Came in Friday evening to buy some electrical conduit, wire, and fittings to run power from my electrical panel to a new bbq island. Some items were out of stock , so I was trying to figure an alternative solution. I pressed the help button and was greeted within 5 minutes. In the meantime I was looking for parts and material that was in stock. This is my first time running any type of electrical, but I have somewhat of an idea of what I needed but had several questions. Well 30 minutes later and ringing the help button again I gave up!! Terrible customer service! I was in the area and it was close by! I always prefer the Palmdale store on rancho vista!! I should have learned my lesson from my past experiences here! read more

BEWARE!!!!! Lowe's has free carpet pad if you buy carpet with them! ITS A BIG MISTAKE, DON'T DO IT!!!! Trust someone who's already made the BIG MISTAKE.......ME!!!!!! I purchased my carpet from Lowe's and less than 12 hours YES 12 hours and my carpet was already falling apart from the POOR installation by expert install who lowes paid to install my carpet. After going back and fourth for 4 months i finally told Quinn at Lowe's to come get his crap carpet and give me my $5,000 back. I ended up having Blvd carpeting in Lancaster ( AMAZING WORK) and I couldn't be any happier with the installation on my carpet.......what I'm trying to say is lowes doesn't have real professional installers they use a cheap company with a SHITTY OWNER by the name of Sam, I have NEVER dealt with such an unprofessional business owner in my life however after talking to him it explained the CRAP job his installers did at my house!!!!!! I only wish I could put pics up for you to see the CRAP job by Lowe's/expert install. read more

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Unable to get help x 20 mins AFTER ASKING FOR A MANAGER !!! Will now choose a different store read more

Very disappointed with customer service here. Bought a bathroom vanity that was cracked. Had to return it twice. The return policy was very difficult and they did nothing to try and compensate for all the hassle we went through. Not even an apology. Next time I'm going to Home Depot. read more

If I could give them zero stars I would! I ordered a custom door from them. They messed up my order but compensated me with purchasing a door knob of my choice. Fine, we're even there. I call to check when my door will be delivered to the store- they give me a date. I plan my work schedule accordingly for that week. I call again to get an update ( should be the other way around but okay) the door won't be in for another week. One week later i get a call to set an installation date. The only available appointment was two weeks away. Not happy about it but what am I going to do right? Again, set my work schedule according to installation date and time. One day away from my installation date, the installation tech calls and says he needs to push my appointment from Friday to Tuesday/Wednesday! I can't talk to a manager about compensation until after installation. You're better off spending your money elsewhere. Especially if you have to spend more for a custom made door. I will never shop at Lowe's again and will always refer people elsewhere. read more

Do NOT buy ANYTHING from this store without checking it first. I bought a bottle of C.L.R and I went out to get it out of the car. It had leaked all inside of the bag. I took the cap off the top and the seal was completely opened and missing most of it. I called the store manager and they said we don't sell used items. I have a gut feeling that one of their employees used some and put it back on the shelf! read more

I had a problem with our paint color that dried a horrible baby blue. They not only helped me with it but got my family and I the right one. Thank you guys! Awesome service! :) read more

Lowe's Home Improvement - Great place and good service! - Hardware Stores Near Me - Lancaster, California

It just want to yelp 5 stars to Joni the sales specialist of the cabinets at Lowe's. She knows she stuff and she is so sweet and helpful. I see she is a bright light. She's also funny and kind. God is her bright light. You rock Joni.!!!!!!!! read more

Terrible customer service... I called to reach someone in the bathroom department and this is the 5th time they have put me on hold then ended the call while I was waiting. read more

Very poor customer service assistant manager Lorena is a very rude and un compassionate women. She offered no way of help to fix my problem. Team member April was another miserable experience. Her attitude was passive unhelpful and heartless. Called corporate again was met with a soulless women on the line who offered no help. I don't know what the hell is going on with businesses no a days that thinks this kind of poor customer service is ok. In the days where I can get my things on amazon I would have went above and beyond to keep me in your store. I will never go into another Lowe's again because of those piss poor team members. read more

Don't trust lowes employees when they tell you over the phone they have an item and he even tells you how many they have and you go to the store to buy and the guy says we don't have that . You need to special order. What a lier. Think I will stick with home Depot from now on. Never had that problem with them. Lowes employees need better training on being truthful read more

The staff at this location is very impersonal. I bought a dishwasher & wanted it installed. They came out, said they couldn't install. So I refused the dishwasher. It should have been refunded. The next month I got a bill. After arguing with several people, I finally got my money back. I still shop there, but only if I can't find what I need first at Home Depot. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lancaster, California

