Lowe's hardware is not the same company anymore. My husband and I have bought too many appliances to count over the years. Now I feel angry and ripped off every time I buy any appliances. Your customer service is non existent. It's very clear that all the company is concerned about is money. when your appliance stops working, and it WILL, you're on your own even when you are pushed into purchasing the extended warranty. read more

I love this Lowe's location! It's "Winston" without being as crazy and busy as the location on Hanes Mall Blvd. I signed my daughter up for the DIY Kids event last month and when we arrived, there were only two other kids there doing their project. The man helping us was so kind and patient and everyone coming in knew him by name. I immediately told my husband that we would come back and do our building activities with our daughter there from now on. After doing this activity in June, I tried to hunt down leftover previous kits and I didn't have a ton of luck. However, there were two girls in customer service at this location that went above and beyond to make sure I had the kids goggles, one leftover greenhouse kit that they found in a box in the back, and even a little hammer for my daughter! It was the kindest thing that they took their time to do this. It meant more than they would ever know. We are looking forward to visiting here again soon to complete another DIY kids activity! read more

I am submitting this complaint regarding Lowe's in Winston-Salem, NC due to unacceptable customer service following a major appliance purchase. On December 20, I spent over $2,000 on appliances, including a brand-new Whirlpool side-by-side refrigerator. The appliances were registered immediately, and I also purchased an extended warranty. Less than two weeks later, the freezer began making a loud, alarming noise. Upon inspection, the freezer fan is frozen, indicating a defect in a brand-new appliance. Because today is New Year's Day, the warranty service line is closed. I contacted the Lowe's store where the purchase was made seeking assistance. Before reaching anyone who could help, I was transferred more than a dozen times between customer service and the appliance department. Each interaction was increasingly unhelpful. When I finally spoke with the assistant manager, Tyler, his behavior was rude, dismissive, and unprofessional. Instead of offering any solution or guidance, he repeatedly stated that Lowe's only allows a 48-hour return if a debit card is used, and that I would have had 30 days had I opened a Lowe's credit card. This response was inappropriate and unacceptable. Customers should not be pressured into opening a credit card to receive reasonable support--especially after spending thousands of dollars. This experience reflects extremely poor customer service, lack of accountability, and no regard for customer satisfaction. Due to the way this situation was handled, I will never shop at Lowe's again and will not recommend them to others. I expected far better from a company of this size and reputation. read more

If you have been to one you have been to them all but what separates them is the customer service. I was asked not asked if I needed assistance but the representative stayed busy so he had no opportunity to greet me. When I walked up for help he immediately acknowledged me and provided some assistance. I got what I needed, they helped load it up for me and all in a timely manner. read more

Apparently Lowe's has gotten so cheap and ignorant that having 20+ customers in the only open check out line for more than 10-15 minutes is okay. Self-checkout broken? Oh well. One nice lady doing all of the work while plenty of other people presumably work here and can't be bothered to help her. Lousy. read more

Seems like when ever I go to Lowe's no one is really ever interested in helping anyone. The great majority of times when i enter the store I am never even spoken to until I get to the cash register. On this occasion I went in for a simple brass fitting for a water line. They are arranged on a wall in little plastic packages and I couldn't find it where it said it was supposed to be. I asked one associate for some help and he said he was going to send someone else over, and no one ever showed. I waited around for several minutes and just left. I went into Home Depot and was in and out in a few minutes. I really want to support Lowe's because they are a NC company, but man sometimes it is simply not worth the hassle. read more

Lowe's Home Improvement - Hardware Stores Near Me - Winston Salem, North Carolina

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I wish I could give this store zero stars. I paid for flooring for my bathroom and kitchen at the beginning of August. My bathroom floor was installed a week ago but never completed. Lowes sent the wrong threshold so the installers (who were great by the way) could not finish the job. I no have nothing between my carpet and new floor. In order to speak with someone I always have to actually drive to the store since you can't get an actual person on the phone. Went to the store today and could get no answers about the rest of my order or even when my bathroom job will be done. I am at the point that I asked to just cancel the kitchen job and give me a refund. The sales associate said he was not authorized to do that without a manager but no manager was there. I asked to be called about this but have yet to hear back.....WTH????....lowe's received around $2000 from me an I have received one incomplete job and nothing else....nobody has a clue at this store. If I have'nt heard anything by mid week I am turning it over to my bank to get my money back. I will never use Lowe's again. read more

Lowe's Home Improvement - My incomplete job - Hardware Stores Near Me - Winston Salem, North Carolina

My contractor ordered some materials from Lowe's, located at 1450 Lumber Ln, Winston-Salem NC 27127. This 5-Star review is specifically for the Lowe's delivery driver, Mr.Goodson, that delivered the materials today. Not sure what Mr.Goodson gets paid at Lowe's, but I think he deserves a raise :) read more

