8/25/26-8/26/26 8/25/26 I received a call from Sean…read moreinforming my elongated cushion ran into a snag when replacing. The stone itself was much taller and needed height adjustment. This would need gold to supplement. Fortunately, I had a ring resized two sizes down so had some extra gold material that he used for a trade in. Then they were able to add some height for the new stone. 8/26/26 I checked in with Sean to see if the ring was ready. He informed me he was not in the store today but the rings should be ready to pick up. I called the store to confirm it was ready for pick up. When I received my rings, I was simply over the moon. My missing stone from my eternity band had been replaced. Looked like its old self again. My cushion was now resized so now I can wear it without falling off. Last but not least, my problem child elongated cushion stone replacement- it is absolutely beautiful with the new stone. I could see a shadow on one side where the added height was and the inner ring lining is now polished vs before it was matte. I'm not going to be too picky about this one due to them having to work on a ring that I had custom made in India. The fix is not Going to be perfect. Different techniques for revisions etc. skill will be different than the original designer. Overall, I am satisfied with my experience here. I feel confident in returning in the future for my jewelry repair needs.

My fiancee and I ordered our wedding bands here. We went in not knowing exactly what we wanted…read more Amir was extremely helpful! Normally my fiancee is a little indecisive, but Amir was able to help her narrow it down, and we ended up leaving with our new wedding bands the same day! If you ever need any help deciding on some wedding bands, Amir is the one to see!

An absolute gem of a jeweler! I was originally referred to…read moreDavid by a coworker who found him on Instagram, and having my custom engagement ring made by him back in 2017 was the best decision ever. The rest is history! Nine years later, I still make sure to come in yearly for my free ring upkeep, including a thorough cleaning and prong check. David's customer service doesn't end after a sale; he truly takes care of his clients for the long haul. Because of that trust, he is now my go-to for all of my custom jewelry. While custom pieces can take a little time to perfect, the wait is always worth it because I am never disappointed with the final result. Like any smart consumer, I still price-shop around to make sure I'm getting a fair deal, and without fail, David always gives me the best, most reasonable prices. If you want amazing craftsmanship, honesty, and a jeweler who actually cares about maintaining your pieces, go see David!

I attempted to purchase my wedding band replacement as an online customer and unfortunately had an…read moreextremely frustrating experience from start to finish. I placed my order understanding it would arrive within 3-4 weeks. When that window passed with no update, I reached out through their online system -- no response. I then sent a text and was told my ring was still being made. I waited two more weeks, and still received no shipping notification or FedEx tracking. I called the store directly for a follow-up, only to be told they had never actually made my ring. They offered a return and a gift as a resolution. I waited for the refund -- and again, no communication. No email, no confirmation, no follow-up. The refund eventually came through, but only after I had to chase it down myself. After more than a month of waiting, repeated follow-ups, and zero proactive communication, I was left with no ring and a very poor impression of how online customers are treated. In-store customers may have a different experience, but as an online buyer, I felt completely overlooked at every step of this process. I hope this feedback helps improve communication and order tracking for future customers.

Saturday night at the Taste of Yorba Linda and who knew that, as I walked around, not just enjoying…read morethe food, but the different vendors that I would have an amazing experience with Tatiana!!! Personally, caring, friendly and a genuine huge heart! Thank you for providing us with an exceptional customer service experience! Love our bracelets!!!

Their customer service is amazing! I went in today to get a battery for my watch. I was helped by…read moreLinda Gold. She is truly a people person. While I was waiting for my watch she asked if I wanted my jewelry cleaned? I took her up on it and my earrings came out so sparkly! I was offered a beverage and a wonderful cookie. My watch is back to ticking and the price was right. This visit made my day!

Worst place ever. I took my watch for a simple band replacement and it's been several months now…read moreand still unable to fix the problem. I keep coming back and every time I go back, they keep charging me. Up to now, it's still not fixed. Be warned.

