First time here not very happy waiting forever. My reg Dr gave the referral so I'm stuck. They charged well over the normal copay, more then double the specialist rate! So was finally called in after an hour and a dozen people who came in after me with later appointments. I was treated very well by the nurse, she listened and talked and genuinely was interested in taking care of me and my issues. Then the PA came in she was very professional listened to my concerns and asked good questions. Worked really hard to resolve my issue and set up a plan going forward. She was very thorough and was very communicative. read more

Terrible customer service. I assume medical assistants and office workers guess they don't have to treat people nicely because they aren't in "customer service positions" Drove 45 minutes to an appointment only to be matter of factly that children are not allowed. The receptionist then asked me if I was told about this when making an appointment, which I wasn't. 4 minutes of dead silence later, she looks at me and says I have an appointment in 10 weeks. Ridiculous read more

If I could give them a negative review I absolutely would. Do not go here under any circumstances! I went in for one thing, they then said I needed unnecessary and completely unrelated other treatments. I questioned them and asked what the cost would be for them, after being told there was no charge for them I figured why not and let them run the tests. Well then I got ridiculous bill and Erina the manager has been nothing but unhelpful and disgusting and rude and hateful. She literally wants me to go homeless to pay a ridiculous amount that I was originally told that there would be no additional charge for. This place is a huge scam! Do not go here! read more

Horrible front desk. I waited twenty minutes on hold just to get hung up on and returned to back of the que. I know for a fact she did it on purpose because it was right before they went to lunch at 11:50 am. Give me 10 minutes. Geez. Or take my number and call me after lunch. read more

No Professionalism whatsoever At the desk people are just talking over people screaming at one another looking at you .... but there on the phone so you don't know who they're talking to The girls think it's just one big gay Bartley are fooling around and giggling like it's a night out had us waiting there while the paper is on their desk telling us there's no appointments till October mind you we are in June handled me unfinished paper work do Un professional !! Dr and staff are not on the same page !! Front desk told me that it's gonna take eight minutes to get them on the phone 10 minutes to schedule appointment had me sitting there for an extra 45 minutes With no appointment no follow-ups to any of the places that I needed to go to and to come back to their office it won't be till October read more

AWFUL CUSTOMER SERVICE. From the moment of arrival to check out, the office staff was terrible. When I questioned the amount of time it was going to take to come back to see the doctor, the girl at the front was immediately rude, got up without saying a word and didn't return for 5 minutes. I learned she was discussing my question with the doctor. She snapped back her answer and that was that. The doctor did not leave us feeling confident in his knowledge or ability to help my daughter. It was like his ego was too large for my comfort. The whole place felt off and we will not be returning for additional help. Also, when calling to cancel the appointment we had made, the girl on the phone cut me off when I was trying to explain why I was canceling. She literally did not care why and she did not ask if I wanted to reschedule. Again, super rude and off base. I'll never go back or recommend to others. In fact, I fully discourage it. read more

Waited 3 months for an appt. because of Covid for vertigo and sinus problems. The RUDE girl at the front desk misunderstood what I said about not eating, so she ASSUMED I had Covid and cancelled my appt. FOR NO REASON. I'm a senior, never give anyone any trouble, and I tried to explain I just went through 2 major surgeries within the last 6 months, and I'm just getting my appetite back to normal...I had 2 Covid tests, both negative. She said I needed to go get another one. I said I want to speak to the Dr., she said I did, he said for you to go get a Covid test. After seeing your reviews, I'm happy it was cancelled. This is by far the MOST rude and unprofessional office I've ever seen. She talked over me, and I finally just "gave it to her", told her how disgusting she was ! Yay for me. Thanks Drs. for NOT seeing me; you deserve your rude staff ! read more

Find another dr. Office is in disrepair. The bathrooms are gross. You want for an hour after appt. If you go with your elderly parent they make you provide a caregiver document, which they only tell you about when confirming the appt. (which they my didn't do with me) but that's there policy like you can get that document in a few days. Plus my mom just needs a like help, she doesn't need to be documented with a caregiver. It's just really bad policy that takes personhood away. read more

