Asked woman at the returns desk, can we return something past the return period for store credit? She tells us, "yes." So, my husband (who is on dialysis, and a bit weak), helps me load a gas heater into the truck. We take it down to Lowe's Oxnard, and wheel it in. The woman at the returns desk tells us we can't return it. I ask her to ask her manager, as I don't want my husband to have to help me load the item back into the truck. I tell her my husband is sick. She doesn't care. We go back and forth, I tell her we were told we could return. This is a brand-new item that Lowes now wants 20 dollars more for - they are losing nothing. She calls another manager (at my request), who cannot be bothered to come down to talk to us, and says no. Worst part, this woman is all about making sure she wins whatever battle she was fighting with us so that we cannot return. She does not care a rats about us. I know this is so, as we had to drag the item back out without anyone offering to help. Heartless jerks. read more

Purchased a SS sink online for $429.00 which never shipped. I spent 2 hours on telephone hold to reach a CSR. They advised they would cancel and refund the order as the drop ship vendor couldn't be reached. They then advised I should place a new order. 5 days later two identical sinks arrive of which one was returned to the vendor using their supplied call tag. The original order was never canceled or the verified return refunded. I went into this Lowe's to resolve the issue and was assured the Store Manager, Anna Hathaway, would personally resolve the issue by contacting HQ. This never happened forcing me file a dispute with CC company. Good bye Lowe's, hello Home Depot. read more

I love that I can walk in here with no mask on and no covidiots bitch at me. That being said, these stores are horrible, the indifferent and unfriendly staff avoid you at all costs and when you do corner one of them to ask where something is they have to look up anything your asking them on the company directory. Everything they stock is cheap bullshit. All the tools are garbage, the decent brands are the consumer type low grade versions. Even stuff like plywood is cheap Chinese crap. The best part about this store was the bathrooms were decent and fairly clean, so if your looking to take a shit, and want to buy some as well, this is your place. read more

The customer service that we received from this location was appalling. We bought a washer & dryer. We explained to the customer service rep that we only wanted to buy a set that was in stock. He assured us that both items were and they'd be delivered in two days. We called to confirm the night before and were told we were good to go. Friday morning comes and Lowe's calls to say that the washer is not in stock "anymore". Do we still want the dryer delivered? Say what? We confirmed they were in stock multiple times. We stated that we did indeed want the dryer delivered that day. We were then assured the washer would be delivered on Monday. We confirm again that the washer will be delivered on Monday. Monday comes and no washer. We've spoken to 6 customer service reps and now a manager who cannot explain why for the 2nd time our washer isn't being delivered. He then tells us that he can't get it delivered to us until Wednesday. No explanations, no apologies, no sorry for the inconvenience, nothing! A week after making our purchase and we still didn't have a washer. I will take my business elsewhere. They clearly showed they do not care about taking care of their customers. read more

We visited the appliance department. The staff was very friendly. Ryan was very helpful. However, we encountered a problem with our rebate which was offered by Samsung. Maria, the appliance manager, was extremely nice and resolved all issues to our satisfaction. read more

Dear Lowes. You are my favorite store. When I go to your store, my wife asks "Are you going to Disneyland?" But I have to say I am very disappointed of my experience today at the Lowes located in Gonzalez avenue in Oxnard, CA. Although you had associates at entrance and exit counting occupancy with a clicker, the volume of people you were allowing inside amounted to a large crowd. I don't think you need to make a buck that badly, since you have never been ordered to close doors like all of our businesses. I expect that from your competitors since they show their colors with their political contributions, but not from Lowes. All isles were full of people, very crowded and impossible to navigate with proper social distancing, and there was no sign indicating where to grab a disinfected cart or dolly as every supermarket in town have been doing for a while. Although the vast majority of my neighbors were ignoring recommendations and were not wearing masks, I am beside myself after seeing several of your associates not wearing one either. So I was protecting myself for them, sweating and never removing my mask while loading large bags of soul in a dolly but they cannot protect me? I am 60+ and I only leave my home every 15 days with a detailed shopping list, and this is the first time I felt my health and well being were threatened in my neighborhood so far in close to two months. Do a better job or I'm switching to ACE Magic Mountain. read more

