Five stars all the way. We are doing some renovations in our home and were shopping around for high quality, yet affordable waterproof vinyl plank flooring. We stopped by this Lowe's and were approached with help right when we walked in the department. Steve was our guy!! He gave us some helpful tips about the different options that they had, what was in stock, and he even gave installation tips. We have learned that it is not always this common to receive this type of genuine, knowledgeable service. Thanks Steve for being you! For the floors, we chose smartcore, which is a brand unique to Lowe's and the installation was a breeze. We are so excited with how the floors came out, the color, and can't wait to clean them ha! We recommend this brand and location if you're looking for new flooring! read more

Lowe's Home Improvement - Hardware Stores Near Me - Saint Charles, Illinois

Ordered just went to pick it up when I clicked. I'm here. It didn't give me a barcode or anything so I had no idea how to do it. I went to the service desk to ask for help and the lady working at the service desk was very rude. Did not want to help at all. She's pointed and goes. It's over there just do it and I'm like I don't know how to do it. She's like figure it out seriously what is wrong with people? You're working customer service learn how to do customer service or get a job that you like so annoying. Next time I'll go to Home Depot or Menards. Lowe's is just closer to my house. I'll go drive the extra miles. read more

Purchased a refridgerator at Lowe's, and found outt They do NOT honor their appliance waranties!!!

The staff here may be "nice" people at their core, but some are inept and incapable of answering basic questions. Specifically Roy, who not only has a bad attitude but lacks any basic knowledge of the store he represents. Beyond basic lack of awareness and the ability to interact with customers in a respectful manner, Roy can't problem solve. If you don't know the answer, find someone who does. Asking questions to Roy is like pulling teeth. And he'll make you feel bad for trying. Altogether a bad customer service agent who shouldn't be in a customer-facing role. Beyond personnel issues, the store itself is poorly organized, particularly in the lumber department. Tough spot to shop, so I find myself using Home Depot and/or Menards for basic essentials. Onward and upward. read more

Be careful buying reduced appliances in St Charles, IL store. I bought a reduced priced over the range microwave that looks new. Lowes appliance person said customer changed mind and unit is still brand new. When we started installing it we found missing parts and damages inside out. In other words it's garbage and should not have been re-sold. Lowe's manager refuses to give us credit because it was past 48hrs for reduced items. read more

Went to return some pvc fittings leftover from a project this summer, told they do not except returns past 90days period. I had a receipt, didn't know fittings expired, if this is their policy, il take my business elsewhere. read more

Buyer beware when purchasing appliances from Lowe's. If you do not purchase with their credit card, you have 48 hours to ask for a return of a large and expensive appliance that does not work correctly. They will not take back an appliance (dryer) that does not dry and then finally does not allow the gas line to work. The dryer slowly (within four days, not two) died. Lowe's will not replace it because it is after the two day return policy. The dryer is a lemon. read more

Purchased a freezer on Black Friday and was provided a December 21, 2024 delivery date (needed by 12/24). Received a call from the delivery vendor (not even Lowe's) on 12/4 advising me the delivery date was being pushed to early February 2025. I was transferred to a Lowe's representative and advised the delivery date had been changed to 1/17/25 because the product was out of stock. Loews' customer rep was condescending and rude, insisting I was to blame bc I purchased the item at a discount. The rep hung up on me while I was waiting to speak to a supervisor, 25 minutes wasted. Another 40 plus minutes to be offered 10% off an LG comparable freezer that cost $270 more than list price ($324.90 more than purchase price). I believe this is called Bait-and-Switch; the fridge they offered is also listed on the webpage for the fridge at question (see pic). Very disappointed in Lowe's and they have lost this customer, not that they seem to care. Very underhanded and unethical business practices. read more

Lowe's Home Improvement - Picture of freezer's description page on Lowe's app showing more expensive LG option. - Hardware Stores Near Me - Saint Charles, Illinois

Kelly in custom shades and blinds is the most remarkable worker. She is super conscientious and polite. She went the extra mile to take a difficult experience that was challenging for various reasons and make it absolutely thoroughly addressed. I can't say enough about that department because of her. read more

