I decided to do my grocery shopping at this location because it's close to my home. Normally, I shop at WinCo, but I wanted to support a local business. Unfortunately, my experience was disappointing from the start. I asked a question in the produce section, and the employee's response came across as unprofessional and uninterested, as if he didn't want to be there. The produce itself was far from fresh--many of the tomatoes looked like they were on the verge of spoiling, and the prices didn't match the quality. As I continued shopping, I noticed that overall, prices were noticeably higher than at WinCo. At express checkout, one of my items wouldn't scan. I asked the cashier for help, but she seemed annoyed, like I was inconveniencing her. She had been sitting there on her phone and only responded after I tried multiple times to scan the item myself. I wanted to support a local store, especially given how many businesses in Antioch are closing. But when customers are treated with indifference and rudeness, it's easy to understand why that happens. I hope management addresses this and reminds staff of the importance of good customer service. read more

Luckys on Contra Loma very clean, produce fresh, now has a good variety of organic fruits and veggies. The store is well stocked. The staff is professional and polite. The parking lot does not have people hanging out and it's clean. read more

This review is for the bakery department. I called last minute on a Saturday afternoon to see if they could still take a cake order for Sunday. My order was successfully placed over the phone. My cake order was a bit different lol, I wanted it to look like blood was dripping down the sides for a murder mystery themed party. I was very pleased when I picked up my cake. It was exactly what my daughter and I wanted! read more

Lucky - Cake - Grocery Near Me - Antioch, California

Don't bother calling in to check for produce. A simple question of when does the fresh bread come out and nobody knows? A young female worker kept picking up my call to transfer me over, and saying the call keeps "dropping"...i'm on a land line babe....it's ringing?? I'm not dumb. So I wasted 30 mins of my lunch playing phone tag with a bunch of teenagers. Lastly, when I asked for her name (no surprise) she hung up. Management needs to step in because this is Antioch red neck poor status. After this poor service experience, their bread is probably questionable too. Mr. Lucido, please retrain your staff! read more

Sold me an invalid gift card!!!!! How embarrassing that the recipient messaged me to say the gc was invalid. When I called Lucky, the lady said "call the 800 number on your card, once it's out of our store its no longer our responsibility". read more

I have a love-hate relationship with Lucky. On one hand, I seem to get what I'm looking for without having the need to go to other places (especially if I feel that the selection is lacking). On the other hand, it feels as if I am being robbed? Because why did I pay $8 for eggs? And why did I pay $12 for meat? And why was their coffee grounds expensive like crazy? Seriously, there was a coffee blend I wanted to buy but it was $14.99, and I NEVER pay that much for it. The only good perk is that it's closer to where I live. It's convenient so I don't have to drive further to other places. So take this review with a grain of salt. read more

Kyle is awesom! Super attentive, always helpful, and very efficient at the check out line! Store is always very clean and organized. I will be shopping here from now on! read more

Please make sure the tenders and chicken aren't fried so hard where they taste like jerky. I had to throw them out, all 4 platters weren't edible. read more

I Have been shopping 212 store for 18 years Luckys now save mart last night 9:26 pm was absolutely mind blowing purchased a whole cart of groceries an about 10 items did not ring up app sale clipped price cashier was irritated with me due to this also the monolopy coupons I used would not scan so I was unable to use them. When I questioned the cashier she said older woman gray long hair 5'1 said I don't know what to tell you but I have a huge line an either pay or I can suspend rhw transaction my of corse I paid but no sale or discounts nor coupons were applied. 63 items I purchased I took receipt an stepped aside an after looking was upset I should of got 45.00 plus taken off with clipped coupons an monolopy coupons I had to wait for manager Nichols well he said he is a manager but tag said head clerk. When he came over I told him the whole process to start to finish he did not care one bit actually said I was making people walk out of store an not pay for items an stealing them walking out. Also he told me I was tolling him up from checking people out in line that he did not need my business st the store mine you I been shopping here 18 years he also told me management is toxic an this is why I got no help an a bunch of havoc. This is not ok what ever happened to customer service. There fore I will never shop save mart again this is not ok an not sitting well with me at all there is a lot more to say but I will leave it at this..I will never be told by him that my business is not needed at the store.. This is insane an Nichols needs Etiquette class. I hope this gets to the right person to read this. Because I will tell all my neighbors to shop Raleys as I am not the only customer that has had a problem with this person!!!!! I returned all my groceries as I am disgusted on how I was treated.... read more

Lucky - Grocery Near Me - Antioch, California

Great service! Great low prices! Ambiance is good, everything is organized and food looked fresh!

