WARNING: DO NOT BRING YOUR VEHICLE TO THIS BUSINESS -- RUDE, UNPROFESSIONAL & POSSIBLY RACIST…read moreBEHAVIOR
I am writing this review because no one -- and I mean no one -- should have to experience what my family went through at Five Points Gulf Service Center in Blue Bell, PA. This place is a disgrace to the automotive industry, and the owner, Luigi, should not be in business.
I brought my son's car in for inspection stickers -- something simple. Luigi kept the car for TWO WEEKS and never did any work. No inspection. No repairs. Not even a phone call. Just silence, excuses, and complete disregard for our time.
During that time, my son and I had to share my car -- all while he was preparing for his high school graduation. He had graduation rehearsals, a job to get to, and so did I. This caused real stress and hardship, but Luigi didn't care. He held the car hostage without explanation.
When we called for updates, he was rude and nasty every single time. After two weeks of no progress, we went to the shop in person to get answers. What happened next was appalling.
As soon as I entered the building -- calmly and respectfully -- Luigi came storming through the door, screaming at me in front of my teenage son. I hadn't even said a word. He yelled, "I'll call you when it's ready!" then shouted, "Take your paperwork and your car and GET OUT!" He was angry, aggressive, and hostile, acting as though I had no right to even be there.
To make things worse, his wife was just as rude, cold, and completely unprofessional.
Let me be clear: I am an African-American woman, and based on how I was treated -- with open hostility, no provocation, and no professionalism -- I strongly believe this was racially motivated. Luigi spoke to me with a level of disrespect and aggression that made me feel targeted, humiliated, and unsafe. My son watched it all unfold, and it was heartbreaking.
Luigi originally quoted $250 for inspection stickers -- yet no service was performed. Just two weeks of delays, verbal abuse, and a total lack of accountability.
Even though I feared for my life in that moment, one thing is certain: this will be the last time Luigi ever screams at a Black woman like that without being held accountable. He may have thought he could get away with it -- but not this time.
If you are a woman, a person of color, or simply someone who expects to be treated with dignity and respect, then this is not the place for you.
I will never go back.
I will never recommend this business.
And I will make sure everyone I know stays far away from Five Points Gulf Service Center in Blue Bell, PA.
There are plenty of honest, respectful mechanics out there. Luigi is not one of them. This shop does not deserve your trust, your time, or your business.