We purchased a new washer and dryer online, we were able to pick a day that worked best for us, and a third-party delivery team handled the drop-off and removal of our old units. We received several updates about the delivery time, and they even arrived a little early (after confirming it was fine). The drivers were very polite, and the entire process (including installation) was finished in about 15-20 minutes. We'd gladly use them again for future needs. read more

Returned a broken racket with a lifetime warranty and they told me I need to call a 100 number for permission. Call the number and am told they have a no hassle return program and it will be exchanged without a problem. read more

I like that Lowe's has a wider selection of home accent items than Home Depot. It's more of a place for people wanting to buy stuff to make the house beautiful versus making the house functional. Don't get me wrong, you can still get hammers, nails and screws here, but they have a good amount of things to spruce up the home. This particular Lowe's had a large selection of accent tables and shelves. Great shapes, great styles, great colors. read more

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When I ordered flooring, I was told that shipping was free. When I looked at my credit card transactions, I noticed a $79 delivery charge. When I contacted the store, the only thing they offered was to cancel the order and reorder for delivery to the store. I had no choice by to cancel and reorder so now I have to wait longer to get my flooring. I should have gotten my flooring at Home Depot with free shipping. Lesson learned! read more

Without a doubt this is the most INCOMPETENT, if not downright DECEPTIVE store in all of Bristol County! Spent over $2K to purchase a rider tractor mower. Requester that they deliver to my home. Gave all special requirements, delivery address and phone number! They even drove to my driveway, but refused to deliver! Now Lowe's is dragging their feet in issuing me a refund! This is definitely chapter 93A! read more

have had an absolutely MISERABLE experience with Lowe's over the past two weeks. I went into the store and ordered a new fridge on 2/08/25, and was told it would be delivered on 02/10/25. The team did not show up on 2/10, and i was told by the delivery supervisor that they wouldn't be coming due to my order being attached to a team two hours away. So i rescheduled delivery for 2/12. On 2/12, my new fridge was delivered, but the technicians did not take the old fridge even though I had paid for it to be hauled away due to them not knowing how to turn off my water line. I figured it out shortly after they left, and scheduled the haul away for 2/14. On 2/14, they did not show, and when i called Lowe's, they said my haul away had never been put on a team's schedule, so I rescheduled the haul away for 2/17. On 2/17, I got a text that the team was on their way at 12:30pm, so i left my job to be home for the haul away, and nobody showed. When i called Lowe's, they insisted that the team was still on their way and that i would be receiving a call shortly. I attempted to call Lowe's twice more during the day to follow up, and they hung up on me both times. I never received a call from a delivery team, and when I called back Lowe's again at 6:00pm, i was told that the team I had been assigned to was in Danvers, and that they would not be picking up the fridge. I rescheduled the haulaway again for today, 2/19, and received a text at 8:30 this morning saying that the team was on their way. I called Lowe's at 10:30 explaining the situation, and i was AGAIN told that the team was on their way and I would be receiving a call shortly. It is now 5:30pm and i never received a call. The customer service here is absolutely horrific, and i will never return to Lowe's ever again. read more

Bought a brand new lawnmower on 4/27. Delivered on 5/6. Used mower for 3 hours. Mower stopped working. Called service department who guaranteed a new delivery. Few days later we get our claim was denied. No email...no phone call...NOTHING!! Now being told a service tech would be sent to service a brand new lawnmower!!! Best is that they can't come for 7 days!! Imagine how tall the grass will be by then!! Such poor customer service!! read more

Jennifer woth customer service is a Saint!!!! She did not give up on finding my receipt. I am truly grateful for her positive attitude and overall commitment to succes. Highly recommend read more

I bought a TV wall brackett , waited to have it installed, only to find out it was the wrong size. Lowe's wouldn't take it back because it was longer than 90 days purchased. It was never opened and the supervisor refused my return . How do i get my money back? read more