Update to my original (12/16/22) review of replacement windows from the Lowes store in St. Charles, IL. Below is a timeline of what has happened. Bottom line: There is no way I would ever order windows from Lowes or Atrium again. NO WAY. It's been 12 months since I ordered replacement windows that they said would be ready in 2 months. They didn't install the windows until 5 months later, and how here I am 12 months after the initial order STILL WAITING FOR THEM TO REPLACE DEFECTIVE SASHES AND SCREENS. It's been a nightmare -- mainly because nobody at Lowes or Atrium (the manufacturer) gives a shit. The installer (a third-party contractor hired by Lowes) has been great. But that doesn't make up for Lowes and Atrium. Timeline: Aug 2022: I ordered $15K of replacement windows from Lowes vs other vendors because the Lowes sales rep said Lowes could get the windows by Oct 2022 (everybody else was saying Dec). Dec 2022: The windows that were supposed to available in Oct are finally manufactured -- and then the windows sit at Lowes for 2 weeks while Lowes works out a dispute with the installer. (Nobody contacted me to tell me the windows were done. Nobody contacted me to tell me there was a dispute with the contractor. I only learned this info by making multiple phone calls myself to find out what was going on.) Jan 9, 2023: Windows are finally installed - but with multiple defects (short glazing beads, crooked grids, defective sliding door, defective sashes, torn screens, etc.). Installer provides a punch list to Lowes on Jan 12 and tells me replacement parts usually take ~4 weeks. Feb 2, 2022: I call Lowes to check on status of replacement parts. Lowes has not ordered any of the replacement parts. March 9, 2022: I call Lowes again to check on my replacement parts. (BTW, Lowes NEVER calls me with updates...it's always me calling them.) I learn they ordered replacement screens and sashes, but they did NOT order the biggest defective item: a sliding glass door for the patio. Why not? Apparently Lowes was waiting for Atrium (the manufacturer) to come inspect the door. But Atrium declined to send anybody. March 13, 2022 (3 months after the initial install and report of a defective door): Lowes finally orders a new door. April 25, 2023: Installer replaces defective door and some of the defective screens and sash. But some of the replacement items from Lowes/Atrium were wrong (sent lower sash instead of upper sash, half screens instead of whole screens, etc.). June 13, 2023: Installer again replaces defective screens and sashes -- but some of the replacement items from Lowes/Atrium are STILL wrong and have to be re-ordered. August 6, 2023: I am still waiting for replacement parts. Meantime, I spent half a day documenting the BIGGEST problem with my order that neither Atrium (the manufacturer) nor Lowes wanted to bother inspecting: The installer noted multiple short glaze beads. Short glazing beads can let cold air and water into window frames that are supposed to be insulated. The installer said Atrium or Lowes should come out and inspect the windows -- but Atrium and Lowes both declined to do so. So Ken, the millwork manager at Lowes in St. Charles, IL, told me I needed to document everything myself. So I went around the house today, moving furniture, tilting in the windows. inspecting glaze beads, taking photos, recording warranty numbers, making a list, etc., etc., BECAUSE NEITHER ATRIUM NOR LOWES COULD BE BOTHERED WITH A QUALITY ISSUE. My original order was 1 sliding door and 16 windows (16 upper sashes and 16 lower sashes). 10 of the sashes have short glaze beads. Another 6 have crooked "grids" (grids placed between panes of glass by the manufacturer to simulate a multi-pane window). So in total, 16 of the 32 sashes need to be replaced -- something that you would think Atrium or Lowes would want to see for themselves. But like I said, they don't give a shit. read more

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Stopped doing business with Lowes. Their installation service is a scam (as I learned this week). Very disappointing. Bought a washing machine from Lowes for $800.00. Paid $50.00 for the haul-away of the old one. Paid $160.00 for a Lowes service plan. The washing machine came with free installation. One delivery day, the Lowes crew insisted that they are only allowed to perform installations on galvanized steel pipes, and they are not allowed to detach the old washing machine for haul-away due to the same reason. They advised me to have my copper pipes replaced with galvanized steel pipes. I called 2 different Lowes and their Customer Service number, all three of which confirmed this policy. I then asked my plumber for his opinion; he stated that copper pipes are superior to galvanized steel pipes, that many newer homes have PVC pipes, and that steel pipes are generally not installed anymore because they are subject to corrosion. His opinion was that Lowes "policy" was a dodge. A second plumber confirmed my plumber's opinion. I cancelled the Lowes service plan I had purchased, got the washing machine installed, and informed Lowes that they had lost my business for life. The End. read more

