Recommended services that were clearly not needed and they admitted so when I challenged them. Not…read moreto mention the car had an awful oil odor when it was returned to me. Not sure why it is so hard to find a reliable, trustworthy mechanic, but I will not be returning.

Great and friendly service. Honest and respectful. Quality all around. I'll be back for sure.read more

I highly recommend this location as they helped me with finding an issue after having my…read moretransmission replaced at a different vendor. They worked with me in getting me in as quickly as possible. I will go back.

I am not writing this review seeking any monetary resolution. I'm sharing this experience because…read morethe fear tactics, story changes, and manipulative behavior used by the shop manager Josh to cover what was likely an honest mistake at the time. What started as a simple oil change on my 2023 VW Atlas at 55,800 miles turned into a $500 bill and one of the most unprofessional customer experiences I've ever had. During my inspection, Pride flagged both my front and rear differentials as contaminated, showing me photos of fluid samples in paper cups. They told me the fluid was too dark, warned me it could cut my car's value in half if I wasn't under warranty, and said it was a VW-only service they couldn't perform. They told me to get to a dealership asap and to not delay. This was a Friday at 5:30 PM. I was at VW when they opened Monday at 8:00 AM. VW informed me the fluid in question is gear oil. It is naturally dark. That is its normal color. Pride created urgency and alarm over fluid that was behaving exactly as it should. The rear differential service I had done was based solely on the concern Pride raised, which VW confirmed was unfounded following the inspection Pride themselves recommended. As for the front differential, Pride accessed it during the inspection and compromised the plug in the process. VW informed me that once that plug is removed, a fluid service is mandatory with no option to decline. I was forced into a service on a component with no documented issue, solely because Pride accessed a system they admitted they couldn't service and didn't have the parts or fluid for. When I called to understand what happened, shop manager Josh was condescending and dismissive, telling me he was "glad VW serviced what was obviously a needed service." It wasn't due for another 4,200 miles. He then left a voicemail insisting they did nothing wrong, that the dealership was screwing me over, and asked me to remove my review before I had even posted one, as I was still trying to understand what happened. He claimed they only accessed the rear via a check plug and never touched the front. He then texted me claiming the front differential is sealed and that VW was selling me an unnecessary service, while embedding Pride's own inspection report in that same text showing a photo of front differential fluid in a paper cup labeled as contaminated. I replied asking "How'd we get this for the front?" He never responded. There is no innocent explanation for how Pride obtained a fluid sample from a system they claim they never accessed. Either they accessed it without the knowledge or equipment to do so safely, or they fabricated the finding entirely. What pushed this from frustrating to unacceptable: I never told Josh which dealership I went to. He called every VW dealership in the Denver metro area until he found the one I was at, then called and berated their service staff. VW confirmed this to me directly when I picked up my car. Josh claimed VW was ripping me off. If that's true, why was my entire $500 bill limited to servicing what Pride should not have accessed? On top of everything else, Pride flagged my battery as failing and recommended a nearly $400 replacement. VW tested it and confirmed it is in perfect condition. Not a single additional repair was recommended or sold to me at the dealership. I have the inspection report, voicemail, text exchange, and VW invoice to document.

I called this morning and spoke with Nick who let me know how they perform a break job and how long…read moreit would take. They replace the rotors and do not machine them which in the end makes the most sense Nick told me how much the job would cost including their total inspection of my vehicle. The value I received and the work done for what they charged was a great deal. They are professional in their approach and very personal in their delivery they are very transparent in performing the work and letting you know the progress. Need some work done, then come see NICK PROCTOR at Service Street you'll be glad you did.

I took my car in for a simple oil change, and now it barely runs. None of my fluids was filled up,…read moreincluding the washer fluid very visible. My car was running fine when I took it in now it barely runs. It's like somebody romped on the car as it's a manual transmission, and it keeps dying and won't idle.

Hoover Mercedes ~ you couldn't ask for a better crew to ensure your ride is smooth & safe!…read moreMy 25 yr. old suv has been a bit persnickety lately because you know after 25 years ... ha! Their team kept at it until they were able to sort out all of the 'kinks.' I'm at 242,000 miles ~ now, let's see if I can get another 100,000+‼ Thank you everyone!

