I got a phone call at 11:08, August 12, from Ed, the dispatcher, that John would be at my home by 11:20. I was told I would receive a call one-half hour before the tech would arrive. To make a long story short, John arrived closer to 12:30. That was my initial experience. I greeted him at the door. No mask, no booties. I had to request both. I was told all the techs wear masks and booties. Not my job to request they don them. Explained what I needed done, and John made a suggestion, which I followed through on. He told me he would need to drill through the cinder block to do the necessary wiring for the outlet in the crawl space. I asked him how long the job might take, and he informed me about two hours. When he showed me the price, I almost fell off my chair. $758.00!!! Now if that is not highway robbery, then please send me back to school to relearn the new definition! I told him the company that will install the pump in my crawl space was initially going to do the electrical work for $400.00, but I would find my own electrician for a more reasonable price. John called his boss and explained the situation. His boss said he could only come down so much. John was a decent guy, but he lost some points when he did not tell me he did not need to drill. It was only after I asked him if there was much to sweep up that he informed me there was no drilling involved. Lowry's took me to the cleaners. There is absolutely NO reason they could not have matched the price the electrician from the crawl space company was going to charge me. Lowry's is grossly overpriced. They do not even match the going rate other companies charge. If they want to make things right, they should have matched the $400.00 I would have paid. Please do not be mislead by coupons and discounts. They do not even make a dent. I was going to sign up with them to service four units I have in my home, but I will go with Christian HVAC instead. I am a first time customer with Lowry's, and I am profoundly disappointed with their pricing. It is unethical, and I do not know how the owner sleeps at night knowing what he is doing. In good faith, I cannot recommend this company. A COMPLETE DISAPPOINTMENT! read more

They get an F worst ever job come out to my home and you can see the botched job done buy lowery electric

The technician came into our home during a global pandemic without a mask and no shoe covering. I had to ask him to use his mask. Prices were much higher than the next quote we received the same day. read more

Horrible. After my sink exploded they came and did maybe 20mins of work and charged 400 dollars. While that was a lot I would have felt fine about it if the problem was solved, or even if they would have come back to fix it again but to charge me again to fix a problem they didn't fix and over charged me in the first place, never again. read more

Let me start by saying we had been plagued with an ongoing main drain issue. Of course this line is buried under a slab, under a house that has never ending issues. We've used another company to clear the line 3 times since July. I had a feeling something bad was going on so I called the other company who wanted to charge me $398/hr to camera the line. Not happening. I called Lowry, not sure what to expect but wanted another opinion. Our tech, Angel, was amazing. He diagnosed the issue and was able to fix it rather quickly, and used a camera to determine what we needed done. All of this while laying all options on the table, being clear as to all the issues, and remaining 100% professional while dealing with our "problem" house. It isn't often in life (anymore) that we encounter people who care, really care, about their clients. Angel was one of those rare people and for that, we have found our new plumber. Thanks! read more

Not impressed. I sent in a request for quotes for a project via Home Advisor and had three companies call me immediately. Then Lowry called. The person I spoke with acted like they would be doing me a favor to come out. A little voice in my head said not to bother with them, but I wanted several estimates so decided to keep the appointment. The guy got here, took one look at my electrical box, and said "That needs to be upgraded before the rest of the work can begin. That's $2600 right there." I told him I didn't want to spend that money and asked if there were other options for what I wanted done, and he said the box had to be upgraded no matter what. I said that wasn't going to happen, and he left. I wasted my whole morning waiting for him to show up, and we talked for a grand total of about 2 minutes. I wish now I'd read these reviews before I agreed to meet with him. Update: I had the work done by another company and it turned out no electrical work was even needed. I'm very glad I didn't go with Lowry, that's $2600 I would have wasted and goodness only knows how much the rest of the work would have cost. read more

Called at 6 am for an emergency services for a sewage problem, waited till 7:41 and still no call back. I would never recommend!! Don't advertise if don't follow ur own adverisement! read more

Charged over $5000 to replace an electrical panel. Apparently charging hundreds of dollars an hour for labor. Charged $350 to hire an inspector to check their work. I've been trying since July to get Lowry to send an inspector but have yet to hear from one almost 2 months later. I would definitely not recommend this company. read more

