DO NOT HAVE AN INSTALLATION DONE BY LOWES! I bought a Pella storm door (about $500) at the end of 2006 and paid them for their "professional" installation (should be called unprofessional installation). The door didn't sit right and jiggled so I called for service. They came out multiple time and rigged it (the equivalant of using bubble gum to fix a crack in the Hoover Dam) and it was never fixed right. I called a few times each month requesting more service for the next 18 months. All I was ever told by the installation department and store manager was that they couldn't do anything else for me and refused to come out even though I supposedly had a warranty. I finally gave up because I felt like I spent more time calling and writing Lowes than I did working. Last week, during a storm, this door, which was locked, got ripped off the latch and opened 180 degrees (as you know these doors aren't supposed to even open a full 90 degrees). Not only did the door get damaged as well as part of the parts of the door get broken, my door frame was ripped apart and the trim work on my door was damaged as well as the door itself will no longer latch shut. I have about $2000 worth of damage conservatively. I contacted Lowes again. Not only did they refuse to help me, they refused to even come the 5 miles to my house to survey the damage. They accused me of never calling which I can prove I did with call records. They told me I was on my own and they refuse to help me. They measured the door wrong to begin with! They never installed it properly and now they refuse to fix their mistakes that are costing me a lot of money! STAY AWAY FROM LOWE'S FOR THEIR INSTALLATION SERVICES AND PRODUCTS - YOU WILL BE TRULY DISAPPOINTED! read more

Lowes Warrington delivered stainless steel washer with lots of scratches on the top and these scratches were covered with instruction paper stick on top of it (think was done on purpose), unfortunately i removed the paper and found the scratches under it on 31st day, i spoke to manager , she was not helpful and want me to contact manufacture.i would never go to this store. read more

I wish there was a ZERO star option. I will NEVER shop at Lowe's again. Did you know that they've changed their return policy? If you don't have your receipt, you can't return your item. I had two Lowe's brand lights that I wanted to exchange and they refused. They would not even give me store credit to purchase something else. I asked to speak to a manager but none would "appear." The customer service people were rude and unwilling to do anything. While I was there I stood next to a poor man who had purchased an extended warranty on a mower and wanted to USE the warranty since the mower was not working. Since he didn't have his original receipt, they refused to honor the warranty. He had the mower's serial number, model, make and there was no debate that he purchased it at Lowe's. BUYER BEWARE! SHOP ELSEWHERE!! read more

We were finally successful in purchasing a glass bath screen with installation but only after nearly 8 weeks of painful interactions with various Lowe's employees. We were seeking to replace a bath screen that had been in place for 20 years. First, it look awhile to find someone who knew about the displayed product we wished to buy - 2 visits. The product required an in-house installation assessment, which we arranged and paid for. It took some effort to actually get the person out to the house after paying the fee. The contractor told us he "thought" the new screen (virtually identical to the old screen) would fit. When we followed up with the store, it took multiple phone calls and store visits over a period of 4 weeks to find out that the contractor had reported back that he could not install the screen. Since there was no obvious reason for that report, we insisted on another contractor to make an assessment. The 2nd contractor said there was no problem. When we visited the store once again (phone calls were completely ineffective since our record could never seem to be found in the computer), we were told "That guy always says he cannot install". Really, and he is still employed to make these assessments?? We finally had the screen installed but honestly, we considered going to the manufacture directly and had we been able to buy it anywhere else, we would have. The employees were nice but none seemed to have knowledge about the plumbing area with one exception who was rarely there and whose hours were not shared with us, although we were told multiple times to come back when he was available. We spoke to multiple floor staff, customer service, and a manager. All in all one of the most painful $800 purchases we have ever made. read more

Let me start out by saying I spend a good bit of money at Lowe's on monthly basis. I have always used them for carpet purchases and appliances. I just made a large appliance purchase in June. I went into the store two weeks ago to pick out carpet and schedule a measurement. We picked carpet and padding and scheduled our measurement for November 1st. Since we work full time, we had to take time off because they give you a 4 hour window between 8-4. When we tried to finish up our first trip and add the carpet we picked out and padding, the employee was fighting with the computer system and said he would do it after we left since we had already waited an hour and a half for him to figure it out. We were told that we would receive the estimate via email within 48 hours of the measurement which would have been yesterday. I called the store this morning and was told I had to come in and sign the paperwork to get the estimate. I drive back to the store today to be told that someone must have mis-informed me however they hadn't started our estimate. Mind you I am looking to carpet an entire house. Again the same staff struggled with the computer and said it wouldn't accept the carpet measurements so he wasn't able to give me the estimate until he called the manufacture. I have now been at the store 25 minutes again with nothing being done after he told me that this might take a really long time at which point I just asked for my money back for the measurement and I would go elsewhere. He quickly took me up to customer service to hurry me out of the store. He couldn't care less that they were losing a huge purchase. At customer service I requested to speak to a manager who came up with his hands in his pockets, dressed like every other worker. He heard my story and had the same attitude as the worker other than to say if there is something we can do, let me know???? Isn't that THEIR JOB TO HELP ME??? I am livid and will NEVER again walk into that store. I am furious at the time lost and schedule changes that we had to endure and personally they couldn't give two shits. Awful awful customer service. read more

Don't buy Pergo! I did and had it installed by Lowes (their "factory authorized subcontractor") in my hallway, kitchen and powder room. From day one, I had issues with transition strips and moldings coming loose -all were replaced numerous times at additional cost to me for material.Their exclusive Pergo Cottage Oak flooring came with a 35 year warranty but in just 5 years the flooring has warped, corners are cracking, sections of laminate are peeling, and the boards are loosing color - every joint of this floor moves when you walk on it. If you are barefoot your feet will be pinched by the loose planks. Now the floor is separating at the joints and the color is wearing off at the seams and corners.Pergo won't honor their warranty because I have a slab foundation. But this is the product that Lowes recommended and it is endorsed by Pergo for installation over concrete! I am stuck with pieces of junk instead of the beautiful floor that Pergo & Lowes promised. See Pergo's website and the great dane running across the flooring -it is a pack of lies. This floor won't hold up so save your money. I'm out over $4400 and the floor looks terrible! It will never be functional. read more

This is an unfortunate review. I went into this Lowe's to purchase a washing machine for my father. Believe it or not, another customer was very helpful and he found us Sandy and Joe who were great at answering questions. Now comes the unfortunate part. We had the machine picked out to purchase, but Sandy pointed us to the desk so that one of three people could help us with the purchase. At this point, I'm assuming they work on commission for the big appliances? All three were assisting other customers so I waited politely at the desk. Pat was the first one free. He refused to make eye contact with me even though he'd been on the phone the whole time in front of me. He turns to the other woman sitting there and asks, "Have you been helped yet?" She was being helped by one of the other gentlemen. He still refused to make eye contact with me and then he walked away. The other lady was dressed very nicely and without a hair out of place. I coach volleyball and was in my volleyball tshirt. I looked at the other woman and said, "Did you notice that he didn't ask if he could help me? Is it because of the way I'm dressed?" Perhaps he didn't think I was serious about a purchase. And for Pat's information, I'm an orthodontist, just one that likes to wear tshirts. Even if I wasn't, no customer deserves to be treated like that. Best Buy would like to thank you because that's where we went afterwards to purchase the washing machine. read more