I took my 2003 CLK in today for an estimate to fix top or tow bars. They were able to get the tow…read morebars (headrests) to go down and get the top back down for a reasonable charge of $195.00. I will definitely use them for future repairs or maintenance on my Mercedes. Mike and his crew are great people!

Frank knows what he is doing and takes the time to explain what actually needs to be done to repair…read moreyour car. He doesn't try to up sell work or repairs not really necessary. He warranties his repair work and honors the warranty. You don't have to schedule appointments weeks in advance as in too many dealerships, but you can usually get in within a day or two. His prices are generally better than dealership service prices and they are not the cheapest either.

They sold me a lemon. I have spent thousands of dollars getting it fixed. I'm still in disbelief of…read morehow they let me pay them cash, and drive off the lot in a broken car. Please do your research.

What can I say, Fast, Personal, Professional Service from Darryl and the Crew. It's not just an Oil…read moreChange, they review past services done and inspect to ensure that any and all issues are handled. The value of the service rendered is unmatched. Need service for your vehicle then this is where you need to come to.

Although the service was good Grease Monkey is now doing a disservice to its customers. I use…read moreMobil One Full Synthetic Oil and when I checked the sticker they put on my windshield it shows only 3000 miles till my next oil change. This is ludicrous as it should be 5000 miles between changes with Mobil One, which can go to 7500 to 10000 miles between changes. Another example of shrinkflation at work and corporate greed. At better than $100.00 for an oil change you would think they would want their customers to get the maximum use between changes. Shame on you Grease Monkey.

We have been long time patrons of Smoky Hill Auto. Our daughter's Honda Accord check engine light…read morecame on so we took it to SHA. We were sending her out of state to college so needed the reassurance that the car would be reliable and safe. When we heard the business was under new ownership, we weren't sure what to expect. I was incredibly impressed by the expertise and troubleshooting diligence exhibited by Kermit and the team at SHA. As a female, I usually hate speaking with auto shops because you either get dismissed or talked down to. Quite the contrary! Kermit walked me through the issue, was transparent along the way, showed me photos to review the work that had been done, and exhibited excellent customer service. Their pricing was fair, the car is fixed and I feel relieved that my daughter's car is back on the road. 10 out of 10 recommend.

I have been looking for new trusted mechanic for some time, and a friend recommended Smoky Hill…read moreAuto Highly...After speaking with him and his experience, I did some research and found great reviews on both the Business, and the Owners and Staff. As a result, I stopped by one day and spoke with Phil the Service Manager to my great liking, so I made a service appointment. Today I had that service, and my research had become reality as I experienced Great Service, Honesty, Friendly staff, including the Owners, and am proud to say I am a New Customer for Life! I have never been more happy with an Auto Service Provider than I am with my experience with Smoky Hill Auto. Highly Recommended!! I was even quoted a great price on New Tires that is better than a quote from a place I had dealt with many times over the years. If you are thinking you need a new Auto Service, Look No Further! Stop by and see for yourself!

Hey, I wanted to share some feedback about my recent visit. My dad and I have been coming here for…read moreyears and have always had great experiences, which is why this stood out. During my last visit, I wasn't informed that the oil I usually get was out of stock until after my oil had already been drained. At that point, I felt like I didn't have a choice but to go with a more expensive option. Originally, the service would've been around $50, but instead it ended up being close to $90, which was a pretty big and unexpected difference. I completely understand that inventory issues happen, but it would've been really appreciated if I had been told beforehand so I could make an informed decision. I've always trusted your service, so this was frustrating. I just wanted to bring it to your attention and hope it can be avoided in the future.

I have been coming to this Lincoln & Parker Rd store 687 location in Parker for the past 5 years…read morefor oil changes, filling my tires up with air & headlamp restoration. Everyone has always been friendly, helpful, listening to my needs & giving prompt service. They have been honest, I appreciate their checking what services they recommend for the mileage I have, and also that they do not pressure me with selling those services. Today they replaced my license plate lightbulb that was out, which I didn't even know they checked for! I have always had a great experience and highly recommend them.