Called to get a quote on some services, I was told that there was a fee for them to come look. I was quoted 2000 dollars to run a gas line, virtually the same work I paid $600 to have done 5 months earlier by Amerigas and they brought me a full 100 gallon tank at my last house. So I called Amerigas/ Cress Gas in Quakertown and low and behold they had a realistic price. I cancelled the other trade that was coming out...oddly enough they never followed up to see if I wanted their insanely priced services read more

Complete scam- avoid! Are you ready for this- they charge 50$ for an estimate- that should be first red flag.. Guy came and wanted $1900 to hook up 2 sinks. That's 250$ MAX bases on 3 other estimates! Then you pay $50 bucks to say no.. Complianed to BBB. Spread the word. read more

noticed sparking in our circuit breaker box on fourth of july weekend...looked in best of bucks guide for electrician as we were concerned about the fire hazard the sparking wire caused...number one pick was lowry...charged 150$ just to dispatch an electrician and 750$ to replace TWO circuit breakers which he didn't even replace he just tightened them...i had no time to get other quotes...had a neighbor who has a local electrician buisness come out (unavailable for the sparking problem) when he asked how much i had paid for the fix i told him around 900$ and he said "what did you call lowry"...place is an absolute scam!!! a shame that businesses like this can continue to rip off families read more

I see people here complaining about Lowry's prices, but to me, the service is well worth it. I'm so tired of calling contractors to fix something in my home or on my property, and not getting a call back, or dealing with unreliable people who are unprofessional. Lowry people are the exact opposite of what seems to be the (low) standard in my area (Lower Bucks County PA). I've now used Lowry for electric, heating, and plumbing. They have set prices for every service in their booklet and computer system, so they aren't sizing customers up and deciding you "look like" you could pay more. Everything is in writing. The technicians explain every option, and explain things in minute detail for people like me who ask weird questions. You can chose which options you want, and which to not purchase, and they don't then pressure you to add those services on. The people are also very professional. I'm so sick of having some contractor in my house who takes phone calls and curses into his phone, someone who hits on me, or someone who has to go home mid-job to take a nap (that really happened), or--the best one--the guy who went out to smoke pot in my back yard during a job! The Lowry people are polite and very professional. To me, that well worth the price. I will definitely use them again and again. read more

This company says that they charge by the job and not the hour. I know it was a holiday weekend but charging $828 to thaw a pipe that took the guy 90 mins is ridiculous..that's $9.20 a min. I called the next day to discuss the bill because this happened at my mothers house and I wasn't there when the guy came.It took 3 calls and 2 days to actually talk to someone that would talk about the bill. This price is just to thaw out and pipe. $9.20 a min. Think about it read more

I like Lowry because of the integrity of their work, helpful ideas for me as a homeowner, convenience and coupons. Over the past year I've had two HVAC service calls and had the same technician. He is efficient and thorough in diagnosis while providing easy preventative maintenance tips. He truly looks at the job from the customer's point-of-view and even takes the time to show and explain to me. He answers all my questions enthusiastically. I like making one-call, and having an answering service (versus leaving a voicemail message). Lowry calls back promptly and arrives the same day (i.e. I don't expect someone at my door within 15 minutes) at a time convenient for me. Their coupons are online at their website and are a no-brainer. I will continue to use Lowry for HVAC work. read more

We hired Lowry to replace a faucet in the kitchen. They quoted the price for the service and repair, saying it was the best price there is. In total we paid just over $1000 for everything. A few weeks later, we had another plumber in our home for another plumbing issue. We had ask him how much he would he would charge this to replace the faucet - service + parts and all (based on us using the same faucet part) - he quoted us it would cost us in the upper 600s for everything. We also spoke to many of our friends about it, and nobody believed that someone would actually charge us over $1K to replace a faucet. After this experience, we won't be using Lowry again for plumbing services. read more

Someone answered my call right away. I didn't have to leave a message and wait for a call back. They were available the next day. The service man was nice and professional. He fixed the problem and cleaned up after himself. I don't have much experience with plumbing costs but I do think their prices were high. They were the fourth plumber I called and the only one who actually answered the phone. One of the other three never called and the other two took several days to get back to me. Lowry didn't leave me hanging and I guess other places can quote you lower prices but you can't count on them. read more

The service was great and the tech arrived promptly. He was friendly and efficient. However, charging me nearly $200 for a $20 part was outrageous. Sure they are entitled to a premium for the in-home service but marking up the price 10 X plus $89 service call for 10 minutes is highway robbery. Nest time I'll pay someone else to diagnose the problem and them get the part myself. Even with overnight shipping it will be a fraction of the cost of these guys. read more

