I came to pick up some nut and bolts for a leaking pipe that my crew had to fix on a nearby project site. I did manage to find it and the employees for the most part were nice and helpful. For the MOST part. I went to check out my items with my company card and when there were two black women that were on standby that assisted me. They were short and chatty and one of them was light skin (didn't get the names). One of them made a rude remark about my deep voice and thought it was funny. The other one wanted to play games when I asked them if I could use the job name to bypass the pin on the card. They did solve the problem but insulting me and playing with me in that environment was completely unnecessary and unprofessional. I will not be coming here again. read more

I needed to purchase not just one but two major appliances, dishwasher and clothes dryer. After doing a comparison pricing, Lowe's had what I wanted at reasonable prices. Thank to Brian Smith, sales representative, for providing me the opportunity to make the best decision with the information on the products I was seeking. Great experience at Lowe's in Hamp read more

Spent extra $350 to get an oven with the air fry feature. After spending additional money to get air fry cookware, we found out you must have Wi-Fi inorder to use air fry feature. WI-Fi, we do not have as we live in the country. Guess Lowe's forgot to mention this detail. Tried calling the store at 8pm, phone rang for 6 mins before I gave up. Slow Lowe's is a ZER0. read more

Thanks to Chauzee for helping me to find some locks that I was unable to locate. Such a sweet gentleman. Lowes definitely has an awesome person on the staff. read more

Lowe's Home Improvement - Hardware Stores Near Me - Hampton, Virginia

As someone who loves tackling DIY projects, I'm always on the hunt for a reliable home improvement store that has everything I need. Fortunately, I stumbled upon Lowe's and haven't looked back since. I can confidently say that Lowe's is one of the best home improvement stores out there, and I always have a pleasant experience whenever I visit their stores. On my recent visit to Lowe's, I was on a mission to find some black spray paint for a DIY project I was working on at home. As soon as I walked in, I was blown away by the variety of options available, all at great prices. The store was extremely clean and well-organized, making it easy for me to navigate through the aisles and find what I needed. One of the things I love about Lowe's is that it truly is a one-stop-shop for all your needs. Whether you're a seasoned DIY person or a first-time homeowner, you can find everything you need at Lowe's. From tools and hardware to appliances and home decor, they have it all. I appreciate that they always have everything in stock, so I never have to worry about going to multiple stores to find what I need. But what really sets Lowe's apart from other home improvement stores is their staff. No matter what department I'm in, I always feel welcomed and assisted. The staff is knowledgeable about the products they sell and are always eager to help answer any questions I have. They go above and beyond to make sure that customers are satisfied with their purchases and that they have a positive experience. In addition to their fantastic selection of products and helpful staff, Lowe's also has a great website and app that make shopping even more convenient. I can easily browse their inventory, check prices, and even order products online for pickup or delivery. Overall, I highly recommend Lowe's to anyone looking for a reliable and convenient home improvement store. The store is well-stocked with a wide range of products, and their staff is always willing to help. And if you're a plant lover like me, you'll be delighted to know that Lowe's has an extensive plant section that is sure to satisfy all your green thumb needs. If you're in the Hampton, VA area, you can visit their location at 2002 Power Plant Parkway or give them a call at (757) 896-4930. Trust me, you won't be disappointed! read more

Lowe's Home Improvement - Hardware Stores Near Me - Hampton, Virginia

Don't order anything from them if you need it soon. They do not honor same day delivery even though we paid extra. We ordered an 600.00 item to be delivered the same day this was Saturday. We do not have it yet and it's Monday night. The Uber driver that picked it up is a thief. We got the run around from the stores customer service dept so we called corporate office. They are investigating. read more

So we ordered a mulch delivery from them. They confirmed the order 3 times, and gave us a delivery window the night before. We waited throughout the delivery order....that passed. The time got pushed back to 8pm so we still waited...At 8pm it said it was delayed. I tried reaching the store and they wont answer their phone. They SHOULD have known before after the order was due IF they didn't have mulch and should have given me the respect of a phone call or notification so I didn't waste my whole day waiting for them and them spend the rest of the week trying to hunt them down since no one answers the phone. Does no one care at this store or what? They removed the home office contact from the website so I assume they must perform so badly that top management doesn't even want to know about it any more. What a shame. They have my money but I have no mulch and no idea when or if I will receive it. read more