The pharmacy is gone and permanently closed for good I love lucky it is a fun place to work read more

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One cashier mid afternoon and Safeway employee had the nerve to say something about getting in the self check out isle. Said it's an express lane for 15 items or less. Isn't the costumers fault your store is understaffed. Not shopping here again. read more

I hate the idea of your digital coupons. It drove me out of the store today and over to a competitor in Brentwood. Then buying multiples to get the correct reasonable price! I spend no less than $200 week at your store even as people walk out with arm loads of groceries. I just want to store with good prices without the gimmicks. The community needs this store and doing things that drive paying people away is bad business. read more

I have been to this store a total of 3 times. Each of my visits here I have had a negative experience, but I think it will be my last! The meat department ALWAYS had something expired, the produce department never had what I was looking for and the lines at the cashier register were always long! I dont understand how no one else is trained for the register! They never have more than 2 registers open! The last straw for me was the fact that their shopping carts were locked and there were no other working carts! I had to carry all of my groceries, ANDA HAD TO WAIT IN LINEFOR 20 MIN!! Never going back!!! Worst customer service I have ever encountered. This place DOES not care about their customers and it's a shame that this grocery store is the closest to our home.... read more

Knocking down to 3 stars. Bathrooms are locked, and you have to get an employee to unlock it for you. I understand the concerns about homeless coming in and wrecking the bathroom, but this is a pet peeve of mine. Treat me like a customer, not a criminal. I shouldn't need an employee escort just to blow my nose. read more

So.....I ordered 3 sandwiches from the deli today and the I assume new employee was absolutely horrible. The sandwiches were dry as hell. Hardly any mayonnaise on the sandwiches, matter of fact I had to tell her to put the Mayo and Mustard on before the meat!! I mean come on right!!??!! Two pickles and one slice of a tomato on a sandwich??! I realized that when I got home. Dry Ass Sandwich it was. Will NOT be coming back to Luckys for a sandwich.'train your staff properly. Oh and she was rude in the beginning as well. I asked her if they had Roast Beef and her answer was "it's right there" as she pointed it to me. Instead of saying yes ma'am right here. It was her tone. read more

Excellent service at the deli area. My son wanted to try their roast beef, one of the lady behind the counter was generous with the portions ,one whole slice . (Unlike most competitive stores, he's given a small piece to sample) She even offered to me and my 3 girls a whole slice to sample. we now know we are not a fan of roast beef deli meats. We bought 1/2 lbs of roast beef for my son read more

Bakery staff, evening rep, manager Nancy and Assistant Manager Annette, lack customer service skills. I ordered a round size 2 layer Strawberry/balloons topping, whip cream outside and inside. Picked it up on 10/08/2020. The cake was Sub Par. No strawberries on top had to look for the strawberries inside. Inquired at the time of pick up...what happened to the strawberries on top, only balloons on top. When I cut the cake at home, couldn't find a strawberry, Very tiny slivers of strawberries inside. Attempted to discuss this with all three mentioned up top, they do not care. Annette argued and accused me of wanting a refund. I only wanted to be discounted for Strawberries missing on top. Annette was very objective during our conversation. So Sad! read more

Kudos to the checkers at Lucky's today for keeping the lines moving. I was not prepared for all of this at all. Hope you'll get milk and bread in stock soon. I missed the Hawaiian rolls or could have grabbed those. Lucky there is room to shop in the store and park in the lot for today's crowd. Short on baskets and they don't stock the small carry kind. read more

This is a very clean store and the Farmacy is great place to get the medication the employees are very kind and helpful. I really like this farmacy! read more

