The service for pick up is absolutely ridiculous and sitting at this Lowe's for five hours now and order that I put in a day before still not done was told by two different people that two different times of the day that it was being picked and just found out that they didn't start pulling it until 6 PM a bunch of crap. This is what they think about their customers dedicated customers. Imagine what they do to the people that don't come here much stay away stay far away. read more

I paid a lot of money for a front door + installation. Product very good. Installation not so good. 2 installers came, one older, one younger. Older guy was gruff and seemed rushed, like he couldn't wait to finish the job and get out of there. He dropped something heavy and damaged my wood floor. He brushed me off and said I could get a repair kit free at the store and fix it myself. Contacted the store and got the same brush off and no further follow-up. I just paid off my Lowes credit card and cut it up, and will NEVER shop there again. read more

Multiple times ive had jssues here one time i got a lowes card here 2 weeksater they cut the limit in half canceled the card. Decided to give it one more try biught some mortar fir a tile job ened up not needing it wemt to return it tgey tell me i have to wait 3 days for my money to be returned. I asked the manager about this and he could careless. Totally done with lowes if yiu do buisness here yiu deserve what you get read more

The most incompetent bunch of lazy unhelpful people I ran into talked to 4 different people to find corrugated metal that they said they had 92 of left me standing in lumber with no help do your self a favor go to the depot read more

Ok, I love Lowes, but they deserve this one-star review...I rented a carpet cleaner for a 24-hour period. Used it, worked fine, rinsed it out and wiped it down and returned it same day. When I get to the store, the girl taking the return turns the machine upside down and examines it and tells me it's dirty...the BOTTOM of the cleaner wasn't cleaned she states. Apparently, I was supposed to be told that you have to clean the bottom of it (she even briefly explained how it needs to be taken partially apart to do this). This request alone is absurd, and the young lady I rented it from said nothing about this. So, the girl wanted to charge me a $40 cleaning fee...because the BOTTOM of the cleaner wasn't cleaned?!! I will clearly never rent from Lowes again. read more

This location is not as good as it used to be years ago. Most employees aren't as knowledgeable as they used to be and can't answer some of the advanced inquiries. The store is very clean and the employees are nice for the most part. Management feels alittle lost at times with things and they do mess up a lot on special orders. Lowe's as a company has changed and in my opinion not for the good, I do however prefer Lowes over Home Dept which is a total shit show if you ask me. I would write a review on them but I never go there . The Kobolt tools they sell I like, I have some of their items and the qaulity of the items in general I think is good. read more

In the past we always went to Lowe's in the past year their lumber is plainly awful I had to search thru a entire plie just to find one straight 2x4. If you need help forget it the people who work there hide when you need help. I had a question about electrical boxes for use outside and asked for help after a very long wait the person who showed up had no idea Went to Ace hardware and the guy there new exactly what I needed and got it for me with great advise on installation. Damn shame Lowe's will be closing if they don't inprove read more

Had my kitchen installed by Lowe's. Very professional and knowledgable people that tied my project together. Give them a shot!

The man at the entrance deserves a raise!! He is the sweetest person I've ever come across in my life!!! He truly is so kind hearted he has the best compliments and is wonderful at his job. I would go there every day if I could just to watch him make costumers days. HE DESERVES AN AWARD! So to whoever the African American man is greeting those entering you are an amazing person and do not let anyone tell you different!!! read more

Ordered a fridge on line to be installed next day same type( ice maker and water on door ) . Was informed there were on the way (15 min away ) 2 hours later I called David in delivery's told him I was called and the truck broke down said this is the first he was hearing about this . Took my name an number said will call me back to see when we can reschedule. He never called me back . Then the truck shows up 4 hours late brings in the fridge takes my old one out and said they can't install it ? I told them take it back to the store . So now I am out 1598.31 and my old fridge is not hooked up . If I could leave no stars I would . Worst customer service ever no one at the store knows what is going on and could not help at all . I will be disputing my card . I hope no one orders from them . I will be taking my business to Home depot . read more

I ordered a vanity, sink top, Mirror and toilet. Vanity and toilet were damaged so my contractor can't pick them up. The sink top was discontinued before I paid for it. How does this happen? read more

I drove 30 miles to the Millville NJ Lowe's because it showed that they had the chainsaw that I wanted. Husqvarna 460... Sells for $549. Got to store after driving 40 mins. Almost no chainsaws at all. Looked for help on floor but nobody working anywhere that I could find. Went to "customer service" and inquired thinking because of the price maybe it's locked up. Was told that yes they KNOW it says that they have many online but that NONE are in stock. I told her I just drove 30 miles but was told an abrupt sorry and went onto next customer like I was bothering her ?? Wtf... 2 days later it still shows online that you can buy this in their store. Guess they just don't care. read more