I chose Lowe's to do a kitchen demolition and install in June. Took forever to get the cabinets four months and no one called me. Got the cabinets in October then it took turn a week to come out and inspect them and they found one of the corners of cabinet was damaged. Not good! They found a few other minor defects. I called installation support team what a joke. Spoke to someone and they said either the can pick up the damaged product or at the end I would get some money back. He really couldn't tell how long it would take for me to get new cabinet. Now we are In November and still waiting for demolition and install. According to them this has been escalated to the district manager but nothing has been done. If you are looking to get a kitchen remodel don't go to Lowe's worse experience I've had. read more

I purchased a washer that unfortunately didn't work. The associates here are amazing. The return process was easy. Angie in Customer Service was so wonderful in helping me return and purchase a new washer. She definitely made my shopping experience a great one. Good Job Lowe's!! read more

What can I say being the first time I come to a Lowe's, usually it's a home depot but let me start by saying very clean and big but I didn't find sara to be very helpful.. We walk up to the self checkout and ask her for military discount, she makes us go to regular register. Really? Not out of courtesy that we were already on the self checkout.. Please be courteous to customers specially if the person is already to pay and go.. Sorry for interrupting the dance part of the employee.. Keep dancing and not being courteous to the customers sara! FIRST TIME AT LOWES read more

I can't say enough about Lowe's appliance team. Our water heater was on the fritz and we had to buy a water heater- twice. We got a good deal but at first the installers couldn't get the wh to code without moving it across the property. So we canceled. Great customer service btw! The plumbers were great. S & P Plumbers. They helped us get a permit through the City of Port Hueneme. Then wh went out completely so we bought the appliance again. Again Lowe's was great! We bought wh at 6pm when schedule department had already gone for the day. Oscar and Ruben at Lowe's made it work for us to schedule wh the next day. Four days without hot water was enough! All is now well because of Lowe's and S&P Plumbers. read more

I usually love Lowe's, and most of the stores are customer friendly except the Oxnard store. More than a couple of times I've been shut down on my discussions about coupons and it usage. I understand my emailed coupon cannot becdoubled up with sale price but at times the clerk and manager Nicole will use my coupon and not honor it at the same time??? Frustrated she made zero effort to appease a valued customer who just recently spent over $8,000.00 on product. Now I drive the extra 4 miles to the Ventura store. read more

I don't understand why some of the employees don't wear a mask! Is state mandatory to wear a one for fuck sake! Also they basically don't care if the customer have one or not read more

Mark (manager) & Gil (plumbing area) were life savers tonight. They both helped me get the correct pipe plug I needed in order to cap a water leak at home and turn my water back on. I live 6 miles from Lowe's and I had to come to Lowe's right before closing. I have 2 kids at home and in order for me to turn my water back on tonight I needed help ASAP! Thank You for knowing your stuff and helping me get home to fix the problem read more

I found a range I wanted at the Lowes in Ventura and unfortunately they were out of stock. They did however let me know that there were 10 in stock at the Oxnard location. I went there with the info in hand and GRISELDA in the appliance department processed my order immediately. Super friendly, knowledgeable, made the whole process quick and easy. So nice to deal with service personnel that know what they are doing and are pleasant while they are working! read more

We wasted over an hour here getting nothing accomplished. Every counter we walked up to was empty, and when we called for help everyone seemed like it was an inconvenience to help us. The kitchen counter area guy was the worst, very rude. read more

The women's restroom was very unsanitary and filthy. I saw multiple employees standing around talking to each other while the restrooms could have been cleaned. I was not able to use the restroom because of how filthy it was and had to go to a nearby location and return to lowes after. I was disgusted with the maintainence of this part of the facility. read more

