Got a few odds and ends here. Typical Lowes store. Everything you expect to be here. Garden, home goods, indoor lumber... Parking Garage covered. Christmas leftovers with deep discounts. Mexican coke by the entrance a winner. read more

Lowe's Home Improvement - Hardware Stores Near Me - San Francisco, California

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I never come here because lowes is low at service I ask 4 people that work here for help and nobody help, I went to customer service and asked a lady for help and she said aisle 30, I said that I knew the aisle number but that I needed help and she that they didn't have anybody So if you go to this place, don't expect any help even from customer service read more

There is a big parking garage attached to this Lowe's so it's convenient to find parking, especially in an industrial area of SF. I had placed an online order for pickup and the pickup location is right inside the main entrance. However, they have two pick up options - one for pickup lockers, which is the first thing you see. If your order is not placed in a locker for whatever reason, you go further in to type in your number into a tablet and a human will come out and bring out your order - it was a bit confusing at first to orient myself but I was able to flag down a staff member to assist me. read more

The 3 men working for the moving service that Lowe's used to deliver my new Avanti refrigerator and haul away my old one STOLE A $300 DEWALT 20V MAX CORDLESS POWER DRILL !!!!!!!! FROM MY LIVING ROOM FLOOR !!!!! while they were paid to be inside of my home. Lowe's has done absolutely nothing to replace or return my property. read more

Wow. I have never had such an AMAZING EXPERIENCE at a LOWES before. Thanks to the black lady at the front register who knew everyone. She was very friendly and helpful. read more

Lowe's Home Improvement - Sale - Hardware Stores Near Me - San Francisco, California

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Worst Lowe's store ever. Bought a new water heater tank from them but it was defective. Tried calling the store for over an hour but no one answered... I drove back to the store and waited 25 min just to be told there's nothing they can do since I opened the box... I asked them "how would I know it's defective if I didn't take it out the box and try it?" They said "we know but that's our policy." What a joke of a store. I took it up with my credit card company and they took care of the charge for me and marked it as fraud. read more

Lowe's has a decent selection, but the customer service is really hit-or-miss. Some employees are genuinely helpful, but others can be surprisingly rude -- it feels like luck determines the kind of experience you'll get. One visit stood out in particular: an employee at the customer service desk told me that paint and primer only have a 2-week return window, which I later learned is actually 30 days. Not only was the information inaccurate, but the attitude made the interaction even worse. Overall, I come here when I need to, but the inconsistent service makes it hard to rely on this location. read more

I wish I had a negative number. Bought an oven. The initial delivery staff did a cursory check but failed to notice the oven didn't work. I reported this the next day; Lowe's service call confirmed that the oven didn't work. Lowe's refused to exchange the appliance & referred me to the manufacturer. In fairness, Ray in the appliance department tried to act as my advocate- but his efforts were stymied. read more

Sales person very helpful but promised underable service! Appliance delivery is uncoordinated, takes forever and unpredictable. Never buying an appliance here again. read more

Customer Service isn't a priority at Lowes. Ordered a product online for an in-store pickup on March 8th. On the day it was supposed to be ready the web site update it as delayed Today is April 22nd and it's still delayed. The delay is not the problem. Tried calling the store multiple times for a status update. No one ever answered. I then called corporate customer service who contacted the vendor and was told the item had been delivered. They transferred me to the store through their "secret" number and was told they didn't have the item. I questioned how long it would take and was told "I don't know what to tell you, goodbye." Called corporate again and was told the same thing, then tranfeback to the store Finally got someone on the line that explained that after almost 7 weeks the item was in their distribution center, and that it may reach the store in 2- 3 weeks. The product isn't the problem. The customer service leaves much to be desired Lesson learned: don't order an item online that isn't in stock. read more

What a difference! As you can tell from my previous review, I had a very negative experience at this Lowe's location in the past. In fact, it was not my choice to return to this place at all. However, I was accompanying someone in picking up a water heater that was listed in stock, and that we thought would just be on the showroom floor. As luck would have it, the water heater was in stock, but was on a shelf, so we had to call for help. It took a few minutes to find someone, and we were told we would have to wait. Immediately, my heart sank, and I was afraid we would be waiting for hours like last time. However, to my pleasant surprise, someone came over in just a few minutes, and we were out the door and back on the road a little bit after that! read more

