I'm done here. Leave oil cap off after change, Tells wife they won't add brake fluid, needs $150 brake flush read more

Tire had leak. Took to Plaza Tire. They said I needed new tire since walls of tire were damaged. I looked at tire and didn't see any damage. They charged me 19.99 to get my car and leave. I took to dealer and they put a patch and didn't say anything about walls of tire being damaged. read more

Got a 50% off coupon in the mail for an oil change, so I thought I'd try this place out. Not the greatest first impressions with cold customer service. Then, even though I made an appointment, it TWO HOURS AND 19 MINUTES for an oil change! Another guy waited over 3 hours to have a tire changed. Not a very pleasant experience, especially compared to my friendly and fast experience (literally 15 minutes) at Valvoline two days ago for a different car. I would not recommend Plaza Tire Service unless you want to finish a novel while sitting in room that smells like rubber. read more

I came here the other day because I had the unfortunate disaster of my rear tire blowing up while on my way home from work late one night. I am new to the area so I did not know where to go aside from the Subaru dealer to get tires and other minor car maintenance. As I browsed through Yelp, I saw the reviews on here and decided it might be a great place to try. I called to ensure I could tow my car here and they said it would be fine. Before leaving the house I also ordered two tires that were supposed to fit my car and had a $10 discount on them at the store. Once I arrived at the store (thanks to the tow truck...that's another Yelp review), the staff were quick to assist me. They verified that the tires I ordered actually fit my car since I had aftermarket rims. Once they verified them I also asked if they could do an oil change and air filter change. I waited probably around an hour and half and everything was done. There was no hassle, no upselling, and definitely not an exaggerated wait. This place has completely won me over and I will return in about a week for the other two tires to be replaced and for any other car maintenance I need. The customer service cannot be beat here, that is for sure! read more

First off I would like to start off by saying we have been bringing all of our vehicles to this location for years and have had no serious issues until our last visit. We took our car to get an emissions recheck after we had it originally completed there and it failed. We had them replace all four tires and spark plugs and was told that it needed additional work done that they did not do at their shop and they recommended where we could go. We had the work completed at their recommended garage and then took it back to Ballwin Plaza Auto Tire on December 21st to have the emissions redone. As driving back to Plaza, I noticed that my tire monitor system light was on. I walked around the outside of the car to see if I saw any low tires. I couldn't see any tires that looked really low so when I dropped it off on the 21st for the remissions check I mentioned that the tire monitor system light was on and since they just replaced all four tires could they just check air pressure too. Our car was dropped off around 9:45 am on Saturday, December 21st they called us Monday, December 23rd to say it passed the emissions test and was ready to be picked up. My husband dropped me off to pick the car up around 9:45-10:00 on the 23rd, I noticed immediately damaged to the drivers side area (front bumper and wheel well area). I called my husband to tell him and he said to report it right away inside. when I reported it, one of the mechanics came out and took a look at it. Both us us could clearly see that this was a fresh dent and scrap. I followed him back inside where he said that he would check pictures that they took of the vehicle to see if the damage was there prior to them pulling it into their bay or not. While I was sitting in the waiting area, I called the other shop to see if they could look at any footage from when they had the car to show any photos that could prove that damage was not there while the car was in their care. Unfortunately, they said they did not. in the meantime, the mechanic that told me he was going to look at their pictures came back out and told me that they had pictures of every angle of my car except the area where the damage was. I asked if they could check video footage of the 48hours that our car was there to see if another customer may have it it while it was in their parking lot waiting to be pulled into their bay for service. he said only corporate could review camera footage and that they would request that and let us know what they discovered. Within an hour, they called my husband and said they had video footage showing the damage was there when they pulled it out of the parking space to pull into the bay. I knew that the damage was not there (I noticed it right away upon pick up, so I am certain I would have noticed if it was there when I walked around the perimeter of the vehicle to see if any tires were low), so we went to see this video footage they had. they showed us maybe 30 seconds of video out of the 48 hours my car was in their possession, in the video you could see the damage to the car. they claim that was the only time that they moved the car and that our car remained inside from that time (Saturday, December 21st around 2:38 pm) until Monday morning but without viewing all 48 hours of video footage, how do I know that for sure??? I took it to an auto body shop on Monday afternoon to confirm the damage was brand new and to get an estimate on the damage. It was confirmed to be new damage and and an estimate of a little over $1900.00 was given to me. Unfortunately, it is a our word against their word situation. I am just disappointed that they just refuse to take responsibility for their actions and are okay with losing customer who has been taking all of their vehicles there for years. read more

I will never go to Plaza tire again. Had an appointment for my son at 3 pm and they said they would have done by the end of the day. We went back at 5pm and the guy at the front desk was a complete jerk. First they misplaced his key couldn't find it then got short with me and told me did we call you? I replied no you've had the car for 2 hours and told us to come back at 5-5:30. Then told me he was short staffed and hadn't even gotten to my son's car and told me they wouldn't be able to get to it even though I had a scheduled an appointment. So much for the "1 hour guarantee". Our car was never done, staff is rude and didn't deliver. I will be telling all friends and family to stay far away from the Ballwin location! read more