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I have had very good experience with the staff and management of Lowes Oxnard for the past several years. Today (11-3-21) I was taken aback when the young woman cashier asked if I wanted my change. Now if Lowes was a nonprofit I would have no problem with this question and would gladly have given my change to them. But this young lady was about to pocket my change. I guess the morality of their employees has deteriorated. read more

MILITARY READ THIS. I moved from a new duty station and bought a new dryer because mine died on me, so I got a new washer and dryer. The customer service will leave you on hold for 30 min then just hang up. We were told that we would receive a delivery in a couple days then it turned into a week and a half then the next day I called they told me the appliance workers are on lunch. I called 2 and a half hours later and they told me they were on lunch for another 45 min. The products here are great but the people and customer service are absolutely terrible. read more

I would rate this location with less than 1 if possible. Went in last weekend to purchase a microwave, the middle I wanted had to be ordered. Also ordered install and delivery. The sales person, Juan Vasquez told me the microwave would be there in less than a week. Come to find out a week later after hearing nothing, I find out he never even ordered the microwave. I've called the store numerous times and have been promised phone calls back yet no one ever returns the call. I just keep getting transferred from department and to department. I even tried speaking with the manager who has on three occasions now told me she would call me back with an answer to what's going on and yet still nothing. read more

I hate Home Depot, crowded, guys standing in parking lot, looking for job. every1 busy. So I try to avoid that place as much as possible, Always try to goto Lowes. less people. But the shape of the store makes it hard to find stuff. the store is like L or T-shape. Some of the workers are new and walking around doing nothing. If you ask them where to find some items. They just point you to a #lane. Most of the time they are busy taking to each others and laughing. Some guys are like (please please don't ask me,)They turn and run the other way kinda attitude. Since they open I've been there over 12+ times. Most of the time , same old experiences. SAD read more

Location is where the old carriage square movie theaters and old Vons use to be. Place is new........and parking is not bad. A good amount of workers are from the Ventura location. It seems a little more convenient than home depot (especially if you live more into Oxnard. read more

Lowe's Home Improvement - Front of the store - Nurseries & Gardening Near Me - Oxnard, California

This is a NEW location since Nov. 2011, so it is nice and clean with great friendly customer service. read more

Lowe's Home Improvement - Nurseries & Gardening Near Me - Oxnard, California

My husband and I needed to purchase some new blinds for our rental home. We needed them to be trimmed to fit. A very nice young man named Frank came to help us. He was polite and professional. His customer service skills are top notch. Frank helped us choose the best ones and had them cut to size within a few minutes. It's rare to come across someone as nice and helpful as Frank. read more

I had better customer service at the Ventura, CA Lowe's. Today, hubby & I was looking for a part for our broken toilet lever. The store is so big that we ask directions to the plumbing section. Well, we found the plumbing section, but not the part. Saw an employee talking on the phone nearby. He saw me looking at him and looking for something on the shelves. But when I heard him finish his call, he walked away without asking me if I needed help. I saw that my hubby was still looking for the part, so I called after the employee who ignored me. He showed us where the part was, but didn't bother asking if we had any questions. He just walked on with his co-worker. Poor customer service. Turns out my hubby had questions that I couldn't answer, so I pressed the service call button. To my dismay, that same rude employee showed up. Wish I could remember his name. As my hubby was asking the questions, I was watching & listening how this employee answers. Have you ever felt like the other person was thinking you are asking stupid questions? Well, that's how I felt when this employee was answering my hubby's questions. My hubby is not stupid....he is not a plumber either. This employee was no help at all after he left us. We left the store empty-handed. We went to a better & smaller hardware store in Port Hueneme near the Navy base. Stay away from the Lowe's employee in Oxnard who has "lazy eyes". He just wasted our time, and may be yours (unless you like getting frustrated). read more

