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Lowe's Home Improvement

1.8 (83 reviews)
Open 6:00 am - 10:00 pm
Updated 1 month ago

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Picture of uninstalled ice maker with install kit

This is my 4th terrible experience using Lowe's. In 2022 I ordered a fridge with install and haul away. The crew tried to refuse installation saying I had not paid, showed them paperwork n receipts where I had. Ordered a washer/dryer. Again, crew refused installation saying I needed new valves even tho they were only a year old. Had to reschedule. Next appointment crew wouldn't haul away without "cash incentive" even tho again I paid. I'm stupid, used them for another fridge today, this crew refused installation. I'm finally done. Learned my lesson. Lowe's is the worst. This is my first negative review on any business. DO NOT PAY FOR INSTALLATIONS! DO NOT PAY FOR HAUL AWAY. They pretend they don't have instructions to do that, they will not refund your money. 3 different crews have done this now. Highly recommend you use anyone else, never use Lowe's. The delivery crews are shady. ***Update. They took the waterline off my old fridge. Did not clamp it off. Flooded my kitchen. Did actual structure damage to my home. Zero stars

Josi H.

One of them go to spots when you're a whole grown up. Lowes is right by our house and I have always fancied them because their staff is helpful. All of our house projects start with help from these guys. First during COVID - 19, they are taking the perfect precautions and I am glad they have policies in place that the customers can see and are very aware of. We needed to replace a water meter lid and I had no clue what I was doing. My dad said well call Lowe's and even though they had different options, at least they let me know what the requirements were for the lid and how I could meet them. My hubby and his dad ended up putting something beautiful together. My birthday this last week - I wanted house plants so so badly. Being stuck in a house, I have been going stir crazy but wanted none other than to have plants to love, and care for and understand. The staff helped me pick out some easy ones and gave me legit instructions and I took notes and wasted their time but am very happy with the experience. We will continue to go here since it is so close to our house, and we are constantly upgrading our home so thanks Lowes for having all the homeowner things. Cheers

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Review Highlights - Lowe's Home Improvement

This young man not only went and got me a cart but he took the time to look at each item and give me the location in the store.

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General Store & Ace Hardware - Dedicated motorcycle parking!

General Store & Ace Hardware

2.9(54 reviews)
2.6 mi
$$

I had a bad experience with an online order. I bought a "new" pedal car from this store and had it…read moreshipped to my house, but the shipping cost ended up being almost double what they originally quoted me--even though they used the same company. When the car arrived, it had missing parts, dents, scratches, a bent suspension, and what looked like an old seat. I tried contacting the store and left a voicemail with my information, but no one called me back. A week later, I finally reached the same salesman who took my online order. I explained all the damages and missing parts, and the next day he called me back offering to send the missing parts and give me a $20 credit for the dents and damages--which isn't even close to what it would cost to get a proper paint job. It feels like they just expect me to spray-paint it myself. Then, they sent me an invoice for the refund, but it doesn't show the full amount I originally paid. At this point, the whole process with them feels really fishy.

This last year or so they've had the WORST scalper prices for their Pokemon cards! For example,…read moretoday, a $120 Charizard set being sold at $200, on release day. What??? Everywhere else is selling at or slightly above the $120. What are they selling it so high?? Another example is a $15 Gengar deck being sold at $40. Again..what?? Who is paying this?? They've lost my business forever. Not even going to buy non-Pokemon stuff from them anymore. Won't support this price gouging company.

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General Store & Ace Hardware
General Store & Ace Hardware
General Store & Ace Hardware

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Spokane Powertool & True Value Hardware - Our Spokane location on the busy corner of Trent & Hamilton.

Spokane Powertool & True Value Hardware

3.9(14 reviews)
3.9 mi
$$

I was told by a roofer friend to get a specific roofing screw here, he said just go in with what…read moreyou want on paper because they don't know their products. I called to verify they are in stock before driving 2 hours each way. I Immediately asked for someone who knows their roofing screws. A man who doesn't know them insisted on helping. After several minutes of being told they don't make what I want, I was then told they don't even carry roofing screws. They do. I decided to buy for my house and shops from somewhere else. He became rude and refused to give me anyone else. Make your own choice. My roofer friend was certainly correct. Please train your employees on the products and at a bare minimum be polite and willing to transfer a phone call and be willing to verify stock to save someone 4 hours of driving. This was obviously a case of being too lazy just to go check what you actually have. That is terrible service especially when I tell them I'm driving two hours each way and I don't want to come home empty-handed just to have to make the drive again.

Unless you are there for the repair shop technicians, don't waste your time coming to this joke of…read morean establishment. Half of the "salespeople" are clueless, and the other half are just plain horrible. Mike, the manager is rude, egotistical and will treat you like garbage unless you are spending enough money. I have watched him belittle his staff and other customers on more than one occasion. I can't believe that this company would allow such a terrible person to represent them. Larry is the only good employee outside of the repair shop techs. He is kind and helpful and if you find yourself shopping there, make sure you request his assistance. The repair shop desk person is also a terrible employee. He is very rude and aggressive. Their cashiers are horrible and rude. The short, older woman always seems bothered to do her job and the blonde lady is just downright awful. They had a younger, dark haired cashier a few months ago who was very friendly and pleasant, but now even checking out is a horrible experience too. Their selection is mid, and their prices make it almost impossible to support them as a small business. I will not be shopping there ever again. Please do yourself a favor and take your business literally ANYWHERE else.

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Spokane Powertool & True Value Hardware
Spokane Powertool & True Value Hardware

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Lowe's Home Improvement - hardware - Updated May 2026

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