They were honest & transparent and saved my AirPods, 5 stars! ---------------------------------------- So I have sold three of our family cars at Carmax. I really appreciate their smooth, no haggle sales process. You get a quote online, you bring the car in (title in hand), and in a few hours, you walk out with your check and they even take care of notifying the DMV for you. Michael was a champ for the most recent transaction. But what really matters is what they do even when it's not transaction related. Turns out, I left my AirPods at the store from a few days ago. But sure enough, they saved it in their lost and found (i mean, TBH, how often does that happen?) Jay even helped write my name on the envelope so I could seamlessly retrieve it when I returned to the store. Thank you, Carmax! read more

Took a medium sized suv for a possible appraisal, it had less than 30k miles and was in great condition. Saleswoman sits down with me at appraisal and says they offering like $4k because they found "metal deposits" in the oil pan. I said, "You removed the oil pan and sifted through the oil?" She goes, well it might have been on the dipstick. Huh?? She basically starts pressuring me to take the deal because it's pretty good and the car will need a new engine soon. No thanks lady. Took it to a mechanic who changed the oil and said there was nothing wrong with the engine. Frickin swindlers. read more

Safety Concerns, Dishonesty & Total Lack of Communication Stars: (1/5) I am beyond disappointed with my experience at CarMax Burbank. I paid extra to have a Porsche 718 shipped from Colorado, expecting a "premium" vehicle that had passed their 125+ point inspection. Instead, I was sold a car with cheap after market brakes, bad rotors, and bad bearings. When I brought the car back because of a loud noise every time I braked, the service department made me feel like I was crazy. They confirmed they heard the noise, but because the brakes "hadn't failed yet," they refused to fix them. The Red Flags & Dishonesty: Hidden Repairs: Their official inspection report only listed an oil change. However, a representative eventually admitted to me that the brakes had been changed with cheap, non-Porsche certified aftermarket parts. * Mechanical Damage: My personal mechanic inspected the car and confirmed these low-quality parts were likely the reason the rotors and bearings were now making noise and failing to function properly. Using "budget" parts on a Porsche not only compromises safety but immediately devalues the vehicle. Safety Risk: My mechanic told me the car needed immediate repairs to be safe. CarMax's standard for "passing inspection" clearly does not meet the manufacturer's safety standards for a high-performance vehicle. The Total Lack of Organization: Lost Car: I dropped the car off on Thursday. By Saturday, no one knew where it was, even though it had been in their possession for two days. Incompetent Communication: After spending 1.5 hours waiting to sign the return paperwork, someone called me on Monday asking me to "pick up the car." No one talks to each other; I had to repeat the same frustrating story to five different people. Rude Service: Aside from Sophia, who was the only pleasant person we dealt with, the staff was dismissive and rude when we raised legitimate safety concerns. I wasted money on shipping and hours of my time. If you are looking for a high-end vehicle, do not trust their "inspections." They are willing to use cheap parts and hide it from the buyer. This was a complete waste of time and money. read more

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Carmax is not the company of old. No wonder they're getting lapped by their competitors. I made the mistake of not checking these reviews before selling my car here. Service here is terrible and inconsistent. Something I'm told will take 10 minutes then suddenly balloons to 90 minutes. Very rude business office too, as if they're doing a favor doing your paperwork for you. Never again. read more

Reserved a car that was at another location and they shipped it to Burbank. Had an appointment scheduled 4 days ahead of time. Checked in 20 mins early, waiting around for another hour and still no one helped me or could bring me the keys for the test drive. Went out to look at the car and it was dirty and not even prepped to show. Left after wasting 90 mins of time for nothing. read more

Came in to get my 2014 Mazda appraised and was amazed at the smooth processes utilized here. Jeannie had my car appraised and I was surprised at the generous carmax offer. I accepted and came back later . Hayley in finance took care of all paperwork including check. Carmax does all dmv transfers and registration. Total time spent here was 55 minutes. Great job! read more

