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Loyalty Auto Group

4.9 (57 reviews)
Closed 10:00 am - 7:00 pm

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Reviews With Photos

My new Nissan Altima!
Nare S.

There aren't enough words to explain how amazing of a service I get from Raffi each and every time I get a new car. He has been helping me with getting my cars for more than 12 years. Somehow every time he makes it easier and easier to get into a new car. He gets the best deals for any budget and can get pretty much any car you can think of. He works tirelessly and efficiently for all his customers. Thank you for making this annoying process of buying a car so quick and easy!!!! Contact Raffi at +18185996695

Lala S.

This is my 4th time using Raffi for my car needs and it honestly gets better every time! He had my last lease picked up (with a cracked windshield), he put $$ in MY pocket for it AND hand delivered my new Lexus NX to my house. Seriously the easiest process ever. Basically, if you're like me and hate dealing with annoying end of lease requirements and spending hours at dealerships..TEXT Raffi (818) 599-6695!!! You won't regret it. Thank you a million Loyalty Auto Group and Raffi! I'll be back in 3 years when my lease is up, guaranteed!!

New 2023 Nissan Altima SV!
Paola B.

Second time getting a car from Raffi. It's seems to get easier every time! Had my old car pickup and my new one drop off to my front door. Without any hesitation, Raffi had a new car for me the every next day from the day I contacted him. I will be back when my lease is up. Can't thank you enough for making getting a new car so painless! (And I got cash back for my old car. Win win!)

BMW X4
Ren A.

I was in a situation where I needed a car ASAP. I had a specific car in mind, and no dealer had the exterior/interior combination I wanted in Stock. I called Raffi, and he made the deal happen in less than 2 hours. He got me the car in the exact color combo I wanted and delivered it the same day--a smooth and pleasant experience. I love my new car! Thank you so much for making a stressful situation so easy!

2023 Audi S5

I have had the most pleasant experience with loyalty auto group. Raffi is the man! Started leasing with him 6 years ago and now we are good friends. If you are someone looking for a great lease for a fair price, you won't regret checking out this group. The complete opposite of "salesy ", you actually feel like your being treated like a person. All love -Dre

C C.

Loyalty auto was a referral phone number from one of my good guy friends and boy must I mention how great it all went. I was directed to deal with Hiro or Hairo(maybe botching the name a bit) he came as excellent choice. He was patient, trustworthy and real. We got to know each other through a 3 wk course or so due to my lack of decision making lol. I was in search of an suv in luxury class and was in between more than a handful of cars due to wanting to stay low on mthly payments. This amazing gentleman not only found me "my baby" but exceeded my expectations. He went out of his way many times to get me in that ride and I am so grateful of his hard work and dedication. I am now rolling on a bloody red 2018 Alfa Romeo Stelvio sport on 20" Black wheels which I love Thanks Loyalty auto!

Ashley S.

Afo at Loyalty helped me find the car of my dreams! I contacted him the day I returned my car and he was able to make magic happen and get me the car I wanted for the price I wanted. Thank you so much Afo and Loyalty!

Asya V.

Deserves more than 5 stars!! Best place to get a car! This is the second car my family has leased from them! Great service and amazing employees!! They help you the best way possible and we got an amazing deal on my brothers first car! Wouldn't go anywhere else!!

530E
Lilit M.

Had the pleasure of leasing my first car from Loyalty Auto Group and could not be any happier with my choice! Hiro was very patient and professional throughout the entire process and took the time to explain to me the different packages and benefits that came with it! This was my very first BMW so I wasn't familiar with any of the options. Before finding loyalty auto group I had been looking around at different companies and no price came close to Loyalty! Thank you so much Hiro!

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8 years ago

I have been working with Sarkis at Loyalty Auto for several years now! He is very professional, courteous and great prices!!

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Ask the Community - Loyalty Auto Group

Review Highlights - Loyalty Auto Group

With my immediate family and friends, we have bought or leased seven cars in the last three years from Sarkis.

Mentioned in 10 reviews

Read more highlights

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While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

Took a medium sized suv for a possible appraisal, it had less than 30k miles and was in great…read morecondition. Saleswoman sits down with me at appraisal and says they offering like $4k because they found "metal deposits" in the oil pan. I said, "You removed the oil pan and sifted through the oil?" She goes, well it might have been on the dipstick. Huh?? She basically starts pressuring me to take the deal because it's pretty good and the car will need a new engine soon. No thanks lady. Took it to a mechanic who changed the oil and said there was nothing wrong with the engine. Frickin swindlers.

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I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in…read moresales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best!

I feel that if I'm paying top-tier prices to have my car serviced at a dealership, I should receive…read moretop-tier service and timely delivery. I've visited three other Tesla locations before Burbank, and this one unfortunately seems to struggle w/ time management. My appointment was on Friday at 1:30pm for a full replacement of all four tires + alignment. I was told they would aim to have it completed by EOD 7pm. Around 6pm, I received a message apologizing that it would not be completed on time and that the car would instead be ready by 10am the next day. Thankfully my schedule allowed for that, but it was still inconvenient. What makes it confusing is that I was initially quoted 5 hours for the tire replacement and alignment, yet it still couldn't be completed by the end of the day. The invoice states the job takes two hours. There were also no loaner vehicles available. They did provide a $100 Uber voucher (grateful for this, thank you). Maybe they were extremely short-staffed yesterday or someone had to leave mid-shift. Either way, the experience makes me hesitant about returning to this location for future service.

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Nowadays It's hard to find honest and decent people …read more Customer service is amazing, everyone in and out of office doing their best to help. Hope you guys will stay busy all the time Thank you!

Loyalty Auto Group - car_dealers - Updated July 2026

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