This doctor's ego is BIG- I'll let you judge for yourself what I mean by that. He did nasal surgery on me a few years ago & the problems I have now are way worse than before he carved up my septum. Best I can figure he lacks compassion. And no doctor should make you wait when you have an appointment. This guys wait times are ALWAYS, 1 hour or more. I would not recommend choosing this ENT. read more

Dr Lubritz is amazing and he would have had five stars if it wasn't for some of his staff and long waits. There is one guy there I forgot his name and he is the best, very kind and knowledgeable. However, his surgery coordinator Rochelle is very cold and dismissive. I understand your stressed because it is a very busy office but as the saying goes " if you can't stand the heat get the hell out of the kitchen!" Some of his other staff is snarky and I'm assuming it's because they are worked to the bone however same thing if you don't have the patience to still be kind in a past fast environment then leave there is no reason to spread your negativity. Also, all of my visits except for my last one I waited for over an hour just to be called back. Other then that I trust doctor and I can breathe so much better now, thank you doctor Lubritz! read more

It's rare that I actually leave a doctors office feeling worse than when I had arrived. Sadly that was my experience today at this doctors office. This was my 3rd visit to see this doctor. After waiting a short time, I was called in by the nurse. As I walked through the door the receptionist ran over to me as she shouted "wait a minute". She asked me if I was aware that there was a balance on my account. I was not. She took me away from the nurse and sat me down in chairs as I waited for the billing person to come talk to me. I had a test done a few months prior at the doctors office. It appears that the test was subject to my deductible which had not yet been met for the year. What I really wanted to understand is, being that my test was scheduled months in advance, why hadn't I been informed of how much the test was going to cost me. The person from billing was unable to answer this question, so I asked to see the manager. The manager approached me looking for a fight. You could smell the contempt dripping off her as she led me to a semi private room to discuss the matter. At first, every word I said to her was met with the same argument, she claimed that she didn't choose my insurance policy and it was my responsibility. She also confirmed my suspicion that the reason the receptionist was so eager to interject herself was because unless I paid them right there, on the spot, I would not be allowed to see the Doctor. The office manager clearly possessed no personal skills whatsoever as rather than diffuse the situation she simply added fuel to the fire by constantly repeating the same statements over and over gain without letting me complete a sentence. I finally told her that the real problem was that she couldn't shut up long enough for me to get a word in edgewise. She told me to get out and stated that I could either pay the bill or get sent to collections. This office is extremely disorganized and chaotic. The staff have little compassion for the patients as clearly evidenced by the way I was treated. Ironically, although I truly believe that they should have told me how much I was going to have to pay for the procedure before the procedure, my grievance is more about how this was handled by everyone from the receptionist to the abrasive and uncaring office manager. read more

I've been waiting for an appointment with this specialist for 5 months have been trying to call to just confirm my appointment for today and as I was on my way there they called me and gave me another excuse or Reason to say just forget it.... When I go through this much trouble for an appointment I've decided to just forget it and move on and find myself another EMT reconstructive surgeon the office girls are very unprofessional and not worthy of my time. . read more

Dr. Lubritz is thorough and a great surgeon. Septoplasty/turbinate reduction was suggested and that's what I had done. Still in the healing process but can feel a big difference and relief, better able to breath at night and have a good night sleep! I have had problems with my ears all my life but no doctor, except Dr. Lubritz, told me he could help and give some relief. He didn't promise the world and i trusted him. Thank you DR. Lubritz read more

The front desk employees are extremely rude. Not listening to what I was asking, continue cutting me off. While the office was clean, the waiting area was not. After one visit I decided to go to a different ENT. About a month later I received a letter stating that I was no longer a patient of Lubritz... good! But then days later I received a bill from him. I paid my co pay during my first and only visit, and according to my insurance company there was no balanced owed after their payment. read more

My 1st visit was wonderful, very friendly and efficient staff and Dr. Lubritz has a great bedside manor and knew his stuff! So glad I went to him!!! I was there less than 1 hour from start to finish. Every part of the visit checked all my boxes. read more

Doctors are ok staff horrible ...The Staff do not do their jobs properly i wating for 30 mins before i got the new Patient paperwork...The girls just sitting behind the desk talking to eachother not handing out new patients paperwork after they tell u to vome in early...Beware long wait times Useless and unengaged staff read more