ABSOLUTELY do NOT get Lowes to do any roofing projects. I've had a roof for 3 years and 3 months. It is leaking majorly and has been for an unknown amount of time. Lowes refuses to fix the roof. Had an actual professional come out. They told me it was directly related to poor installation. I also talked to a contracted roofing company with Lowes in Northern Va. He confirmed the third party Lowes used in Hampton Roads was a poor company and was dropped by Lowes. He also informed me he has had to go back and fix several homes in Hampton Roads area because of the third party company Lowes used. They refused to make the issue correct. I now have to pay for a brand new roof despite my roof only being 3 years and 3 months old. PATHETIC CORPORATION. read more

Called Customer service been on hold for over 30 minutes - hate doing business with this store.

Although we love the little cottage shed itself- delivery coordination provided by Lowes was a total disaster. Lowe' eagerly took our 5k and then after a few weeks delay, we called Lowes asking for an estimated delivery date. They gave a phone number and told us, they had "no idea" and that we should call the number they provided. After several left messages over the course of a week, we received a text apologizing for the delay but with no known ETA. Finally received a shipping date (delivery by EOD notation) and we hired and arranged to have guys at our home as required to help offload the delivery. at noon on the date of the anticipated delivery we got a call from FedEx that they were calling to schedule delivery the NEXT day. What a clusterf**k. Please provide customers with better instructions of how/when deliveries are made. read more

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Service by Sales Associate Brian Smith was really good. He was very helpful with my selections for a dishwasher and stove. Brian seemed to be very knowledgeable of the products in the department giving me insight to evaluate what I decided to purchase. I cannot rate the performance of the dishwasher at this time because I have not received the installation service but I was told that it may take a while due to the installers being backed up in scheduling service however, the stove is what I needed the most and that arrived on time and the delivery guys were efficient and personable. read more

This Lowe's is great with selection, but the rating is for the employees. They are rude, inattentive and don't give a shit about anything but screaming and hollering at their customers and talking to their friends and coworkers. Just fuckin rude read more

Usually, I'm terrified to set foot in a Lowe's on my own. I don't know if it's because of its reputation of being a man cave, or the endless rows of "things" I don't know if I actually need (or mostly, what they even are!?) But - no more!! My visit at customer service the other day with two female employees had me in fits of laughter and made me feel like I could conquer this beast alone. "Girl, you gotta download the app. It will empower you up in here!" She was right. The app makes it super easy; before I even set foot and get lost in Lowe's - I'm shown where I can find my item and what aisle it's in. YES! That's a win. I bought some plants and piping, along with a few other things - and I have to admit, I actually enjoyed my experience for once (who am I, what's wrong with me!? What have I become!?) The store is really well laid out (now that I know where I'm going,) employees are very helpful and if they don't know the answer they're quite good at getting someone else to help, there's a good selection of items, and I appreciate the military discount and my Lowe's member discount. So - yeah, too right I'll be back... maybe wearing a lumberjack wool shirt, paint-stained jeans and steel toe boots to look the part, cos I'm not afraid no more! read more

2 lanes open at Lowes on a Saturday. Tons of employees walking around. When I get up to self-checkout, it won't even recognize my My Lowes card from their own mobile app. #SoupSandwich #HelloHomeDepot read more

Lowe's Home Improvement - A way-too-long line on a Saturday at (s)Lowes - Hardware Stores Near Me - Hampton, Virginia

like all companies...tore up credit card because they wanted to send bills electronically instead of in the mail...now will stop completely...seems they want YOU to pay for the item and ring it up yourself...talk about lazy...no cost on their part...but will still charge you full price. read more

If I could give you zero stars, I would. I've called for two days about an item that was missing from my order only to be transferred repeatedly, I have the call, finally answered and then hung up on. When I called today, no one bothered to even do that. It just rang and rang. Your service terrible. The number of items that we can get military discounts on have been decreased now. Your service is horrible. I've spent thousands here but I hope that you enjoy it. No more. read more

Be aware!!! Change in military discount policy for female customers verse male customers. Gone through the process of linking my card number and my number so I don't have to present ID. Today though I have to present military ID even though the Lowe's policy no longer requires you to. Mind you I've watched numerous males get their discount without ID. So why do I have to show mine?? Because I'm a female and can't be military?? To say I'm unhappy is an understatement. read more

