Great local hardware store that manages to have it all! If you've ever been lost in Home Depot or…read moreLowe's frantically trying to flag down an employee to get help - Durfee's is the spot to go to. The friendly staff are helpful and can point you in the right direction for what you need. There's an information desk to the left when you walk in and you can usually ask questions there, if there's no one there the cashiers can help. They do so many different things that I didn't know about - they rent power tools and it's super affordable (I rented a sander for 4 hrs for $10), they repair screen doors, they have garden supplies...the list goes on. I'm super happy with the repair they did on my screen door so I'm including a picture.

Had to pick up some SS wood screws recently-- and I was pleased with the direction to the second…read morefloor. Unfortunately, my companion was a 75-year-old neighbor, and he did struggle to walk the stairs. Yikes they are steep! The containers attached to the back wall ,of wood screws, was easily accessible, but sadly previous customers had made a mess of /fun ... mixing up the different sizes and styles. Overall pleasant experience the sales team is always very very helpful.

I finally got around to getting Rhodie license plates for our car. Our last state of residence did…read morenot require front plates (or at least we didn't put one on), so we didn't have the front plate holder up. I went to Ace to try and find out which screws I would need to put the front plate on. When I arrived the very nice older gentleman asked how he could help me. I told him and he said that he wanted to come out to the lot and look at my car. He went back in and grabbed a couple of screws along with a screw driver. He took my plate from me and started screwing the plate in for me. When he was done he said, tell the lady at the register that you owe her $.50. When I went to the register I told her that I owed her $5. After she had rung me up and I signed the receipt I told her to give that guy the $5 as it was only supposed to be $.50. She said that she would do that immediately! What a great group of people. You would never see anything like that at Home Depot!

The store is close, convenient, clean, and as being an Ace Store with a statewide reputation of…read morestocking a variety of items, I expected more. An employee of the store, a large man with black clothes and various devices on his belt, asked, as I walked down the aisle, "what can I help you find today?", I said I'm looking for some very small washers. He said Isle 9, as I continued to walk towards the hardware isle thinking he was going to be helpful, and as I walked past him, I heard him comment in the background, "what do you think, I'm working today?". I've seen him in the store before. I thought what a smart alec. He is always standing in the main isle talking to the employees working in the isle, which I believe is the paint section. After searching for the parts I came in to buy for over 20 minutes, and coming up empty handed, I took a small part up to the register. The bill was 30 cents plus two cents tax. The approximate 18-20 year old male with dark hair who waited on me at the register stated: "I owe you 68 cents, but because your bill is 32 cents, and we don't have any pennies, I ll give you 65 cents change." I said ok." Then this kid, who I've been witness to disrespecting other customers in the store previously, stated: "can I keep the 65 cents then?" I said "no you can't." "what about the receipt then?", he asks, as he started to crumble the receipt in his hand. I said "no" I want the receipt too. He handed the receipt over and said: "there you go"! ( when I got into my vehicle, the receipt in print indicated that of the $1. that I gave him for a 30 cent purchase, he gave me back 68 cents change, when he actually returned 65 cents.) It just made me think about the lack of courtesy and respect shown by this person at the register, as well as, the lack of customer service by the other individual who stands around talking to employees instead of actually assisting customers. That individual appears to pick and choose which customers he will assist. I've worked retail in the past, It was your job to ask a customer if he or she needs help, and if they imply "yes", you don't retort with a smart alec comment, you help them find what they are looking for. As far as the individual at the register, I've witnessed him show signs of disrespect to other people in line at the register before, with comments and insinuations that seem downright uncalled for. Maybe I'm old school, but if you want to keep that individual working, put him stocking shelves, in the back room organizing inventory , but not on the front line running the cash register where he is dealing with your valued customers. He should learn courtesy and respect before working the front line at the register. I have not had many dealings with others in this particular store , but if your store help has the same attitude as these two, I would straighten out the problem. Your customer is the number one asset to your store, and employees with attitudes should be dealt with accordingly. You won't gain repeat customers who have experienced these types of scenarios as I did.