Their front desk and billing department is the worst! This could have been a good office if they would have good efficient staff. This is a small office not a call center. They sent me a wrong bill then I called to check with them and they did picked up the phone right away then she said she will place me on hold to check my account. It took her OVER an HOUR to pick up the phone again and it was a different person not knowing anything going on. So again I told her what I called for and said I hope it's not another hour to check my account. She took probably 30 seconds to check my account and tell me that I didn't have a bill to just disregard the letter I got. And I ask her for a confirmation # for her information and on the middle of me talking she hanged up on me. People like this shouldn't be working customer service if they don't know how to work! Will not come back in here just for people like this. Doctors should reconsider who they hire. read more

The "office manager- Erina Savage" is the absolute worst!! Super unfriendly and inconsiderate!!! She is super rude and makes this practice look like a joke!!! She is unprofessional and unkind! She cannot make any type of decision to go above and beyond for the patients so that they can get the proper care and attention they deserve!!! She hides behind her staff and once she finally speaks to you, she is very unprofessional and aggressive!! I would really recommend going elsewhere just so you don't have to run into this "woman".!! read more

Awesome job taking care of me. My procedure went well and I have no complaints at all.

My PMD referred me to this ENT office, but when I called to make an appointment, the receptionist and office manager decided that I would not be seen by the ENT. I am not sure what medical school they attended, but this office obviously has the most educated front office staff in Vegas... apparently they know more than my own Physician who referred me there. Amazing..... It's rare that you will find an office receptionist who is more knowledgeable than my own highly educated physician. They need to do their own jobs, not make decisions that are far above their education level and leave the actual medicine to the doctors. If this is the quality of care that comes from this office, shame on you.. If you are a prospective patient, go somewhere else where the receptionist knows to stay in their own lane, do their own jobs and not tell you that you can't be seen by the doctor. Unfortunately I am unable to comment on the skills of the doctor as the receptionist already earned them 1 star.. she is responsible for the 1 star, and if the ENT doctor is ok with untrained staff making their decisions for them defiantly go somewhere else. Read the other reviews and choose to go to a different doctor. read more

Dr.Lubritz is one of the best, if not the best, ENT surgeons in Las Vegas. I recently had turbinate reduction surgery after suffering from extreme congestion for years. I had never had great breathing let alone good breathing, and after my surgery I experienced what is probably the best breathing of my life. The recovery was smooth (considering I religiously followed all the post-op instructions). The office wait time for appointments sometimes was a bit long, but never more than 30 minutes for me. The office staff was also very kind and helpful, they always made sure to call the day before to confirm my appointments. read more

Dr. Nassiri is a wonderful and efficient doctor. Check them out if you are looking for a good ENT.

i went to lubritz and nasri office recently . suffering from borderline postural postional vertigo. dr say performed a (epley manuver) on a foot stool. i did not believe it. i had this procedure done before..walked out never returned to that office again. however there audiologist is superior. it is hard to believe an ent has no clue about epley manuver.in my opinion stay away if you have balance problem. read more

I can't give a point or star review to this office.. Dr.. Lubritz is an amazing doctor but his staff needs work.. I know that times are stressful and clients can be rude. But that doesn't give the staff at this facility the right to treat their clients wrong. My daughter has been struggling for 7 years of hearing loss. I've been to 3 different ENT finally I was told she needed hearing tubes, what a relief. I was given paperwork telling me my daughter's procedure was at 5:15 am and I needed to be at the surgery center an hour and a half before her appointment. My 7yr daughter had to fast from 10pm the night before, I wale up at 3am to get to the center. We arrive at 3:30 am, the center doesn't open until 6:00 am. In fear of losing our spot we waited 2 hours. The staff in the center said Dr. Lubritz doesn't come in until 7 am. I was livid, but I kept calm for my daughter's procedure. I let Dr. Lubritz know what happened also express to him the wait time in his office, including his staff that work the front desk. How they were talking about me in Spanish, thinking I don't understand, which I did. They are very unprofessional when I asked when will my daughter be seen we've been waiting an hour. Dr. Lubritz apologize so many times, his staff has not. Went back for my daughter's 1 month check-up after procedure still the same service waited an hour and no apologies from Dr. Lubritz assistant and she passed by my daughter and I a couple of times. It is unfortunate that this doctor is amazing but his staff stink. This is my review. read more

