I've been a customer of Jiffy Lube off and on for years but that came to an abrupt end a few months…read moreago when they traded in their integrity and honor to keep from doing the right thing. So I stopped in for an oil change one day. While getting my oil changed this particular day, one of the service techs told me I needed a new wiper blade on the back window of my van. They asked me if I wanted a new ($15) blade and I said "Sure. Why not?" They slapped the blade on, my oil was changed and $100+ later I was on my way home. I dont know how many weeks went by, but one night it started to rain. So I flipped on the wipers. A few minutes later I heard a weird noise. I turned down the radio and tried to figure out what the noise was and then I looked up at my rearview mirror and I could see my back window. The metal arm of the wiperblade, now minus the rubber part, was swishing back and forth, etching a perfect arc into my back windshield. Of course I turned it off immediately and pulled over at the nearest station and sure enough, the rubber part was long gone. A few days later I stopped by Jiffy Lube on 141& Hawkins Road & explained everything but after looking me up in his computer the gentleman informed me it was the Ballwin location that replaced my blade but he said he could put a new one on. As he was replacing the blade, he half jokingly made a remark about how the blades, "Don't just fall off." So I then drove to Ballwin store and again explained what happened and showed them my window. They rejected all responsibility immediately and sent me on my way. After returning home I recieved a call from the Ballwin store, the same woman who had just refused any responsibility, asking me to bring my van back to the store so they could take pictures to open a claim, so I did. Weeks later I get a call from the claims department telling me they were denying the claim for 2 reasons. #1 being that the warranty is only good for 90 days or 3,000 miles and that by the time it actually rained, allowing me the chance to use the wiper for the first time, and me getting my van looked at, the 90 days was already up. So... #2- the warranty was expired. Warranty? What warranty? I was told nothing about a warranty when they replaced my wiper blade that THEY advised me to purchase. There was no mention of a warranty on the wiper when they installed the wiper, or when they gave me a copy of my itemized bill that day. AND, since THEY put the wiper on, I never saw the packaging or was given any inserts/warranties that may have been inside the package. So please explain how I am supposed to know about a warranty that I was never informed about, to know it even existed? To call me BACK to the store to take photos, only to ultimately deny my claim anyway, due to an expired warranty, that I was given no knowledge of, just proves how determined they were to use any lame a$$ excuse they could come up with, no matter how irresponsible it made them look, just to shirk their responsibility to do the right thing. It was very disappointing. Google reviews show I gave Jiffy Lube a very good review several years ago. That shows how long I've been a customer. I've never reported any other issues with them or anyone else, so clearly I'm not one of those people who leave nothing but fictional bad reviews hoping to get a freebie out of the deal. I honestly thought they'd step up & take care of the situation and I'd continue being a loyal customer but alas, "Nope, and nope." It is what it is, such is life. Shame on you Jiffy Lube in Ballwin. Side note- the second blade, that was installed to replace the first blade, has since fallen off as well, so...

Pulled in @ 8am today 7/10/2021 one car ahead of me…read more They opened the 2nd bay FRANCHESKA & BRYAN got to work Vacuum extraction of oil from the dip stick tube Filter replaced Replace the oil Reset the oil change minder Billed my fleet company All will smiles and polite conversation 36 mins later good to go. thanks FRANCHESKA & BRYAN for making it easy!

I love this Valvoline. I have been to several throughout the country, and these folks are super…read moreknowledgeable and kind. Landon is the manager and he always has great advice for my Subaru, as he has one as well. Madison is also great, as is Justin. They don't sell you anything you don't need, but let you know what is recommended. My car always performs great when I'm finished as well.

I visited the Valvoline location in Ellisville today @ west County at 8:00 am and didn't leave…read moreuntil 10:00 am. I spent two hours there and ended up late to my job by an hour because they put the wrong oil in my car. The oil light turned on and they kept telling me it was my car's fault, not theirs, and that they put the correct oil. I told them they need to put the correct oil that is recommended by the manual, but they said it doesn't matter and it's the same. I told them no, I'm sure it's not the same. When they finally listened, drained the wrong oil, and put the recommended one, the light turned off right away."

Made appointment for an emissions inspection and it was very fast and efficient. Recommend.read more

I have been taking my cars here for many years and have never been disappointed with their service…read moreor work. New ownership is great too. Love Claymont Auto!!

I made an appointment online to get two new tires. I tried to call the store to confirm my…read moreappointment and they work would be completed within an hour but I was routed to a call center. Why make it hard to call the store? The work was done timely. The two employees I had contact with were professional and friendly. The customer waiting area is underwhelming.

Very slow. 2 hours to replace 4 tires despite telling me I could come early. Observed one person…read moreworking on car while 2 others stood around idly talking to one another or looking at their phones. Not anyone was friendly

Any maintenance due on your car Roy's auto repair is very good. They have very good Mechanicsread more

I was stressed, car was overheating, I was way away from home, just not a good time...plus, let's…read morebe real, my work car (the one broken) isn't the nicest gem lol. So I called Roy's because they were right by where I was dead. I'm glad I did :) I didn't have anything but nice employees through this whole process. They were able to very quickly (dropped it off on a Thursday expected for a Monday/Tuesday appointment...I get a call Friday afternoon with an update! I know that's not the norm, but I'll take it ). Couple hundred miles on so far, no issues outside of the ones that were already there lol. I'll be bringing our fleet to these guys moving forward. Thank you guys for the great experience! As a side note to pricing; it was right in line with what I would imagine anyone else would be. I'm sure it could have been more and could have been less, I wasn't shocked by the amount. :) 2009 Pontiac G6 for reference

I'm done here. Leave oil cap off after change,…read more Tells wife they won't add brake fluid, needs $150 brake flush

Tire had leak. Took to Plaza Tire. They said I needed new tire since walls of tire were damaged. I…read morelooked at tire and didn't see any damage. They charged me 19.99 to get my car and leave. I took to dealer and they put a patch and didn't say anything about walls of tire being damaged.

Visit 1 - Oil change. 200 miles later into a trip tire pressure got tire pressure warning. All…read morefour (brand new) tires were reading low pressure. The shop had removed air from my tires. Oil leakage around filter. I replaced the filter. Oil drain plug over tightened and stripped. Visit 2 - To fix drain plug and oil change. They put in the wrong oil !!! I expressly asked them if they had 0W20 and was told YES. They put in 5W30. I now have to take my car to another shop to get a simple oil change done right.

I've had this shop do at least 6 oil changes with multiple vehicles that I own. They always do the…read moreoil changes fast and never try to upsell me any other services. I appreciate that. I'm sure oil changes are a loss leader for shops like this that offer cheap oil changes yet they never once tried to get more business. They also did a state inspection without any problems or upselling. The young men working there have always been friendly.

Very fair and friendly service. Highly recommend. They are much looking out for the customer.read more

They care about the customer. Their prime directive is not to take in as much money as they can…read more They truly want to fix the issue in an economical fashion. They aren't trying to screw the customer like most other places who claim to be "customer oriented". They gained my trust and future business.