, professionalism, experience, knowledge, patience (dealing with the public and taking the time to help customers!), and quality! I've had copies of keys there that work EVERY TIME, unlike the big box stores. I recently went for an electrical junction box--took 15 seconds to find it, and they helped me sort out other parts I needed. Heck, they even took the time to help me with a table lamp rewiring project! If I went to one of the box stores, I'd still be there looking for parts. Like another reviewer said this is my go-to store for all home repairs. Thank you Hampton Center Hardware--please stay open forever! -Greg

When I'm in the area on my way to Maine , I always try to pop in for their great selection and…read moreprices. Easy to get to and close to I95. You will find what you need and chat with great people that know what they are talking about. Wish they would open another store in Boston

Love this place. A real local hardware store rather than those big box stores. If you want advice,…read morethese are the folks to ask

Best hardware store on the planet. Be prepared to spend extra time just wandering the isles.read more

I mainly buy pellets for winter I like them because their…read moreprices are reasonable, and they don't mind if you need to break up a pellet. other yards complain and are impatient - kind of like they are put out to do business with home owners

You tell me if I'm just waisting my time . I went to the store to rent a trailer . That was one…read morenight . The second night I came in . The store clerks couldn't figure out how to actually rent the trailer . Apparently the store manager did not do somthing to be able to rent the trailer . He had to call a corporate office . I was patient said I would be back the next night after work . On my way there for the third night I called them . Asked if everything was all set . They told me to come down . Got there passed the clerk said I have to use rest room . I came back the clerk was in the middle of renting the trailer not ME . Tractor supply at least Seabrook NH , has a lot of employment issues . All the way from the store clerks to the new manager . Which I have seen more than the fingers on my hand . Do your self a favor unless you don need any help in the store STAY AWAY . It will only leave you angry and frustrated

The communication between the associates at this store is tragic. They had me wait half hour in the…read moreaisle for an associate to come help me who didn't work that day. In the least check on the customer if someone has showed up, it's such a waste of time

Horrible customer service. On 6/14/2026 at 1:30 pm the person who was working in the plumbing dept…read moredirected me to the wrong aisle. OK, things happen NBD. Upon asking same person if he could track down where the item was located because it wasn't where I was sent, he stated "Whatever" and dismissed me by angrily waving his hand and stomping off. Also, while I'm at it. Why have 2 staff standing at the self checkouts doing absolutely nothing? How about having them run a register? It's like this every time I go there. 2 staff just standing around gossiping. Go ahead and waste the money on those paychecks Lowes, my money won't go towards it any more :-)

I've been coming here for the past 13yrs or so and have always appreciated a staff that actually…read moreunderstands their products and can offer sound advice, based on listening to what you really need. The prices are very reasonable and honestly, I wouldn't have a problem paying more, just based on the fact that each time, I can get hold of a staff member that is friendly. Knowledgeable and willing to listen and help. Lastly, it's amazing how quickly some of these other reviewers left such negative feedback. It really doesn't make sense to me and honestly, I don't believe their comments. I've never experienced, nor even witnessed any issues as such that would warrant a single start rating. Anyway, I'm glad that Arjays is local in Exeter and has always provided myself and several close friends with Knowledge and friendly support. Thanks Arjays management & staff! Abe

I agree with the others. The staff here is the best: friendly, helpful, kind…read more They have helped me maintain the house in the last two years since my husband died. Taught me how to use tools I'd never touched before. All with good humor and patience. Top Grades in all departments ! Love them. Sheila G

The staff are always friendly and helpful, selection is great for fruits, veggies, plants, soil, as…read morewell as your classic quick stop for hardware. Value is great, love having it in Newmarket.

5 stars - A cat works there! The people are very nice and…read morehelpful too. Good selection of stuff.

Wood pellets Have used them the last 2 years for pellets…read more This year is a complete waste of time and money. Company is terrible about communication. I had to call them to ask when they are coming and apparently it's in an hour. No customer service, man on the phone had no idea about the order. Stay away from them.

I've built an office shed over the pandemic and have got most of my supplies from these guys. They…read moreare friendly and help me with my DIY questions, making recommendations. My most recent purchase was about $2000 worth of hardie plank siding. I price it here and at another lumber yard up in Portsmouth. These guys were about $200 cheaper and had free delivery.

The staff is always friendly and knowledgable about their products. They can match any paint color…read morewhich is such a bonus. The wallpaper selection is wonderful as is the window treatment guidance. Hunter Douglas is always my go to for that.

Excellent service! Went today for special help with deck stain selection and was not disappointed…read more The man who helped was clearly an expert and went through the trouble to mix and custom mix together and apply a few stains to a stick for me to compare. Was pleased they had the Sikkens brand I wanted as well as all of the Ben Moore I could imagine and more. Shopping local jot only feels good, but IS good!