Service is terrible. Waited over 20 minutes for help in lumber and no one came even after the cashier called 3-4 times. Lost my business for good as a Lowe's Pro member. This is the next in a handful of times this has happened!!! read more

My Aunt bought an old house a few blocks away from this store, and since it's the nearest place we can get the service we need, we went here to take a good look of their service and tools. I did not understand why other reviews are just one tar for their customer service but they did a pretty decent service for us. The staff in this shop assists us in a friendly way and really knows her job. Since we are new here we asked a lot of questions and surprisingly the staff knows it all, he even added additional information which we think is great. We get most of all things that we needed and I can say that they are of good quality and some of them are in sale so we save a lot of money. And also the parking lot is also spacious so you don't need to worry about parking. read more

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I bought all new appliances within the last year. The fridge was the last. Ordered two weeks ago and first one showed up almost 2 hours after their afternoon window with three giant fork lift dents in the side. Sent back and waited another week. Asked twice to deliver in afternoon and they showed up first thing in morning. Hooked up water line and left. Never took packaging out and fridge did not have humidity control attachment. Left without leveling and I can't because of bad knee and no held to lift. Had to call again and schedule for next week. Guys who delivered did not speak any English so I could not communicate with them. Lowes used JB Hunt for delivery. Obviously they are not training or assuring that at least one on a crew can communicate. On call no 6 and going into three weeks on a fridge that should take 5 minutes to install. Lowes sold out. Never again. read more

I stopped into the St. Charles store on Randall Rd to get something in Electrical that was unusual. First of all, I'm no electrician and needed help. Lowes employee, Michelle, came to my rescue and spent nearly 15 minutes helping me to find what I tried to describe, as well as alternatives, with no success as what I was looking for didn't exist. But for a "no sale" that was a great effort on her part. read more

Terrible customer service in the appliance dept here. The man who works in the appliance section obviously doesn't like Lowes or its customers. Heard him yelling at customers at times. Totally skip this place for appliances! read more

We had a terrible experience with a whirlpool washing machine. Spent MONTHS fighting with whirlpool. The Lowes team took care of us. All of the staff were amazing and helpful. But Ken, the appliance manager, went above and beyond. He took care of our problem and was quick, and helpful about it. As a result of this experience (and Ken in particular) you have a life long customer out of me. read more

Sam in Customer Service is amazing! She helped me find a lost receipt that was important for me to be able to get a warranty on an item I purchased. Many thanks! read more

Had a terrible experience with a return. We had purchased a $200 Christmas yard airblown inflatable which tore shortly after Christmas. When we tried to return it as defective we were refused based on no returns after Christmas. We barely made it into the store and the store representative turned us away. The representative was very rude. That will be my last trip to Lowe's. read more

I called the appliance department to determine specifications on a refrigerator that I was unable to find on their website. Francis answered the phone and insisted the information was on the website and I could find it myself. When I advised him I could not find the information he insisted it was on the website. His overall tone and behavior was belittling and insulting. This is not the standards I have come to expect from Lowes. I will be purchasing my refrigerator from another company who had no problem helping with the information I was missing. read more

I shop at this Lowe's all the time because its close to my house. They usually have what I need and I can get in and out quickly. I typically don't mind paying the higher prices bc this store is very convenient for me but I recently had a terrible experience when I tried to order a patio door through the mill work department. I wasted my time, money and I missed out on a Home Depot window and door promotion because the Lowe's process of ordering a door was so so slow and ina. I would not recommend using Lowe's. Save yourself time and $$ and go to Hone Depot or Menards! Update: went directly to Pella for the door and it was extremely east and affordable. read more

Bought an EGO lawn mower. Bob in this dept was top notch. Very knowledgeable. He owns the product and showed us how to use and maintain the unit. Helped load to the cart and the register was even easier. When we got to the car two associates approached and loaded the box into our vehicle. What a pleasure. read more

I can never get anyone to pick up the phone at this store. Terrible Customer Service. You can't get one question answered and when you are in the store you literally have to tackle someone because they will avoid walking past you rather than help you find something. read more

Bought a $900 Maytag dishwasher at the Lowe's in St. Charles and just 90 days later the thing is inoperable and has been for a month now. Waiting for parts. Lowe's refuses to address the problem stating that after 30 days there's nothing they can do. Really??!!! A 900$ appliance and within 90 days its it dies . This is an ongoing problem with this model and they know it!! And they're refusing to address the issue. This Lowe's is really messed up. Bought everything for a bathroom remodel at this Lowe's and they screwed up every single order- not once or twice but 3&4 times! No more Lowe's for us!! read more

