Made a reservation to stay here and got in around 11pm. The man at the front desk was the most…read moreunhelpful employee I've ever experienced at a Hilton chain. As a Gold Member, I've usually received excellent customer service but this person was terrible. Claimed he couldn't find our reservation, when I called the service line they said it was there just fine. He kept saying "there's so many reservations", rolling his eyes, and heavily sighing. He then didn't answer the phone when the representative I called was trying to reach for him. So, we had no where to stay for the night during a family emergency. Seriously doubt I'll even use Hilton again after that fiasco.

Had my son's wedding reception here and some things didn't go as planned. First the hotel ordered…read morethe wrong size of table linens, so they had to reorder them & my wife had to be the one pick them up herself. Second we had 140 guest and we were told there was going to be two bartenders, we only had one. That was a mess too many guests for one bartender. Especially, when we are providing an open bar for our guest, which was told to the hotel person that my wife was dealing with. In my opinion I don't think it was organized very well for the number of guest we had. Lesson learn get everything in writing as to what's being provided. Overall my son's reception turned out nice.

This hotel is so clean, and the pool was really nice. A big shout out to Marissa at the front desk…read more Kelly in the breakfast room was fantastic!! Not only did she refilled everything, she also went table to table to help guests and clear tables. She even asked a guest if she could make him fresh pancakes. I highly recommend this hotel!!!​

Great staff…read more Convenient parking out front. Hot breakfast in the morning. Good pressure showers. Offers hotel bus transportation to and from Disneyland.

When I'm in the area of her business, this has become one of my more frequent hotels to stay at…read more It's right off of the Fullerton campus so it makes it a very popular destination for people coming to visit the college. However, it doesn't give the sense that it's on a college campus at all. Service overall here is great and they were very friendly at check-in. They were quick to tell me to make sure I did not pay for parking even though it said to in the small parking garage as that's included in the actual hotel rate. The room itself is quiet and comfortable, and I didn't notice much if any sound from others around me. I would say that the lobby and bar/dining area. Do get fairly busy in the evening and seemed pretty full at breakfast as well but that just must mean that the food and drinks are good. I personally didn't get a chance to try them but based on the traffic, I'll say it's worth go. The one downside of this location is that when you are leaving, you can't actually exit directly onto the street. You wanna get out on. You have to go out the front parking lot turn right and then pull a U-turn to get back onto the road. It's a minor inconvenience, but one that you aren't expecting the first time you leave and then just have to remember to factor in an extra few minutes if you're in a rush somewhere. Overall, I think this is a great option for staying in the area and one that I will definitely be utilizing again when travels take me back this way.

I guess I should have looked at the YELP review before we spent a horrible night at this hotel. I…read morealso should have copied my complaints to Marriott, but I'll give you the Cliff Notes. HORRIBLLY HARD BEDS. The pool was empty. There was very little water pressure in the morning and the water was not hot - they had had some plumbing issues, but neglected to tell us this before our visit so we didn't have the opportunity to look elsewhere. The hallway to our room looked like a dated Motel 6. Did I mention that the BED WAS HARD AS A ROCK!??? And my husband had a problem with the internet. The staff were helpful, and that was THE ONLY THING good about the hotel. To which the manager replied... We deeply regret the aspects of your stay that did not meet your expectations. Please know that your comments are important to us, and we understand how these experiences could have impacted your visit. We are committed to reviewing your feedback to identify areas where we can improve. Thank you again for your valuable input, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. Sincerely, Jeff Hasty-General Manager BFD. I Spent my hard-earned points on this place and not one offer of compensation. Just his "oh, I'm so sorry. Hopefully, we'll be better in the future and make your next visit more enjoyable." NOT A CHANCE! I am a Bonvoy member for 25 years. You couldn't pay me to visit this hotel again!