Matt D did a great job rewiring our living room, and installing overhead lighting. He quickly understood what we wanted to do, and proposed a pragmatic solution. When performing the work, Matt took care to avoid damaging our ceiling, walls and floor. In general, he paid careful attention to detail, as if he was working in his own home. We're very happy with the results, and are looking forward to working w/ Matt on our next project. read more

Our sewer backed up into the basement and I googled drain cleaners and found Lowry plumbing and electric. I called them and they were very nice and professional on the phone. They had someone here in 2 hours. They service guy was nice as well and evaluated the problem. He told me it would be $573 to clean out the stoppage. I asked about why it was so expensive and he explained the process and he may have to go as far as 50 feet to clean it out. I reluctantly told him to do it because I had already had to take one day off from work and needed to get this taken care of. The technician used the "snake" to clean out the sewer from the outside clean out. It took him 30 minutes and he was done. Do the math. That's $1146/hr!!! I asked again about the price and he said it was calculated from his book. I called around later and asked others what they charge and it ranged from $150-$350.While Lowry was prompt and couteous, I would never use them again nor would I recommend them. Don't make the mistake I made in a panic and accept Lowry's high prices. Call around and compare prices. I feel ripped off. Steve Critz read more

Lowry support is really bad specially if you need some work done under the warranty. They came and told me that a new part is needed to fix my heater and its been over a week - every time I call they have the standard response that they are waiting for the part. I called another Carrier dealer and they can fix the issue by tomorrow (they came today and after confirming with the supply store, they can install the part tomorrow)... what a waste of time on my end to wait for Lowry. I know I will be paying for the work (instead of getting it done under warranty) but I cannot subject my family any longer to below freezing temperatures just because Lowry just wants to delay the free work. read more

We purchased an electric water heater from Duff Plumbing and then checked the Best Pick Reports book for the name of a company to install it. Lowry came out two days later and installed it. The installer set the temperature, supposedly at the manufacturer's suggestion. Two days later, after waiting for the water to heat up, we called Lowry and asked if they could send someone out to raise the temp because our water was not hot enough. The installer said they would not guarantee the water heater because we didn't buy it from them but they would guarantee the installation for one year. They gave me a window of 12 noon to 4 PM. I waited until almost 3 PM and called them. Jerry, the manager, unbeknownst to me, called my husband and told him he wasn't sending anyone out because raising the temperature would void the manufacturer's warranty. How would he know the temperature that was set if he didn't actually come out to see it? We paid over $900 for this installation and they refused to follow up at all. I will NEVER recommend them again and we will tell all of our neighbors in our community of 209 houses NOT to use them! We will also let Best Pick Reports and Montgomery County BBB know how unreliable they are. Once they get paid, they're gone! read more

I give them 1 star as their pricing is outrageous. The work was carried out ok but don't take out their "service" contract. Find another company who doesn't bring a big book with them for pricing..... When the technician tried to sell me unwanted repairs he was quite rude as I clearly wasn't buying it! read more

I used their service this past week. I had a sump pump malfunction on Monday. I called their service on Monday afternoon and their visit was scheduled for Wednesday. When I asked what time frame I coudl expect them within, I was told that they had no way of predicting that in advance and would have to be home and available between 9 am to 5 pm. They came Wednesday afernoon at 2 PM (and they did call at 1:15 to tell they would be at my home by 2 pm) . The work was done properly as far as I can tell (it has not rained at all since the pump was insitalled and am hopeful it will work correctly). The guys who did the work were very nice. When I was given the bill, my sense was that I may have been overcharged by about $100-$150 for the service. I base that on the posted cost for this pump on Lowes website as well as a projected reasonable labor cost and figuring a 30% mark-up. Not certain if I would use this company again. Next time I will check other competitors when I need the type of service they provide. read more

Wanted to let others know what a great service we received from Lowry Services. We wanted a transfer box for a generator. Mike E. from Lowry arrived to give a quote but he had the components in his van and was able to complete the job the same day. He was a great guy to have in your home. Very considerate, thorough, knowledgeable and pleasant. Totally understood what customer service was all about! Thanks Mike E.! We are all set when the power goes out! read more

