My cosmetologist friend was originally helping me cut my hair from what was 16". Unfortunately my friend got called into work and I was left with my hair undone. I had 3 options: wait for my friend to get off work later that evening, find a salon nearby who can finish it, or do it myself. Since I was in a rush to get it done and I figured it would be a simple task, I began looking for a salon near my house that could finish the job. On their company website I saw pictures from their gallery and read the stylists bios. I resulted with Keishla who I read "for anyone looking for a big change that scissors can't fix, she is your girl." I sat down and showed her a picture of the cut and color I wanted. It was a short hair cut with a level 10 blonde. She asked if I wanted to get to that color today and I said yes as I showed her a picture from (2) former times I lightened my hair to that level in the past. Since then I had grown my hair out and it was in its natural state with no chemicals on it, so it could be done. With her doubt I wasn't sure about a level 10 but I was at least expecting to end with a level 9. We began with a dry cut and it looked decent, although I would've liked my bang to be a little longer, but it was gone already so I didn't make a fuss. We moved onto the lightener. She applied, very slow for such a short amount of hair and it was not saturated at all. I sat for 45 min under a dryer with foil on top. After Keishla and Shauna looked at it they decided to put another bowl of lightener with 20 volume developer because it was still at a level 8 and it was very patchy in the areas where I saw she did not saturate it. It was a rookie mistake and also added an unnecessary bowl of lightener on my tab. After the lightener was rinsed we continued onto the toner. By the way, as I was being rinsed, Keishla and Shauna were making jokes about how black people and how they don't like dogs. They probably aren't racist but it was an ignorant statement, offensive, and very unprofessional. Anyway, my roots were high yellow and the rest bright orange. She gave me hot roots. The toner didn't take, which I never heard of before, so she reapplied another toner. It didn't take, but both bowls we're still added to my tab. At this point I started getting very worried, upset and disappointed. I honestly just wanted to leave but I wanted to see how it would turn out dry. As she was drying it she was telling me how she put something in it that left it straight for 10 washes. I don't really need that or care about that because my hair is short, textured and curly. So I don't want it straight for 10 washes. It was just unnecessary. I also never saw her put any other products or oil in my hair which is what it my hair needs, especially after lightening. After drying my hair was brittle and felt like straw. The color was terrible and I didn't even know how to feel about the cut. Shauna had to fade the back of my head because Keishla couldn't even do it. Which was still a mess because it wasn't lined up with edgers. Keishla continued to straighten my hair by under combing with the straightener. That wasn't efficient or gentle on the hair because again I have a short textured damaged hair now. It needs to be thoroughly combed before just placing two hot plates on it. After 4 hours and $100 later, I ended with a mess. Keishla even offered the advise of "you can even tone it again when you get home." I went home in tears and continued to cry throughout the evening. I went from long natural 16" of hair to a fried short highlighter looking mess. Knowing that she should've been a little more sympathetic about the tragedy or even try to fix it. None of that was relayed. I'm not sure if she did on purpose or if she just didn't know what she was doing. I wish I would've just had the patience to wait for my friend or do it myself. The next day I went to Sally's Beauty Supply purchased toner, color and lots of repair products for my damaged brittle hair. Before the color, my boyfriend had to clipper cut the entire right side and back of my hair because of the damage and the cut just looked bad. He had to properly fade it in with the rest of my hair and line up the rest of it with edgers. I still wasn't completely happy with it but it was a whole lot better than what I had, and I could actually walk out in public. It wasn't a professional environment and the stylist herself wasn't a professional. I wasted money, which thinking back, I shouldn't of even paid her with such unsatisfactory work. I even had to spend even more money and time to fix it. Please learn from my experience. All in all, I do not recommend this salon to anyone. If I could put no stars I would. read more

See all

If you're looking for a dingy barbershop: look no further. If you're looking for a salon: look elsewhere. Aside from posing as a salon (though this barbershop might employ some talent) the establishment homes one of the most unprofessional, ego-driven and callous individuals I've had the displeasure of encountering. read more