Asked and received a quote for set of Pirelli tires, and price was $150 (16%) less than the Kirkwood independent near Big Bend and S Kirkwood Roads, where I purchased my last set, and the Plaza quote was for a V speed rating versus the lower H rated tire from the independent. Tires identical otherwise. Both included protection packages and free rotations. Independent tried to sell alignment at time of quote. Plaza showed me the print out after installation showing alignment was perfect, and thus unneeded. Entire transaction was completed in less than an hour by a courteous staff. The independent would have had to order and installation would have been a minimum of a two-day wait. read more

The van needed tire rotation, oil change. These guys were quick and reasonable priced.

Always had a great experience here. Any time a replacement or repair has been suggested I have been shown why and given a complete explanation. read more

would give this place 0 stars if i could. dropped my truck off at 7:30 (when they open) wanting to get my tires rotated, balanced, and aligned. called around 12:00 to see the timeline of it considering they assured me it would be done the same day. basically told me they are getting there. stopped by about 5:00 and my truck hadn't moved. went inside and they said i was 5th in line and they were still hoping to get it done today (with an hour until they closed). needless to say i picked my truck up and will never be going back. waste of time. read more

Fast and friendly service. Got a great price on some tires. Everyone I spoke with was very helpful. I'll be back

Car overheated. Took in for a coolant flush. The guy told me it might not need and for just under $60 they could run diagnostics on that system and I might not need the $100 flush. Called today and they can't get the car to overheat again. They tried. Coolant doesn't need flushed like I thought (and I'm not a car person that would know). Picking up car tonight...NO CHARGE. Who does that anymore? I was treated great from the time I dropped off the car...no appointment and ten minutes before they closed....to the follow up call giving me information. Feels like true, feel good, honest service close to home. I'll definitely return when another car issue arises. read more

Not worth the poor customer service. Made an appointment and after waiting for over an hour and noticing my car had not been moved from where I parked it and being aware 4-5 customers that had come in after me where given shorter estimates I asked when I could expect to have my job completed. 20 minutes later I was told they could not do my job that I scheduled an appointment for. Keep in mind the people that came in after me were all still be serviced. Total waste of time. Not worth the headache. read more

I found out I had a flat on the way to work yesterday and since I just bought my car a year ago I haven't needed to go to a mechanic or tire shop yet. I looked on Yelp and found Plaza Tire Service had some good reviews so I drove my car there. They were super fast to get me in. They have about 8 bays going and only had a couple people there in front of me. They were honest. They looked at my other tires and said I'd be fine just getting one tire but I elected to go with two myself. The prices were fantastic. I paid less for 80,000 mile tires than I paid for 40,000 mile tires the last time I bought tires. They were super friendly and I decided to get an oil change as well. I was back on the road in time to make it to my mid morning appointments and the bill was very reasonable. I plan on taking my car here for all of the service needs they can handle for me. read more

First time customer who will definitely be back. Oil change in under an hour! Everyone was very nice to interact with and the location and hours are very convenient for my work hours and home. read more

Top notch!! Nathan and Greg are the best. I take all of our cars there and have been for several years. Very honest and they will not sell you anything that is not needed. They are fast and very friendly. And besides, they are located within walking distance from my house which makes it very convenient. Took my car there this morning, to have the Spark Plugs, PCV Valve and Hose replaced and a few hours later done!! read more

I called first to check out pricing, Nathan answered and was friendly, informative and let me know that they could get me in right away. (the pricing was fair, reasonable, and lower than a competitor down the street) This location is perfect for me, as I pass by it everyday during my errand runs. When I arrived Nathan greeted me, and the technician (wish I would've caught his name) heard that I had a leak in my tire and went ahead and took my keys and drove my truck into one of the open bays before Nathan could finish asking me all of the random contact info questions. Talk about efficient. These guys (maybe girls work here too, not sure, didn't see any during this trip) don't waste any time and their customer service is great. They didn't try to up sell me on any un-necessary services, and, finding out that I'd just recently moved here did let me know that they offered additional non-tire related services and that if I ever find myself needing additional services to give them a call. While you never look forward to going to a mechanic, or having unplanned car services, and I definitely don't wish any upcoming services on myself, if I do I'll definitely give them a call. My tire was fixed & they had me off and ready to finish my errands in less than 20 minutes. read more

They do nothing to take care of customers. When you have a problem they don't honor your warranty, they tell that they don't have your tire but they can charge you for an upgrade! Had three tires replace April 17, 2021 and they said they need replaced. AFTER 3 months??? Allen the manager at Kirkwood is nothing but attitude. DONT USE THIS CRAP PLACE! I called the Baxter location and Arnold and they can't honor their 1 hour guarantee. What is a guarantee again??? They are a joke!!!!! read more