On the 4th of September my husband and i came into this store and purchased a set of washer and gas dryer. We were told that following Wednesday we would get our delivery. Wednesday comes and goes, no one shows. We call and apparently they never put our order in to be delivered yet on our receipt says otherwise... so we get it set up for the 10th for a delivery, same problem again !!!!! Then promised a discount qnd a delivery of today the 11th. The appointment time comes and goes so i contact delivery and they stated it was changed at 10pm of last night without notification, to wed first delivery. No one seems to have sympathy especially the manager of today i believe he said John was his name. He didnt seem to care at all and honestly not one person i have spoken to has been nice about it or whats to help to be really honest. read more

Horrible customer service. Things randomly moved around. Do not go to this place unless you know exactly what you looking for. If they have it. They tend to always be out of everything. What a big waste of time! read more

Ken, Kenny, and Staff with SyoreManager Ron on Day shift have given me A+ service having the correct wood for my shipping projects: crate building for shipping "Fine Art" Internationally. I really appreciate the friendly staff, and the way I get great sevice each time I purchase items for my business or my home. Thanks staff at Lowes in Lancaster really appreciate you folks. read more

Nothing but dumb kids running the place! I phoned for curb side pick-up, the extension when to lumber and they were all confused. When my call when to customer service they didn't answer. So I went inside, which 10000000000% defeats the purpose of curbside pick up. Went up to the pick up order side, was not helped or even acknowledge so I asked the customer service girl for help and she was like yeah were not doing curb side right now were busy go in line......and then some dumb old lady butted in telling me to go in line even though I was in line! It was all kinds of stupid. I work retail and yeah it isn't great but it isn't hard. Employees are lazy and lack common sense and so does management. I'm returning everything I brought. This all happened at around 7:00pm on 5/21/2020. read more

This is my local Lowe's and it is great. Most of the workers are great. Andrea in the garden center is a wealth of knowledge. If you ever have any plant questions be sure to ask her. This Lowe's tends to have a high standard of who it employs, because everyone that works here is very helpful. There was once that there was an employee who was less than courteous, I let a supervisor know, they took it seriously and it never happened again. Great Job Lowe's read more

My husband and I recently purchased a home in this area and this has become our most frequented retail store in the last several months. Remember your grandparents taking you to the hardware store when you were a child and they knew EVERYONE there and it was as much of a social outing as an errand? (Ok, maybe you don't, but I do.) Regardless, this is exactly the same. But it's a big box store that has EVERYTHING. We have spent THOUSANDS of dollars here in the last several months on items from large appliances to light bulbs and screws. This place is beyond accommodating, friendly and helpful. The staff is knowledgeable and fun. Christine works in seasonal, but is a little bit of a "Jill of all trades"... she knows where EVERYTHING is. I'm not totally DIY-savvy, and she kinda laughs at me when I walk in with a list and a pout on my face and say "Cristine, help me!!". Neither my husband, nor I have ever had to be responsible for winterizing a lawn or garden before.... the guys in the greenhouse walked us through it, told us what we needed and we went home confident that we knew what to do. Awesome. And guess what... we only paid for the fertilizer... the advice was free. We bought several large appliances, and a BBQ. We wanted to BBQ assembled and delivered, guess what? The assembly and the delivery NEXT day was free. The guys who came to deliver the order not only set up all the appliances, cleaned them, but also made sure everything WORKED and that we knew how to use everything. Keep your receipts for EVERYTHING, they have a pretty generous return policy... you decide something doesn't live up to your standards? Cool. Bring it back... that includes plants that die - within a year. Not kidding. You'll NEVER have a problem with parking. The lot is HUGE. You'll probably never have a problem with an item being out of stock... their inventory is phenomenal. If they don't have it, they can usually get it for you in less than two days. The store is clean, organized and the prices are reasonable. I'm a happy customer... probably have to head in there today. For something I'm sure. read more

Disappointed with the customer service. Seems as if all the employees go home after six. We searched for someone in lights and ended up talking to a young kid who has no idea what I was talking about. Then went to faucets and waited for 35 mins for someone to help. Not a single soul passed by. Went up and down aisles to find out they were just there to stock shelves. We left and went to Home Depot. read more

Employees are pretty well knowledge. Love the service we gotten. Will be back Dominique was awesome from the beginning to the end with his amazing service. Thanks guys. read more

Guys, first of all I don't work at any hardware store, so this review is not to skew anyone to shop elsewhere. I spent $11,000 on a new kitchen and so far it's a fiasco. What I wanted and what I signed on paper are two different things. I was bait and switched bigtime. The demo guys did not cover the area with plastic so the whole downstairs had dirt and dust. My new cabinets are smaller than the old ones, and I have no shelves where there was before. Honestly, I regret even commissioning them to do the job, You can't trust no one anymore with a remodeling job unless the are family read more

Always Clean, My favorite Hardware store in Lancaster.