This is another classic Embassy Suites with spacious rooms and a beautiful seven-story atrium!…read more It's conveniently located less than 50 steps from the Brea Mall and within a stone's throw of the intersection of Imperial Highway and the Orange Freeway. A huge water feature on the atrium's ground floor relaxes guests during their phenomenal complimentary breakfast. And our small balcony provided views of the Puente Hills as a backdrop behind Brea's Birch Street. Despite being a 36-year-old hotel, it's been modernized and updated quite nicely. The pool is surrounded by trees and very private. The rooms are incredibly quiet. Maybe the only downside is that guests have to pay a daily rate for parking a car in the garage beneath the hotel. You'd think this would be included in the rather steep price we paid for a corner suite, or at least for us Hilton Honors loyalty members for nearly 20 years now! But all the other aspects about this facility are nice.

Let me state that I have been staying at this property at least 15-20 a year since 2014. I stay in…read morea Hilton Hotel all across the United States at least once a week. So, my experience with Hilton and this property is vast. This property a few years ago did go through an upgrade to the front entrance, lobby, front desk area, and the main dining area that is beyond the lobby. The remodel or update though done a few years back is excellent. It is very inviting and exactly what you would expect from a Hilton Embassy Suites property. Devin and the front desk team are exceptional! Prompt, professional, and very customer service oriented. Beyond those two notable items in which this property shines, it falls off a steep cliff after that! The rooms are dated. They are dingy. They are marked up, beat up and rusted in various parts of the rooms (or at least the ones I have stayed in). Some of the rooms have drawers that do not close so they are open. Some of the phones do not work int he rooms. Lamp fixtures are crooked because they are old and just beat up. There are stains on sofa's, walls, counter tops, etc. In the shower, there are yellow rust stains and cracks throughout. Toilet paper simply doesn't stay on the bar so it's often rolling off and onto the floor. Housekeeping is lack luster. Trying to get a room that has the adequate towels, wash clothes, coffee, etc. is almost comical at this point. The parking garage which they now charge for is consistent with other Hilton properties, but the issue is it's old. I am not sure who owns the garage as the salon next door uses it as well. The spaces are narrow. Trash builds up in the cans. Lots of areas taped off. Some cracks and pipes that have either leaked or previously caused damage. While it is a park at your own risk, I would expect Hilton to have these issues fixed to be a better space for their guests who do need to park there. The property is in a great location for restaurants, nightlife, shopping etc. It's just gotten to the point that Hilton needs to overhaul the rooms and garage at this point. Staying at a Hampton Inn these days, trumps this property and that is just sad.

Early Saturday morning 04/25/26 , at 12:15 AM, I was attempting to rent a room at this…read moreestablishment. When I arrived, everything seemed normal; I paid, and I immediately received a notification confirming the charge. However, the man at the front desk told me to swipe my card again, claiming it appeared as declined. I pointed out that this was impossible, as I had just received a notification from my bank. He claimed it was merely to ensure that everything was in order--but that was a lie. He processed two separate charges that night, totaling $600. I confronted him, asking why he had charged me twice. He then spoke with his manager a woman named MISHEL who behaved in a rude and abrasive manner, stating, "That is your bank's problem; there is nothing we can do." I spent over 40 minutes at the front desk trying to check in and get them to resolve a double charge that had been applied to my credit card. I didn't want to keep arguing, so I simply asked to be given a room. Upon reaching the room, I found it was dirty and had a leak. I requested a room change, and it took them another 10 minutes to arrange it; then, in the new room they assigned me, the keys didn't work. By that point, I was thoroughly annoyed; I had spent nearly an hour and a half just trying to get checked in at that place. I really do not recommend staying there; they have very rude staff, and their manager on duty is inefficient.

Not a fan of this particular Marriott. The room gave me a headache from all the strong chemical…read moresmell of carpet cleaner and solvents. There was half of parking lot gated off so one night we had to park around the corner. Although we arrived early, they said they would call when a room was ready, they never did but we came back n they had rooms available. It was mid week and parking lot was empty. Staff was nice ,especially the woman who helped during breakfast on 5/19/26 . Although I won't come back to this particular hotel, I will continue to stay at Marriott .

The hotel was pretty good. It looked new, the fit and finish was nice. Breakfast was good. Pool is…read moresuper small with no privacy (low walls next to parking lot). I did have some small issues around housekeeping. We were there for four nights. Unfortunately we missed the first cleaning since we didn't leave until 5pm or so. We communicated that we ran out of conditioner and hopefully they could at least do a refill on a day that we wouldn't normally get cleaning. Nothing the next day. then the following day we left around noon and I asked to make sure we would get the room serviced; I was told that it would be. Got back to the room and nothing done. I was kinda irked for a few reasons. Don't tell me it will be cleaned if it won't. If a room missed cleaning for a few days, it would be nice if they could offer an off day cleaning. We informed them that we were out of conditioner, that should have been a follow up to get resolved.