Wow! The day of my appointment to pick up my car the vindictive sales manager cancels my meeting and reserves the car under another name so I can not access it. This is the fifth time even though I have been working directly with Dena and have been promised my meeting would not be cancelled again. I should have checked the reviews. I'll continue to escalate this through customer experience. These people gone the stereotypical used cars men a run for their money. read more

I cannot recommend CarMax after this experience. I came in on Sunday to sell my car and waited 40 minutes before anyone told me the bank was closed. This should have been explained immediately. I was then told to return first thing Monday morning. When I came back, I clearly explained that I had a flight to catch and needed help quickly. Despite that, nobody showed any urgency or seemed willing to assist me. I felt completely ignored and was kept waiting until the very last minute, nearly causing me to miss my flight. The lack of communication, organization, and basic consideration was unacceptable. An extremely stressful and disappointing experience. read more

As a follow-up to my earlier review, I wanted to share an update. In addition to the cosmetic issues I originally mentioned, which were promptly addressed, I later discovered a discrepancy between the tire standards reflected in CarMax's public-facing 125-point inspection and the measurement process being used in practice. That is something I believe should be clarified for future customers. After I raised my concerns and provided supporting documentation, including Tesla's official OEM tire replacement guidance, management approved replacement of all four tires. Of course, I would have preferred brand-name replacements, but I felt this was a fair resolution and decided to move forward. To their credit, Manuel, Brandon, and the service team handled my concerns professionally, and I appreciate that management ultimately chose to make it right. My constructive suggestion is simple: CarMax should clarify the tire standards listed under its 125-point inspection so they accurately reflect the measurement process being used. That would help prevent unnecessary confusion for future customers. I'd also strongly recommend that anyone purchasing a vehicle take detailed photos of the car on the day of purchase, and again before any service visit, in case questions come up later. read more

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I know you've heard this before but I NEVER DO THESE REVIEWS BUT- This is a shout out to Rigo Bravo the Service Consultant in Burbank, this guy has been nothing but accommodating. I had a clunking noise coming from my sunroof and a couple other small issues and he made sure they were all taken care of. He gave me a loaner car while the work was getting done. I even changed my car insurance because of a comment he made to me when it came down to getting the loaner and in changing I saved myself $100 a month. He probably didn't have to do the work to my sunroof but i got fixed. He called everyday to give me update even if there wasn't anything done Thanks Rigo, I hope you get some recognition for your great customer service. read more

Buyer Beware Purchase of a vehicle was far from smooth and efficient. I do not recommend Carmax!! The purchase I made revealed that the car was hardly maintained?? I had it for 50 days, Carmax warranty was only for 30 days. I took it into the shop, because it wasn't running well ?? The car needed over $1,200.00 of general maintenance work plus a new battery!! Really felt like I was ripped off unethically!! Disappointing transaction at best!! read more

Have purchased two cars from here. Cars have been great. Both times, however, we test drove the cars and they smelled fine, then when we came back to pick up the cars, they had hosed them down with so much disgusting artificial fragrance (smells like cologne) my partner literally can't be inside the car. We thought it would dissipate but the smell is as strong as the first day, four months later. I have tried calling repeatedly but the national call center will not connect me to the local office to ask for help, and there's no recourse to call them directly. read more

On 5/22/2026, went to Burbank CarMax for an appraisal. Gave the whole key with insert key or emergency key blade with key fob. After the appraisal, they gave me a key fob without emergency key blade. The sales manager Armond Barkhordari blamed me for not giving them the whole key with emergency key blade with an attitude. He was not the one who had the key in the first place and he acted like he knew everything about it. Avoid this location, the worst customer service I've experienced. Sales manager is not professional at all. AVOID Armond Barkhordari. Why is Ontario Sales Manager doing at Burbank's location? This place is a joke. read more