This place is F*CKING HORRIBLE! They are so bad at what they do that they can't even get a manager on the phone after being put on hold 7 TIMES! The WORST customer service EVER! They are so bad at their jobs that they walk around asking each other when its time to go home instead of helping a customer get a f*cking shower head in a box down from a high shelf. DO NOT WASTE YOUR TIME WITH THIS LOCATION. Bunch of lazy f*cking people who can barely lift their feet to get across the store! read more

Awesome help from The LumberYard. Contractors desk awesome help forklift guy professional. I refer everyone to Lowe's in Lancaster.

Becky in appliances is amazing! Very helpful, knowledgeable, and courteous. Work with us to do a transaction from one state to another. Amber took over when Becky had to leave and was just as wonderful. read more

I placed an order for a Samsung Refrigerator on April 7th at Lowe's Lancaster. I asked for delivery on April 24. They accepted my order. I told a friend she could have my old fridge. To make sure the Samsung was coming the 24th I called the day before and they confirmed it would be delivered on the 24th. On the 24th I got a text confirming the delivery between 2 & 6pm. I called my friend and she came and picked up my old fridge. After 6pm, I called again and they said to wait til 8pm. And guess what? Lowe's never came! So the next day I went to the Lancaster store and spoke to Michele the manager. She told me to go over to the refrigerator section to pick out another one. So I did. Then she told me that one wasn't available til June! And that the only thing she could do would be to return my money. How can a big store like Lowe's make so many mistakes! All that technology with the order taking and texting and all the customer service people telling me it was coming and none of it was true. And I am the one who is left without a refrigerator because I believed what they told me: Yes the order is confirmed; Yes the order will be delivered tomorrow; Yes wait til 8pm - it's still on its way. ALL LIES. So many mistakes and they take no responsibility. No offer to call another location to see if they have a similarly price fridge, no offer to help me at all. No shout out to Michelle from me. Michelle, how would you like being without a refrigerator because you trusted what a big corporation told you? Edith M. read more

These people here are so freaking rude and looked like they are pissed off at the world, I asked for help and the guy is like "what do you need!!" Sent me to somebody else that looked pissed off and then the cashier, didn't even greeted us and she also looked pissed at something, perhaps they all should look for a different freaking job, not coming back here ever!!! read more

I needed exterior paint since my project consisted of painting my home exterior. Instead of going to Sherwin Williams (limited access due COVID19). The guy at the paint Dept was validated Sherwin Williams was the best paint option for exterior and his father who was a painter would highly recommend. I trusted his knowledge and trusted he would provide the right paint for my project. So I selected the paint color and reiterate that I need exterior paint and wanted to purchase two 5 gallon buckets to start and will come back if I needed more. Once the second bucket was half-way my son took a picture of the bucket and purchased a third bucket. I told my son we needed more than a bucket, so I called the store and spoke with a gentleman at the paint Dept and asked if he could mix a five-gallon bucket of exterior paint in Mega Greige. He said he couldn't do that so I said OK my son was just there and he will be going to get two 5-gallon buckets of exterior paint. The associate decided to mix the paint after he said he couldn't. My son was there to purchase the two-buckets but the associated had mix 5 single gallons. My son felt bad about the associate mistake and purchase them along with the two buckets. I returned the 5 single gallons because I shouldn't be paying for the associate mistake. Well, everything appeared good to go until I found the paint the associated was providing was interior and not what I had asked for. The painters kept painting and also trusted I was giving the correct paint. I reported the incident to the customer service associate and didn't get an apology or provided a possible remedy. I obviously cannot take the paint off the walls and put it back in the buckets (I saved the buckets to serve as evidence). But I do have to redo the project since the paint will not withstand for long since the paint is not for exterior and will last in the extreme heat of the antelope valley. I don't find it fair that I have to spend more money ($1K) on purchasing more paint to fix the employees mistake. read more

I always love my shopping experiences at Lowe's, their stores always organized and their staff is always very friendly. I love that I can ask any staff member where something is and they can point me in the right direction every time all the time. Thank you Lowes for being there for a homeowner in need! read more