UNBELIEVABLE!!! I was given an estimate of $907.39 to replace a pressure reduction valve. This part cost around $100 and can be installed in less than an hour. I guess their business model is built on gouging the poor souls who are stranded without water. This seems to be consistent with the other reviews. I'm sure there are more people who are too embarrassed to admit they got suckered by Lowry. DO WHAT I DID AND CALL A LOCAL PLUMBER! I SAVED OVER $700. read more

This has been one of the worst customer service experiences of my life. I had them install a new HVAC system (which they recommended) at the end of sept 2016. It has been an unseasonably warm winter so we have not had to use the furnace much yet but in the 2 cold spells we have had it has not worked. That is frustrating enough. But the poor customer service, lack of technicians' knowledge and no communication has been the worst of it. I now sit here AGAIN with no heat and no call backs. The tech who came out told me it's my thermostat....the day before the install manager who came out proved it is not. They do not show up when expected, do not tell you they are running late and have no interest in resolving anything. If I could get my money back, my old 30 yr old furnace I replaced back and undo the whole deal I would, and erase the name Lowry from my memory. Home Depot recommended them and I guess my next step is to tell them about this ordeal so they don't keep sending customers their way. Fed up beyond belief, and I am generally a reasonable person. I just want working heat. You would think a $8k+ system might get you that.... I would give 0 stars if I could read more

BAD BAD BAD. 1) We paid Lowry Services nearly $200 in advance for a one year Heating & Cooling maintainence package. 2) The service tech missed his first appointment. We waited for nearly 2 hours, then called the office. The General Manager (Joe) claimed he was "stuck in traffic", and said "we have no control over traffic". 3) Faulty diagnosis. When the tech finally arrived, he said we needed a new blower motor in our furnace. But he never actually tested the old motor -- to measure current draw, RPMs, and air pressure, temperature, and velocity -- to determine its condition. 4) Outrageous overcharge. Lowry quoted more than $800 to replace the blower motor. Average price for this repair is $200 to $400, according to http://www.homeadvisor.com/cost/heating-and-cooling. We reluctantly allowed the tech to replace the motor, because we needed the system to be working ASAP. But the airflow was no better with the new motor than with the old. So we told the tech to remove the new motor, and not charge us for it, which he did. 5) We told Lowry's General Manager "Joe" (who refused to give his full name) we wanted a refund of what we paid for maintainence. Joe agreed verbally, but refused to put his agreement to a refund in writing. 6) No refund without hassle. Lowry eventually sent a refund check -- but with sneaky fine print which threatens us if we tell anyone about our experience with them. The PA Attorney General's Consumer Protection Bureau [www.attorneygeneral.gov] may want to investigate this. read more

You have to be kidding me. Lowry's booked an electrician to come to my home to quote me for a ceiling fan installation. The woman who dispatched the job couldn't give me even a ballpark estimate, probably because they charge $49 right off the bat just to show up. They quoted me over $350 without a $99 membership fee, and if I opted for the membership, it ended up dropping the price to $349.62. This is a simple fan switch without any remounting or complications. I turned him away (with a $49 check) and immediately called another company. The owner of Affordable Electrical Services Inc. (215-396-1804) quoted me $99-$119 over the phone and immediately sent someone to me. Lowry's is a complete scam and the owners should be ashamed of themselves. read more

Mark, I completely agree. My A/C stopped getting cold all of a sudden a few days ago, so called Lowry Electric in Harleysville. I assumed it needed freon. Very pleasant to deal with, arrived on time, etc. The technician was very knowledgable and deduced the problem quickly--it was a blown capacitor. He wrote me up a proposal, complete with membership in their yearly savings program and said the cost would be $340. He had one on his truck, so he could do it that minute. I was tempted because it was in the 80s, but after seeing the small part that was blown I couldn't justify the cost and told him I'd pay him for the assessment ($89) and get back to them. I also didn't like that the cost wasn't itemized for labor and parts cost. After doing a little research I found that the part is only $15!!! I ordered one and had it shipped 2nd day air (which added another $16), simply shut off the electric to the condenser, and swapped the connections out for the new capacitor after finding a website describing the ease of it all. It took me 3 minutes!!! I don't know if it was because I'm a woman or because it was a hot day, but I paid $31 for a $340 estimate. NOT COOL!! read more

