Horrible service In July 2023 my husband and I ordered 7 windows. they were delivered to my house and the following day the installers came on time however with not the proper equipment to install the windows which were on the second level of the house. The installers were also told they were installing 1 sliding glass door only. so after figuring out what to do they installed the windows, with us supplying the scaffolding and ladders to get to the upper level. they started to install the last window and realized it was ordered backwards(it was an odd shape window). OK fine, they supposedly notified Lowe's of the error to reorder a new one. We called the following week and was told it was not ordered, so they did it that day or soon after. It came and it was ordered wrong again. They ordered it from the wrong company. So they said they would order another one. It is now into November. They scheduled the install date the day after Thanksgiving so we rushed home that morning to meet them at 11am. At 12 they still were not there , around 1pm my husband called and was told that the window was ordered wrong again-the wrong style. We have talked with Lowes with each error and nothing gets done. We just keep repeating our situation, even though we were told the information was in our account. They were going to order the window again-which would be the 4th order of this 1 window. We finally said cancel, since you guys have a hard time placing a correct order. We(on our own) had to put our old window back and seal it up before the rain starts. We have asked to speak with management but we get disconnected or told they will call you. No calls yet I would expect some sort of compensation besides the refund of the window. I guess I'll see what Home Depot can for me. I'm sure they know what to do read more

Always great service at Lowes. But here is better than great. They treat the customers well and are extra helpful. I told the clerk about a price difference and she made the changes, no further questions. read more

Save yourself the headache and don't shop at Lowe's. Not only do they not stand behind their products, but they don't honor their warranties either. 7 months ago, I bought a log splitter with a partner, 5 hours of run time later, and its trash. This splitter was garaged and maintained from day 1 and never mistreated. By the time I'd split half of a cord of wood; the pull string was already having issues, but that wasn't all that happened. Typical weekend 2 months ago; wake up, pull the splitter out of the garage, first pull and the string breaks as it fires, then it starts rattling like crazy and grenades. Thank goodness it's covered under the 1 year warranty, right?.... wrong. Dirty Hand Tools has badging all over this thing saying "CALL US for any issues and for warranty claims" so, I did just that. What a joke, they tell me they will only warranty the frame and hydraulic system. I would need to contact Kohler for engine warranty. NOWHERE on the unit OR in the manual, does it mention Kohler regarding warranty issues.... awesome. Same day, another 30-minute wait time for a representative in the claims department to get on the line. After explaining my issue to 2 different people, I'm eventually told by Koehler, to take the splitter to the nearest Koehler dealer. I found one online before the Koehler representative was able to bring up the list on their end, so I thanked them and went on my way to dialing the next phone number. The local dealer was very nice and helpful but needed to see the splitter. Unfortunately, the tongue of the splitter's hitch had broken as I was disconnecting it from my truck on the day, I bought it from Lowe's. I hadn't thought about it since I never planned on towing it anywhere... until now. My local dealer recommended that I remove 4 bolts and bring the engine down to the shop so, the following day I did just that. Meanwhile, my partner calls Lowe's who says that they can process the warranty. Great news I thought, since I live closer to Lowe's and figured they might even handle the warranty in house. Lowe's representative instructed my partner to put the engine back onto the frame despite what the dealer had just told me so, I did just that. After borrowing a trailer and spending a good hour trying to get the splitter onto it; I was finally able to hand it off to someone at Lowe's. Fast forward 2 months and I still don't have a splitter at my house. I've spent countless hours on the phone with Koehler, Lowe's, and Dirty Hand Tools. All 3 companies say it's not their problem. Dirty Hand Tools says its Koehler's problem, Koehler says its Lowes's problem, and Lowe's say's it's Dirty Hand Tools' Problem. Nobody seems to understand that this is NOT MY PROBLEM, but it's affecting me more than anyone else. I've lost tons of time and money since all this started 2 months ago, and I'll continue to lose more money each day that passes, and I'm left without a splitter. Now, after my splitter has been taken to two different shops for diagnosis, I'm presented with a $419 repair estimate which is more than it would cost me to purchase a new engine, AND I'm told that the repair work will not be covered under warranty. No thank you.... I'll just take my splitter and never shop at Lowes again. Lowe's will call me once the splitter has been "located" and I can pick it up... great. I don't anticipate needing a trailer because surely, they must've repaired the tongue that was broken on day 1, right?... wrong. Words cannot describe my level of frustration when I arrived at Lowe's only to be met with this (see image) ... YES, the engine is in pieces, NO that's not how I left it, and NO, the tongue was not fixed either. "Sir; your log splitter is ready to be picked up." read more