Fullerton Jewelry Mart is the K Mart of Jewelers. Kurt has awful customer service , just a salesman…read morelooking to make a quick buck, with no concern for customers experience or satisfaction. So many better options for Jewelry in Fullerton.

I had an amazing experience at Robbins Brothers, and it's all thanks to Christian! From the moment…read moreI walked in, he made the whole process feel easy and fun. He's witty, honest, and genuinely one of the best people you'll work with in any retail experience. I wasn't expecting to find my upgrade so quickly, but within the first hour I had found exactly what I was looking for. Christian never made me feel pressured -- just guided me toward the perfect choice. Highly recommend asking for him by name! Remember to ask for CHRISTIAN and he will roll out the red carpet for you too!!

I had a great experience at Robbins Brothers today, specifically thanks to Eric…read more As someone who deeply appreciates horological pieces and the craftsmanship behind a fine movement, it was a breath of fresh air to "talk shop" with someone who actually understands the nuances of quality. Eric is incredibly knowledgeable and made the entire process feel like a partnership rather than a transaction. While Mary does a fantastic job taking care of my wife Priscilla's jewelry needs, I'm glad to say I've officially found "my guy" for my side of things. What I appreciated most was Eric's willingness to help me look toward the future. My daughters are still in their teens, but I've started investing now in high-quality rings and men's bracelets for my future sons-in-law and daughter-in-law. I want to ensure these legacy pieces are secured for their major lifetime events, and I trust Eric's eye to help me find the right items as they come across his desk. If you want someone who respects your time and shares a genuine passion for fine pieces, ask for Eric.

I was recommended this team by a friend and they didn't disappoint! I had a very intricate design…read morefor my partner's engagement ring that was turned down by several other jeweler's but Maddie and the team was the one that gave me the most confidence in executing the design. She was very transparent throughout the whole process and provided reasonable prices. Communication was smooth and timely. Maddie made sure every detail I wanted was incorporated and the ring came out perfect! Definitely recommend their services.

This team is an absolute DREAM to work with!!! My partner & I worked specifically with Maddie & she…read moremade my ring dreams come true. She is honest, direct while also friendly & super easy to work with. I felt like I always knew what to expect & what was doable & what wouldn't work. I highly recommend working with Maddie or anyone here :)

Fantastic! So helpful spent alot time with us and we got exactly what we wanted. Very great…read moreexperience!

Coming into diamond direct I was blown away by the service and professionalism of the staff. The…read moreowner Joe is very kind and makes sure that everyone that comes in has the best experience possible. The standout for my experience was Rameez. He was so kind and provided me and my significant other with an incredible experience. His knowledge and expertise on rings and making sure we find our own style is amazing. He was so patient with us as we picked out our rings and I cannot recommend Diamond Directly enough. I will make sure to come back for any future jewelry needs.

Just want to say how amazing our experience was at Justin's Jewelers! The Whole team came together…read moreto help create the perfect ring for my soon to be fiancé. I showed them a picture of what I wanted and what my price range was and they knocked it out of the park. Thank you guys for everything!

If you're looking for a jeweler you can trust, I can't recommend Kevin at Justin Jewelers in…read moreFullerton enough. From start to finish, Kevin made the entire engagement ring and wedding band process an incredible experience. He took the time to really listen to what we wanted and made sure we ended up with exactly what we were looking for. He never pressured us and instead guided us through every decision with patience, professionalism, and genuine care. I was honestly nervous going into this process, but Kevin immediately put my mind at ease. He shared ideas we hadn't even considered, reinforced the decisions we were making, and made us feel confident every step of the way. On top of that, he gave us an amazing deal and was incredibly easy to work with throughout the entire experience. Kevin's expertise, honesty, and friendly personality truly set him apart. Buying an engagement ring is a big milestone, and having someone you can trust makes all the difference. We're beyond happy with the final result and couldn't be more grateful for everything Kevin did for us. I highly recommend asking for Kevin if you're shopping at Justin Jewelers - you will be in great hands!