Lowe's Home Improvement - Hardware Stores Near Me - San Francisco, California

I absolutely hate this Lowe's and only come here as a last resort. Every single time I visit, it's a complete disaster. The staff are consistently rude, unhelpful, and act like customers are an inconvenience rather than the reason they have a job. On my most recent visit, I was clearly lost and looking for assistance. When I finally found someone on the floor and politely asked for help, she snapped, "I'm on break, don't talk to me," and walked away without a second thought. Then I came across two other employees just sitting around chatting. When I asked them where to find an item, they acted annoyed that I dared interrupt their social hour, lazily pointed somewhere in the back, and went right back to their conversation. Later, I saw one of those same employees again. Instead of offering help when he saw me still searching, he looked me dead in the eye, ignored me, and walked away. This has to be one of the worst hardware stores if you actually need assistance. Better study the store layout ahead of time because you'll be on your own the staff certainly won't help you and clearly don't care. That's my overall opinion: avoid this place if you value your time, your sanity, or even basic human decency read more

Now I know why this place gets such low ratings. Service atrocious! The employee wt the returns desk basically just walked right past me as I am waiting to return. I waited patiently as helped the lady I front of me although that took a like time, after he was finished helping her, he walks past me to put down her return next to me. Then he walks w the slowest pace to return an empty cart outside for no apparent reason other than to have me stand and wait for him. Home Depot way better service and the employees are way more knowledgeable. read more

I have been a customer of Lowes and their competitors for many years and Lowe's had always been the best. Especially Ax and the other wonderful employees All knowledgeable and experienced!!! Go to the Lowes in San Francisco and have excellent service and expert advice!!!! read more

This store has refused to refund my full purchase of my washer/dryer set. I have called the main customer service line (not just the store) AND have even walked in and the associates just brush me off and say "just call customer service". The store seems to look like an empty foreclosure place that had a dusty moldy appearance. The service here did not full instructions when I did try to order and I will not be working with them. read more

If I could give zero stars, I would. This has been the worst customer experience I've ever had -- not just with a hardware store, but with any company. I've had good experiences with Lowe's in other counties, but the San Francisco store is a nightmare. Do yourself a favor and go to Home Depot in Daly City instead -- the staff there are knowledgeable, responsive, and actually care. Back in March 2025, I used Lowe's measuring service for new flooring. From that point on, it's been a complete disaster. I was harassed daily by aggressive sales calls pushing me to purchase. Eventually, I gave in and paid for both the flooring and the installation, hoping that would make the process smooth. It's now June 13th, and my floors are still not done. Lowe's has dropped the ball at every single step: I was told delivery would take 1-2 weeks. Nothing arrived. I had to call daily just to be told it was "on its way." It wasn't. I went into the store and waited for hours before someone finally figured out that the order was sitting -- untouched -- in a warehouse in San Bruno. Then, the installation team said they couldn't come for another two months -- and that they'd charge extra for moving furniture and removing old flooring, despite my receipt clearly stating those services were included. I canceled their installation and hired my own team -- only to discover Lowe's had rerouted the flooring to a different city hours away. On multiple occasions, I took time off work to wait for scheduled deliveries that never showed up. I've lost thousands in income and expenses. The person that sold me the flooring oversold me on both vinyl plank and carpet, so the access sat in my buildings garage util finally (after multiple atttempts) they picked it up. I had to physically go into the SF store and refuse to leave until someone helped me. Eventually, the store manager personally delivered the flooring... but even then, they left out critical parts like transitions and baseboards. My installer had to use cheap metal ones, and now I have to pay extra to fix it. As I write this, I'm still living in a construction zone. My home has been torn up for months. I even had to put my mother in a hotel during her visit -- costing me over $2,000 -- because I couldn't host her. This whole experience has been exhausting, expensive, and has taken a toll on my health. Nobody at Lowe's takes responsibility, follows up, or cares enough to make things right. I'm now exploring legal action to recover damages. Avoid this store at all costs. read more

