I am a huge fan of Costco but this is confusing me…read more... Explain to me how the pharmacy closes for 90 minutes in the middle of the day on a Saturday for lunch with multiple people working. Can't you stagger lunch breaks? But in general pharmacy staff is great, this is just not convenient.

I recently visited Costco on 59 to activate my new membership. The older gentleman who helped me…read morewas very thorough in explaining the membership benefits and took the time to answer all of my questions. The process went smoothly, and I appreciated the excellent customer service during the membership setup. At the time, Costco was running a promotion where opening auto-renewal would qualify me for a $50 Shop Card. I received the card by email about a week later and decided to use it during my first grocery purchase. Unfortunately, my checkout experience was disappointing. I wasn't aware that the Shop Card needed to be scanned before applying it to the transaction. When I tried to use it, the cashier seemed frustrated and commented that he would need to void the transaction and wait for a manager. Another associate grabbed my cart and started putting items onto the conveyor belt quickly, and I wasn't sure which items I should leave in the cart. While I had a great experience setting up my membership, my first grocery shopping experience at Costco was not what I expected. I hope the checkout process can be handled with more patience and better communication, especially for new members who may not be familiar with how everything works.

I spent thousands of dollars on materials for my home renovation. The flooring that was installed…read morein my basement by a qualified professional does not adhere to the floor. I contacted Prosource, who referred me to MSI (their supplier). They sent a person to examine the installation. Months went by, and I did not receive any information. I contacted Alex, and he told me he would send a copy of the report that day. He didn't. I let another week go by, and contacted him again. He told me he would send the report today. Once again.... nothing. I am starting on another round of renovations, and I will not allow my contractor to use Prosource. If it costs more, it's worth it to get a decent level of service and follow-up.

The very best source for tile, and flooring! The depth of options and the knowledge of the staff…read moreis phenomenal. I take my clients here who are designing new kitchens and baths and also those looking to replace their floors...none better! The range of their products is phenomenal and the expertise they bring is an added bonus. You need to check them out! It is a wholesale showroom and not necessarily open to the public, so grab your designer and get over there!

"Appears New" is slang for we opened a box and if there's something's in it, with a bunch of bubble…read morewrap that means it's the item that is described. Missing 2 pieces, plug for lights. Total joke, more empty space in the box than the actual product. Years ago everything I purchased was legit, now it's crap thrown in a box!

Service employees are rude and 5 year old has have more respect.very unprofessional.Management acts…read morelike a bunch of out of control teenagers although the employees are over worked Management disrespects their employees in front of customers As Management sit around in the seating area laughing and hanging on each other it's the most disgusting thing yo be around.

*Review is for Tire Center*…read more I recently opened a Costco membership after researching tire prices and warranties, and Costco ended up offering the best overall value. I purchased the Bridgestone Turanza EverDrive tires, and ordering them through the website was quick and easy. Scheduling the installation online was also straightforward. I did receive a text saying an earlier appointment was available, but the website wasn't updating to show those openings. I called the tire center, and the staff was able to get me in within the next few days, which I appreciated. My appointment was on a Friday at 1:45 p.m. After reading a lot of online reviews about long wait times, I was expecting to be there for hours. I dropped my car off at 1:40 p.m., walked next door for lunch, and received a text at 2:15 p.m. saying my car was ready. I was pleasantly surprised by how fast the service was. The tire center staff were friendly and professional throughout the process. The only issue came the following day when my tire pressure warning light came on. I called Costco, and they explained what to do. I stopped by on a busy Saturday to check the tire pressure and add air. No one was available to assist since they were very busy, and I noticed the right rear tire was significantly low, so I filled it myself. It's now been about a week without any further issues, so I'm hoping it was just a one-time occurrence. Overall, I'm happy with the purchase, the pricing, and the installation experience. Aside from the minor tire pressure issue after installation, everything went smoothly, and I would use Costco Tire Center again.

I had a very disappointing experience at the Costco self-checkout with an employee named Jaime…read more He approached me and offered to help scan the rest of my items. I told him, "I'm okay, I've got it." As I continued checking out, I started struggling a bit. Instead of stepping in to help, Jaime stood there watching me. He laughed, threw his hands up, and said, "You got this," in a way that felt like he was making fun of me. I understand that I initially declined assistance, but customer service doesn't end there. If an employee sees a customer clearly having difficulty, I would expect kindness and professionalism, not laughter while they struggle. I was already having a bad day, and this interaction was upsetting enough that I left the store in tears. Whether that was Jaime's intention or not, the experience made me feel embarrassed and belittled. I hope Costco reminds its employees that a little empathy and respect can make a big difference in a customer's experience.

I am so glad I didn't find this store when we moved to Janesville 5 years ago or I would be broke…read moreby now! This place is amazing! Friendly staff and so many goodies to buy this place is a must stop on your grocery trip!

Detweiler's Bulk Foods is a great place to buy Spices for a low cost. In addition, they have a good…read moreinventory of bulk pantry supplies. They however, did close and change business owners. The new location is Schmucker's Country Store N4210 Cty Rd E Brodhead, WI 1-608-897-4367

If you have a business that needs any kind of paper products or cleaning supplies, this is the…read moreplace to get it! They're fast and friendly. I can send in an order in the morning and most of the time get it before the day's end. Their receptionist is always helpful and knowledgeable. I can not stress how fast they are! I can't get that anywhere else. They're such a life safer!

From the owner: Janitorial Suppliesread more

We went there today for the first time and the whole family enjoyed it. We got great deals, I mean…read moreGREAT deals. Appliances, clothes, books, etc., at less than half the cost. Paper towels, and other sundries, in bulk packages. Best of all we each got a mystery box. What fun that was. We will be back. The owners were so nice. What a great place!!!!

I literally get the ick when I go into this store. It's always so dirty & everything is a mess. As…read morea corporate entity, if it shows you don't care about the store, your customers won't either and leave crap everywhere. There is no excuse for this store. Management should be replaced & hire the appropriate amount of excellent employees to showcase your retail merchandise. Sam's should be ashamed!!!

Never had a problem before with the meat dept before but the pork country ribs were 80% fat and…read moregristle. Who ever packed that tray was someone who just didn't give a damn.

Rude workers. The…read morethree frontline managers in red seem to be overwhelmed and unhelpful. Cashiers are very rude and seem to be uninterested in working. There were a few notable employees that were helpful, the gentleman who helped me place a hold an item for later pickup, the electronics guy, the guys that assisted with loading my truck and an older gentlemen that seem to be stocking. I wish this was NOT my nearest Costco as we spend a lot of money with Costco. This particular location needs some cleaning, structure, organization and management should probably be trained better or replaced. Save yourself the headache and drive a little further for a more pleasant customer service experience.

So far so good, format is about the same as other Costco in the city and northside. Restrooms were…read moreclean. Quick checkout line in the self-service, so it was less stressful. We came at 5pm on a Saturday so that was surprising.

I went him with my sister who's looking to open a restaurant. There wasn't much in terms of…read moreappliances, but the selection seemed ok.

Called to get a list of wholesale products & the lady that answered the phone said I need to have…read morean account with them. Why would I make an account with a business if I don't know what kind of products are offered? She was very rude and disrespectful & just cost the company a potential client.