Lowe's Home Improvement - After getting a call from Lowe's saying my machine is ready for pick up. - Nurseries & Gardening Near Me - Paso Robles, California

I'm usually not a fan of big box retail but the employees at Lowes in Paso do their best to help people find what they need and some of them have a lot of knowledge that can be helpful for DIY. Al was extremely helpful in the building Plumbing area and Dan is great in the Pro area. read more

Miserable customer service Some days military discount works some days it doesn't Clerks unable to figure it out Management no help Will not go back Home Depot and OSH offer military discount. They'll get my business now read more

Absolutely abysmal customer service, the male "supervisor" was rude and unhelpful and could not have cared less about resolving what should have been a simple issue. Home Depot will be my store from here on, where customers are treated with respect, the store is well stocked, employees are knowledgeable and they know how to pick up the phone. read more

This store is impossible to contact by telephone. Either they don't answer, after 9-10 rings Or they answer and the dept they transferred you to doesn't answer Or the dept person answer and proclaims they are busy and promises to return phone calls, which they do not. Something wrong with the management, training and /or recruiting at this location. Time to move on. read more

Never ever come here for installation services or delivery services. Only come here to buy simple items off the shelf. Every single time I have a project with them something goes wrong and it turns into a big production. New carpets: they mismeasured and didn't order enough material. Refrigerator delivery: not on the manifest=no delivery= 3 day delay Closet doors: ordered the wrong doors I finally learned my lesson. Never again. read more

We have been loyal Lowe's customers for many years. It was our "go to" spot while remodeling our home several years ago and again last year when we updated our kitchen. That was all in Southern California. Our experience with this Lowe's has been very different and not so good. Ordered a dishwasher and we were promised delivery in about a week. Over a month later, lots of phone calls and promises and still no dishwasher. The employees were always very kind, but the system just seems broken. Ultimately cancelled with Lowe's and went elsewhere. read more

It's bright, it's open, they have lots of stuff. What do you need an a home improvement store.... Stuff, and lots of it. Everything from mowers, to putty. Halloween decorations to drill/driver sets. Smart home automation, to water softener salt. I get it all here. They do a great job of honoring veterans here with 10% off all items every day. Just sign-up, verify service, and you get 10% off. Makes it tough to go anywhere else. The staff here are polite. And while the lines tend to be long and slow, and the self checkout does not work with the app, it all moves eventually. Love how open and bright it is here and while I still am learning the layout, it's nice and mostly logical. So I like it! read more

FYI If you are a veteran dont think you will get a veterans discount by showing your Ca drivers license marked veteran. You will be denied at the register and told to go to customer service to register your phone number with Lowes database. Also FYI: at Home Depot just show your ID at checkout. No hassle. They give you a veterans discount without further hassle. Im sure Home Depot ends up giving more discounts due to less red tape but I hope they make it up with repeat business. read more

This store is HUGE and filled with everything you could possibly need for home improvement or diy projects. Everything, that is, except for help. Wandered around for almost ten minutes to find an associate to help. When I was finally able to find help they we literally no help. The told me first they didn't carry a product I knew they HAD to carry, then they probably did but didn't know where it was and my best bet was to walk around in a general area to look. THEN they pointed me in the complete wrong direction. It was so frustrating. A simple trip turned into such a headache I wish I would have just ordered online instead of shopping brick and mortar. read more

I don't understand the long string of 1 star reviews. It looks very suspicious to me? I've shopped at this Lowes since it opened in Paso Robles and have never experienced any of the things called out in these 1 star reviews other than shoppers not following the Covid mask and social distancing protocol. I've never witnessed Lowes employees without a properly donned mask. read more