Can I give less than a 1 Star?? We are currently going through a home renovation and decided on Lowe's because they had a good deal on kitchen cabinets. That's about the only good thing we found from this place. Every department we have worked with has absolutely screwed us. Kitchen department: one of the cabinets came at a wrong size, 7 cabinets doors were damaged, the employee placed an order wrong twice for the molding and our contractor decided to just make his own and got material from a different store, finally the Lowe's employee told us the wrong sink to buy for the counter tops (that were also placed through Lowe's). Bath: We ordered 2 custom bathroom countertops and were told they would be ready for store pick up in 3 weeks. We got a call from the store a bit later and were then informed 4.5 weeks. We placed a call to the manager and listed a bunch of things that have been very frustrating and an hour later an employee called and said the countertops would be back to the original 3 week timeline. The Tuesday they should have been delivered I placed a call to customer service at the store and they looked up the two counters and said yes they should be in today and we would get a call that day. Fast forward two days later we get another call saying the counters haven't even been made and they won't be shipped for another 1.5 weeks. We talked to the manager who is offering no help. (Side note: Phil from the this department has been very kind and helpful). Paint: Our contractor has sanded and repainted the doors and trim in the house. We asked the Lowe's employee for the best paint and bought what they recommended. About 3 weeks later we noticed all the paint could just be scraped right off with a finger. The Lowe's employee blamed us for freezing the paint (which we did not do). Then the valspar rep said it could take a month to dry despite the claim on the product saying 3-4days. So we had to buy all new paint and repaint it all. And I think the worst of this is that management offers no solutions or help. read more

Lowes stole $300.00 dollars from me by not letting me return 3 items in perfect condition after 90 days. Never buy from this company.

Do not purchase any door from Lowes where they have am invested partnership with the door manufacturer. My door is under warranty and it been over a month for Lowes to try and figure out which manufacturing plant to file the warranty with. These plants pass the buck, don't respond timely with the store. I am the one calling once a week checking on the status and I get a new excuse (lame) at that every single time. Lowes never calls or emails me on an update. I am screwed not doubt with a door that is dangerously giving away and the glass is going to fall in on me. read more

Service was great. Customer assistance is helpful. Store was very clean. Liked how how the sales items are out for review.

Stay away! After all the money I have spent here and all the screw ups by Lowe's, I will never shop here again. Tried to exchange a lawnmower battery under the Kobalt/Lowe's 3 year warranty and they refused to honor the warranty. Asked to speak to the manager and the assistant manager came down and the manager refused to speak with me. They point blank told me they don't care about the 3 year warranty and I can take it up with Kobalt. But they refused to honor the 3 year on their website that says to return the defective product to the store for a free exchange. Last dollar Lowe's ever gets from me! read more

I actually go to Lowes fairly often but I must say outside of 2 of the floor workers that have been there forever and are very knowledgable the rest of the workers appear to hate working there. The product selection is quite extensive but if you need assistance good luck in finding help. The prices are good but. read more

It's a beautiful day in early June. Great day to do some gardening. Ran to Lowes to get some bushes and help with our selection to be told by the outdoor cashier, "I only take the money. You have to find the guy running around somewhere." What? We walked around and asked a few employees who said they didn't work in the garden center and kept walking. . Didn't find what we were looking for but picked up a couple other plants and things but then decided to put them back. Why give Lowe's our money when they couldn't have any employees in the garden center to help customers? No more Lowe's again Went down the road to Home Depot and 3 people helped us read more

I am really not understanding the reviews here. My husband and I just moved to the area and bought a house needing some minor repairs. We have been to this Lowe's several times over the past month and a half, on different days of the week and different times of the day, and I will tell you I don't think I have ever been to a Lowe's with more friendly and helpful employees. Everyone we have dealt with has had the best attitude and someone is always greeting us or asking if we need assistance as we walk through the store. They treat my veteran husband well and always thank him for his service. We will continue to visit this location proudly. read more