The customer service area here is very very helpful in letting you wait half an hour I see 5 employees all "looks busy "with their computer/cash registers Glad someone is helping a customer get a Lowe's credit card There should be one area for the Credit Card Application And another area for just Returns It's been 45 mins for me Like I have all the time in a day to be in Lowe's read more

Just want to give Rebecca at the customer service desk a huge shoutout. She was extremely helpful in handling multiple online orders. She also had a very bright and cheery attitude while going about her tasks. read more

I ordered a shower pan that said it should take 5-10 days to come in. I haven't heard anything so I called in on the 10th day and a lady named Tiffany answered the phone and asked me to hold for a second I said okay and proceeded to wait 15 minutes on hold and then they just hung up on me. I called back and the phone was just ringing for 10 minutes. Seems like they could not care less about customers. read more

My wife and I spent approximately $5,000 on a brand new hard wood floor. We worked with this Lowe's location by to arrange the installation. The installers came and left multiple bubbles underneath and broke the handle on our oven during set-up and moving the kitchen appliance. We contacted Lowe's and the second time they came and redid it and it looks even worse. I contacted the corporate office, the local store and been given the run around on this for the past 3 months. Lowe's even sent out a third party to take photos and nothing was done with them. You would think the store would stand behind the service they provided. Sadly this store could care less about pleasing customers. Avoid at all costs! Sent from my iPhone read more

Not really much to write, everyone's friendly and helpful, and Mike helped out my husband and me when we were replacing our flooring for our living room. read more

Be careful with rebates. I purchased a Maytag washer and dryer from Lowe's with a rebate attached. At the time that I received the $50 rebate check, I was going through an illness, and I misfiled the check. Later, after the stale date on the check had passed, I found the check and called Lowe's / Maytag to ask that it be reissued. They refused, citing that the rebate period had passed. The one-star review is not because Lowe's / Maytag didn't issue the original rebate check, the one star is for: 1. How long it took to even talk to a live person when trying to resolve the matter with the check. 2. How poorly they treated a long time customer, and 3. The rigidity of the rebate rules. Bottom line: be careful with rebates from Lowe's / Maytag. I hope this is helpful to potential customers of Lowe's / Maytag. Good luck. read more

Lowes Improvement needs to improve their customer service and communication in the process order across departments. I just hopefully reached the end of a long and Dreadful journey with Lowes only to hear I'd get a Damaged stove with a 290 discount and hopefully another 105 dollars after they investigate who took the 105 dollars additional I paid but could not be refunded. This is after waiting almost FIVE months for a stove they told me would be to me in 5-7 business days. That apparently wasn't in stock and they had no information on when it would be in stock. I went through the holidays with no stove while they held my money with no update months later on when I would get my stove. I basically had to do the work for them. No one took the accountability to handle the mess up, they never followed up or even answered the phone. I had to take days off from work, not feed my kids till feed my kids an adequate on time dinner due the amount of hours I'm had to come up to the store and I sat amongst a line of people with similar issues with the Hampton appliance department. Finally I was left in tears for all my work, money time and energy wasted to get a busted up stove that I had to purchase a warranty to get fixed and a 23 percent discount. When I expressed my concerns to the supervisor he very sarcastically said how much do you think you're supposed to get off at that point I wanted to cancel the entire order. WHY SHOULD I BE TREATED THIS. WAY! I'm not the one who put an order in for a stove that wasn't in stove with broken promises to wait to only get a damaged stove! I WILL NEVER BUY AN APPLIANCE FROM LOWES. I WILL ALWAYS LET PEOPLE KNOW THE HORRIBLE EXPERIENCE OF BUYING APPLIANCES AT LOWES. I'm so disappointed. I'm just in tears. ChECK THE REVIEWS DO NOT BUY APPLIANCES AT LOWES!!! read more