Best Lowes that I have ever been to. I live 73 miles away from Paso Robles and will gladly make that trip just to go to this Lowes. The employees are SUPER friendly, the building is clean, the prices are great (they have more sales than any other Lowes), and did I mention the employees are GREAT?! Seriously though- they offer their help without you even having to throw out the hints that you need help, they go out of their way to introduce themselves and throw the "have a safe drive home" phrase in the conversation. They truly care about their customers, will go out of their way to help you and if you have any issues they go above and beyond to make things right. Lowes Corporate needs to make a visit and use these men and women as role models for their future hires. Great Job Paso Robles Lowes- you have made my family loyal customers. read more

I can't believe they don't require masks at the height of a pandemic! First time I went in about 30% of the people weren't wearing masks the second time 50%! Most of the staff have it around their chins if at all! They said it was a corporate policy to not require masks but the Lowe's by my house in San Jose you would never find someone without a mask! I say boycott it stay healthy and stay away read more

HORRIBLE HORRIBLE HORRIBLE service at the pickup desk. No enough folks working Talked to a couple guys walking around (managers??) sails it would be faster than just buying at a register!!! NOT - epic fail today. Very disappointed with this service and EVEN MORE SO with management in the floor! read more

They showed a product available in the local store. I paid for it online and drove to the store only to be told that they DIDN'T have it. An hour of wasted time for the round trip. read more

We recently purchased two wonderful appliances from Lowe's in Paso Robles. They are not the issue. The issue: The third party delivery service that were taking our old appliances out did not remove the front door as they were supposed to & they gouged our door. Of course I heard it happen & was not happy. They removed the door prior to bringing in the new appliances as they were supposed to. We immediately called the sales rep at the store to tell him & he said don't you fix it WE WILL. WELL....since then we have sent several emails with photos of the problem(as they suggested), called the dept/ store multiple times and nothing and no one has bothered to provide us with a follow up solution. OR even bothered to respond to our emails or phone messages. Now my husband is going to go in to the store & personally speak to someone in charge. We should not have to run them down to fix the mistake. We are VERY disappointed with the service after the sale. read more

I was at Lowe's today and was appalled to find that, in the middle of a pandemic, only one Lowe's employee was wearing a mask. There was no social distancing among employees at all. The store is making no effort to protect its customers, either, as are Costco and local supermarkets. I counted a total of four customers in the store, on a relatively busy day, that were wearing protective masks. And none of them appeared to know what social distancing is! As an "essential" business, Lowe's is doing nothing to ensure the safety of its customers, and apparently there are quite a few people in Paso Robles that don't care. Now I understand why Paso has the highest rate of Covid-19 in San Luis Obispo county. I will no longer be a Lowe's customer! read more

While giving room for Covid-19, Lowe's is absolutely failing us. We have spent about 100,000 there in the last 6 months and with the guarantee that they would back up their products and promise to handle it if anything was not working out. However, now that we are at the point in our project where we found ONE item that was a 1000.00 item, they tell me too bad, it's been over 30 days. Super disappointed. Corporate pretends to listen but just keeps you on the line for an hour and gets you nowhere. Again, tough times for all of us, but yuck! read more

Yeah okay I'll complain about Lowe's first off let's start with the positives they have friendly staff if you can find one of them. They have just about anything you need and their prices are competitive with Home Depot, which I absolutely hate. Now the cons, it is getting more and more like Home Depot every day in that you can hardly find a staff member if you need help with something. The big difference is that if you do find someone at least you have a good chance that they know what the hell they're talking about. I went in to get a faucet today and they didn't have anything that I could have used. My sink does not allow a sprayer and it is cast-iron so no drilling. Then I went to have a key made and I stood out in front of the key kiosk waving my hands saying, "customer here love to see a staff person, anybody here?" Wish there was a button I could press to bring the key fairy down from the heavens. Right then another customer came along and showed me the button. Not my proudest genius moment. A staff member came over and he was super sweet, made my key and got me on my way. He also showed me that there is a Lowe's app that I downloaded and now I can navigate myself through the store to find what I need since they're obviously not going to hire enough staff to help me out so 3 stars that's what you deserve that's what you got... peace and love J read more