Clean, organized friendly staff. Love going here for DIY projects or just for little odds and ends. It's close to home and never too busy. They have a great selection for home and garden. Also right now they have a wonderful supply of Christmas decorations from wrests to wrapping paper. Love the Christmas villages so beautiful. Can't wait to decorate for Christmas. read more

We like Lowes better than Home Depot. The parking is better and the lines are not as long. They have a great no questions asked return policy. I love the discount plant area where they have plants for up to 50% off. They don't have a good veggie starter selection though. read more

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Nice Lowe's! Really organized, there staff is a little mindless (why do businesses like this hire staff who are unknowing about home improvement stuff) anyways, no lines, and I was in and out with what I needed! read more

Customer service people all seemed pretty helpless and seemed like they just wanted to make sales instead of answering my questions

We attempted to have our kitchen remodel done by Lowe's. We had everything paid for and our contract signed in July and, as of now, at the end of October, we are still waiting on cabinets to be delivered without defects. There has been delay after delay and the Lowe's staff has overall been horrible. They blame each other for giving us incorrect information and for each delay. They don't return phone calls or emails and leave us just waiting with uncertainty after paying a great deal for a kitchen remodel. There are so many working parts with such poor communication that my husband ended up having to contact the cabinet company directly. It seems like the cabinet company Lowe's contracts with is extremely unreliable and has not been able to send us a quality product. We were waiting for our 3rd shipment of cabinets, by the time we cancelled our whole kitchen product. The design staff is very friendly and very good at what they do, so we were initially sold on using Lowe's based on their skill and design. Their contractor also seemed to know what he was doing and was very helpful. However, every other person we worked with seemed inadequately qualified to do their job. After Lowe's broke the contract we signed because of their constant delays and being unable to give us a start date for our kitchen, we asked for a full refund. read more

I went into the Oxnard, California store last night to purchase a new Side by Side Refrigerator and new Gas Self-Cleaning Range for my Son and Daughter in Law. Also, I needed to get some paneling cut, but they refused to do this telling me it is against Company Policy? Needless to say, I left for Home Depot three mile away and bought the Refrigerator and Range and they happily cut the panels for me. They even took the product to my vehicle which Lowe's has never even offered to do when I bought product like this. Now, the reasons they are closing so many stores are evident in this visit. Never again will I step foot in a Lowe's store! My name is shown in San Francisco? WRONG! read more

Huge parking lot, takes some getting use to. Still miss the abandoned Safeway and the Carriage Square layout. The first Lowe's I ever went was in Oceanside. I needed some straps and it was the only store that was of convenience near Pendleton. Luckly, there was a display with straps and cables, facing the entrance. Now, this one. I was looking for lawnmower air filters, plastic anchors, caulking, and a few other items. I am more familiar with Home Depot, needles to say, I needed some familiarization. The price for the filter I needed was average, however, HD has a similar filter. For the same price, including the housing for it. HD, winner. Plastic anchors, from what I saw, only came on packs with accompanying screws. Not alone, like I was hoping. HD, has various packs of anchors without screws. Winner, HD. The caulking, easy to find and only thing I bought. Just to not walk out without buying something. Lowe's is geared towards, novices. read more

Excellent store. Great knowledgeable service from Tony Rodriguez in kitchen appliances. Maria manager in Appliances really helped me out read more