Recently moved to the neighborhood after purchasing a home so I've been a regular here. So glad to…read morehave this place in walking distance, especially with all the projects that come with new home ownership. The crew here is great, always quick to help you find what you're looking for and if you explain what you're trying to do, they're pretty helpful with ideas as well. They also all have a great, sarcastic sense of humor, which I'm a fan of. And to add to their convenience, they do UHaul rentals. Picked up a truck here no problem for my move. I just wish they were open longer hours!

Excellent family business that truly takes the time to care about their customers. This is not a…read morebig box store! He will not be treated like a number. It's easy to see why they have been a staple of this community for over 100 years!

Adam was extremely helpful with a grill issue that I was having…read more He even came to my home and resolved the problem.

This store has a great friendly and helpful staff. I was looking for a kitchen timer and I asked…read moresomeone where to find it and he took me directly to the exact location of the item. When I was ready to check out, the cashier was also very chatty and friendly. It's always refreshing to come to small businesses and being treated like a person, not just like a revenue-generating entity.

Absolutely the best order online and pick up from a locker in store. It was so easy to place the…read moreorder and get the instructions for pick up. It was a reasonable price and in stock. If you can scan a QR code this locker pick up service might be for you.

my original post got deleted by me accidentally. I bought sliding door on August 18. I was told…read moreit would take up to six weeks to be put in. I had to call and I was told November 11. Frustrated with lack of response to installation. I contacted the link below and this was the response . I will take my business elsewhere next time. Thank you for taking the time to share your feedback with us. We understand how frustrating it must be to wait this long for your installation, and we deeply regret any inconvenience caused. Based on the availability determines on how fast we're able to start and get projects completed. You may reach out to the store to see if there's any closer dates available. While we understand this is not the news you wanted to hear, we want to be transparent. Thank you for your understanding. -Imari

I wanted to get two O Cedar flip mops at Ace Hardware since I had a 25% off coupon. The website…read moresaid that this particular store in Bristol had 19 in inventory so we decided to go and get them. I could not get them online since the maximum was ONE mop per transaction. So we stopped at the store and went to the mop and broom section. No O Cedar flip mop to be found...when I asked one of the staff members about the item, I showed her the item on their Ace mobile app and she went on their system to check for inventory...she said, they had none in the store...but the mobile app said they did.... Confusing... She said, I can order from our warehouse and you might be able to pick up next week, I said, yes...so I can use my coupon. When she went to get the special order entered, the system said that they are no longer getting any more of these mops.... Weird how the mobile app inventory and the store inventories do not seem to talk to each other... Unfortunately we left the store empty handed....

We want to share about our experience with outstanding customer service from the Bristol, Rhode…read moreIsland Ace Hardware Assistant Manager Ben. We ordered online for sidewalk service after consulting multiple times with Ben via phone. We then placed three different orders and then called to add more. Ben brought everything out to the car and even took two remotes back in to replace the batteries. He was pleasant and friendly throughout this order process complicated by our repeated updates and changes. He is knowledgeable and helpful. We want to publicly commend Ben for his exemplary work.

You can count on TESSIERS for having whatever type and size of fastener, odd bits of hardware etc…read more and they can find it for you and have you rung up in minutes. Remarkable selection. And you don't have to buy a big bag of bolts etc when you only need 1, saving a lot of money. And that's not even mentioning their brewing and yard supplies. They are knowledgeable and friendly. We needed a recommendation for a local electrician. They gave us 3 and the job was done the next day

This is a REAL hardware store, where the staff can answer your questions authoritatively and almost…read moreall the time, the item you need is somewhere on the shelves. Above and beyond all this, their prices rival those of Home Depot and/or Lowe's. Can you truly ask for anything more from an establishment?