Where to even start... I just moved to the area & Yelp'ed salons with decent reviews then made an appointment here for a cut & color. I wasn't sure what I wanted & we decided on balayage. I thought my hair looked okay when originally leaving - It was curled cute, shorter like I asked, & I was just seeing a lot more blonde. The next day I started realizing how blotchy the blonde was - Pics attached. I called Keishla & went back the following week. Shauna, the owner, told her to put lowlights into the blonde while running out the door without staying to make sure all went well/help. I stressed the importance of making sure any color going into my head would blend nicely, but round 2 didn't work either; still blotchy - More pics attached. I had to come back the next day for round 3 & Keishla informed me that anything outside of her fixing the balayage would cost me money. I hadn't asked for a penny of a refund. They AGAIN try to fix the balayage & it AGAIN doesn't work. Shauna would go back & forth between trying to tell Keishla what she was doing wrong while also telling me I was being nit-picky. She should've taken control of the situation, but still only watched & directed from afar. Round 4 resulted in completing removing the blonde & going back to my natural brown. My poor, over-processed hair! As sweet as Keishla was, something was just completely off about the technique. I am pregnant & she thought maybe it was hormonal, however I had my hair colored 3 months ago with no issue & the color was sticking - It was the blotches throwing me off. When all was said & done, I spent 7 hours in 3 days here, tipped twice, and was never offered compensation of any sort. I could tell Keisha was timid & looking for direction & Shauna was REALLY hands off with this. As I was leaving, Shauna was actually fixing another girl's hair who was also unhappy with her color. All of these positives reviews concern me when the only 2 negative ones are being hidden by Yelp. I would never in life come back here, nor would I ever recommend to anyone else. My husband knows nothing about hair & was perturbed himself. Sidenote: Like others have mentioned, Shauna's dog is cute as a button but had 3 poop accidents on the floor of the salon yesterday & was never taken out in between. Twilight Zone. read more

See all

I made an appointment at Lox Salon after seeing an ad on Groupon and I was not disappointed! I've been to expensive salons in Center City and left upset, so I decided to go for a more affordable cut and color. Don't let me mislead you on calling this salon affordable, because I would have paid Center City prices for the results I got. Keishla did an amazing job and was super friendly!! She gave me great direction in choosing the haircut that I wanted and was very attentive to what I wanted (was NOT at all snooty when I wanted to go in a different direction). My friends are all planning their visits, and I will definitely be back! read more

Lox Salon - Really great cut and color by Keishla! - Hair Salons Near Me - Phoenixville, Pennsylvania

I came here with a groupon. I saw that they had the best reviews on groupon in my area, so I purchased the groupon and have them a try. When I called and made an appointment, I received a wonderful greeting and they were available for the time and date I wanted. There is street parking only, but there was plenty of room to park. I even got a spot in front of the store. I was graciously greeted by the owner and she started my hair right away. I wanted a haircut and highlights. She knew exactly what I was looking for and more. My hair turned out fabulous and she took care of my split ends. She was very helpful with tips to keep my hair looking beautiful. I have been to many salons and I have been disappointed a lot. This is the first time in years that I came out loving my hair. Thank you! And I'll be back. read more

Lox Salon is the absolute best, not only in the Phoenixville area but also throughout Philadelphia. I am a model based out of NYC/LA but my family is from the Philadelphia area. Rupert Tate is the only barber that I've been happy with, and I make a point to have him cut my hair EVERY time I'm back in town. I haven't found anybody better, even in LA, which says a lot. The whole shop has an incredible welcoming vibe (Rupert and Shauna will treat you like family), you can't beat the prices (a fraction of what salons much less skilled charge), and I've never left disappointed. Shauna does an amazing job with the top part of my hair and everyone who has gone on recommendation returns. read more

Lox Salon - Most recent cut - Hair Salons Near Me - Phoenixville, Pennsylvania

The upside: My son just got a reasonably good cut and he felt that his stylist worked to listen and understand what he wanted. At the same time, I was appalled that they did not require customers to wear masks. We were the only ones in the salon at first which felt fine as it is a small space. However, three additional people entered while my son was getting a cut. The first wore no mask and began his haircut by describing how many family members drove to visit him for Christmas. Ugh. Additionally, at one point, one of the stylists was sitting in the chair directly next to my son eating his dinner (maskless). read more

I saw Shauna and she's amazing, I love my cut and highlights. She gave me exactly what I wanted and offered some suggestions which I again loved. Would highly suggest seeing her!! read more