Lowe's Home Improvement - About 17 people working in the store right now and my only option is self-checkout. - Nurseries & Gardening Near Me - Paso Robles, California

This location is spacious and clean and has pretty much everything you're looking for unless it's a salesperson. The large big box stores are always a challenge to find someone when you need them. The people who I do find are happy to help though and are stationed in areas that they know about so you're not getting the, "I'm not sure, let me find someone who does..." statement every time. I love the outdoor garden area and the seasonal displays right when you walk in. The schematics are always pretty consumer friendly. If I just need a few things, I'll hit my local hardware store though. read more

In September I went to the Paso Robles Lowes store to purchase a screen door and have it installed by Lowe's. It has been a nightmare trying to get these people to do the job they promised months ago and that I have been paying on since October on my Lowe's card. I have called the store numerous times and spoken to Brandon and then Don on different days and was promised by both both Brandon and Don that they would follow up and apologize for my inconvenience yet. No one has called me back with follow-ups on this issue. Today I called corporate Lowe's and complained to receive a full refund for all of the payments. I have made the past three months and cancel the order for the screen door installation. I am appalled at the poor customer service of this store, and no longer wish to do business with them. The installer named Christian promised he would call me back and he never has either. He had informed me that when he did receive the door he still thought it wasn't correct and didn't know how to install it so he would have to go back to the store and ask the rep indoors to show him how to install the door. Are you kidding me. Unfortunately, he was not. Neither did Lowe's contact me prior to the installer showing up to install install the door to arrange a time that is convenient for the customer. Since when is that OK I want my money back as soon as possible and someone should contact Eric the store manager and notify him of this egregious and incompetent service.. read more

Worst experience I've ever had and I've had a lot of bad ones here! Came all the way over to Cambria to pick up the mirror that I bought online and it was not here and they did not call and they had my email and couldn't bother to do that either... Even though the receipt online looks like it charged my card I guess it didn't until you pick it up. So buyer beware! Don't buy something here online and think you can pick it up and it'll actually be there! read more

The worst customer service I've seen in a major retailer in some time. We wanted to purchase some pots in relatively large quantities- a really simple task in most cases. We've done large orders with Ace and HD before and they bend over backwards to help earn the sale. Lowes, on the other hand... not so much. When we asked them to order more of the product or do a store-to-store transfer, the manager said no. He told us to drive to Bakersfield and pick up the product we wanted. When we offered to pay to have them transferred from Bakersfield to Paso, he said that he didn't know how much it would be and refused to get us an estimate. This is a laughable failure to earn customer loyalty. read more

Thank you, Howard, for the excellent service in hardware on Sunday afternoon at Lowes. Even though I needed a few nuts, bolts, and screws, Howard was extremely helpful, asking about my project and then guiding me to the right pieces. Great customer service, Howard! Thank you! read more

I have found Lowe's staff to be very helpful and friendly local people, so no problem there. Store policies regarding returns and or exchanges seem to be most fair and generous, again great. What Lowe's has a problem with is stock, many items have disappeared from the shelves, employees just roll their eyes as they quietly admit that something on the corporate end is going on. Many times I have found myself having to go to Home Depot or the local True Value or Ace Hardware stores when the Lowe's in store stock fails. To sum up, good people, Lowe's is standup backing their products. Lowe's need to pickup on their inventory. read more

What's the point of having so many employees if none of them know where anything is. Spent an hour plus searching the store for brackets that I need to build a table. Asked 4 employees and none of them were helpful, friendly and nice, sure--but not helpful. Train your staff better Lowe's, you make more than enough money to put a little more time and effort into creating a knowledgeable and friendly staff. read more