Lowe's Home Improvement - Mr. Goodson delivering my materials. - Hardware Stores Near Me - Winston Salem, North Carolina

Wish I could give zero or negative starts because that's what this location deserves. This place sucks major butt. They switched to mainly self checkout. Half of them are close most of the times. There will be 5+ employees standing around while 20+ people try to use the same line. Today they were only taking cash and failed to put up a sign on the door. I spent an hour getting stuff together to not be able to buy anything. Oh wait, I could have but I'd have to let the person up front write down my credit card number?!?! Like WTF!! Are you serious? What a dang joke. The time before that I actually had cash and when I used it at the "self checkout" the machine broke and could not give change. Took 27 minutes for a "manager" to bring me change. This is completely unacceptable. They won't price match with their own website but will price match with Home Depot. Again WTF!?!? I had items that were cheaper on the app, linked to this location and they would not honor that price. Said I needed to pull it up on Home Depot to be able to do a price match. PS lowes non-pro. Home Depot dose not carry the same brands and Lowes. Only positive of this store is the people in the paint department are great and very helpful. Out side of that this place is run by a bunch of clowns. Take that back, clowns could do a better job. Corporate really needs to take a look at this location to figure out why it sucks so bad. You can't tell me they are understaffed when 5+ of them are always standing around up front doing nothing. read more

Lowes needs to find a new third-party carrier for their delivery service. I was in town from Illinois and they were supposed to deliver a washer and dryer between 4 o'clock and 8 o'clock. I arrived at the house at 4 o'clock only to find a note on the door that they were here and gone. They actually arrive 30 minutes early and left before the scheduled delivery time. Therefore I had to cancel my order due to returning to Illinois. I will not utilize Lowe's for anything that I need to have delivered. I will now purchase from Home Depot anything that needs to be delivered. read more

This store is conveniently located just off Peter's Creek Parkway. It's an easy in and out, with a large clean parking lot. The store seems to have good stock levels - most shelves were decently stocked for everything I needed the several times I was there. The store is clean, and they're dog friendly. Service has been good, although I've had to hunt for a sales associate a few times - but they're all knowledgeable and helpful when I was able to wrangle them. Prices tend to be a touch higher than Home Depot, but I feel the service is better here. read more

Good selection but unlike their commercials, some of their people are not as competent in their departments as you think.

I've always frequented this Lowe's since it opened because it's conveniently located to other places within the area. It seems to be a bit better than the Lexington location. I went in for some plumbing fittings to use for a project, as well as storage bins. I typically park at the garden center since it's less crowded. The gentleman working at the register had no one in line but couldn't be bothered to greet us or even acknowledge our existence. The employees on the floor however were very friendly and asked if we needed help finding anything. We went to check out and they only had two registers open. The cashier who rang up our items didn't bother to say hi or greet us either. I tried to take somethings out of the storage box that I had laid in there. So it would be easier for her to scan them. I thought she asked me something so I misunderstood and she proceeded to snap at me. I feel like it was completely unwarranted. So of course she didn't tell us to have a good day, come back, etc. She did greet the customers after us though. I know retail can be hard and people can be unkind to employees so I didn't bother to say anything to her. But I wish that wasn't the norm for how some people choose to act. I'm just glad that the other employees were helpful and friendly. It makes up for the actions of others who aren't so thoughtful. read more

This is the closest hardware store to where I live. They never have enough registers open and it takes forever to checkout. One cashier open on a Saturday afternoon. The staff is helpful though and I can find almost everything I need. read more