This Lowe's on Bayshore Boulevard does have just about everything you need, which is why I'm giving it two stars instead of one -- but actually finding what you need is another story. The store feels disorganized, and items are often not where you'd expect them to be. Signage isn't very helpful, and it's tough to track things down without wandering around for a long time. Getting assistance is also hit or miss. It can be hard to find an employee, and when you do, they don't always know where things are located. If you're patient and have time to search, you'll eventually find what you need. But for quick or straightforward trips, this location can be frustrating. With better organization and more available help, it could be a much better shopping experience. read more

I experience profiling during the checkout process. As me an my family walked up, there was Hispanic male checking out no one starring at him while he checked out. When me and my family walked up in associate immediately stood attention between us and the door along with the White security guard, staring at us as we were checking out. Only paying close attention to us. This made us extremely uncomfortable seeing that there were other customers yet they gave all their attention to us. That's not only rude, but profiling black people is unacceptable read more

Lowe's Home Improvement - The entire checkout was uncomfortable and unwelcoming - Hardware Stores Near Me - San Francisco, California

I started an order online to have a toilet installed. Everything was good until I had to add another toilet ordered/installed. I called their 800 number to see if I could add another toilet and install. The toilet I was able to add but the install so I called their customer service and the agent said he was able to and so I followed all the steps giving him all my info he requested and had me sign an addendum and the credit card screen even said the charge was successful but I checked later on and there was no charges to my card for the install and the order on site was not updated. So I called them again and they said it was not possible to just add labor but I told them I signed an addendum confirming the changes and additional charges. They said I needed to cancel the additional toilet and start over and I can do this with my local store in San Francisco. The agent tried to transfer me to the store and failed because no one answered the phone. So I myself tried....I went through their AI operator that was a task in itself and then I got ring tone for 5 or so minutes. I hung up. Called again same AI operator prompts, ringtone a few minutes then FINALLY got a live human being. They tried to add labor only on their end on the original order but couldn't do it as well. So they cancelled the additional toilet on my original order and created a new order. Then after I got off the phone with them I checked the new order and it had a delivery fee charged to me which was not mentioned and wasn't charged on my previous order since a contractor was going to pick it up. SO I tried calling the SF location again to try to get the delivery fee deleted and this time I waited much longer twice with ringtones just going on and on both times I had it on speakerphone from 10-20 minutes while tending to other tasks. NO ONE BOTHERED TO ANSWER!!!!! Why is there practically NO ONE to answer a simple phone call?! read more

I visited your store around 7:30pm on April 17th. There were no cashiers at any of the registers. Half of the self-checkout machines were blocked off. About 10 customers were in line. There were no customers at the Returns desk. I asked Zenaida there to help me with purchasing one item. She told me I needed to go to the cashiers (she wasn't aware none were working) to help get their quota up. read more

Horrible online ordering process. Defaulted to northern address instead of address typed in. Could not edit or delete the order even though I saw the error immediately. Was told by Customer Care that only the vendors could change the destination. Vendor 1 (MWE Investments) answered but on hold and eventually said no agents available. Happened multiple times. Vendor 2 (Royal Gourmet Corp) had recording saying voice mail not set up. Tried local stores in Venice, FL and Murphy, NC. Was told they could not help. Was finally directed by Customer Care rep to FedEx freight department where Brandy sent email to MWE Investments with attached forms for redirection. No response. After multiple efforts I was directed to Kerri in the NC freight office. She managed to send the item to the Murphy Lowe's store where Teresa processed a return. FedEx employees worked very hard to help me over the course of nearly two weeks. Lowe's was worthless until the item reached their store. Outrageous process for online ordering where you're actually ordering direct from vendors, not Lowe's, with no ability to correct an error. read more

Redefining the standards of poor customer service seems to be the end goal of the team here. Two interactions: one to ask a specific type of screw where i was sent to "the middle of alley" with no answer to the question "maybe you have a bin/area number". Second instance of no greeting, no please, no announcing the amount, no thank you at payment but a sad face chewing a gum. Got a better smile at Rikers Island in the 60s. This is a typical experience, even though the staff includes a few team members who have not lost any sense of customer service. Only bright spot was a smile with a "good day" after checkout. Probably the highlight of the whole visit. read more