We are remodeling apartments near this Lowe's.(reason why we HAD to came to this location.) We saw the horrible reviews online of this SPECIFIC location ...so we knowingly walked in hoping it wasn't that that bad ....and boy they showed us how rude, unorganized, and completely HORRIFIC their custom service is! I wish I could not leave a star at all! From two canceled $3-4 thousand dollar order. ( when asked why after spending and hour on the phone with customer service the answer we got was "we don't know why ...and it was fishy") To a horrible Manager name Michelle. She has to be the most unhelpful,unhappy, and rudest manger we have EVER encountered! We called about an order and she responded with "I can't do anything ....well what do you want me to do about it". The way she spoke to us literally left us with out mouth open. (Why is she a manager? ...actually why is she in customer service?!). We have just had issue after issue instead of getting help we were yelled. We were left asking ourselves why we didn't go to Home Depot. We lost time and money using this company. read more

Lowe's Home Improvement - Appliances Near Me - North Dartmouth, Massachusetts

Rude and clueless Garden Center staff. If you don't enjoy your job, please do not take it out on paying customers! I am beyond disappointed with the service and professionalism at this location. read more

Went to Lowe's for the first time and walked out. I was walking down an aisle and saw two employees approaching as they spoke so I stopped near a car to allow them to walk by and they never acknowledged me and stopped at the cart (blocking the aisle) and just kept talking. Absolutely disgusting and appalling customer service to treat a customer that way. Proper customer service is to step aside and let the customer go not block them and never acknowledge their existence. I was so unimpressed I'm writing my second review ever. First one was almost a decade ago. read more

Terrible Customer Service . I went through the self checkout and a older woman named "Carleen with a C" who was working at the self checkout , just gave me such a hard time . Once I noticed her behavior I told her I'm all set I'll take my business somewhere else and she replied "good , have a good day and my name is Carleen with a C" in a very sarcastic manner ...So uncalled for so unprofessional read more

I had looked on-line for a new toilet with duel flush for water saving at my store in North Dartmouth, Ma. found what I needed and went to the store to buy it. First of all the store was like a ghost town, no associates to help you! I found the aisle where the web site said it was located and not to my Suprise there wasn't even on display and no where to be found, I finally found an asst. who told me he didn't work in that department but see if he could help, He looked up and down the aisle and just as I did and did not see the one I wanted, he said that he couldn't look it up for me because they(Lowes) didn't want to teach anyone to do another dept. Because I needed something now I opted for another item. Now the fun begins going up to the registers there were none open, just self checkout! I find that there more trouble than there worth! I think that if you have to use a self check-out they Lowes should give you a added discount to compensate you for the trouble! The last thing that got me was there was no one outside to help me get it in my car and I am handicaped! Will think twice about going there again! read more

They are a mess. Don't bother buying lumber. They don't have lumber carts, just grocery carriages and flat beds. Customer service is a part of their history that doesn't apply today. They are more interested in seasonal home accessories than anything else. read more

Hauled six 40 lb bags of morton rust defense salt to customer service to have them price match with Walmart on the exact same product...https://www.walmart.com/ip/Morton-Clean-and-Protect-Plus-Rust-Defense-Water-Softener-Pellets-40-lb/16561289 Here's the Lowe's one: https://m.lowes.com/pd/Morton-40-lb-Salt-Pellets-with-Iron-Reduction/3332700 Customer service gal tells me that even though the bags match EXACTLY, unfortunately the 'model numbers are not the same'...so she cannot price match. Interesting because the one in Wareham does all the time! Seriously Dartmouth Lowes...you lost a few of my friends for garbage service like this...now you've lost another...all because your willingness to price match is based on model numbers for SALT. read more

The young lady at the paint department makes me never want to shop at Lowe's again... at least not for paint. I wanted to pick the whitest trim paint I could possibly get so I chose Sherwin Williams extra white. She explained that extra white comes pre-mixed by Valspar and she could sell us that. She said she promised the color would be the same. Since we were now on the hook for Valspar, I grabbed a paint chip from their section that was even whiter, the Ultra White. She insisted that the one off the shelf was actually pre-mixed and it's the same color even though the paint chips were clearly different. (Ultra White and Extra white are not the same!) She "offered" to open the paint and dry a drop of it on the paint chip to prove that it was the same, but not before complaining about having to open the can. I said fine. The dried sample was clearly a different shade of white abut she insisted that it was because it was not completely dry. See attached photo. Did I mention that she was giving us was exterior paint because she was insisting that all paints are the same? We took our business to Home Depot. I just feel like it would have been easier for her to mix the proper paint and be done with it. By the way, Fred from flooring is the ONLY reason I will shop at Lowe's again. He is so knowledgeable and helpful, he is patient with customers and makes us feel like he really has our best interest by recommending the perfect solution after identifying our needs. Thanks for listening! read more