Lowes has a great selection of products where you can get almost anything you need. That being said, I will never ever order anything custom from Lowe's again! We ordered Carpet, a man came and measured and said it was anticipated it would be installed in a couple weeks. We chose a carpet color, it wasn't available for sometime so we chose another color to get it installed sooner. When the installer for Lowe's called it turned out to be a month of waiting instead of a couple weeks. Then began the calls and disconnected calls... Spoke to a wonderful lady who offered to intervene for us and try and get an earlier installation date. We were supposed to get a call the next day, but that didn't happen so I called them. Went through the menu, got to installations was disconnected. Call back and was transferred somewhere else where they said we need to talk to someone in installations, transferred again and the call was dropped. Called customer service and went through 2 to 3 menus it rang and rang and the call was dropped. Called again... Chose deliveries... It rang and was disconnected again. Called and tried installations again and was disconnected. Called again. I chose Spanish this time and the man who answered said he would transfer me to customer service where I was finally connected to the lady I spoke to the day before. They were having problems with the Company Lowes contracted to do installations. The woman was trying to help us and said even employees are frustrated and have reported to the company that calls are being dropped. I guess we're not that important... You would think a customer's call would be the most important. We will not go through any custom installation at Lowe's again. I'm ready to throw my phone through the window... but then I'd have to deal with Verizon! Ugh read more

Inept staff at return desk and checkout. I returned two items and noticed that the merchandise card they gave me was less value than what I returned. None of the staff knew how to fix it or they were playing dumb. Thus is the second time they have shorted my return. Assistant manager, Hector was called but he was unable to fix the staffs mistake. Hector unfortunately kept saying he was the store manager, yet his name tag identified him as the assistant store manager. Either way, he was as dumb as his staff. They dont know their business and routinely can't assist you with an item your looking for. This same Hector told me the refrigerator I wanted was not in stock and wouldn't be for several months. Yet once home I ordered the fridge on their website and it was delivered within a few days. So either is playing stupid, or he really is stupid because he did not know what was in stock and misinformed me. Later for Lowe's I'm returning to their competitor. read more

Lowe's Home Improvement - Lowe's - Nurseries & Gardening Near Me - Oxnard, California

Lowe's hires 3rd party appliance installers and they don't install the product correctly nor are they accountable for their work. I bought a Samsung fridge and they didn't include the ice maker tray that came with the freezer so I had my salesman order the part that came with the freezer and when it came in it was the wrong part! Absolutely a pain in my rear! Not only that what about the dent on my fridge? Thanks Lowe's for reminding me I have other options instead of shopping with you. read more

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I was extremely disappointed in this specific locations. I was assisted by a young man in the home and garden section. He was assisting me in purchasing a metal patio. I had asked him if lowers delivers and assembles the product. The young mans responded "yes" we assemble this item. I asked him 2 times and he continued to assist in check -out. This young man was had me convinced. I was extremely happy. Upon delivery: 1) They stated the delivery time was between 10am-12 noon. They didn't call until 1:00pm as a courtesy they should at least call and say they are running late on deliveries. I work so I don't have time to be waiting around. 2) They dropped off the item (unassembled) Today I contacted lowes and spoke with David and his excuse was the employee was new. I'm an employee for a company and if I don't know the answer I do not provide people with the wrong information. This was very poor customer service and now I have to find someone to assemble this product and spend more money -------- Outcome of complaint and inconvenience: Absolutely nothing was done. This store has very poor customer service. They do not care about the customers and the inconvenience that it caused me. I do not recommend this location. read more

Today at the paint counter there was a very rude person working there who refused to wear his mask when my 80 year old mother asked him to.His response was, "did she want help or not? So disappointing! read more

Horrible customer service! I went the customer service desk to ask if they can send someone to outside garden and both times they page nobody showed up. I decided to look for someone myself and I then asked an associate that was in inside garden if he was able to help me out he said he was going to send someone! read more

After spending 40 minutes of incorrect isle locations and 4 different store clerks with incorrect locations for KRY White Appli TO, I went back to Griselda who was the last clerk who gave me incorrect location. Griselda apologized and actually took the time to lock my product, which was located in a place totally different from where you'd think it should be. Thank you for your help Griselda. read more

I don't come to Lowe's often but the last couple of times I have gone I have been helped out by Joshua. He is always so friendly and helps me find things around the store. Most of the time when I go most of the employees don't even ask me first if I need assistance with anything. I usually have to go hunt someone down and ask for assistance. read more