Today was the so very very hit temp. I am elder with some disabled and my friend I drove to Lowe's on Bayshore has many serious health challenge . We we gracious assisted in plumbing with a vet professional man whom help us get a snake drain clear and sink and bathtub strainer. Then a fan! My friend has an oxygen tank cold and the 3 assembled an impossible fan beyond our means, !the older African American in fan sales- Chris c.alexandro and Zenaida where the young man and woman helped employees over five year and another was the manager that helped us teve ! Thank you you all Are so appreciated read more

Even worse! Hadn't used my credit card in weeks. Went thru self checkout. Immediately fraudulent charges stated showing up: 750.30 AT LOWES! (Credit card company declined that, thankfully.) Then $211 for "entertainment" at MGM Grand. I live 500 miles away from "MGM Grand". Luckily - I cancelled the card before the flood of charges. You've been warned. This is the most abysmal home improvement store within the Bay Area. Step on the gas and drive to Home Depot or Discount Builders. read more

Small business owner and Lowe's customer who has spent $100k at their bay shore location. We bought a new washing machine after the last one purchased from them broke. Salesperson said they would take our broken washing machine , deliver and install new machine and everything from A-Z would be handled. Delivery was a 3rd party company who insisted they don't do installs and in order to take the old machine , WE would have to disassemble. Our choices were : refuse delivery and return or install ourselves. We did not know what to do , only that dirty laundry was stacking up and we would speak to a manager the following Monday. Husband spoke to Brandon Rattan who apologized and offered $100 for us to get someone to install. Not knowing how much we'd be charged to have it installed, my husband went with it. Plumbers charged $1032.00 to disassemble and install. When I called headquarters, they also apologized profusely but that was the extent. Bait and switch at best. I will NEVER spend a single dollar at Lowe's again. A $900 washing machine ended up costing me $2000. Meanwhile, I bought a washer dryer for an empty unit from Home Depot and they carried both huge machines up 3 flights of stairs with a smile, took out old washer and dryer , installed new set within 35 mins. Lowe's customer service is the absolute worst and I will tell everyone who will listen to spend their dollars at Home Depot. read more

Barely any selection for succulents in the garden center. I did get two one gallon succulents that just came in. They were $9.99 each so at least that was worth the trip. 3.5 stars. How do you put half a star on the rating? read more

I love going to Lowe's. I always find good prices and friendly service. I needed help in Spanish, and Michael was very kind and helpful. He helped me with everything. Thank you, Michael. read more

Came here to canvas out on buying a fridge. I decided to come here 1st since its in the neighborhood. There's many options to choose from, a few on sale. I checked on-line but I feel being there, actually viewing the fridge is more promising. I was gonna go else where but I made a decision & Lena helped me out. She was fun & nice to work w/ on the process of the purchase. She had to make some adjustments w/ the help of management & it all worked out. She gave me helpful tips, do this, do that & I don't forget....etc. What made me admire her was what she said, "Treat your customer how you/yourself wants to be treated!". Nice! Thank you Lena, my new fridge was just delivered & i love it. read more

Got a few odds and ends here. Typical Lowes store. Everything you expect to be here. Garden, home goods, indoor lumber... Parking Garage covered. Christmas leftovers with deep discounts. Mexican coke by the entrance a winner. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Francisco, California

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Terrible service almost all the workers don't serve you better go to the home depot. Pesimo servicio casi todos los trabajadores no te atiende mejor ir al the home dipot read more

Recently purchased a countertop ice maker from Lowe's online. I have not been able to get the machine to function. I phoned the Customer Service number (877) 465-6937, to no avail. Apparently, they are in a different time zone. I phoned the local number (San Francisco) for Customer Service, and after being stuck in AI hell for a time, I was transferred to a live agent... or so I was told. But the line just rang endlessly and no one ever picked up. I also reached out to the manufacturer, but that was just as bad... I was asked to send copies of my receipt, an image of the back plate with Model information AND to send a video of what was happening (or not happening, in my case). I guess I'll have to use up my $6.00-per-gallon gas and drive this unit over to the store for a refund. This is rediculous! read more

Shout out to the the amazing sales representatives in goose creek sc!! They really make the projects doable!! Mr.Bill your friendliness and knowledge about the products really show that you care to help us DO IT OURSELVES FOLKS ACTUALLY GET IT DONE ALSO MR.DAVE IN HARDWARE made it possible for me to get the proper tools and accessories to work together!!! Lowes really knows how to get the job done from start to finish!!! See you all soon!!! read more

Lowe's Home Improvement - Time to put in the new door frame with my new craftsman nail gun. Thanks Mr.DAVE - Hardware Stores Near Me - San Francisco, California