Sold my car recently and it was a pretty easy process. They were busy but the wait wasn't too bad. There's a process where you check in, meet with a sales associate, then the inspector. You meet again with the sales associate after the car is inspected and they give you an offer which is non-negotiable. They offered me a fair price and I took it. Once you accept the offer, you go to another section where you give them the title, registration and other documents. The last part before being given a check takes the longest and that final person is the person that enters the information and cuts you a check. Everyone was so friendly and efficient from the receptionist to the sales associate (not sure what their official title is). I would definitely come back to sell another car in the future. They seem like a legitimate place, unlike other places I won't mention. read more

CarMax - Used Car Dealers Near Me - Burbank, California

Bait and switch! How does a car go up in price $2000 in 2 days?! I test drove the 2023 Taycan in pic on Tuesday (66k) and wanted to go back and buy on Thursday and price went to new price! (68k) Unbelievable! What a scam. News to CarMax, only classic cars appreciate! read more

CarMax - Original price when I test drove car! - Used Car Dealers Near Me - Burbank, California

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If you're in the mood for some chuckles and you've got an hour to kill, get your butt over to CarMax! The foreplay was pretty good: I was greeted warmly before Genie helped me with the pre-appraisal process. She made me feel like the most handsome boy in the world! The appraisal process seems to be a fun, little sales tactic to get you to wander the lot if you're bored. So smart! And the team is hysterical! They "found" frame damage on a car that's never been in an accident and offered a hilariously low amount of money for my vehicle. And it's not even April! What a great way to spend a Friday afternoon! read more

So glad we went to this Carmax location, we've been to others but the service here was top notch. K.g was incredible and worked with us in a timely manner. Very happy about our experience here and would definitely recommend! read more

CarMax - Used Car Dealers Near Me - Burbank, California

I have bought two cars from CarMax and I felt compelled to do this review because the Burbank branch has gone downhill. Came to test drive a vehicle and the salesman was so lazy that even after I requested to test drive by myself he couldn't bring himself to call my insurance. Lazy and cheap service. Might as well go to any other dealer at this point. Get a new manager and younger staff who actually wants to do better. read more

Worst experience I've had at a place like this. We had an 11:30 appointment and arrived early, were told we'd receive a call shortly, and ended up waiting over an hour with no update at all. When we finally went back up to check, we were told our name had been deleted after being "checked in," which makes no sense and shows a lack of organization. What made the situation worse was the customer service. The employee, Engy, was unprofessional and didn't seem concerned about fixing the issue. At one point she was just on her phone scrolling Instagram while people were still waiting. Meanwhile, other staff were standing around and no one was communicating with customers or taking initiative. It wasn't just the wait, it was the complete lack of accountability and respect for people's time. No explanation, no urgency, and no effort to make things right. Really disappointing experience and not somewhere I would recommend. read more

Bought a truck with a leak .. never got it fixed within 90 days ... had to go with my extended warranty and still can't find the problem... I have trash cars here read more

Discovering 10 months after how of a pain in the ass this company is. A short time after I bought my car in September of 2025 I needed an oil change, went to my regular place and was told the brake fluid was filthy and I was close to needing new front brakes. Now, an issue with struts has come up and the run around about being covered by the warranty has started. Happily my regular mechanic has relationships with numerous warranty companies so he's dealing with all the crap involved. I may not have my car for a couple days because the warranty company wants this and that and "oh, you need to call this department..." and send them photos and videos. Carmax service departments aren't open on weekends so if issues arise you need to take time off work to deal with stuff...sometimes it could be a week or two before you can get in. Never again will I deal with these people. I'm telling anyone who will listen the same. read more

Since I had such a great experience with a Carmax by LAX from my parents car, we decided to come to this Carmax location to sell our 2002 BMW 325i. Upon arrival, Eliza, at the Business Office, took our name down and told us that our weight would be 1.5-2 hours and that we could leave the premises and return within an 1.5 hours. I double checked with her to make sure that nothing would happen with those one and a half hours, and she assured me that we would not be called until after then. So we decided to go to the nearby grocery store and within 10 minutes we got a phone call that we need to come back by the time my husband came back. Nicole said that we lost our spot and sent us back to the end of the line. Sulema was the only sweet interaction we had. Nemi-our signer. Since I had a good experience Chris and Matty Michael-manager Jessie-male manager read more