I WILL NEVER SHOP HERE AGAIN!! An employee by the name of Maria, asked me "is it a good or bad thing" upon purchasing a pregnancy test.. what.. this total stanger just asked me what? That is already uncomfortable for us ladies, its personal, now I have to deal with a grocery store employee asking me personal questions about a pretty intimate thing. So rude, unprofessional, inappropriate especially coming from a woman. One should not need a lesson in proper preganacy test purchasing adequate, seriously disturbing experience. I cant bring myself to give them my dollars, no matter how close they are.. read more

The checkers are nice, I have gotten expired foOd so I sometimes always check the expiration date! Prices are higher. I also don't like to buy meatt froM here cause the quality is sub par and I just knOw they repackage old meat and sell it on discount price! My honey loves New York steak and the quality oF them here, (compare to Costco) make me want to go Vegan and pretty much am now thanks to lucky but I guess THAT is a good thing cause I'm more healthier and feel better also. But I still be coming here cause they close by me. read more

I had the worst experience... I walked in mask less asking the first cashier I seen if they had any disposable mask (RICKY) then told me they do just not to give me but I can buy them over there (no direction)... so as im walking in the direction of over there towards the pharmacy I approached the pharmacist and before I could ask where they were or where she got her disposable mask she was rudely pushing me out telling me I can't be in there mind you she's Asian ... I have never been more embarrassed in my life I live way in Sacramento and forgot my mask and there was absolutely no compassion understanding or help just rude and awful experience... read more

The mall was remodeled and they just change the business name for other name who I believe it's a sister business Inside noting was changed even the employees and service. The service still slow and not that friendly And the prices tags still misplaced like always!!!! Needs better management ASAP read more

We always go to this luckys. All the staff is so incredibly nice! Our favorite is Tammy. She always interacts with my son who we bring in & it really helps when trying to pay. She doesn't know it but she's the reason we ALWAYS come back! Absolutely love this location, we drive farther to come here. read more

Expensive. Very expensive. Store is dated, run down old fixtures. Cmon these are the same prices I pay at a totally revamped Safeway or Raleys. Why would I want to pay those prices to shop in a old meetup hasbeen of a store. Workers are very friendly and helpful. read more

It's Luckys. They all are the same right? I hope so, if they are like this. Clean store, bright fresh selection of fruits and veggies. The clerk at the check out was extremely sweet and helpful. I would go back for the service and the selection. They had a great sale when I went in and it is a good place to go shopping. Not busy or crowded at all on a Saturday afternoon. Visit if your in the area. read more

Very good sandwiches made in the deli. Fresh ingredients. Love the Gran Sabor Turkey meat. Customer service is awesome. read more

Lucky - Fully loaded Gran Sabor Turkey! - Grocery Near Me - Antioch, California

Birth day celebration for my son... But wait, no cake?.... Guess what, the girl who took my order on sep. 2 to pick up the cake on sep. 10 she forgot to re-write PAID on the order sheet!!!!.... I don't recall gave my receipt back after paying and bring it back to the bakery for the baker to stamp or write PAID. My sister in law lives in that area and I asked her if she pick the bd cake, after her frustation when I went to pick up my son Pokemon bd-cake the bakery manager was really rude and make fun of my sister in law because she don't speak English and my 10 year old niece was translated her. This manager told me that he speak spanish and he did not help her because she did not ask him if he speak spanish....what????.... I was really speechless and hurt!!!!....This kind of rude and pretending ( working so hard) employees cost a lot of $$ to the store because don't understand, we customers invest our money, we don't ask for charity. and he make customers don't come back!!!!.... For years my family and I always bought our any occacion cake since this store was Save Mart, sounds like is time for me and my extensive family for a new store in the neighborhood to do our cakes!!!!.... Almost forgot, end it up buying my son for his 11 years celebration a $8.99 bd- cake!!!!.... He was really sad and I spend around 45 minutes trying to get my sons Pokemon cake (from the two ours I rent the Delta Bowling for his birthday).... -zero star for this Lucky bakery manager in Antioch, California. read more

Lucky - Grocery Near Me - Antioch, California

Always friendly place! Never had issue with produce! Checkers are great- they keep their store clean! Deli dept always a pleasure! I've been coming here for years! read more

Terrible I live down the street and every time I come here it is fucking terrible. You would think it would get better from save mart to Lucky, but no it's still terrible. The employees are rude and on their phones as they are ringing you wtf? And they only have 2 cashiers even when there is a rush . I am standing in line right now in a aisle and there is about 10 people ahead of me. I hate this store so much , worst customer service ever and speaking of customer service , there is never anyone standing there ! read more