I love this group of doctors and their assistants. They are helpful, friendly and always willing to answer questions. They go above and beyond to ensure the best care of their patients. read more

After my ear bleeding with my family doctor sending an urgent referral due to my drum wall ruptured, called few times and even drove for an hour across The Valley to find no hope for me here. Shame on the medical team from the five or more doctors who pitch in like a cheap group looking for the best deal for potatoes in order to use and abuse staff without a person in charge to take responsibilities. All the way to front desk bullies who clearly have issues and they should be mentally evaluated before they start working tomorrow. Let's not forget the awful call center operators special shout out to # 12 when you call and no one at the two clinics wants to work and she is no different than the entire medical team, unprofessional careless and mentally ill for the way they treat patients. Whenever you finish the work from above, spend some time on the basics foundation of your business starting with unit 340 NOT 580 like it shows online on google today and caused me to walk into an active construction site on the fifth floor. Will not recommend to friend or enemy, if you have no other options or this group. Save yourself and take a vacation to any other country and get your medical needs done at the same time. read more

I got there a little early just in case. But when it came to my appointment time I received my paperwork and went in the back pretty fast. "Ana" Hand Down Is The Best Medical Assistant... read more

Fuck this place. Seriously. They tell you you have a co pay of $45 and then they send you the bill for like $400. Then i make an app two years later and after waiting for a month they waste my time by not notifying me that they cant see me until I pay the collection when they should have told me over the phone instead of having me drive all the way to their location only to turn me away. This place is pure trash. read more

Highly disappointed in the services that I received at the facility. For almost two weeks, I have tried to obtain my medical records or even something as simple as a doctor note with the date of my procedure. I kept being blind transferred and told to leave messages by the front desk staff, Erica and Jessica. I left repeated messages for Jennifer in medical records. The first time I spoke to her regarding my records/note request was almost two weeks and she has never followed through with my records or notes request and thought it would be appropriate to laugh at my frustration over the entire situation. She stated that I could leave a message for the Practice Manager Erin, but I could not have a direct number and can only be transferred to them. How is leaving another message going to solve the problem when I continue to call with no callback or follow through? Completely unprofessional and feel frustrated that I am unable to obtain my own medical records. Did they lose them? Then in the middle of trying to find which location they were at Rochelle took over the call in a very hostile manner. She told me that Erina the desk manager would be able to maybe provide me a note, but I would have to .... leave another message. After 30 minutes of going round and round with these ladies with no resolve, I am left upset that I have a medical record somewhere out there that no one can tell me about or locate and no one to return a call or follow through. This is very shady and want them to investigate further. Erin refuses to provide me with a medical note and to quote "I can report her to whoever" ... this is the type of people they have working at this facility!! This is why my records are lost they do not care!!! Sally hung up on me and refused to give me her title!! This is ridiculous!! read more

I have been searching for months for the right doctor for my daughter with a hearing loss. I was so happy to find these guys and see that 3 of their doctors look like a perfect fit to help with her atresia/microtia. However, the staff won't grant me an apt with one of these doctors even though I know she needs to see one with certain credentials. They assigned me the 4th doctor that I asked to not see, and even that is months and months away. The website said they can usually accommodate same-day appointments but yet they can't get me in for months and months and not with the doctor I'd like to see? I really need help for her before our insurance ends and I am so disappointed in this office so far. read more

I visited Dr. Sinai Nasri because i had a cat scan that said that i had a soft tissue mass on the left base of the tongue. After Dr. Nasri looked at it with his scope, he advised me to remove it surgically as soon as possible. He did not want to do a biopsy first because he said it was small and he might as well just remove it. I wanted a second opinion so i went to UCLA. The ENT doctor there also looked at the area with a scope. He advised me to get a biopsy first because it did not look to be malignant. He wanted to avoid the surgical removal that he said would have a very painful recovery. I had the biopsy on September 20 and the results came back a week later. I had nothing that had to be removed. I was just asymmetrical at the tongue base. This doctor at UCLA saved me from a great deal of pain from removing something i didn't have . I strongly advise anybody that is told they need surgery to go for a second opinion. Shame on you Dr. Nasri!!! read more

