Worst experience I've ever had at an auto body shop. Only went here because my insurance company recommended it and wish I didn't. The man at the front desk speaks very poor English and has a terrible attitude - he couldn't answer a single question directly throughout the process. When I finally got my car back, I realized there was additional damage in the same part of the vehicle and they claimed it was damaged beforehand. I asked them to fix it, and they kept it for another week and still didn't fix it. When we were upset and asked for an explanation, the man at the front got extremely heated and SHOVED my brother who was there to drop me off at my car. Outrageous experience. Don't recommend. read more

Doug did an amazing job giving me estimates. The breakdown was so detailed and descriptive. The estimate explained where the parts we're coming from and their contact info. The work that they did was absolutely the best and I couldn't ask for more. Highly recommend!!! read more

Kenny is the man! Thanks to the team at Lucky!!! You guys did great work!!!!! Very happy with all of their work. My baby n me thank you!!! read more

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If you're looking for a body shop, stop right now cuz you've found the right place. Never go to dealerships as they are all rip-offs! Jimmy is the man! He worked with my schedule and gave me a discount. Got my car just a few days later. Honda told me it'd take them at least a week. Thank goodness I went with Lucky! read more

I had some minor damage to my bumper and Lucky made it look as good as new. The price was much better than the other estimate I received and Andrew took care of getting the rental car for me. The vehicle was ready when promised. I would definitely recommend Lucky and will use them again if I'm so unfortunate to need more work to be done, read more

Great first experience here-- super friendly and experienced staff took good care of my car and would highly recommend for anyone who is looking for an honest and skilled place to get work done. Will be my go-to for future reference! read more

When by today to get an estimate for front quarter repair it was out of line . They were able to manipulate it back into place so my sensor lined up. Took only a few minutes, he even worked in the rain. A fraction of what the collision repair place wanted they said new bumper . Very happy with the service and the gentleman who fixed the problem. Try them first you will not be disappointed read more

This is the BEST auto shop ever! The people there are so nice and professional. I took my car there after an accident and scratches, these people must have made magic happen because it looks brand new after it got fixed. The price is very reasonable and the repair took less than a week. In addition, they even helped me fix 2 additional scratches (not paid by the other person's insurance company) for free. Thank YOUUUU. The repair took less than a week and they texted me to let me know how my car was every step of the way. Before I came to this body shop, I took my car to another shop and the service was nothing like this. Other body shops would have made you wait two weeks! Definitely take your car to get fixed here :) read more

Cmac -worst experience with a body shop due to lack of communication refuse to listen, try to take short cuts on smaller jobs creating more damage requiring more parts.I would definitely not recommend this company. read more

They did fantastic job on my BMW! Perfect paint color and body work!! Very good price and took care of all insurance matter. Highly recommend to family and friends read more

Thank again to a great team at this auto shop specially to Joe who showed great management and work to get my car back to new once again. With less I got the same and even more than those so call big auto shops. My car was really messed up and this company fixed it like new. I am very very satisfied with their job and even more with what they offers. Thanks to the great team and I highly recommend this place to anyone who need to fix his car and expect for great service and less investment. They are always ready to work with you with what you got and still get your car back to normal. Love this place. Thanks again Joe! You really ROCK!!! read more

I got into a bad, mainly cosmetic, fender bender a month ago. Nationwide did all the work for me and directed my car to be taken to this place to get it repaired. I wasn't so sure how I felt about letting my car be fixed by them because of the lack of reviews.. However, ever since my car was handed over to them, it's been nothing but excellent communication throughout the entire process. They have excellent customer service and the manager, Joe, was extremely helpful and obviously knows how to run an auto shop because all his front desk employees are always very nice and helpful as well. Nationwide also had a system with them that allowed you to look at your car go through the processes of being repaired through pictures, which I thought was really neat. They give great attention to your car and I could honestly say that I've never had better service than from these guys. They quoted me about a week to get all the repairs done and they finished it right on time. My car looks like it's brand new and I couldn't be more happier with the result. They even detailed the car inside and out right before handing the keys back to me even though it had rained earlier that day. These guys know exactly what they're doing and will always put their greatest attention to repairing your car. read more

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Repaired my 2011 Honda accord coupe front and rear bumper's color actually looks better than the factory paint ! The original Honda paint had some major discoloration compared to the paint these guys laid down. Work also comes with lifetime warranty so I have nothing to worry about. Only complaint I had was 1 day delay but after seeing the work, it was totally worth the wait ! I told the guys please take your time I want it to be fixed right. read more

I had my car for over two weeks when they told me a week originally it would be about a week. They never contacted me once about an estimate. They told me I would get text alerts which I never received. They also told me I could check pictures of my car on nationwideautowatch which was never done. They even told my fiance she was wrong when she said we never got any updates. After talking with them when I got my car I understand some mistakes were made but their communication was poor. The work done seems good but I'm not expert. read more

Lucky Auto is the best Auto shop in Gwinnett County. It's hard to find honest mechanics with a fair price, but these guys have always been on point. Ask for Andrew or Joe. These guys are the real deal :) read more

If I could give them more stars I would! This is the second time I have used Lucky Auto Body and both times I have received the best service ever! The quality of their work is amazing! Joe is definitely the man to talk to. He's friendly, professional and has overall excellent customer service. Weather you are going through your insurance or paying out of pocket he can explain either process and walk you through it. He even dropped me off and picked me up from the rental car place. The work that has been done on both my high end cars were extraordinary!Hopefully, I won't be getting into any more accidents, but if I do, Joe and Lucky Auto Body will be my to-go- to body shop! read more

first off, their tone of voice is not nice. i feel like i'm talking to a first grade teacher on menopause. second, i took my car in and got some parts replaced. the paint job looks like it was done with a spray can. there is absolutely no professional painter that would have allowed a car to leave their shop in this way. i would never recommend these guys to anyone. read more

The factory paint job on my 1995 Honda Del Sol was defective. The top coat was flaking off. The Honda of Gwinnett Body Shop quoted me $6,000 to repaint it. Lucky's did it for $1,842 with a lifetime warranty! The professionalism was the best! They communicated well and let me know what was happening all the time. I trust Lucy's to do a professional paint job at a fair price! read more

It was my first visit to their body shop and talking to Andrew there was a decent experience. He was prompt and provided me with a reasonable estimate, clearly explaining what could be fixed in how much for my 2005 Honda Odyssey. Infact, they ended up replacing my front bumper completely at no cost to me just because they had committed initially they could repair it and then found out they could not ! I like that !! The paint work done was all even tone, no double shading and the car looks brand new. They also touched up my vehicle overall and gave me a quality service. I would definitely recommend their shop for your body paint work on vehicles. The only reason, I have not given them a 5 star is because my vehicle delivery was rescheduled 3 times due to the work not having been done to their own satisfaction, which I did not mind as my focus was on getting a quality job done. Thanks! Aman read more

I've been to other shops before that overcharged me. The quality of work and the customer service was the best I've experienced so far. Highly recommend this shop to anyone looking for a good job done for a more than reasonable price. read more

Definitely recommend these guys when getting your estimates, especially if you're paying yourself. They took care of a dent in my wife's Accord door in short order and I was thrilled with the cost and the result. Thanks much Andrew!! read more

Their liars, they've had my car for 3 weeks, and they kept changing the date of when it'll be ready. They changed it multiple times, and I had to be places very important. They told me my car would be done early today afternoon, and guess what? They said it'll be done by 6... I need to be back in TN by 7. If I were you don't even bother taking your car to this place. read more