If you want an appliance - I highly highly recommend visiting a local store that specializes in appliances, where you can easily speak to a knowledgeable person without 800 numbers, or staff that take weeks (!!!) to answer an email, or sales people who just want to write orders without taking time to listen to the other factors in play to make the transaction a success. I won't waste my time with Lowe's any longer. After approx 10 hours of runaround, I finally learned my lesson. The ratio of helpful people is not favorable, and the system(s) of connecting with customers are also not structured for success. read more

I used Lowe's curbside pickup for the first time today and it was awful. I arrived, checked in, and waited 1 hour and 19 minutes before finally going inside to ask about the delay. Apparently, only one worker was handling curbside while others appeared to be standing around. Enrique assisted me, understood my frustration, and made sure all my bins were in good condition before loading them into my vehicle. (One of the bins originally pulled for my order had a hole in it--whoever gathered it clearly didn't check properly and needs retraining.) Enrique was great and deserves recognition for his professionalism, but Lowe's as a company needs to do much better! read more

Lowe's service sucks immensely. So difficult to get in touch with people. Then they are not helpful when you do. They sold me a faulty dish washing machine that broke within a day of installation, and then are making me contact the manufacturer to get a new machine instead of handling it themselves. If you call them to get help you will be passed around to multiple departments. Each one claiming they can't help you. Very very frustrating. read more

I'll give you fair warning BEWARE !!!!!!!BEFORE you start shopping here.... Before you make any big purchase find out on the back end of that purchase how difficult it is to return an item that's 30 days old because some stupid policies theyhave F****K the lady in appliance should go back and work at 7:11 Karen in the back and Wuhan MIDDLE FINGER YOU THE WORST PLACE IN SAN FRANCISCO TO BUY APPLIANCES STAY AWAY read more

Bad management and terrible service. This place feels like a money grab. Save yourself the hassle and drive a few extra miles to Home Depot instead. I would not recommend this location--don't waste your time or money here. read more

Bought a fridgidaire washer and dryer in 2008 and it's still running. Bought a whirlpool wfw5620 washer and dryer in 2019 to replace Frigidaire unit. After 7 yrs of use, the whirlpool units have each required a repair due to poor quality materials or workmanship. The washer door boot seal is shredded yet the 18yr old Frigidaire has never required a door boot change. They say it's because of overloading or objects in wash. Then why is the 18yr old unit still running without this problem?.....we are gentle on our appliances. Same problem with our whirlpool/ Kenmore frig. Dead in first year of due to poor quality fan and later ther defrost switch. I keep spare parts on the fridge as I can't wait for warranty repairs that take two weeks to schedule. Who can live without a fridge for two weeks?....all these appliances bought between 2014 and 2019. Lowes and manufacturer both did not step up. So I don't be buying from them again. read more

Axel Gutierrez in the floor department was extremely helpful! He went out of his way to find information for us, was very professional and we appreciated his help. Thanks! read more

Lowe's sold us a defective dishwasher which we cannot use. Lowe's will not allow me to return it and buy a different dishwasher. It is a totally frustrating experience. We cannot even get an employee to discuss it. read more

It's Sunday May 11 2025... I have to drive over to Lowes to pick up a 4'x8' one inch thick R-Tech styrofoam 'wall board'. I use this material to line the interior of shipping boxes for large fragile items, such as antique clocks, glass, etc. I've been doing this for years. I walk down the aisle where they are on display - done this many times. I then note the price of $32??? clearly marked where the boards are on the wall. What?? The price is usually around $14 bucks. Have to hunt around for a Lowes employee. Find a woman and man doing absolutely nothing other than have a friendly conversation with eachother. I ask for help & explain the situation. She says, 'you'll have to speak to someone in building supplies'. Not let me help you and look into this. Resumes conversation with her co-worker. I see two Lowes employees unloading building material in one aisle. Explained situation and showed them picture of price for the styrofoam board on display wall. Shrugs shoulders and says 'I don't do pricing' and then tells me to go to Customer Service on the other side of the store. Customer Service guy scrolls my phone looking at the on-line price that I had since accessed on my phone. I ask him how can a 4x8 x 1/2 inch thick wallboard cost $9.70 and then jump up to $32 for a one inch thick piece? Response was "I don't have anything to do with pricing products". He apparently doesn't think this is bizarre, possibly a mis-labeling of price within the store, bother to VOLUNTEER to CHECK THIS OUT, or contact the manager in building supplies to resolve this pricing issue. His only response was, 'you don't have to yell at me, I don't set pricing!' I was definitely frustrated or 'animated' but NOT 'yelling'. The lack of service and/or intelligence, the unwillingness to research the correct price is simply beyond belief with the four Lowes employees that I encountered at Lowes. I left knowing I was not going to receive one iota of help. Oh, the price for a 48"x96"x1 inch thick styrofoam wall board is $13.60. Lowes is without question at the bottom of the barrel when it comes to customer service! Minus 5 stars! read more