Rating-I wish there were negative numbers as Lowes does not even rate with one star. Again the drama and excuses continue with Lowes. Lowes was supposed to pick up my incorrectly measured front door on Saturday that I have been waiting on getting installed since October 2020. Once again, I had to go in person down to the store since no one seems to answer phones. I asked directly to speak with a manager and Jay came to help me. Upon looking up my information in the computer, come to find out, Lowes personnel (the last manager I dealt with-Vince) had not even entered my door pick-up information into the system to arrage for pick-up. My door pick-up was not even on the docket. Jay says he arraged pick-up for Monday, thus again, dealying any hopes on getting a timely refund for this disaster. Jay, the manager, even went so far to say that my husband had made a rude phone call on Saturday when, of course, things fell thru. At this point I had to interject my feelings with pretty much everyone at this Lowes with the multiple trips to the store, phone calls, excuses, lies I have been told, and the extremely poor to nonexistant customer service. I told him that customer service begins at the store and if anyone was rude, it has been the personnel at this store and they needed to speak with all employees at this Lowes because Customer Service at this store does not exist to include management. At this point, I went home and made arrangements to hire a truck myself to assure this door gets back to Lowes just so I can get my money back . I cannot trust a thing anyone at this store tells me and bottom line, BUYERS BEWARE, do not shop this home improvement store. I will never patronize use of this store in the future. Lowes has lost my business forever. read more

This store is completely unable to perform the normal functions of a home improvement store. We have been trying to get a stove delivered for over a month. Their phones don't work. They don't know where their inventory is. They have scheduled deliveries that didn't happen. Their manager got involved and it still isn't solved. Worst part is they won't even fix the phones, which have been broken for over a month. (If you want to talk to anyone, call Cabinets and ask them to get an associate from the area you need.) They've threatened to cancel the order and they really don't seem to care that people depend on them to do what they say they will do. read more

This place is horrible. Please do not even think about having your washer and dryer delivered from here. Mine was 3 days late and they made us wait all day each day before telling us it wasnt coming. We went in person and they just didn't care. It was a horrible ordeal. At least the manager was apologetic at the end. But a horrible time. read more

I ordered a washer that was supposed to be delivered between 8:AM and 8:00PM. . I called and after waiting over 20 minutes for them to answer the phone I was asked me to hold for a second I said okay and proceeded to wait 15 minutes on hold and then they just hung up on me. I called back and the phone was just ringing for over 30 minutes. Seems like they could not care less about customers. read more

I don't usually come into Lowe's, but needed something for my wedding. My fiancé and I are building a DIY photo booth, so we needed PVC pipes. The customer service at this Lowe's is lacking. The staff on the floor are not very helpful. I asked a staff member if she could cut two of our PVC pipes to match our photo booth (we needed one pipe cut into 4 sections), so we could fit it in our car. The employee stated "I can only cut it in half. That's it." My fiancé and I ended up just sticking the pipes out of our car window in order to make it fit. They do offer military discount, so make sure to ask about this at the cash register. My fiancé and I will not be back to this location. We were very disappointed in the service. read more

The online service is ridiculously poor. I placed an order over a week ago, called when the status remained in "received", to see if the unit was actually out of stock. No one answered the phone & the customer service number provided in the order confirmation email was simply a recording that referred you to call the store, then disconnected. There's no one to actually service you! In this time of quarantine, online service is essential. You need to stay up to date on your inventory, as well as improve your customer service, or you will fall behind, Lowe's! read more

I have to say I am less than impressed with this Lowes Home Improvement store on my 2 recent visits. Both times I have asked for assistance in finding a few pieces for my personal PVC pipe project without any actual assistance provided. The first experience was me asking if the associate could help cut the 10 foot pipes into a certain length (only 2 different cuts) and she said they only cut in half and "cannot do any other cuts", which made no sense to me. Not really great on the customer service scale there. The 2nd time I was just pointed in a direction when asking for help to find a specific pipe extension piece. I could not find it previously in that direction, that is why I asked for specifics. Very disappointed overall with this locations customer service. I will try my business elsewhere next time. read more

Lord. Went here three times for wood screws. First time, I explain that I need wood screws in order to assemble IKEA bed. Here are instructions, an actual screw, etc. After much dithering, guy disappears to check computer. Huzzah!, I think. Progress! Then he suggests I try this website that sells replacement IKEA hardware. Right, I say, not wanting to go into detail about how I've already checked it, they don't have the part, and I don't want to order it, hence me being at the hardware store to buy it. "Righto", I repeat. "What is the website, again?" "Um, something something IKEA parts", the guy says. Ok. Second time, I find the closest substitute in the metric section. Spend a ridiculous amount of time. At the last minute, an older employee admonishes me that no no no, the ikea parts aren't metric (they are), so you need these wood screws. Here ya go. Get home. Way too small. So I returned and bought the screws I had found in the metric section. UGH read more