I had an ABR and VNG test on 6/16/21 at this location. During the hearing portion of the testing, while in the sound booth with no ceiling, the technician's voice next door was louder than the audible noises that I was supposed to acknowledge. I don't know how in the world my hearing test could possibly come out accurate when the man's voice in the room at the end of the hall next to the room I was in was drowning out the audible noises on the test! Then my technician scrubbed my earlobes and forehead so hard before putting on the sticky tabs that when I left there, my earlobes were chapped and subsequently bled days later. The skin on earlobes is very sensitive, and it seems that they should use more care when cleaning the area before the application of the sticky tabs. Especially for those people with extremely sensitive skin. The front office staff was nice, and the technician was nice enough, but never introduced himself and was pure business the entire appointment. read more

SHAMEFUL - Elder abuse, mistreatment and physical assault. After waiting 3 months for an appointment, the person who takes your blood pressure and weight asked what our appointment was for. After describing basic symptoms, we asked if they had the file, notes and test results from our referring Doctor. The associate said "we don't have anything" and I asked how could we have an appointment without medical information being shared. She continued that "she wouldn't know". We then called our Drs office and they explained that they uploaded all of the details and would call the case worker. My Dad, an 82 year old who can't speak (the medical situation) went to tell my Mom that we were waiting for the records to arrive and he asked another employee where the "main office" was and she said, "the pain office?" Again, he can barely speak so, he repeated it again and she became VERY hostile and abusive. Started yelling at him to not yell at her. He can barely whisper. She then said he was too close to her. She made a huge ruckus and went to the office manager. Then, Erina Savage entered the room, very hostile and explained that my Father would not be treated in their office due to how he treated the staff. She did now have a copy of his notes, test results etc. they always had them, yet they were too incompetent to have them prepared before the visit. They lacked preparedness, professionalism and were hostile yet, they brought a male employee (Marc) to physically grab my 82 year old, fragile Dad's arm to push him out of the office. SHAMEFUL!!!! A disgrace. This office should be shut down and not one person allowed to care for the health or well being of another human being. Just awful!! If the Doctor's condone this behavior, they should be stripped of their medical license. We're not done. read more

I've been a patient for over 3 years and hv witnessed on numerous occasions the unprofessionalism from this office staff towards other patients. The office manager has NO business working in a doctor's office. She is RUDE and unprofessional. His staff is the WORST in the valley. It's unfortunate because Dr. Nasri is a good doctor. I wonder if he is aware of how horrible his staff treats his patients or if he just doesn't care. I waited almost 3 months for an appointment. I finally arrive to my appointment, to be told by the RUDE front desk girl, that I need a NEW referral. I was pissed!!!!! This is the second time this office has failed to let me know ahead of time that my referral has expired. Why wasn't this information told to me during scheduling? Why no one from this office contacted me when they discovered that my referral had expired?!!!!!! Or when they called me to confirm my appointment. They wait until I arrive to the appointment to tell me that I CAN'T see the doctor until I get a new referral from my primary care doctor. I asked if I could hv a moment to speak with him to voice my frustration and they immediately got defensive and said "he doesn't speak to his patient's".. I've spent another 30 days calling this office to see if they've received my referral. my primary doctor's office said they have faxed it over on 3 separate occasions. This office claim that they haven't received it. I feel that they are deliberately trying to keep me from getting to speak to the doctor. read more

I was referred here from my doctor cause of swimmers ear caused by allergies. I was the only one in the waiting room and still had to wait for over 15 min to be seen. When I went to the back, I waited still, only for the doctor to briefly look in my ear and nose and told me to come back in 4 months to see if it got better... and told me I had a deviated septum? Like no I don't.. but ok. Then they send me an enormous bill..for only being seen for less than 3 minutes. I try to pay and they NEVER answer their phone!! My husband and I called a total of 10 TIMES either being hung up on or no answer at all!!!! Like you want me to pay yet never answer your phone..strange. So the final time of calling 4 times, holding for 14 minutes, then being hung up on, calling 3 more times we finally paid..with a woman with the worst attitude I've ever heard and I've been in retail management... pathetic place. read more