At the least, EXTREMELY POOR CUSTOMER SERVICE. Very possibly, RACIST ACTIONS. I went to the Lowes Home Improvement store located at 1450 Lumber Ln. on April 2, 2022 to make a return. When I got to customer service, there was a line with about 3 or 4 gentlemen in front of me. There was one customer being helped at the counter. I later learned that store employee was the manager -- Brionna. She began to signal for the other workers behind the counter to assist the people in line. After a few minutes, everyone had been helped and I was the only person still in line. However, no one called me up to the counter to be assisted. So I called out, "Is someone going to help me?" No one responded. I saw employees behind the counter talking to each other and not looking particularly busy. So I got closer to the counter, looked at them and said, "Can I get some help?" At which time a nervous employee came to the counter and kept repeating that she hadn't heard me. Even if that had been the case, am I to believe that no one saw me either? Should any customer have to call out and ask yo be helped? It did seem that I was invisible to them. When the employee took my item (a refrigerator filter) out of the bag, a piece of paper fell out, and she asked me, "What is this?". I looked at it and the paper was from Lowes and was connected to my online order. So why did she ask me what it was? Was she clueless as to the various types of Lowes receipts. During that return process, I kept saying that I thought their customer service was extremely poor. At one point I even said that I was wondering if there was a racial component to the way I was dealt with, because all of the gentlemen in line had been white, and I am a black woman. After shopping in the store for additional items, I was still bothered by the way I'd been treated, and I did not want to just let it go without expressing myself to "higher-ups". I seriously believe these types of customer service issues should be addressed. Life is stressful enough without adding more because of dealing with an ill-equipped or downright rude customer service person. It happens way too often, and I believe businesses should take specific steps to correct/improve their customer service practices. Which is why I asked for the number to their corporate office. The customer service employee who gave me the number asked if a manager could help. That's when I discovered that the woman who had been helping the one gentleman originally and had also rallied the other workers to assist the people in line, was a manager. So I declined the offer to have her help me and said that she was part of the problem. On my initial call to the "corporate" office I spoke with someone (unfortunately I don't recall her name) who was extremely pleasant, personable, empathetic and professional. I told her that I wanted my complaint to be followed up with an official letter of apology after addressing the issue with the offending manager. And that that correspondence be placed in her employee file. I said that if those steps were not taken, even though I've had a longtime relationship with Lowes, I would no longer shop there. That would include online and all Lowes stores, not just the offending store (South Winston-Salem, NC store located at 1450 Lumber Ln.). After I told a friend about the incident, he said "that store is getting a lot of bad reviews lately". I think I know why. The representative was very apologetic and assured me I'd get a call by 10:00 a.m. the following day. She also gave me a case number. I didn't get the call and so I followed up the following Monday. Unfortunately, the agent I spoke with on that recorded line, Shalonda, was rather in pleasant and told me what the other agent said was wrong. I would in all likelihood not get a call back and no further action would be taken. There was absolutely no empathy in what she said or the way she said it. There was attitude, which she denied. I told her I would give Lowes 72 hours to respond, and if they didn't I would cease all dealings with them and tell everyone I know about the situation so they can decide for themselves whether to patronize their stores. They did not attempt to contact me. So I don't think they truly value me as a customer. GOODBYE LOWES HOME IMPROVEMENT!!! HELLO Home Depot. It's nice to have choices as to where I spend my money. read more

Getting as bad as Walmart. Only 1 lane open and 14 people in line. Ridiculous. Employees just sauntering by, wandering around.

This is one of the newer, and larger, Lowe's in the region. It has pretty much what I need---and is the closest store of it's kind to me. However, the help seems to have an attitude that sucks, and the management is little better. Out of the last seven times I have gone to this store, there has only been once that I did not have a problem. The most recent is a perfect example: My wife uses play sand to cover the bottom of the chicken run for her pet chickens. It is not cheap, buts works well. It has to be replaced every four to five weeks. I get ten to fifteen bags every time I go there. I went there the other day and, as usual, there was problems. First, the checkout person did not want to look up the code number for playsand. Instead, she called the guy that helps load stuff to go get it off the bag. He was busy with another customer, so it took ten minutes to call her with the number. She told him to get the 12 bags that I ordered and bring them to be loaded. Then I paid for the sand, told her where I was going, and went out to my truck to wait. After another ten to fifteen minutes, I got out of my truck and went in to the register person to see what was happening. The person who was supposed to get the sand was standing nearby having some sort of conference with another employee. When I asked the register person what was up, she looked at the other guy and he said that they only had 8 or 9 bags. They were expecting a truck to come soon that might have more on it and implied that I should wait. I told them that now I was in a hurry, so I will take what they had. He could not say how many bags there were---so I had to wait some more to have him come up to the counter with them (another ten minutes!). There were nine. Then, the register person told me that I would have to take my receipt in to the returns counter to get a refund on the three bags that I had paid for, but did not get. While the guy was loading the bags, I went to the returns counter. I had to wait an additional ten minutes there to get waited on. I told them there what had happened and they looked at my receipt. Instead of calling the garden center to confirm it---he looked and looked in the computer record to find the transaction. It took at least five minutes---then a least five more to give me the refund, and walk all the way back to my truck, since they do not make it easy to get out of the store. This was a typical trip to that store. I have not had nearly as much problems with the other Lowe's in the area---so I know that it is peculiar to this store only. They are either out or low on what I need, or do not have someone to get heavy stuff for me and load it, or have a bad attitude and give me a hard time, or cannot find the price code for something I am purchasing, or, or... From now on I am going up to Hanes Mall Blvd.. But, I am NOT going to go to the Lowe's there. If I have to drive all the way up there I will do my shopping across the street at Home Depot. I have complained about the Lumber Lane store before---not only to the store management, but to the corporate office as well. It has not helped. Nothing has improved. They evidently do not want our business. If they did---they would fire the management of that store and bring in someone who is interested in customer satisfaction. read more