Lowe's Home Improvement - Appliances Near Me - North Dartmouth, Massachusetts

After having spent 6-7 years working for Lowe's while Honorably Serving in the Navy and afterward; it is completely disturbing how badly their customer service has gotten! I made a $1200 order for drywall to be delivered to a store front I am trying to renovate! But the delivery service (that I paid for) wanted me to wait all day for their delivery at their convenience! This couldn't happen cause I had a last minute delivery at a Lowe's in Amherst, NH to ensure that Lowe's can continue servicing their customers! If I called out of work, a special order for Lowe's and their customer would of been missed! My delivery had to be cancelled cause the delivery service out of North Dartmouth only operates on a mother's hour schedule to benefit their drivers while providing no customer service! And when I spoke with the store manager, Pam, asking if I can get the delivery in the afternoon so I can ensure the Amherst Lowe's has what they needed to service their customers; NO HELP WAS PROVIDED! Absolutely pathetic! The local Home Depot was able to make the delivery on short notice and on time! Thank God too! I had a crew of 10 waiting for Lowe's bullshit! I currently am a Class A Driver that delivers concrete and landscape stone to Lowe's and other home improvement stores to sell! If this is what level exists for customer service now at Lowe's; I will gladly follow the golden rule and return the same pathetic service! Lowe's doesn't care about customer service; why should real customer service committed Class A truck driver's best committed to them? Now I am struggling to end my Lowe's credit card! Go figure! read more

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This is by FAR the worst Lowe's! Customer service is absolutely terrible! This is also not the 1st time, this happens multiple times at this location. Even before covid they were terrible. Good luck asking for help for anything! read more

Very disappointed Lowe's in Dartmouth does not require customers to wear a mask. Thought this was a state mandate. Maybe I need to lookup the definition of mandate. Would they have let me in if no shirts or shoes? I strongly suspect no, too dangerous I suspect. read more

Not one single cashier register open, only self checkout which had several employees just standing around it having personal conversations. It's one thing if you have self check out but also have employees working at a register, ridiculous to make customers do self checkout while employees stand around watching me do their job. While trying to scan a rather large item, one employee, didn't move from her spot, but called out to me that I could use the scan gun instead. No thanks, I'll shop elsewhere. read more

since when does delivery guys charge $30.00 to move not take out an appliance? and it has to be cash! and paid $50.00 for delivery?

Dave at Lowe's Dartmouth was extremely helpful today. He answered all of our questions, directed us to several products and exhibited the utmost professionalism. Great experience. read more

I had a delivery issue, and when I called the store they said they would have a manager call me and never did. I responded to the text that I was not happy and the text said someone would reach out shortly. It's been 4 days and no call. I called back to the store just now and was left on hold for 15 minutes before finally hanging up. Such horrible service. read more

