Terrible customer service and communication. Purchased almost $3k in appliances in-store. Delivery date was set for 5/28. Received a call the day before saying delivery was "cancelled" because the dryer was damaged. No future delivery date or further information was provided. Waited a week, no update. Called the store back and after finally getting in touch with someone after 20 minutes, I was told delivery was scheduled for 6/7 and that I'd receive a call the day before with a delivery window. No call. Called them and was told I'd receive a call between 6-9 PM. Still no call. My husband called at 9:15, was passed around. Hung up on by a manager. He called 8 times, no luck. Just different departments transferring him or hanging up. Finally he called corporate. They were able to reach the store (oh wow, go figure) and told us that delivery was rescheduled for 6/14 and that messages were left on my cell. Total lie. No messages or calls were received. We won't even be in town on the 14th. It has almost been a month since we purchased our appliances that we have yet to receive. In the meantime, we are going without. I have never seen such terrible customer service in my life. Heading up there tomorrow to cancel our order in person and get our money back. Totally disappointing. read more

I arranged through Lowes to have my windows measured for coverings. The windows are not a conventional shape, but I was hoping they could help. Sadly, the man who measured the windows could only complain about the shape. When he finished he told me Lowes would be in touch. After no one called I went to Lowes. The staff told me they had not received the measurements, but they would email the company that did the measurement and get the measurement. Lowes has told me the company won't give them the measurements and can't help me, no other explanation. This is such poor customer service. I don't intend to do anymore business at Lowes, I'd rather pay a bit more to work with a business who can help their craft solutions to meet their customer's unique needs. read more

Jan 28th, I shopped there for a light. When we tried to check out, the cashier got impatient and assumed the register frozen. He kept pushing the cancel button after I punched in my pin but eventually it said transaction cancelled. We tried again and it worked. The next day I had two charges from the lowes. I called lowes and they said the store will contact me about the double purchase. A few hours later someone called and asked "how did I know I got charged twice?" Are you f!#/× kidding me!! I said it's in my transactions. He said bring your bank statement and we'll get it fixed. I did and the two people at customer service said there's only one transaction on their computer so they couldn't help me, despite clearing seeing duplicate charges. I called the lowes customers service line again and after being on hold for several minutes, she said there's nothing to refund, only one purchase in their database. I went to my bank the next day and we looked into it. She could clearly see two trace numbers showing they definitely charged me twice. She said their primitive system probably removed the transaction when he hit cancel but already created a trace number and they wouldn't have noticed it for some time. We filed a grievance and I was told it could take up to several weeks to get my money in case lowes tries to fight it. Luckily it was only two days. Even more luck that I didn't make a larger purchase! So story is, guy got impatient, charged me twice, lowes has an outdated system and refused the obvious, thankfully my bank came through. I will never shop here again and will make sure everyone I know won't either. read more

The prices were good but it took about 30 minutes to be helped to rent a truck and then like 30 more minutes waiting for someone to help me with the return! I spent more time waiting around than actually driving to drop off my purchase at home and to come back. And it was like nobody had a sense of urgency when it came to customer service...nothing worst than not taking care of your customers! read more

Update - Today I received a refund from the order I have been so desperately trying to get straight. As stated before, next time I will go to the store rather than try the online service. Thank you to the managers for working to get this problem solved. read more

I bought carpet here...price was right and Victor was extremely helpful...had good financing as well...go see Victor, he'll help you greatly to figure out what meets your needs the best without trying to upsell you needless things read more

2 weeks ago tomorrow our side by side Frigidaire refrigerator stopped cooling and got so hot it almost caught on fire. It was still under the manufacturers warranty (although we purchased the 3 year extended warranty as well). My husband called and was told it would be a week before Frigidaire was even able to try to figure out the problem. Whatever, we had a spare fridge in the garage. It's inconvenient with a toddler and a baby but we made due. Lowes was supposed to have Frigidaire call us the next day to see if they could get us in any sooner. Never happened. So my husband called again. They said Frigidaire was unable to get us in any sooner; so they were outsourcing it to another company. That company then cancelled and didn't even inform us. At this point I just want a replacement fridge. So Lowes says they are granting us a credit for the amount the fridge was sold for (already a problem because the fridge now costs more). We informed them of this and they said it would be for what the fridge costs now. The credit was to be received by your store in 2 to 3 days. Friday rolls around, no call (3 day mark) husband calls. It's not there. Saturday (August 22)...apparently it still wasn't received. Finally yesterday (the 23rd) my husband called the people in charge of the credit and they said it was in your store since Friday. Whatever. We go to look at fridges. Even your associate recommended that we stay away from Frigidaire after we told him about the fridge getting so hot and our complaints about reading online that other people have had the same issues; some even catching fire. He said he has heard nothing but complaints about Frigidaire's customer service and their products. At this point our only option in the price range we were given is a regular top and bottom GE fridge. It's even smaller then the model we have as a back up in our garage. We aren't happy but what can you do. We go up to customer service to complete our order. We are told by Shelly that we have to purchase A new extended warranty for the new fridge, at which point we say "shouldn't the warranty for the old one transfer over?" Nope, we have to purchase a new one. What? If we want our money back for the old warranty we have to contact Frigidaire; it's a Lowe's warranty so how does this make sense?? We also have to wait for a credit to go back to the Lowe's card because the GE model cost less. This also doesn't make sense to be because nothing is owed on the card. I'm very very frustrated and angry with this whole process and we still don't have a fridge. read more

Every time I go to a Lowe's I always say to myself "should have went to Home Depot instead." This instance, Home Depot didn't have any patio furniture left, but Lowe's still had a ton. We found a set we really liked and it was priced very good with the discounts since it's end of season. After waiting like 30 minutes for assistance as my wife watched the guy help 4 other people, we still waited to see what they had. The guy finally came over with an attitude. We asked if there were any other than the floor model (that was the last one)...we decided not to get it since we didn't have the room in my truck for everything put together. I went across the street to Wal Mart....yes, Wal Mart and bought a set for almost twice the price. I'd rather pay more and support a store with friendly people than support Lowe's and their horrible customer service. At least I know where to go from now on....and it's not Lowe's. read more

Knuckleheads. On one visit, they were unable to provide me with a loaner screwdriver to open a battery compartment to a tool- needed to figure out what size button battery to BUY from them. On another visit, customer 'no service' couldn't tell me when an item's sale price (from their junk mail) would go into effect. The final strike was a few nights ago when I waited at the self checkout for 15 mins while noob worker tried to find another noob worker to find the price of an item that wouldn't scan correctly. Save yourself the hassle and drive on down to Chesapeake. Don't give these clowns your money. read more

After spending 4 days traveling to various Lowes locations in Virginia Beach and Norfolk and receiving extremely underwhelming service, I finally purchased a washer and dryer from the Military Highway location. It was delivered to my house defective. I sent the units back to the store and went to talk with the manager (Adam) about resolving my situation, but he proceeded to blame new policies and inventory workflows. I'm omitting many details of my story for brevity, but the main point of this review is to pass on the message, Adam gave to me. Lowes is moving away from quality, in store assistance and customer service to focus on online sales. Additionally, Lowes has no real inventory management; meaning, if you see an item in the store, they may or may not have it and if they don't, they aren't willing to give an accurate estimate on when it may be restocked. I'm not sure how you can be in retail and not have a reliable inventory/supply chain management system. Nonetheless, I will never shop that at this Lowes again and would not recommend you do either. The manager said it himself, customer service in not the focus moving forward. I ended up purchasing at HH Greg where I received knowledgable, prompt service. read more