We purchased middle of the line Kraftmaid kitchen cabinets May of 2022 with Steve Woods at the Paso Robles Lowes. Steve was great with customer service but we wish he had shown us a (life size) sample of the cabinet doors that we were purchasing instead of a small (approximately) 12 inch by 12 inch sample. A small sample does not does not give the customer a good idea of the quality or workmanship of a 29 inch by 15 inch door. PLUS, we were never shown thicker cabinet doors that do not sound like plastic or hollow. The cabinet doors we have are about 1/2 inch thick with no back panel. Just unbelievable! Amazingly, the cabinet doors were installed within a relatively short time after ordering. After installation we noticed how cheap and shoddy the cabinet doors looked and they sounded hollow and looked like they were made of plastic. The original pine cabinets we had were better and stronger and built to last. They were 25 years old and still in great condition. We just wanted to upgrade our kitchen. The new cabinets won't last more than 5 years. They are crap! After spending Almost $20,000 you would think we would get something that would withstand the test of time. Anyhow, we got in contact with Brandon who is one of the store managers. He has been polite and kind and actually came to our house and agreed that the cabinet doors had to be replaced with an upgrade or we had to be financially compensated or he would do both. That was almost a year and a half ago. To date we have not had any resolution! We were offered $2000 in compensation which was laughable. We were also told time and time again, over and over again through text messaging with Brandon that new replacement doors were on their way......or better yet they arrived at the store but were poor quality.....or they were lost in route or some other nonsense. It's amazing how quickly we got the cabinets after ordering them but getting just the doors replaced cannot happen. This is beyond ridiculous. We have been patient but our patience has now gone. At this point, we are forced to reach out to their corporate office to see if we can get some resolution. BUYER BEWARE.....make sure you check out the thickness and quality of your cabinet doors when buying. Have them show you the actual size of the doors that you will be buying and remember if you go middle of the road you will get plastic and hollow sounding doors. read more

Just dont ever work there! Worst employer in the city convenient but a bad work environment they bleed employees out so badly. Otherwise there you go. read more

Today I needed a new dryer for my home. I must say Julie in appliances was such a HUGE help! I had called earlier to ask about a new dryer. I had explained what I needed. Julie was extremely Helpful above and beyond. My expectations, I described what I needed Julie was very fast in her help. Clearly she knew what to do. My husband was going to go by Home Depot. After talking with Julie, and gave Julie the model number, she got right on it.. Needless to say all was taking care of. My husband came in after a long day at work and now we will have our extremely nice dryer installed this Thursday.... I hope Julie is recognized for what she did.. I Do not know her but she is truly an asset to your company..If there were only more people that cared about there job such as this employee life would be be great. Thank You Julie, If you need to contact me. I think you can find me L.P. Yes because of Julie we purchased the top of the line product... read more

We are a pro customer of Lowes and the Orange Store. We shop at all the locations on the central coast for both companies. Service varies based on the people you talk to but Lowes in Paso Robles has been invariably courteous and helpful with everything from small purchases to pro orders of several thousand dollars. The pro desk at the Paso Robles store is second to none compared to all the other pro desks at all the other local home improvement stores. I have not been disappointed with the help we've received or the accuracy of my orders. Delivery has also been stellar. At some delivery locations I thought the delivery crew would have to drop the product at curbside and I would have to get it to the jobsite, but each time they worked with me and managed to get the product to the best location. This is the pro service one would expect and I sometimes drive the extra miles to go to the Paso Robles store rather than the Santa Maria store because the service is much better and the pro people know what they are doing. I think it's because Ashley, the pro desk manager, expects the excellence she delivers from all her employees. Lowes in Paso Robles is my go-to store for pro jobs and my own honey-dos. read more

I would give a 0 star review if I could. We purchased 3 custom exterior doors and 2 closed doors from Lowe's February 2021, paid in full for the doors and installation. Fast forward to September 2022 and the three exterior doors are incompletely and incorrectly installed and the closed doors still stored in my garage. At every opportunity Lowe's has dropped the ball with communication, project management and workmanship. The custom doors were ordered incorrectly. One was installed even though it is clearly too small. The installer tried to fill the open space with old baseboard material and foam. I don't think the screws even reach the framing of the house. The installer put nothing under the threshold of the doors so the metal flexes when stepped on. The trim for the front doors was never put on so I see the foam and boards in my entry way (has been like this since Janruary). No one returns my calls and I have to stalk the store calling over and over in order to speak with anyone. I wish I had stuck with my original doors because the new doors do not function properly and Lowe's will not fix the problems. read more