We are always pleasantly surprised on the great customer service we always get when we walk into Lowe's. My husband is a veteran and the fact that he ALWAYS gets a military discount on all of our purchases, without any hassle, is huge, as far as we're concerned. Others stores in our area, have told us in the past, that only certain parts of our purchase are eligible for a discount. Then it was only on certsin hoklidays. Then the discount is not applicable, because the item is on sale. Ridiculous. Not Lowe's. If you're buying it, you're getting that discount. Respecting our veterans, is just one way that Lowe's has always treated us right. Always helpful. Always courteous. They understand what customer service means. read more

All I can say is these two names Angel (one of the managers) and David Quispe. These are two most outstanding individuals of the Lowes family I have ever encounter. Very pleasant and extremely helpful. I honestly prefer Lowes over Home Depot because the service is usually much better. On my recent visit Angel was the first sale person I encounter and he assisted me on my visit from start to finish. He was very professional, knowledgeable and new what products I need and where to locate them. In comparison to other recent visits to Lowes where it was somewhat hard to get assistance. Angel made me feel like a Lowes VIP. He walked with me throughout the store to ensure I had all the items I needed and made great recommendations. Words can't express my level of appreciation and how impressed I was with his level of customer service. On the following day, I had the opportunity to meet another exceptional Lowes team member David. He was just as eager to assist me with my purchases and made sure I had the correct doors to fit my needs and getting them safely to the pick-up area. Overall, I was extremely impress with the level of customer services and will be returning to Lowes in the future as a result of their exceptional service. read more

Oh dear where do I start.. let's see I stopped by at this location to purchase some tools.. Not once was I greeted or told if I needed assistance.. what kind of business is this?? Not that I needed help but Make the environment welcoming.. a smile is enough.. not one employee had a smile.. they all seem to hate the job they are doing they look like robots. Why must we suffer if you don't want to work here then quit!! I'm shocked that management would even hire people like that.. it was one of the most horrific shopping experience to date!! I agree with most of these reviews all these so called Managers are incompetent and rude!!! You guys should be ashamed and maybe management should re evaluate managing talent and upper management should look at who's running your business.. Because at the end of the day they are representing your company.. with associates and management act like dumb dumbs you can kiss your business good by. read more

It pains me to write a review on my experience with the local Lowe's. A few months back I would give Lowe's a 5 star rating but after the experience I have had with them I'm second guessing ever buying anything that takes them to install and carry a warranty. My gate was broken in May 2018 I was told when I bough the gate it has a lifetime warranty no problem. So after numerous phone calls and emails i was sent a gate. The gate doesn't fit was way to small. I contacted the maker of the gate Barrett which is back east when I told them what happened I was told they don't make that size anymore and because someone else broke it they need to fix it. My thoughts are lifetime warranty means lifetime no matter how it was broke. So after dealing with Lowe's and Barrett for 3 months I had to contact the party that broke it and asked them to fix my gate. They came out and tried to fix it and could not asked for the service adviser I have dealt number to set up to order a new gate. After sereval weeks of no contact regarding fixing my gate. I went in to the local Lowe's and talked to the manager who told me he would track the issue down and contact me regarding this matter. Never heard back from him heard from the service advisor who tapped dance around the situation. I finally told him just order the gate I'll figure out how to pay for it. Called me back a few days told me how much I called the other party and was sent a che k to pay for it. After 6 months of back and fourth with Lowe's and Barrett I have finally gotten my gate fixed I think it's rediclouse a lifetime warranty takes 6 months to fix. I can't say enough good things regarding there installer Richard he's an awesome guy and knows his stuff I'll give him. . read more

I usually like to shop Lowes because it is cleaner and easier to get help than the orange store. However, I am very disappointed with my recent experience. I special ordered three items for a total of just under $2000. All three items arrived at the store damaged after waiting two weeks for delivery. When I asked an assistant manager for some sort of discount due to having to wait at least a month to get my items now (should they arrive in one piece this time) she could not give me a straight answer. She says she will see if the vendors are willing to discount. I did not order from the vendors, I ordered from Lowes. As far as I am concerned Lowes can eat a little on this purchase after multiple 60 mile round trips to the store, an extended wait, and having to deal with my old broken appliances longer than expected. Not to mention they get to hold onto my money this whole time. read more