DO NOT GET DELIVERY FROM HERE. Considering how much the staff and store manager care about your business, I probably wouldn't even shop from here. The gist of my annoying story with this store is that when the website wouldn't let us order, we needed to order on the phone. We very clearly told the phone person where to send our very large and expensive purchase (noteworthy because you'd think they'd care a little more, and understand our issues that come up below). We also paid for assembly and had a lengthy conversation with the guy about how necessary it was. Big housewarming party, lots of people coming, getting delivered the day before the party. LOTS OF BOXES AND NOWHERE TO PUT THEM. We would have ordered elsewhere if we knew what was about to happen. First off, Lowe's of North Dartmouth was unable to fix the delivery location THREE TIMES, putting us in a panic every day until we finally talked to the delivery guy at 7:30am the final day of delivery ourselves, who was incredibly rude. Amongst other attitude, the conversation ended something like this: "Oh yeah, I don't have an assembler" "But.... we paid for assembly" "Well if you don't want it, we won't deliver it" SERIOUSLY? If we didn't have fifty people coming over in a day, we would have cancelled the order right then. But unfortunately, we needed them, so the day before the housewarming party, Lowes left two admittedly un-handy people frustratingly sitting in an entire living room full of boxes that need to be assembled in the time we were supposed to be preparing, cleaning and shopping for the housewarming party. Oh right, and cleaning up, cutting and wrapping boxes and styrofoam that literally filled the entire first floor of our house. The best part? I sent a lengthy email to Lowe's, who forwarded it to the store manager. His response? I'll paraphrase it for you.... Man, that sucks. If you ever decide to order from us again, I'll make sure it goes smoothly. What would be a useful response? I don't know.. Responding sooner than four days too late? Sending a frigging assembler? Offering some kind of discount, considering we paid with a Lowes card? F these guys. The only thing we're happy about with this purchase is cutting up the Lowes card and setting it on fire in our new fire pit. read more

We have been picking out paint colors for our house for a couple of weeks and have hated them all, it has become very stressful. We decided to go to Lowe's after visiting all of the usual home improvement stores and a very nice man named Lorenzo helped us. I can't say enough about how kind and helpful he was. If you are stressed about colors, go see Lorenzo. read more

I recently purchased a small window AC from here. I brought it home and noticed a dent in it so I packed it back up and lugged it back to the store. When I arrived I was told they could not do a straight exchange, they had to refund my money and I had to go pick out another one and go through checkout. Would have been nice if they offered to have an associate go get another one for me seeing as I've already been through enough hassle lugging a 40+lb AC back to the store due to damage. Also, what kind of goofy exchange policy is that? She literally handed me cash then I handed it back to them to purchase another unit. Not the kind of efficiency I would expect from a large box store. I returned the following week as my old dishwasher kicked the bucket. I was browsing several brands of dishwashers hoping to make a purchase there and availability on many of them was 16 days. A small mom and pop appliance store down the street was able to get the same models next day, needless to say they earned my business over Lowe's. I keep foolishly trying to give Lowe's my business but it seems they are actively trying to get me to purchase products elsewhere via bad customer service. read more

Very inattentive employees that can't be bothered to help. They can however be found smoking cigarettes in the sheds in the parking lot.

Worst experience EVER!!!!! Ordered a Fridge....called the night before they were to deliver (3 times) and then again the next morning - gave me a 4 hour delivery window....never showed up (never received a courtesy call to let me know they would not be there)...called the next day, was told that they were leaving the store now with it I (live 15 mins away) showed up 4 house later with a dented refrigerator!!!! Refused it!!! Called the corporate office....absolutely NO SATISFACTION...just a "We are sorry about this" - not worried that I had to throw out over $100.00 worth of food and was still without a fridge!!! Will NEVER purchase another thing from Lowes again!!!! read more

Larger and cleaner than Home Depot. Convenient and easy parking. Has issues with not enough sales people, but I've never been to a large hardware store like this that didn't have those problems. Unfortunately, we have grown to accept this poor service as 'normal.' Basically, if you need something and they have it, hopefully you can find it on your own. Otherwise, you're in for about 20 minutes of chasing after busy sales people helping other customers. I will return because going here beats running from place to place looking for what you need from smaller stores like Ace or True Value. read more

I needed to make an exchange at this store (Dartmouth) and they were terrible. Spoke to one of the store managers and she didn't even take the time to work with me. I was not happy at all. They will not get anymore of my money that's for sure. Only reason they have 1 star is because I can't leave 0 stars. Drove to another Lowe's in Raynham and they were extremely helpful. Took the time to work with me to get what I needed. read more

Ugh. I wish I could give less than one star. DO NOT ASK FOR HELP IN THE APPLIANCE DEPARTMENT! Incompetent imbeciles!! After much bullshit I am currently stuck with a dishwasher I don't want instead of the one I ordered. I can't spare any more brain cells to try to explain basic things to morons so I'm just keeping it. Go elsewhere for your own good. read more