I've been Black Friday shopping for years. Today we happened to be in Paso Robles for Black Friday so we started our day at Lowe's. I've never, on any day, seen as many sales people and helpful and friendly too! Other stores could (AND SHOULD) learn from you. Thank you. read more

As previous reviews mention, their customer service is often lacking. When they first opened I'd get approached by 2-3 reps as I wandered the aisles, asking if I needed help. Now, I'm pretty much on my own & when I do find a rep (except for the paint dept; they're pretty good) they often look confused & not knowledgeable. Today's sucky experience: I spent 20 minutes in the garden dept and was ignored by not one, two, or three reps...but FOUR workers in that dept just bopped around, chatting, watering plants, stocking shelves, never once asking if I needed help. It was the middle of a weekday, not busy...in fact only 1 elderly couple was in the whole section and they left within moments. I seriously was the ONLY customer in that area yet the workers just couldn't bother assisting me. So Lowe's management at the Paso Robles location: please remind your employees that your customers are what matter. You can have a clean store (you do), well-stocked shelves (sometimes), and fair prices (usually)...but if you have sucky customer service and make us feel like we're interrupting you--we'll shop elsewhere. read more

I bought a defective refrigerator here and it turned into an all out nightmare due to their poor organization and service. It isn't their fault the fridge was no-good, but I do blame them that it wasn't until I received refrigerator #5 that I finally got a new, working, damage-free fridge. Trying to buy paint here can be a challenge, too. I tell them my order and when I come to pick it up, it isn't right. They don't have any sort of form to fill out your request and try to fill orders off of memory alone, so they get it wrong a lot. That's why they always have mis-tint paint on clearance. I give 2 stars because their plumbing department is amazing. They have 3 regular employees over there who really know their stuff. If you need plumbing help or something simple like a lightbulb, they do a good job. I also like the return policy. But they leave a lot to be desired in paint and I will never buy an appliance here again. read more

We love our Paso Lowe's! I wish they had traeger spices though. We go there for one thing and always end up leaving with quite a few things. Unfortunately I tried 4 bathroom stalls before I found one with a toilet seat cover.... that was annoying but oh well! Also, very glad they have self check out, quick and easy! read more

When this store first opened it provided great customer service and employees wouldn't let you go by without asking if you needed help. Now you must find someone on the floor and chase them down. When you do make contact they have to ask elsewhere for an answer. I attempted to buy an expensive lawn mower they had advertised and found the shelf empty. An employee I finally cornered looked, checked with someone else then finally said the item would be in the following week and that they had "probably sold out" an old ploy usually meaning they didn't get them or ordered too few to cover the sale. This was on a Saturday morning. Needless to say I bought somewhere else and will be very hesitant to even bother with Lowes in the future. There are too many other options with better service. read more

This place is HUGE. and they have really stepped up the customer service with a well trained staff. I can find what I want and move on. I like that! - And really huge garden center too! read more

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Living on the Central Coast, if you are looking for items related to hardware, gardening, or DIY home improvement, you're generally limited to a few stores: Home Depot, OSH, ACE Hardware (locally known as Miner's), or True Value (under local names of course). And it's not always a one-stop-shop place. Enter a new choice into the hardware market...Lowe's. Based on the outside design, it doesn't look like a typical big-box store but rather a sort of aesthetically-pleasing, modern building. The interior of the store is full of bright lights complete with big signs pointing out the well-organized sections within the wide aisles. It also happens to be quite clean overall. They happen to carry a lot of items as well, ranging from washers and dryers to small toaster ovens and LED light bulbs. I was even able to find a nice, American-made cooling fan, which is usually only sold during the summer months. Customer service is OK for the most part, especially if you need help finding something. Overall, Lowe's is quite an inviting place to buy hardware for the house, especially if you can't find what you need from the other hardware stores in the area. At least now there's some competition. It's a mile or two east of the Hwy. 101/46 exit. Check it out! read more