CarMax - Used Car Dealers Near Me - Burbank, California

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1 star -- and that's only because zero isn't an option. Bought a 2022 Jeep Wrangler here two months ago. Was pre-approved with an appointment and still waited 5-6 hours while walk-ins were helped first. Didn't get the car until the next day. Day 10 -- car stalls on the freeway. I'm stranded for 3+ hours, nearly rear-ended, in real danger. CarMax's response? Dismissive staff who were upset I didn't drive an inoperable car back to the dealership -- an option that doesn't even exist on their website. The car got damaged during the tow and they won't cover it. Electrical issues since day one. Asked them to fix it during the service visit. Rep told me personally he took care of it. He didn't. Horn stopped working after that visit. Spoke to corporate twice over two weeks -- car still hadn't been touched. Asked for a refund, was told they were 'working on it.' Still waiting. The ONE good experience was an employee named Michelle. She was great. Everyone else made this process worse at every turn. Avoid this location if you can. Do your research before buying here. read more

Spoke with Brandi over the phone over a check issue and she said come in we will re write you another and when i came in Nicole the manager was there and couldn't help and disregarded everything the first manager said, bad communication should not be wasting peoples time not everyone is paid by the hr like the employees there read more

NEVER buy a car or get your car repaired here. I took my car in to get repairs that they said would take about a week. It took almost 2 weeks. Then I come back and the repair isn't done correctly so it's going to take another week. I feel bad because Rigo is trying to give me good customer service but his company is completely unprofessional read more

Big shoutout to the team over at CarMax! Lydia, my sales rep, was absolutely amazing she made the car buying process seamless from start to finish. I shipped, tracked, test drove, and drove away with my Genesis G70 thanks to her smooth handling and professionalism. After a few days of daily driving, I noticed the transmission had a hard downshift. I did a little research and learned that the car has an adaptive transmission computer, so naturally I was concerned. When I came back to the store, Manuel in Service immediately helped out. He set me up to have the car looked at and got e a ride to work. I got a call from Julia who said they were having a bit of difficulty duplicating the issue but would be happy to send me on a test drive with the mechanic so we can get to the root of it. The technician and I went on drive where I was able to explain to him the issues I was having and once I said adaptive transmission computer he knew just what to do. The technician reset my transmission computer and now it shifts like butter. Julia also deserves recognition she was super accommodating and made it easy to get scheduled with the mechanic so I didn't lose time waiting around. If you're buying a car at CarMax, I definitely recommend working with Lydia. And if you need service, Manuel and Julia are the ones you want to see. They're knowledgeable, professional, and genuinely care about making sure you're taken care of. Now on to get the windows tinted. read more

I will let you know after the dealer lets me know if the car is under a warranty. If not. I'm looking into a lemon law case. Carmax wasn't helpful with this, it became my problem read more

I requested that a car be transferred from the LAX location, which is only 27 miles away, on July 8. That evening I received the good news that the car was en route. July 9 I see that it is going through normal inspections and what not. Then I hear nothing. So I go to the store on July 11 asking to see the car and they said it wasn't ready. I said I didn't care. But they claimed that the windshield was damaged during travel...ok....? Highly doubt that. My husband went back the next day and they said ok you can see it but you can't go inside it.... lol what?? It is now July 20 and we have not been contacted once regarding the status of the car. We're just left in perpetual limbo. I contacted Carmax via chat today and they told me it was now the camera. Why in the world would I trust this place or this car at this point? read more

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The service center is the absolute worst. Even with insurance, they charge for everything