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Francine at Lowe's was absolutely amazing. I was having a terrible day, and I honestly hate going to utility stores, but she made my visit so much easier. When I told her I would just go back to my car to get changed, she told me it would only take one second and encouraged me to wait so she could help me right away. She truly went out of her way when she did not have to. Francine was pleasant, kind, patient, and genuinely helpful. Her customer service turned around what was already a difficult day for me. Lowe's is lucky to have her--she deserves recognition for going above and beyond. read more

Placed a same-day delivery; then scheduled work for next day. They called after-hour to inform delay in delivery, jeopardizing the whole project. Would not order from here again. read more

There is a big parking garage attached to this Lowe's so it's convenient to find parking, especially in an industrial area of SF. I had placed an online order for pickup and the pickup location is right inside the main entrance. However, they have two pick up options - one for pickup lockers, which is the first thing you see. If your order is not placed in a locker for whatever reason, you go further in to type in your number into a tablet and a human will come out and bring out your order - it was a bit confusing at first to orient myself but I was able to flag down a staff member to assist me. read more

Not as bad as you might think, but not super great. Only self-checkout is a real bummer.

I had a great experience at Lowe's. The customer service was excellent, and the staff was friendly, helpful, and knowledgeable. They were very kind to answer my questions and help me find exactly what I needed. The checkout process was quick and smooth, and the overall experience was very satisfying. It's become one of my favorite places to shop for home projects. read more

I'm doing a floor remodeling project and getting things set-up to start the project had some tech issues and confusion on my part... but Tyana and Ray from the Lowe's San Francisco flooring department and installation team were so helpful explaining things to me (never had flooring changed before), and helping me through other groups tech issues.... They go me through so much of the starting out process and so calmly and delightful. read more

Weak workers they don't help out at all Especially in the Pro Checkout they just BS. I need to get my stuff and leave and they take there sweet time. What are we doing ? read more

I really hate shopping at this store. The merchandise is constantly mixed up, opened, or damaged. It's a waste of time. I only shop here if I have no choice. I prefer going to center hardware or home depot in colma. read more

I never come here because lowes is low at service I ask 4 people that work here for help and nobody help, I went to customer service and asked a lady for help and she said aisle 30, I said that I knew the aisle number but that I needed help and she that they didn't have anybody So if you go to this place, don't expect any help even from customer service read more

Wow. I have never had such an AMAZING EXPERIENCE at a LOWES before. Thanks to the black lady at the front register who knew everyone. She was very friendly and helpful. read more

Lowe's Home Improvement - Sale - Hardware Stores Near Me - San Francisco, California

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The staff are rude they ignore you. The cashiers are the worst at the self checkout always talking to other employees instead of doing their jobs. This place is a mess, management needs to make staff changes hire people who actually want to help customers. The only star I give them is for getting the store cleaned up. read more

Absolutely horrible, DO NOT BUY ANYTHING FROM LOWES, spent about 10k on appliances and bathroom fixtures for our new house. Oven came in last week, delivery guys ran out of the house so fast after I had to chase them down to give them their drill and the old fridge doors they were supposed to take away. Then I unbox the oven the following week for my contractor to install and the whole bottom was smashed in, called lowes they said because it had been more than 5 days I can't get a refund or exchange, are you fing serious? ANd becuase it's been less than a year their protection plan doesn't kick in yet, they kicked me to fridgedaire (manufacturer) who tried to tell me I'd have to pay for it to be repaired, I finally convinced them to pay for all repairs. I will be charing this back since I bought a new oven not one that fell off a cargo ship and was then repaired by a handyman. Hopefully when they lose all the money on this sale it will make them learn. Also bought a vanity the door on it came in all scraped up, the box it came in was in fine condition so it's obvious it was packaged already messed up. I called them they said "oh it's another business that just sells through us so we can't send you a door" if you bring it back to a physical location we can refund you and order a new one" I explained I don't have a car that can fit it and the closes lowes is 30 miles away, they refused to do anything but give me a $50 discount on a $600 item, so I will charge this back too. AND I WILL NEVER GO BACK TO LOWES. read more

The customer service desk is horrendous. I encountered the most obnoxious person ever. The store manager Chris offered me a discount on a light fixture since it was discounted . They were taking it down and he said it would be at the customer service desk. When I went to purchase it at the customer service the person was unbelievably rude for no reason . I just couldn't even believe that she is employed acting that way towards customers. I asked for her to reach out to Chris as he said to ask for him if there was an issue. The issue was the light fixture wasn't at the desk as one of the workers told me they were having a problem taking it down. When I let the customer service person know she refused to ask Chris. It was so bizarre. She was humming and singing and acting strange. I let her know that I was gonna inform Chris of her lack of service and help. Her response was " go ahead I don't care" . That sums up the experience you will at this location. I will never shop at this location ever again. Hopefully the manager sees this review as he is aware of the person I'm talking about. read more