The worst customer service ever! I was at the meat counter trying to figure out how many pounds of crab to buy. I told the older white lady to give me a second cause I needed to make a phone call. She said ok let me know when you are ready. I attempted to make my call however my boyfriend was being inpatient. The lady comes around the corner to set something up not sure what she was doing. She claps her hands at me and yells "how many pounds of crab do you need"!' I said "please do not yell at me and I don't like your tone cause my boyfriend was already yelling at me. She proceeded to go back and forth with me. She walks back around slamming everything she picks up!! I come here all the time!! I've never experienced this before. I told her customer service is everything and hers suck!! I am the customer you don't treat people like this!! I was already having a rough day now here this lady comes with terrible customer service. I just wanted to share my side. By the way as i was walking to grab the rest of my items I hear the lady talking about me!! This is crazy. Someone needs to teach her better customer service read more

I never usually complaint about this but they need to teach their employees good customer service every time I come in when I'm about he check out, they don't even greet you or anything and there's never enough cashiers maybe they should set up the self checkout o wait I forgot this is Antioch maybe that's why they don't do it but I'm a start going to the one in Oakley better even tho is farther..... read more

They have items in the shelves that are expired. I mistakingly forgot to check the expiration date on my ranch and when I got home it was ALREADY expired. Gross. Unopened ranch is suppose to last a year or so. Then a few months later I bought a chia seed tea. I opened and took a sip and noticed it tasted a little funny....checked the expiration date and what do you know? The thing had already expired 2 months ago....my last straw was when I was shopping in produce.....I looked down at all the cherry tomatoes and good thing I checked because there were bugs in all of them! If I didn't check I wouldn't have even noticed! I left my cart and walked out. I will never shop here again! read more

You would think that this upgraded Savemart store (turned Lucky's) would have trained their employees to have better attitudes in front of their customers as a result of turning into a "Lucky's". Unfortunately they inherited the same "trashy" employees from Savemart who, don't know how to even greet their customers at the check stand (I mean how much does greeting cost?), who also don't even smile when you make eye contact with them. Also, they appear bothered when you ask them to check something in the back warehouse. Do these folks think they are the only grocery store around here? I was actually astonished that they even said thank you at the end of my transaction. If management knows this lack of customer service, and tolerates it, this store does not deserve your patronage. Try shopping at Safeway, the price is not that different, you get better product selection, and see the night and day difference. In simple terms, the customer service here "sucks". I hope the store manager would heed these words and act upon it. If not, shame on him/her. read more

Most of the staff is really friendly. Only giving it a 4 because I can find a lot of things cheaper elsewhere but this store is close to home so it's very convenient. I'm mostly writing this review because I want to compliment the young bagger Aaron. He is always so friendly to everybody and he engages in conversation with the customers. Having friendly staff like him really make a difference and make you want to continue shopping there. I know that's how my husband and I feel. We always have a positive experience with him and he goes above and beyond to be helpful. Thank you Aaron! You are appreciated. :) read more

They are always super helpful at this store. Jimmy always helps me unload my groceries from my cart. He's always the nicest to me and makes sure I get help out to my car. I'm usually shopping while carrying my baby in a baby carrier and the staff always makes sure I find what I need and get help reaching items I can't!! read more

I live right down the street and LOVE shopping here their 5 for 25 deal is a great deal. I have had good experiences with this store and employees are friendly its hard to believe the reviews I would not agree with them.My self coming here for years and only had a few kinks mainly prices some don't ring up on sale no biggie I just bring to the cashiers attentions.People are quick to write a review before thinking about it I myself love this store I shop here instead of 18th street store its much much cleaner and more friendly people.I give this store 5 stars I am always asked if I need help out and if I need ice and stamps love that. read more

The supermarket does not seem to perform adequate stock control. I bought bread and milk from them yesterday, the bread was stale and the milk rancid. This is the second time I have had rancid milk from this location, there will not be a third. read more

I wanted to brag on the checker Katie. She is always friendly. Let you know about deals that Lucky's has going on. Great customer service