Let me start by saying, I've previously purchased two vehicles from CarMax. One at the Oxnard location in 2022 and one at the Burbank location in 2018. Both buying experiences were positive, and we've been extremely happy with our vehicles. I'm now in the market for a new (used) car, and I've been searching CarMax inventory online for a few weeks. Finally found a car I was interested in and made a reservation to see it at the Burbank location this morning (10/18/25.) Upon arrival I was promptly introduced to the sales associate, Justin, who was professional, courteous, and attentive. As he brought the car out for my test drive, I immediately recognized that the exterior of the car had been misrepresented on the website. Many dings and scratches, cloudy/scratched headlight covers, and the general condition of the paint was poor with areas of dullness and endless swirls throughout the black paint. None of this was mentioned or pictured. Nevertheless, I decided to take the test drive. While the car drove satisfactorily and everything seemed in working order, I couldn't get over how absolutely disgusting the interior was. Unconditioned leather, food crumbs and other debris on the driver and front passenger seats, white splotches on the middle row seats, dusty/dirty vents, dash and center console, unvacuumed floorboards... even a few fingernail clippings and more food crumbs in the door handle area. Upon returning from our test drive, Justin was waiting for us. While he remained professional, I felt horrible for him when I began pointing out all of the issues. He did his best to politely acknowledge my complaints and assured me that certain items would be addressed and the car would be completely detailed prior to delivery. There wasn't much else he could do, as he was the fall guy for other departments' neglect. Bottom line: this car (and all cars) should be completely cleaned and detailed prior to the test drive as it was stated falsely on the website. Unfortunately the presentation completely took away my desire to spend $30,000+ on a car that left me feeling like I needed a shower after driving it. Moral of the story... CarMax should work harder to be more accurate in the description of their vehicles and ALL of their flaws. Also, detailing cars PRIOR to a customer seeing them, ESPECIALLY when a reservation was made for a specific vehicle, is a must. Today was a huge waste of my time and honestly turned me off to CarMax. Not good since I am (was) a repeat customer. Final note, their trade-in offer on my current vehicle was insulting and laughable. While I'll admit it's an older car with high mileage, it has no mechanical issues, runs great, and is in excellent condition. The amount offered wouldn't even cover the cost of the tires on the car. Ridiculous business practices. I give Justin 5 STARS! I give CarMax , 1 STAR (but only because giving no stars isn't an option.) read more

Three weeks ago, I brought my car into the Burbank CarMax for an appraisal. I was offered $18k, but was unable to sell immediately because I had not yet received the title from the DMV. I was expecting the title to arrive shortly after, but the bank took longer than expected to process the title transfer. My original offer expired, so I began the process again. This time, they offered $15k. Now, I understand that the market fluctuates. Three thousand dollars seems an awfully big swing for just three weeks, especially since the car has literally just been sitting in my driveway, but fine. What wasn't fine is that the rep claimed their initial offer was $17k. I have the original offer sitting on my desk. It was $18k. It's not a handwritten offer, it's a computer printout. I don't see how the same computer that printed my offer could store a different offer value in their records. That's just not how computers work. I brought my car into CarMax knowing that I'd be getting less than I might sell for on the private market. I did so because I didn't want to play games. And it's clear to me that the CarMax in Burbank plays games. read more

Bait and switch, offered us one price that dropped by $2K at the store. Also orignally offed to pick up the car from our home for $200 but then declined that option at the last moment? Employees were fine at the store, but CarMax has some shady practices otherwise! read more

Had a awesome experienced here with David W. with helping us choose the right SUV to fit our lifestyle when some days we don't want the attention of driving a flashy luxury vehicle. David W. helped us searched for 4×4 models of the Chevy Tahoes/Suburbans and GMC Yukons. Specifically older models before 2016 and newer models 2019+ David W. is a great salesman and we love to do business with him again! They also have a large fleet of cars and SUVs in this location. The cars are added to CarMa's inventory weekly. read more

BULLSHIT COMPANY!!! They find out some sort of problems while dealership had inspected everything and there was no problems!! Lowballing everything! AVOID THIS CARMAX WITH ANY COST!!! read more