I would give 0 stars if I could. I ordered a washer and dryer and had a total of 4 full days of lies and my time waisted. I was told I was receiving my items on a Sunday but then the morning of received a call stating that my washer was damaged and I would instead receive it the next day which is fine but that was not true. I was told I was scheduled to get my items every day for the next 3 days which was a lie and they never actually rescheduled it even after talking to assistant manager. If like having to take off work and have your time and money waisted for 4 days straight this is the place for you. read more

I attempted to order a patio table online. After filling out all of the info I decided to confirm that I had actually ordered the item by going back and checking. (The web site is almost the worst I have dealt with). The item did not show up so I attempted to call the store to see if they had gotten the order. I called 3 different dept numbers but no one answered. I still don't know if I actually ordered the item. I usually shop at Home Depot because of the poor service at Lowe's but this time Home Depot didn't have the item I wanted. I will probably special order the item from Home Depot due to the extremely poor service from Lowe's. read more

Reggie, Customer Service Associate was extremely helpful in assisting with my purchase of a grill. I left Home Depot to come here because their customer service sucked read more

Whelp, I have to tell it like it is. Rather good or bad I have to be honest with my experience at businesses around the globe because lets face it, that's why we are YELPERS! I visit this location of Lowe's Home Improvement all the time and I love shopping here. They always have a variety of of products, bright store and reasonable prices. There are things I do not suggest you do or not do when shopping at Lowe's. 1. DON'T take advantage of their hired contractors. The contractors I have discovered do not abide by Lowe's guarantee. In other words, Lowe's put a warranty on the product but not by the repairs or installation that the contractors do. Lowe's does not want to pay the contractors to repair under warranty. So I suggest hiring your own contractor with a warranty of his work rather than using Lowe's hired contractors. So don't sign any contracts with Lowe's for a contractor. 2. Choose carefully when you shop at Lowe's. Don't go on weekends during the beginning of changing seasons. As a matter of fact, I go to shop for winter items at the end of winter and summer items at the end of summer when they are generally on sale. Customer service is bad on the weekends and I can't say much during the week. They are just too busy and don't have enough employees to help you. Which brings me to this post. Yesterdays visit I was shopping for carpet padding. When I ask for help from an employee in the carpet department he told me that he was too busy and could not even help me. This resulted in me getting the wrong item, causing my hired contractor to get into a heated argument with the check-out clerk and the job I was intending to do not getting done. It was horrible. We asked to speak with a manager but that was like waiting on paint to dry, we never talked to him/her because they never showed up. Cancelling the project I walked out of the store and decided to try his project another day. Buying supplies from Lowe's is a good idea for they have a large selection, just make sure you know what you want, do your research prior to arriving at the store because getting help who specializing in that particular are can be a challenge. HIRE YOUR OWN CONTRACTOR, DO NOT USE LOWE'S! Trust me you will get a better deal by doing this and you may even want to let the contractor get the products for you cause they get a contractors deal. Lastly. watch YouTube and do it yourself. A $2569.00 project via a contractor was considerably reduced to about $300.00 when I did it myself. Whelp, that's it! I hope you guys enjoyed reading this review. read more

Store is clean but it took me 30 mins and 4 different people to get a question about Grout for a natural stone floor answered then the associated was rude and didn't seem interested in helping me. Taking my business to Home Depot from now on read more

I'm writing this to say I called the store several times no person ever answers the phone very poor customer service

Perhaps the worst experience ever. It took three weeks to get a delivery. Not a single manager is ever at work nor am I'm able to get the assistance I need. I would get a call 5 minutes before a delivery. When I'm not around to get the pick up. Prior to getting this call they claimed that it would come in Monday but called on Thursday to drop my refrigerator off. Completely disappointed with the issues I've been having and will not be getting anymore deliverers from there read more

I am forever fixing the Buldings and this is the main store supplier I use. But when it comes to ask questions on the phone their employees are the most lazy and route by hanging that telephone on you. read more