The 3 men working for the moving service that Lowe's used to deliver my new Avanti refrigerator and haul away my old one STOLE A $300 DEWALT 20V MAX CORDLESS POWER DRILL !!!!!!!! FROM MY LIVING ROOM FLOOR !!!!! while they were paid to be inside of my home. Lowe's has done absolutely nothing to replace or return my property. read more

Lowe's has a decent selection, but the customer service is really hit-or-miss. Some employees are genuinely helpful, but others can be surprisingly rude -- it feels like luck determines the kind of experience you'll get. One visit stood out in particular: an employee at the customer service desk told me that paint and primer only have a 2-week return window, which I later learned is actually 30 days. Not only was the information inaccurate, but the attitude made the interaction even worse. Overall, I come here when I need to, but the inconsistent service makes it hard to rely on this location. read more

The worst possible store. I made a mistake not checking the yelp reviews. Big mistake. Horrible company! Horrible customer service. Crappy products. Tried to return this POS compact freezer that didn't work! Huuuuuge hassle so far, no success. I will write this up on other social media sites. Basically thieves. Do NOT SHOP there. read more

$350 order of various structural pipe parts placed online, everything to be picked up at Tigard location. The next day I get email that they are one pipe short, but it is available in Clackamas. I say don't mind waiting a day or two if they can transfer the 1 missing pipe from Clackamas to Lowes. They refuse since it's such a small order. read more

Worst Lowe's store ever. Bought a new water heater tank from them but it was defective. Tried calling the store for over an hour but no one answered... I drove back to the store and waited 25 min just to be told there's nothing they can do since I opened the box... I asked them "how would I know it's defective if I didn't take it out the box and try it?" They said "we know but that's our policy." What a joke of a store. I took it up with my credit card company and they took care of the charge for me and marked it as fraud. read more

What a difference! As you can tell from my previous review, I had a very negative experience at this Lowe's location in the past. In fact, it was not my choice to return to this place at all. However, I was accompanying someone in picking up a water heater that was listed in stock, and that we thought would just be on the showroom floor. As luck would have it, the water heater was in stock, but was on a shelf, so we had to call for help. It took a few minutes to find someone, and we were told we would have to wait. Immediately, my heart sank, and I was afraid we would be waiting for hours like last time. However, to my pleasant surprise, someone came over in just a few minutes, and we were out the door and back on the road a little bit after that! read more

Lowe's Home Improvement - Hardware Stores Near Me - San Francisco, California

I wish I had a negative number. Bought an oven. The initial delivery staff did a cursory check but failed to notice the oven didn't work. I reported this the next day; Lowe's service call confirmed that the oven didn't work. Lowe's refused to exchange the appliance & referred me to the manufacturer. In fairness, Ray in the appliance department tried to act as my advocate- but his efforts were stymied. read more

Sales person very helpful but promised underable service! Appliance delivery is uncoordinated, takes forever and unpredictable. Never buying an appliance here again. read more

I absolutely hate this Lowe's and only come here as a last resort. Every single time I visit, it's a complete disaster. The staff are consistently rude, unhelpful, and act like customers are an inconvenience rather than the reason they have a job. On my most recent visit, I was clearly lost and looking for assistance. When I finally found someone on the floor and politely asked for help, she snapped, "I'm on break, don't talk to me," and walked away without a second thought. Then I came across two other employees just sitting around chatting. When I asked them where to find an item, they acted annoyed that I dared interrupt their social hour, lazily pointed somewhere in the back, and went right back to their conversation. Later, I saw one of those same employees again. Instead of offering help when he saw me still searching, he looked me dead in the eye, ignored me, and walked away. This has to be one of the worst hardware stores if you actually need assistance. Better study the store layout ahead of time because you'll be on your own the staff certainly won't help you and clearly don't care. That's my overall opinion: avoid this place if you value your time, your sanity, or even basic human decency read more

I have been a customer of Lowes and their competitors for many years and Lowe's had always been the best. Especially Ax and the other wonderful employees All knowledgeable and experienced!!! Go to the Lowes in San Francisco and have excellent service and expert advice!!!! read more

Now I know why this place gets such low ratings. Service atrocious! The employee wt the returns desk basically just walked right past me as I am waiting to return. I waited patiently as helped the lady I front of me although that took a like time, after he was finished helping her, he walks past me to put down her return next to me. Then he walks w the slowest pace to return an empty cart outside for no apparent reason other than to have me stand and wait for him. Home Depot way better service and the employees are way more knowledgeable. read more

This store has refused to refund my full purchase of my washer/dryer set. I have called the main customer service line (not just the store) AND have even walked in and the associates just brush me off and say "just call customer service". The store seems to look like an empty foreclosure place that had a dusty moldy appearance. The service here did not full instructions when I did try to order and I will not be working with them. read more