Lowe's Home Imporvement hardware store is located in San Fransisco off of bay shore blvd. This store location on the street area which parking lot in in the parking garage structured. You got to turn into the garage right away or else you'll drive right past it. Store is huge of course. As my in store visit had been for drop in purchase of glass cleaning for my vehicle. Honda Oddysey Van which I had used my personal transportation on getting to location myself; not being accompanied of any other persons of my traveled. I only shop at Lowe's hardware stores wherever I am near for my household needs of repair or other projects. Only hardware store I trust. As any in store purchases or online is intended for self only, not placed ordered intended for any other persons or for any other household. Store does have a garden center which is also location direly in next to parking garage area. I've gotten use to this location and feel comfortable traveling of self to location as in store associates are friendly, kind, and courtesy to provide customer service if requested of. Any customer service representatives interactions are all primarily communicated for in English only. -Christina. ( updated on 6/6/2025) read more

I went to Lowe's for laminate flooring to match my half finished hallway. I took a much too small piece of the original flooring with me but Ax was the associate who went above and beyond to match my floor. He went out of his way to check my my order, advised me on the best tools to use for speed, I am a double amputee (he didn't know that) and struggled to get the flooring on to a cart. Ax was there in a second, rung me up and I was on my way. This guy is a walking advertisement for Lowe's. Thank you for everything. read more

*had to edit this review as this new fridge is faulty, and it's taken TEN+ attempts to have it replaced; completely inconvenient to have to manage* Frigidaire Gallery with ice maker. Two on top one on bottom. Annoying customer service. Not at all pleased with the purchase read more

Associate kept harassing me and my dad when we were looking at the item and deciding on the color. He approached us twice when we clearly did not need help. He was not friendly from the start and we felt rushed. If he had approached us with a different tone, maybe I wouldn't need to write this review. He hovered over us the SECOND time and asked what the hell we were doing. In no way were we acting sus or making any damages to the product so I don't understand. We told him we were double checking if the item would be suitable before taking it home and he completely mocked my words. He felt the need to pick a fight like he owned the store. Please mind your own business and take that nasty attitude somewhere else. read more

Clean bathroom. Good paint selection. Everything you need to repair a deck or plan a wedding

The technician arrived within the promised 4 hour window and repaired my dryer's heating element, but the replacement part failed within 10 minutes of him leaving my home. I filed another warranty claim and he was again dispatched. Later that evening he called me thinking it was a duplicate claim. I advised him the part failed he advised he would come out in the morning and look at the dryer. On Friday, 04.04.25, at 2:01pm, I called and spoke with him directly, he advised he would be here between 5:00 - 6:00pm with another part and although I was stuck at home all day, loosing a day's salary I was not happy. I contacted Lowes Warranty and chatted with Augusto who terminated the chat and then they had the audacity to ask for a survey. Needless to say the comments where not very favorable. Do yourself a favor and never do business with either Jax Appliances FL located at 11111 San Jose Blvd, Jacksonville, FL 32223 or Lowes Warranty. read more

Very poor communication. Other Lowe's are much more professional and responsive. The SF location seems to be having difficulty providing efficient, quality service. Not a place to spend money. read more

The customer service here at this store is the worst. GM should be dismissed. Especially the PRO-DESK staff. Unhelpful, they sit there staring at there computer with many customers inline waiting. No I realize that there are times where people have an assignment to do, but this is very consistent with every time. I'm in here at this particular store they don't compare to the service at the store where I live, which is really really done well. The Pro Desk really caters to their Contractors.. I would truly say that Home Depot is by far a better choice unfortunately, they're not as close read more

awful place. We need Goodman;s lumber back. Staff is not helpful and very rude in fact. Store is a mess. It is an exercise in patience to shop here. read more