I shop here frequently, love their garden department and would give it 5 stars but the rest of the store gets 1 star. We are having terrible problems with squirrels that are digging under our fence and eating everything in the yard. Because California has banned so many chemicals, I am desperate to find something that works. Bought an expensive repellent at this store, sprinkled it around the area of the fence where they dig under and around the garden. Next day, hole was dug out again and a tomato plant was nothing more than a nub. Took the product back to Lowe's for a return, denied the return. The bag was open, there was less than half of the product left in the bag, it is a chemical, therefore Lowe's will not give a refund. That was a first for me. You sell a bad product, you should stand behind it and offer a refund. So much for good customer service. read more

They have the best garden department and largest selection of indoor plants in any store in the AV. I usually go once a week to peruse and always end up finding something interesting that would cost twice or more online. The woman who works in that department even approaches you to talk about plants and offers advice, without asking! This is real customer service. read more

One star is too many. Words of warning to anyone buying expensive items from this store and expecting them to support the purchase after the fact. We bought new front doors/locks and the install from this Lowe's. We wrote the check to Lowe's, it was Lowe's salespeople who provided us with brochures and directed the purchase, and it was a Lowe's-contracted team who did the install. Purchase price was about $4500. Some four years on, the locks are loose and wearing badly cosmetically, etc., so we contacted the store to see about getting them fixed. We were dreaming. They not only basically called us liars - rudely - for even asking since we couldn't produce documentation for the original purchase beyond check dates and one iPhone photo showing the workers doing the install, but one "customer service" person just dismissed me with the comment that "nothing lasts forever." Their solution? Offering us 10% off the purchase of new locks. Leaving aside the question of why, after this experience, we would ever again buy so much as a nail from this store, I wonder why it doesn't occur to them that since they don't service what they sell no sensible person would roll the dice on them a second time. Bottom line: you may shop at, buy from, and have installed by Lowe's contractors a major item like new front doors, but when it comes to problems after the sale you'll get nothing. And if anyone IS foolish enough to buy from them, then I encourage you to save every scrap of documentation so as to be able to prove to them that you're not, in fact, a liar and perpetrator of fraud when you are naive enough to ask them for help. N-e-v-e-r again. Guess we'll be hoping to find a locksmith that we'll have to pay to rehabilitate the junk locks Lowe's sold us. read more

Danielle at customer service is rude and has a horrible attitude! Bought a refrigerator online and went to customer service to pick it up, she asked for my info but could not locate it. She then asked if I received a notification to pick up the item I told her no. She stated that the item was not yet pulled and we would have to wait. She tried calling the associate from appliances and no luck. I told her I couldn't find anyone either that's why I purchased it online. We proceeded to wait and she told us a couple times "I don't know how long your going to have wait i can't locate anyone at appliances" while rolling her eyes! We finally decided to find the associate from appliances ourselves and we found him and he told us that we needed to go to customer service and sign for it and they would bring it out to us. I went back up to customer service and told her that we found the associate in appliances and she called him. My mom asked the other associate who the manager is and told her that Danielle was rude and her attitude. Then Danielle picked up the papers that we needed to sign from under the register and handed them to the other associate. She had them the whole time! Smh read more

March 2017 we ordered and paid in full nearly $18,000 for 30 new Milgard Tuscany windows. Today is December 1st. Per contract the order should have been complete by mid June. But to be fair, (we went on a 10 day vacation and requested an extension to start) so lets say by the end of June. When I received the first install, three windows were a different color. The sales person said we could use slightly less expensive windows for a couple areas but when they came, they did not work. So Tuscany had to be reordered at an additional $855 to get the colors to match. One window was the wrong size - calls for reorder, one window was damaged - calls for reorder, and one window screen was warped - reorder. One large window was discovered in September to have NEVER been ordered although it was listed AND paid for. We were assured to have this window by October 23rd. On Nov. 1 when I didn't get a call, I call them. I was told that widow would not be in until December 21st because it was a large window. DECEMBER 21st??!! A LARGE WINDOW??!! It was the same size in March when you took the measurements! Also for the warranty, you have to keep the Milgard sticker on the window until after the inspector comes, and the inspector doesn't come until all the windows are complete! This is frustrating and we are completely out of patience. Never again will we custom order anything from Lowe's and will tell all we know not to order from them unless you don't mind waiting almost a year. And the only reason for this custom-order two-star rating is because the installers were great. read more

I went to lowes last night because it's always been my store to go to. I buy alot of materials there for my small business and last night I needed assistance for spray paint, the lazy non people skills employee was little rude. I asked him for paint and he raised his lazy hand in the air and said 1 second and kept walking away without making contact. He then came and opened the cage and looked away, lazy fellow I swear!!! This guy was in his early 40s skinny black fellow and acted like he worker hard for a living which he really doesn't. read more