Took our 11 cars there for routine maintenance, oil changes, new tires, etc. Never had an issue. Brought my car there yesterday, asked if we could bring it back today... did. This is a work car so need it done after 3 or weekends. Came in today and told me they couldn't get to it until Monday even though we had an appointment. When I voiced my concern... Scott said, "they were too busy now." Said I needed it done today or tomorrow. He didn't care. Won't be back with any of our cars. Had an appointment on Monday for another vehicle... going to Dobbs. When I cancelled my Monday appointment, Scott didn't seem to mind so I guess they don't need our business anymore. Good luck with that great customer service, Scott. It will get you far. read more

They fixed my two flat tires! I didn't even have to wait that long. I'd recommend going to a plaza tire service anywhere!

We are loyal customers of Plaza Tire and especially fond of Nathan. Plaza offers fair prices and straightforward service. Recently, our tires were worn to the steel belts and needed immediate change. It was a busy Saturday during which they were fully booked. We did have to wait there most of the day to get the new tires, as we did not have an appointment. However, they worked us in and got it handled. They do have Wi-Fi and coffee, but you may have to ask for it. They are focused on getting the work done and may require a prompt for the extras in the waiting area. They are responsive when asked. read more

This place is the BEST!! I recently moved to Maryland Heights and still come to this location! They are fast, friendly, and never try to push anything which as a woman is important to me! I always feel comfortable coming here!! read more

I had my wife bring my truck to them. I had a specific list and price. One of the things I asked for was an all terrain tire. Imagine my surprise when I saw all season tires on my truck. They allowed 4 employees to take a vacation on the same week. Next time they might want to stagger some vacation time. read more

I have been coming here for about a year, they always do a great job. Always friendly and welcoming.

Great friendly and fast service. Great selection of tires at a fantastic price. Best place to go in St. Louis.

After years and years of using Autotire and a couple of years of using them with constant issues that never seemed to get fixed right (this after they were bought out by a national company) I had to make a change. Plaza tire is located just down the street from where I live and when I blew a tire on my van, I chose to go to them because of a previous call that confirmed lower tire prices. I was able to leave it for service and not worry about when it got done but they did meet my expectations as I asked for the cheapest tire and that is what I got while still getting quality. I was happy enough with the service that I then brought my Dodge Dakota in to change out the valve cover gaskets and was pleasantly surprised by the cost, lower than others and certainly lower than I expected. I have had my truck listed for sale and the one small oil leak was a issue and getting that fixed quick and cheaply was a nice deal. Friendly service and good contact while both cars were in the shop. I will go back. read more

One of the best auto service experiences I have ever had! Nathan was so helpful and not pushy like most sales people. So friendly and even looked at my husbands car for free. The waiting area is clean and quiet and they saw us right away even without an appointment to get us back on the road. Will be taking our cars here for as long as possible. read more

I always go here for oil changes and auto repairs. They are very friendly and have very reasonable prices. My whole family goes here and I would recommend them to anyone. read more

Whenever I come in with my car I get seen right away & they almost immediately start on the service. All the staff members are friendly & take an extra effort to remember you. Their prices are very reasonable & they do a great job. They are my go to place for any automotive issue, I can count on getting great service each time :) read more

I come all the way out here from the city to get the work done on my car. The guys are nice and honest and that's a good thing to have when you are talking about cars. And you can get a car repair credit card. That is helpful when your a single gal who knows nothing about cars. read more

Outstanding service. I had a flat tire and they fixed it within the promised timeframe at a very good price. They were friendly, explained how they would perform the service and were all-around great to work with. I would highly recommend them! read more

I needed a plug in my tire. I called first because I didn't have a lot of time. They took my car right in and fixed it promptly. They are so nice there! I will be back!!! read more

I had an accident involving ice and my new car, severely damaging my rim and popping my tire. Being a new car, it was almost impossible to find the proper parts for a reasonable price, and especially in a timely fashion(it was the weekend). But, NATHAN at Plaza Tire off of Baxter Road really went above and beyond to take my unfortunately situation and turn it into a pleasant experience. NATHAN was able to not only give me the quickest turn around time (only one hour), but also the most affordable price in town .... trust me, I exhausted EVERY option and Plaza Tire was by far the best!!!! NATHAN, my man, you have earned a customer for life. Thank You Sincerely!!! read more

I dropped my car off at 8:15 for an oil change and was told it would "be at least an hour but no more than 2.5 hours." It took them about 3 and a half hours to just change my oil. I wouldn't go to them again. read more

We took our car there for a slow leak in the tire - a small screw was found. The next day the tire was very low. They discovered a crack in the alloy wheel. No crack was there the day before. They will not reimburse me for the wheel. NEVER GO HERE! read more