I used to always go to the Lowes, it was the closest to my home. I have been really surprised by the continuous terrible service. The woman who runs customer service during the day is by far the most unprofessional person. Today I needed to by a power tool and blades. No one could answer my question. I asked a woman who worked there and she did not know. This employee told me to ask some old guy running the parts area, I was warned that he can be crabby. He told me instructions are in the box. When I wanted to check out it was self scan. I tried the self scan but my one item was not marked. I went over to customer and that woman was on the phone. When she saw me standing there with al my items she said, "What do you want?" I told her I could not do self serve and she said "Why not?" I told her the plant I was buying was on sale and I did not know how to ring it up. This woman takes the plant turns it all over the place making a mess and says, "There is no tag on this, I can't scan it."I looked at her and said, "Then what do I do?" she tell tells me "Just hang on already!" After being treated consistently bad at this location I will not go back. I would complain to the store manager but I have never see them. I have sold my stock in the company. If the other locations are like this one I can't see them being around much longer. read more

I ordered 3 doors from this Lowes last year and they were installed 4/1/22. The front door and the screen door were installed without a hitch. The fire door that was installed came without the required fast closing hinges. When I reported this to my salesman, he told me that he'd have to contact the installer. After 2 weeks without the promised phone call, I called the store. I was told my salesman would call me back - which he never did. I reached Brian the following Monday. He said he would talk to the installer and get back to me. The installer had informed me that the door came in without the proper hinges. Ten days later I called the salesman Brian back. He hasn't talked to the installer yet. Says the installer is doing a big window job. A week later I call Brian again. He said he ordered the self closing hinges and they should arrive within 2 weeks. (Why don't they have them in stock?). A month later and I haven't received or heard anything about the hinges! Called the store 3 days later (Monday), Brian is not in and I am transferred to his boss Ken. Ken calls at 4 pm and informs me that he will discuss this with Brian the next day. The following day I am told that I will be getting a call from the installer in several days. Almost a week has passed and nobody has called. I guess Customer Service goes out the window once they have your money! Meanwhile I have a door that swings open and hits the wall in my family room. read more

Ordered a grill for Father's Day a week in advance and I arrived to pick and it was only assembled halfway. They couldn't even find the top of the grill and other parts and it was the last one. Will never do business with them. I should have read these reviews before I bought from them. Lesson learned! read more

Just had a great experience with Neal in the paint department. He really cared about us and took the time to color match something that was very difficult to find a match for. He was very friendly and we really appreciated his help! read more

Horrible service. I ordered blinds in January...we are in May. I still don't have my blinds. The installer has been out to my house 3 times. That's 3 times I had to miss work, rearrange my schedule, and all three times there were issues (missing parts), blinds did not have any tension to roll up, one blind was crooked (manufactures incorrectly). If you try to call them the phone just rings and rings with no one to pick up because they are dealing with a customer in person. I called and spoke with a supervisor last week who walked over and had the individual working the blinds department call me back. He called me about an hour later and said he would get to the bottom of it and get back to me. It's been a week, no phone call. Enough said. I would NWVWR recommend them to anyone. Shame on you Lowe's. read more

Jim in the flooring department is a fraud. He and other members in the department like to continually say that "Jim is on vacation" but he'll help you anyway. I was trying to place an order for five weeks and constantly heard this excuse but was told that he would help me anyway. The last straw, after he didn't follow through with my requests to 1. Determine if the carpet that I wanted was in stock, and 2. Confirm the total number of sq feet that the installers required, was when I requested him to break down the total cost of my project. His first response was: carpet pad is $.99 a sq. foot x 120 total sq. feet = $135.60. When I told him that this doesn't equate, his response was: "these are the numbers on the screen. I can't make up the numbers. If you're not comfortable with the expense then it must be too much for you. Don't make the purchase if your gut tells you no." He talked me out of it so quickly that 1. He knew the numbers didn't add up and wanted me to walk away or 2. My purchase wasn't important or large enough for him. Either way, I walked away and have to start all over. You decide. Do you want to go through five weeks and end up no where? read more

I have been there a lot because it is the closest home improvement store to my home and work. It is always hit or miss with customer service. Sometimes it is great and sometimes you know the person should really be doing any other job but customer service. We recently did some flooring work and purchased Pergo from here because installation was only 89 cents a square foot. I will say the floor installation person they subcontracted was nice and worked fairly quickly. Don't expect superior craftsmanship. The flooring was fine, the transition/reducer strips could have been done much better. read more

Say NO to LOWE'S ! roof botch. siding botch. customer service a nightmare. they won't stand by their work that isn't done right . in particular, causing leaks read more