If there was a lower rating, I would select it. On the way over, my daughter asked what the difference was between Lowes and Home Depot. We discussed that and agreed they are the same store, one is orange and one is blue. She then asked why we usually shop at Lowes. I explained that if there is no difference between stores, I will always purchase in our home town. We were in there for 30+ minutes. I needed help with sprinkler heads. There was no one around. I sought help, there was no one. I went to customer service. They called for help. I went back to the sprinklers; no one arrived. We waited. We sought. We returned to customer service. She called again and then giggled with other CS reps as though these guys never show up. We went back and waited and waited. Then I began placing the things in our cart back on the shelves. My daughter asked why we wouldn't purchase those items. I explained that when a store has such disdain for the customers, I will not reward them with my business. I further explained that since I now have to go to Home Depot to get sprinklers, I may as well make one BIG purchase there, rather than two smaller purchases. My daughter learned the lesson. Upon entering our home, she explained how we will not be customers at Lowes any longer. She made my wife promise not to go there. So there! :P read more

Gio and Melissa in the paint department at Lowe's in Vineland were amazing! They were on top of everything, quick, and super helpful with our very large and varied order! We had a few out of the ordinary questions and they had a solutions to each. They then took the time to discuss with us which would ultimately work best. They were fantastic! Thank you! read more

I went into lowes today to find flowers that would thrive in shade since my house is covered with trees. I walked around for about 15 mins looking but couldn't find anything I was looking for. A man ( can't remember his name, but he had red hair and sun glasses on) asked if I needed help. I asked him a couple questions and he brought me to Lesley. She is wonderful. She took me all around the outside department and should me all the different flowers and what to do and what not to do and what to get and what not to get. She was very helpful and I left with knowledge about flowers I didn't know before. I will definitely be coming back for more flowers down the road. read more

The man working in appliances is extremely pushy and rude and I will never buy another product from this location.

The Lowes in Millville, NJ is a really nice store. I'm a student at Rowan taking art classes that require a lot of building supplies, paint, brushes and stuff like that. The staff is always really helpful when i bring my list of materials from the professor. Thank you! Highly recommend! - Nicole Baker Turner! read more

I've always been a fan of Lowes but in particular I have found this store more often than not to be a great alternative to Home Depot across the road. Generally speaking, any item Home Depot doesn't carry will be available at Lowes and with a variety of options. It's a helpful staff, clean store, and I always have a positive experience here. This includes small (paint, outlets, light bulbs, tapes) and large (washer and dryer set) purchases. They win every time. read more

Great spot to shop for all my hobby needs. I do work there but even before I worked there the customer service was alway much better then Home Depot. Plus, pricing and selection is better. read more

I have never had a problem with customer service, which is my determining factor in where I do my business. Lowe's inventory has never been without the home improvement items I've needed, nor the expertise pertaining to said items. Their pricing is fair market and return policy outstanding. Loyal customer! read more

I'm not going to write a book on my purchase or experience but will simply say the older men in the appliances section have horrendous attitudes. No one was in the section so I pushed the call button and waited...and waited and waited. The man who eventually came and submitted my order was terribly rude and visibly annoyed. He was not helpful at all. I held back from asking questions because he was so condescending towards me. I had to call the day before my delivery for a time so I could notify my boss of my schedule change. Larry, I asked for his name this time, from the appliance section was equally rude and even scolded me to wait for an automated call between 6-9pm. The interactions led me to believe 1. it's the same guy or 2. Lowe's must treat their employees terribly for them to be so miserable with the customers. Or, maybe both I don't know. The last few days, I have been purchasing my home improvement products from a small business and Home Depot and have had nothing but pleasant, incredibly helpful experiences. read more

This review deserves NO stars! I needed a new dishwasher, went to Lowes and ordered. I ordered a Bosch. I should also say it came with free delivery. I had to put a 25.00 deposit, two weeks later go back to pay the total amount. Why couldn't I just pay when I ordered? Good question. I waited for almost a month to have it delivered and installed! Only after calling the corporate office did I get it. As for the free installation, they billed me for it then sent me a visa gift card in the amount of the instillation! I didn't want a gift card, I wanted free instillation! After many, many conversations with management, they ended up refunding my whole purchase then billing me again minus the installation! Another wasted trip back to Millville! Now the dishwasher has been in for less than 3 months and it just stops working. I called Lowes, they say I have to call Bosch. I call Bosch and they send someone over in a few days (thank you, Bosch)! I'm told it needs a new motherboard or in other words the whole computer that makes it work. I call Lowes and tell them this is unacceptable and that I want a new one. I ordered a new dishwasher, not a refurbished one. They told me I must call Bosch because they couldn't give me a new one without knowing that THEY will be paid for it!!! Now I call Bosch and their customer service tells me "I'll put a complaint in for you, but they will not do anything about it. It's under warranty so they will fix it! So disappointed with both Bosch and Lowe's!!!! I'll never buy from either again read more

Never again will I buy anything from this store. We purchased a washer and upon install it was never tested. Used it for the first time and water started spewing everywhere, called the store they told us it is not their problem and it's probably our plumbing. We called corporate and explained the situation and were told the store would call us to schedule. That never happened and we repeated the whole process until finally being told the store would send someone out 2 days later. I called again to try to schedule the time that they would be coming and was told that's not possible, no one is in charge of scheduling. I find it hard to believe that these people are just driving around aimlessly and have free will to choose where they go and when. After missing 3 days of work waiting for someone to come back out, I called again and am currently waiting for my money back and will be getting another washer elsewhere. #laundrymountain read more