This understaffed store obviously has management issues. I realize that the Covid-19 lockdown has made life a lot harder in every way for those doing home improvements, construction of any nature, and most DIY projects. What a sad day for this area to try to 1/ get in touch with almost any department ( I tried 6 different departments, and no one answered the phone...), 2/ find a sales person, and then most importantly, find a sales person who knows much of anything. There are, of course, some exceptions, and when you find one, you have to find out the schedule they work, because otherwise, you will find incompetence rules...too bad...Go to Home Depot instead! read more

Did our kitchen remodel though them absolute disaster ...worse customer service there stubborn and don't listen.. asked to talk a manager the worker tells me to call back .. everything came in at different times . Cabinets came in wrong sizes . Managers weren't helpful one day went to go pick up our island the employee told me where rn was and basically expected me to load it myself no offers of help.. never again ... not just that just went to pick up some wood pellets from them a employee told me to wait ... been 32 mins and I'm still waiting here at the desk this place is a joke read more

Service lacking! Went to purchase a substantial amount of items for a bathroom remodel on 1-10-19 and there was NO ONE to assist me. The first man I asked in that department told me that unless it could be taken care of in five minutes or less that he could not help me as he was leaving at 3 PM and another man was on lunch. Then I was told "everyone is at a meeting." FINALLY a man returned from lunch (at 3:30 pm) and was able to help and seemed to know the products. However, I was told that I would receive a call when the shower door was in, anticipated to arrive on 1/24. I called on 1/24 and was told the door had come in on the 20th! No one called me -- the lady on the phone said their was a 'system failure' -- whatever that means. In the meantime my contractor was waiting to put that shower door in, it was the last thing needed to complete the bathroom. read more

Wanted to buy one piece of wood laminate flooring to patch a hole in my kitchen. They refused to sell me one piece that even had a damaged corner because they are sold by the box. Well about 8 pieces were not in a box they were scattered around and were damaged. Really!!! You couldn't sell me the one piece. Good luck selling a half empty box of damaged flooring. read more

I bought a Power Washer 3 years ago but never used it until last week when a neighbor asked if anyone had one. As soon as we connected the water it started leaking out the bottom. I knew it was a long shot, but I brought it back to the store where the customer service desk kindly said that it was well past the 90 days and there was nothing they could do about it. I called the manufacturer but they said it was past the 2 year warranty. As a last-ditch effort, I contacted the store manager of this Lowe's and they were very kind and understanding of my particular situation. They gave me store credit for another pressure washer. I really appreciate it and want to thank them again! This is the type of service I would expect from Costco, not from a Home Improvement store. read more

If you enjoy wandering aimlessly through a warehouse where nothing is labeled correctly and no helps out, then this is your spot. No help and the employees when they do help, don't have a clue. Avoid this place at all costs. I asked to talk to a manager and the manager refused to come out for assistance. That is unheard of. I have worked in retail for over a decade and know what a managers job entails and that is about it. You are lucky enough to have a job, so do it. read more

If I could give one start, I certainly would! I purchased a Stainless Steel stove and refrigerator approximately 3 years ago and they have both rusted! I would never purchase stainless steel appliances again, however, I know other people who love them. Is it because Lowe's carries low quality appliances or is it because Whirlpool has "cheapened out?" read more

On the Sunday before Thanksgiving, we tried to order honeycomb shades for our large windows (48"x 84"). We were quoted a price, which included $99 for installation. There was a $35 charge for measuring, which would be refunded when we ordered and that the measurer would call in two to three day. Reasonable. A week later we had not yet been contacted so we called the store and were told that we would hear by the end of the day, which was the case. An appointment was made for Thursday at noon - the guy came an hour late - bad GPS instructions he claimed. He said the measurements would be submitted the next day and the store would contact us in a day or so. By Monday we had not heard so we called to confirm the info was there and drove to North Dartmouth. The order showed up on the computer screen but could not be accessed. The salesperson suggested the system purges old orders - two weeks is old? The order was re-written and to our astonishment the price more than doubled and included $281 for installation as the measurer claimed the top of the shade would be more than ten feet from the floor - it is not. We asked for the measurements that we had we paid for and was told that we could not have them but when asked they refunded the measuring charge. If you want to waste your time and enjoy total ineptitude this is the place to go. read more