Stayed here for 4 days and 3 nights and would stay here again if ever in the area. From check in,…read morethroughout our stay, and check out was smooth. The employees are very nice, especially Carlos. We stayed in a 2 queen with a sofa bed room. The room was equipped with a mini fridge and microwave as well. I love a room with a microwave, it's not very common anymore. The beds were comfy, pillows were a little too soft but that's okay. No issues with cleanliness. Loved the complimentary breakfast. They have a waffle station, bagels, toasts, muffins, cereal, oatmeal, cereal, eggs, meat, and potatoes. They also serve coffee, water, and juice. They also have a mini mart where you can purchase things. Another plus is free parking. The only downside is what all the other reviews mentioned was the paper thin walls, but we didn't have any issues with over excessive noise. Otherwise, great hotel.

Did this Days Inn live up to my expectations? Pretty much, since those expectations were…read moresubterranean to begin with; i've stayed at Days Inns before. But let's be fair and start with the good stuff: my queen room was pretty damn spacious with comfy bedding and a nice lay out, especially for the rate I paid (we'll get to the caveats that go with that later). Secondly, check in was easy, prompt and friendly, and the lobby --- although it looks like it's straight out of 1985 --- was fairly large and inviting. Three, is the free breakfast that comes with. Value added right there for sure. There's also a pool, which again, is nothing to sneeze at for the price. Parking is fairly plentiful and there's a bunch of eateries and big box stores nearby. Now the bad-- I entered my room, turn on the light switch and... nothing. The other lights worked fine - except for inside the shower, which was pretty dim. Also the shower head height is sized for a small child. I mean come on. As for the elevator lighting? Yup, half of those were also burned out. Fitness room: Yes there is one, but it's fairly useless; the machines are either super basic or they don't work at all. Plus no cups at the water station. Room decor? Again, serviceable, but straight outta 1985, which is probably the last time it saw any updates. Also, at the time of my check in there was cleaning crew vacuuming out the empty rooms and hallway carpet, I guess it was maintenance. But the whole place stank with that ammonia cleaner smell and they had fans going for hours. Not a good first impression. If you just want a basic place to lay your head and good value for the money, you should be fine. Borderline 2 stars in my book but I'll give them 3 for the comfy bedding. In short, Days Inn, I'd like for you to stop living down to my expectations. Look up!

Employees are clueless. They literally told us to leave if we didn't like it…read more There was a homeless woman in a wheelchair sitting outside. She was using vulgar language and drugged out talking to herself, next to the entrance, in front of my children. When we asked Martha (front desk) about her, her response was "we can't do anything about her, but we have private security. But they can't do anything about it... like wtf really!? Then we headed to the pool to find out it's closed for maintenance. Ok!? When asked how long, the employee said "I don't know" repeatedly. When asked if there was someone who would know, he said "nope, they don't know either." I asked if you could give us a manager's name who would know, and James responded with "no." Like what kind of dumb butt customer service is this... crap employees just love to be no help. Management needs to fire people that represent your business like that! When questioned about his responses, he said "you can just leave..." This place used to be a great place, but their employees and customer service are absolute trash. Truly reevaluate who represents your front desk, not to mention their sloppy half-ass attire. Now in the room, mold is growing on the wall in our room, and there is hair in the bathroom. I've seen worse, but with their customer service, we will never come back here. You can thank your employees for that! Hotels.com moved us to the Embassy Suites about 7 mins away. I'll never come back to Days Inn! And this is our fifth or sixth stay. Hope you (management) truly evaluates how this situation was handled and makes the proper changes they need to thrive! May3rd 8-11pm 2026