We had an excellent experience at the Burbank Carmax. Ask for Galo as he's very professional, knowledgeable and kind. We just bought our 3rd car from them and are very pleased. read more

I don't like to give low ratings, but this was such a profoundly bad experience that I decided to permanently cut ties with this company. The good: 1. I sold a car through them about 5-6 years ago and had a positive experience. 2. The rate they offered through online appraisal was the most competitive. Sadly that was all I can praise them for. I received my online appraisal a few weeks ago. My new car delivery was not confirmed by the end of the 7 day window so I renewed the original offer. They offered $1k less - there was probably less than a 200 mileage increase on the odometer and all other factors were the same with the car. I tried to request express drop off via the website but it would not let me set up an appointment. It kept glitching. I called the customer service and made it crystal clear that everything was uploaded and I just needed an appointment. It was set up. I was also offered a free Lyft to my next destination after dropping the car. She assured me the process would take one hour. When I showed up for my appointment, I had a 3-hour window to pick up my new car, and took half day off work to do so. There was nobody at the front desk and a long line waiting to check in. I finally checked in and was told I would get a call after their in person appraisal. Half an hour after my appointment time I checked in with the Business Office. They said it would be an additional 1 1/2 hour to 2 hour wait after the appraisal was done. They also said I cannot get the Lyft because I did not have an "express" appointment. I got an unpleasant attitude from the rep and the manager, who joined the conversation. They took zero accountability for the misinformation I was given, glitch with website, lack of setting clear expectations when I checked in and the amount of time it was taking. No apologies for expecting me to extend my time to basically several hours. The waiting room was packed, noisy, too warm and they were out of coffee. I pointed it out but nobody brought out any more. I asked for my key and left. I would and did accept a lower amount from an organization who cares about customer experience and service. This company lost me as a customer. read more

GOOD: 1. the most competitive appraisal by about $2k, and I checked 7 other places. 2. Online experience was very user-friendly 3. Free water and coffee BAD: everything else 1. It takes 45 minutes to inspect the vehicle 2. Plus another 1 hour wait to call your lender, if you're leasing. Seriously, hire more callers maybe?!? There's a job shortage and they should shorten the wait time to 10 minutes 3. People are just sitting and standing around everywhere. Has an airport/train station vibe 4. There's a tv in a small waiting area and 2 vending machines with junk food CONCLUSION: The in-store experience is not as easy as the online process. Be prepared to wait for 2-4 hours before you get your check. This is a HALF DAY EVENT, so bring a book or a iPhone game or a couple movies. ADVICE TO CARMAX: 1) instead of making everyone wait, consider using beepers (like at restaurants) or waitlist texting apps, so customers can leave & run errands. There are so many to choose from Waitlist.Me, NextME, QueuePad, Waitly Waitlist & Reservations, Yelp Guest Manager, and more. **OR** 2) Hire more people and cut the wait time to 15-20 minutes. The in-store experience is as bad as waiting at the DMV read more

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I went to Carmax Burbank with my brother last week to purchase a car that we had been discussing with their sales person, Galo. I wanted to give a special shoutout to Galo. He was our salesperson, he assisted throughout the purchase process in every way possible, from literally bringing the car to us locally down to creating repair orders to make sure everything was in tip top shape for us. He took great care of us. He made sure even to make sure all of our needs are met before and after the purchase. I would definitely recommend choosing him as your sales person when shopping from CarMax Burbank. Thank you so much Galo! read more

CarMax - Used Car Dealers Near Me - Burbank, California

Talk to them for two weeks , told my son lies !!! When he went in they didn't know what he was talking about after discussing over the phone , I guess lies to get him in , buyers beware read more

I had a great, easy experience finding a used car here. The workers Mike and Rashad were really knowledgeable and helpful in letting me test-drive multiple cars before I found the one. You have to make an appt though, so you don't sit around waiting for a free agent as this location is pretty busy and has a ton of cars going and leaving. If you don't want to deal with an aggressive salesperson at a dealership, I would strongly recommend checking out this Carmax. read more