If I could give zero stars, I would. This has been the worst customer experience I've ever had -- not just with a hardware store, but with any company. I've had good experiences with Lowe's in other counties, but the San Francisco store is a nightmare. Do yourself a favor and go to Home Depot in Daly City instead -- the staff there are knowledgeable, responsive, and actually care. Back in March 2025, I used Lowe's measuring service for new flooring. From that point on, it's been a complete disaster. I was harassed daily by aggressive sales calls pushing me to purchase. Eventually, I gave in and paid for both the flooring and the installation, hoping that would make the process smooth. It's now June 13th, and my floors are still not done. Lowe's has dropped the ball at every single step: I was told delivery would take 1-2 weeks. Nothing arrived. I had to call daily just to be told it was "on its way." It wasn't. I went into the store and waited for hours before someone finally figured out that the order was sitting -- untouched -- in a warehouse in San Bruno. Then, the installation team said they couldn't come for another two months -- and that they'd charge extra for moving furniture and removing old flooring, despite my receipt clearly stating those services were included. I canceled their installation and hired my own team -- only to discover Lowe's had rerouted the flooring to a different city hours away. On multiple occasions, I took time off work to wait for scheduled deliveries that never showed up. I've lost thousands in income and expenses. The person that sold me the flooring oversold me on both vinyl plank and carpet, so the access sat in my buildings garage util finally (after multiple atttempts) they picked it up. I had to physically go into the SF store and refuse to leave until someone helped me. Eventually, the store manager personally delivered the flooring... but even then, they left out critical parts like transitions and baseboards. My installer had to use cheap metal ones, and now I have to pay extra to fix it. As I write this, I'm still living in a construction zone. My home has been torn up for months. I even had to put my mother in a hotel during her visit -- costing me over $2,000 -- because I couldn't host her. This whole experience has been exhausting, expensive, and has taken a toll on my health. Nobody at Lowe's takes responsibility, follows up, or cares enough to make things right. I'm now exploring legal action to recover damages. Avoid this store at all costs. read more

This Lowe's on Bayshore Boulevard does have just about everything you need, which is why I'm giving it two stars instead of one -- but actually finding what you need is another story. The store feels disorganized, and items are often not where you'd expect them to be. Signage isn't very helpful, and it's tough to track things down without wandering around for a long time. Getting assistance is also hit or miss. It can be hard to find an employee, and when you do, they don't always know where things are located. If you're patient and have time to search, you'll eventually find what you need. But for quick or straightforward trips, this location can be frustrating. With better organization and more available help, it could be a much better shopping experience. read more

I experience profiling during the checkout process. As me an my family walked up, there was Hispanic male checking out no one starring at him while he checked out. When me and my family walked up in associate immediately stood attention between us and the door along with the White security guard, staring at us as we were checking out. Only paying close attention to us. This made us extremely uncomfortable seeing that there were other customers yet they gave all their attention to us. That's not only rude, but profiling black people is unacceptable read more

Lowe's Home Improvement - The entire checkout was uncomfortable and unwelcoming - Hardware Stores Near Me - San Francisco, California

I started an order online to have a toilet installed. Everything was good until I had to add another toilet ordered/installed. I called their 800 number to see if I could add another toilet and install. The toilet I was able to add but the install so I called their customer service and the agent said he was able to and so I followed all the steps giving him all my info he requested and had me sign an addendum and the credit card screen even said the charge was successful but I checked later on and there was no charges to my card for the install and the order on site was not updated. So I called them again and they said it was not possible to just add labor but I told them I signed an addendum confirming the changes and additional charges. They said I needed to cancel the additional toilet and start over and I can do this with my local store in San Francisco. The agent tried to transfer me to the store and failed because no one answered the phone. So I myself tried....I went through their AI operator that was a task in itself and then I got ring tone for 5 or so minutes. I hung up. Called again same AI operator prompts, ringtone a few minutes then FINALLY got a live human being. They tried to add labor only on their end on the original order but couldn't do it as well. So they cancelled the additional toilet on my original order and created a new order. Then after I got off the phone with them I checked the new order and it had a delivery fee charged to me which was not mentioned and wasn't charged on my previous order since a contractor was going to pick it up. SO I tried calling the SF location again to try to get the delivery fee deleted and this time I waited much longer twice with ringtones just going on and on both times I had it on speakerphone from 10-20 minutes while tending to other tasks. NO ONE BOTHERED TO ANSWER!!!!! Why is there practically NO ONE to answer a simple phone call?! read more

I visited your store around 7:30pm on April 17th. There were no cashiers at any of the registers. Half of the self-checkout machines were blocked off. About 10 customers were in line. There were no customers at the Returns desk. I asked Zenaida there to help me with purchasing one item. She told me I needed to go to the cashiers (she wasn't aware none were working) to help get their quota up. read more