The jewelry market is definitely a competitive one, especially when there's so many big name brands…read moreadvertising all over their place and their holiday specials, it's really difficult to find someone who makes you feel comfortable and not trying every method to push you into buying something. Pam, who has been in the business for at least 30 years, was referred to me by an old family friend who lives in the area. I just like to buy myself some nice gifts once in a while, and wanted to check out their inventory. I was not disappointed! Not only did she pay attention to details about what I wanted and what kind of jewelry I liked, but she was very patient with me and took all the time in the world to make sure I was completely satisfied. She showed me a variety of options and combinations. Andy, was also extremely knowledgeable and helpful during the process as well! They both gave me great prices and went home with a triple band ring, that I can't wait to show off to all my friends. I will definitely be recommending this place to all my friends and family. Come here for all your jewelry needs from new purchases to repairs!

My husband and I stumbled upon on this family owned shop while looking at diamonds. Intially my…read morehusband got a ring made but had not filled the centerstone when he proposed since he was unsure of what diamond cut I would want and really wanted to make sure that I loved what I had. Andy was kind enough to spend some time thoroughly explaining and showing the differences between diamonds to us. The following weekend we returned with the ring and also met Pam which both of them showed us how the ring would look with different cuts, clarity and color. They worked with our budget and presented beautiful options to us. My absolute favorite thing about working with Pam was that rather than pushing me to go bigger since most woman tend to want to upgrade later, she really understood that I just simply like more simple and danity things. They really helped us narrow down the type we would want and they both learned our taste fairly quickly. From there on out, this was our go to shop. Andy has also assisted us in creating custom pieces of jewerly including necklace pendents and my husband's custom wedding band to match the design of my enegagment ring. They have been so patience with us and has always delivered on their end . We even let both our parents tag along with us and to my surprised my mother in-law, mother and father had purchased jewelry from them as well. As time progressed and our wedding date got closer, my husband purchased my wedding band here including the dowry (in my culture the dowry is bride's gift present from teh ro). Pam knew exactly what my taste was based on our previous encounters along with the pieces I would admire which made the process of completing the dowry set much easier on my husband. Their shop does not typically carry many pieces of 24k gold since its not the most popular item to sell but at the resquest can bring in absolutely beautifully stunning pieaces. I had shown them the type of jewerly I would like that would fulfill the dowry and they definitly delivered. They worked with my husband picking out pieces that matched the idea of what I would love. They are very helpful, knowledgable and really take the time to help you find what you want. We have grown so close to the both of them during this journey that they literally feel like family to us. We still keep in touch til this day. I have recommened them to all my family and friends. This will forever be my go to shop.

I wanted a two-tone setting for a pear shaped diamond ring. I was so happy with my first purchase…read morefrom Kurt, a 3 stone diamond ring, I wanted to see if he could make this happen. Fortunately, I was able to go to Kurt's showroom and luckily for me he had the setting/band I wanted and the pear shaped diamond that was perfect for the setting. So a week later I picked it up. WOW!!! The ring is absolutely STUNNING! So happy I went to see him at his showroom! My first purchase was from Kurt's Etsy store, KurtUngDesign, where I purchased his 3 diamond ring, as mentioned. It's absolutely a one-of-a-kind with all 3 diamonds in equal size and 8 prong settings... they look like beautiful blooms! If you're looking for a special ring/jewelry, I highly encourage you to work with Kurt. He is courteous, professional, provides amazing customer service/communication and very competitive pricing. You will get more for your money! Thank you again, Kurt!

Kurt has been my jeweler for over 30 years! I recently went to see him in May to get my stone set…read morelower in an eternity band. Since it was a custom order, he said it would take about three weeks. It was ready a few days early. When my daughter and I went to pick it up, it was absolutely stunning! Kurt even added three small diamonds on each side (12 total) for an added special touch to my setting. I will never go anywhere else! He always provides excellent customer service and does amazing work!