I finally found my new hair stylist! I recently visited Lox Salon for full highlights and cut after reading the reviews on Groupon. Shauna (the owner) is extremely personable and knowledgeable. It took her one picture and a few minutes to understand exactly the look I wanted, which is blonde highlights in amber brown hair that always pulls red. The highlights look absolutely amazing! Like other reviewers, I have been to many snooty, expensive salons where I left hating my new hair color. Lox's standard pricing is more than reasonable and took half the time as I am used to spending. I will definitely be returning in six weeks! So happy. read more

Love cut & high low color by Shauna! Came from Philadelphia, was referred by barber shop. Very happy!!!! read more

Great place! Super inviting! Super cute dog! I was definitely a satisfied customer thanks Shauna

Chelsea has no idea what she's doing. I walked into the salon with blonde hair. I just wanted partial lowlights and a cut. I got a deal from Groupon. What should have taken an hour and a half ended up taking four and a half hours. I walked out with dark red hair. It was horrible. It was the worst Salon experience I've ever had read more

I feel lucky I have found this salon in Phoenixville! I was looking for a new salon and also had a coupon for this place. Shauna did a fantastic job with my haircut and highlights and lowlights. Sometimes I dread getting a haircut and color because its boring and I'm stuck in a chair. I didn't feel imprisoned here. The staff is very nice, funny and easygoing and made the experience memorable and fun. Even without a coupon, their prices are reasonable and the quality top notch. I will definitely be back and would recommend the salon to anyone. Anyone with hair, I guess. read more

After leaving my last salon almost in tears I walked in nervous for the next person to touch my hair. Shauna immediately calmed my nerves and did a great job on cut and color! I will definitely be back! read more

Tried Lox Salon for the first time this morning for a simple trim, ended up with one of the worst haircuts I've ever had. I asked for short on the sides and long up top, and it took more than an hour to have it done. It was painful, too: I was scratched and cut, and I had to wash off the blood when I came home. The trimming around the ears is uneven (one side is higher than the other) and the neckline is uneven. If I didn't have to be at work, I would have stayed to have it fixed, but at this point I just wanted to be out of there. I was so disappointed with it that I ended up just buzzing it all off when I got home, which was a waste of my money. I was hoping to try something new at a local salon, but I can't see myself ever coming back after that disappointment. read more

I was able to make a same day appointment. Shauna, her husband and team, are really friendly, even the customers were friendly. The salon had a very cute design. Parking was easy, found a close spot. Love my haircut, loved the price. read more

I came in for a cut and style. I've been here in the past but I'm not sure I'll return. The salon has now split into the barbershop and the styling sides as Rupert and Shauna have split, professionally and personally. The salon side was messy and I was rushed thru my cut and style. I walked out with no real style (semi-wet hair that I had to style again at home) and the cut is subpar. Shauna talked about her personal feelings with Rupert and it was quite uncomfortable to hear as a customer. Having been to salons where they offer you water or another drink and give you a salon "experience", this was WAY different. Bare bones. I hear the men get treated better on the barber side. I don't think the split was good as service was severely lacking. Look elsewhere. read more

I came here with a Groupon from Philly (where salons are insanely expensive!). Definitely worth the drive. Shauna did a great job on my color (partial highlight and lowlight after the last salon I went to left me wayyy too blonde!) and cut. My hair is pretty easy (very straight and thick) so I can't comment on how she might do with curly hair or anything, but mine came out looking great! She also was FAST--I have a lot of hair and the least amount of time I've ever spent in a salon for highlights, cut, and blowout is 2 hours. She was done in an hour and a half, and not sloppy at all. Their regular, non-Groupon prices are also totally reasonable and affordable! I definitely plan to come back. read more

Found this place on Gropuon and had a great experience. Full highlights, cut, and blow dry took less than 1.5 hours and the results were just what I asked for. Shauna and her staff are all really laid back and the prices were great. read more

I went into Lox salon with a full highlight Groupon. I am new to the area and have been looking for a stylist for sometime now. I went to lox and Mehgan was my stylist. She was super friendly so I had hopes she could be my girl! I had a picture and told her what I would like. She explained everything in detail. Which was perfect, since I did mention I was nervous. The highlights were done in a timely manner and it was perfect!! I have never had my hair that light achieved only by highlighting, I've always needed it toned! I was purely shocked but in a good way. If you're looking for good work at a reasonable cost Mehgan is the one to go to! read more

Love my new haircut. Highlights look awesome and Shauna was great. I would recommend this salon to everyone. Awesome service at an awesome price .. read more