My Lowry technician was a wonderful young man, someone I would never hesitate to invite again into my house. However...Lowry was called because my own electrician was out of town, and I felt a particular problem had to be dealt with immediately. The problem outlet was quickly fixed, and then I asked to have the Lowry man install a GFCI breaker in my basement to safeguard two low-lying sockets in case of flood. I paid an EXTRAORDINARY sum for these services. As in "omg!" large. AND he even tried to sell me on some other services while here! When my regular electrician returned to pick up on another project, he checked the basement outlets, only to find one of them did not work. After some searching, he found that connecting wire that came from another wall had corroded away over the years. It needed to be re-wired. Apparently the Lowry tech never checked his own work. Funny thing is, the sticker on my panel reads "Do not install in ungrounded surface". Which, apparently, is exactly what the Lowry tech DID do. oops. It's all fixed now, and more. But I gotta tell you guys that sometimes the bigger a company is, the work product suffers. Unless you know that your house could burn down in the next couple of hours because of an electrical problem...call a REAL electician...not a BIG FLASHY COMPANY. Joan C. (Big fat invoice #158770, 12.18.14) read more

Although somewhat pricey, Norman W. was a great electrician and very helpful. Thank you.

Good service used them for plumbing recently and just had an electrician out everything works great.

UNRELIABLE! I would never call this company for anything ever!!! They are not reliable at all. I had an appointment set up for weeks before for them to do a simple disconnect of my oven from the gas line because I was having a kitchen floor installed. A five min task. (floor installers were not responsible for this) About 2 minutes before the installer of my floor arrived I get a call from Lowry saying that they had to reschedule me for another day. I said that wasn't that easy, I would also have to reschedule the floor installation, and take another day off from work, etc... As I was on the phone, the floor installers were knocking on my door. I practically begged her to please send someone so the floor could be done, she said she couldn't. I was almost in tears as I answered the door for the floor installers explaining what happened, they saw how upset I was and to my surprise these wonderful installers from Avalon flooring said don't worry they would do it! So guess what Lowry, by you not showing up, I probably saved over $100! TERRIBLE customer service! Connie N. read more

horrible service. the guy said he couldn't fix my faucet, he told me it wouldn't screw together because it was stripped - which it wasn't, he just didn't unscrew the nut. So not only did the guy try to sell me a faucet out of his truck (for faucet and install) it would have cost $990.00 - I was charged $49 for 10 minutes of his time to give me a quote and to not screw in my faucet (which my husband and i did ourselves later that day). read more

Have been using this company for several years. Whenever an appointment is scheduled for routine maintenance they always either forget about it or want to reschedule that day. Terrible customer service! Absolutely no respect for long time customers. read more

They were suppose to be here on a Friday between 9and 10. But when they didn't show I called and was told they had a problem with their truck. I rescheduled for Monday between 8 and 9. At 11:15 I called and was told he had a problem with his truck. I would think they would have called to let me know,I was told they would be there in 10 minutes, I told them to forget it!! Bad vibes hope they get that truck fixed(haha). Very unprofessional!! read more

I was searching for someone to come out and do some electrical work in my home and came across a Lowry Services Truck on the highway. I decided to look them up online and set up an appointment. I was a little disappointed by some of the reviews I saw after setting up the appointment but I chose to continue with my appointment and I am glad I did. I received a call from the owner letting me know that he is sending Tom out and he should be at my house by 12:45p and Tom showed up right at 12:45P. He assessed the situations that I needed and gave me a quote. I asked if he could do the work right then and there and he did and completed everything within about 1 1/2 hours. The pricing was very fair on the work done. He even quoted me on a couple ceiling fans I need installed that I will have him back to do and I will also have them do the electric in my kitchen once I get that remodeled. My neighbor was envious on the work done and they are calling Lowry as well. Thanks guys for doing a great job! You have a new client! read more

Lowry performed above expectation and I had high expectations since my neighbor recommend them for my heat and ac system replacement job. I feel I we were taken care and not advantage if with fair pricing and professional crew who did the work. I can recommend gettin Lowry to take care of your family's needs. read more

The tech that came was friendly and on time, no complaints about him. I had a led light fixture installed, a gfi outlet, a pull chain switch and a supplied ceiling fan installed. I was floored by the $1030 price. The guy wouldn't show me the quote until my wife came in. I blame myself, I should have looked around, I wasted a lot of money! read more

I took off work. Got no call. When I called early morning, very annoying young person answer and she would not allow me to talk. She said they left a message but there was none. Could not schedule me. Bad bad customer service. Would never try to use again. read more