We were displaced due to fumigation on our townhome. We are locals and needed a place that was pet…read morefriendly with a full kitchen, air conditioning, and a breakfast option. We are Marriott Bonvoy members and have had relatively good experiences with Residence Inns. Our check-in was quick and very warm. Our pup was loved upon and they offered us extra water for her. Our first room was great but not long after moving in my husband noticed the AC was not working. He requested help and once they determined the AC was not functioning properly and an HVAC repair company would not be available, they situated us in another room. Our second room was just as nice. We enjoyed the full kitchen option. With Target being so close we were able to make dinner and lunch which saved us time and money. The highlight is the continental breakfast!! We were both super pleased at the variety, the cleanliness, the calm environment, and the customizable options for food. My only concern is the thinness of the walls. We were fortunate that our neighbors respected the time of day so we didn't have an issue while we slept but we could hear everything they said next door and every step of the people above us. This was manageable and I'd still recommend staying here when you need a little home away from home. Thank you for your hospitality and helping us while we were displaced from our home.

Wow. I loved the stay and would stay here again if I am in the area…read more Price was very reasonable. Parking lot is nice, clean, and only $13 to park per day, right in front of the front door. Giant suites over 500 square feet. Full kitchen, full sized fridge, stove, utensils, etc. Check in was a breeze, happy friendly staff. Nice fireplace right near the check in area. Elevators were pretty fast even though there are 5 floors, we never had to wait more than a minute or 2. Complimentary breakfast buffet, pretty standard but free and included. Eggs, Waffles, yogurt, etc. The room was large, clean, and new. The decor was modern, and looks nice. The sitting area was spacious and a large TV with easy to connect to your HDMI cord and computer to be able to watch what you want. Then you had the bedroom area, separated and with a door, it had a decent size TV as well. The bed was pretty comfortable too. The room was decent size and fairly quiet, even though we were next to a busy street. Then you had the separate large bathroom, with a nice large shower. Shampoo, conditioner, and body wash provided in dispensers inside the shower. We did not check out the pool or cabanas, but they looked nice from inside. I posted plenty of photos for you to see what I mean.

If you're looking to splurge a little and want that luxury, resort-style experience, The Westin…read moreAnaheim is absolutely worth it. From the moment you pull into the driveway, you know you're somewhere special. I chose valet parking, which is about $60 a night. They also offer self-parking at a lower rate if you'd rather save a little money. As soon as you walk through the doors, you're greeted with the most amazing signature scent. It honestly reminds me of walking into an upscale Las Vegas resort. The lobby is elegant, there's a beautiful bar, a well-equipped fitness center, and a gorgeous pool area. We spent some time at the heated pool and jacuzzi, and it was the perfect way to unwind after a long day. The jacuzzi even has water features flowing into it, making it feel like a true luxury resort. The rooms are just as impressive. They're modern, elegant, and incredibly comfortable. The carpet was so soft, the bathroom was beautiful, and the entire room felt clean, relaxing, and upscale. Now, here's the decision I had to make. I could have booked a theme park view room where you can see Disney California Adventure and the fireworks from your balcony. But instead, I chose a resort-view room because I really wanted to experience the hotel's rooftop restaurant, Rise. And I'm so glad I did. When we checked in, they were able to get us a reservation for 8:30 p.m. The restaurant is reservation-only, so I definitely recommend planning ahead if you can. We arrived just before sunset, and the views were absolutely breathtaking. The rooftop has glass panels all around, so you have an unobstructed view of Disneyland and Disney California Adventure while you're enjoying dinner. Then, at 9:30, the fireworks started. Watching the sunset fade into the Disney fireworks while enjoying dinner on the rooftop was honestly one of the most magical experiences of the trip. It was worth every penny. So if you're celebrating something special, planning a romantic getaway, or just want to treat yourself to a luxury Disneyland experience, The Westin Anaheim is an incredible choice. It's definitely a splurge--but if you're looking to feel a little bougie, relax in luxury, and create an unforgettable Disney memory, you won't regret staying here.

Love this hotel! So…read moreI've stayed here before this visit. When I arrived, I went up to the concierge lounge for a snack. When I arrived, the concierge remember me (and my son) from our visit last year. That impressed me! The room was comfortable as always. It was also large and comfortable. This hotel has one of the best fitness centers that I've ever had at a hotel. Only a few very high-end hotels have ever come close. The property is also in close proximity to tons of attractions for the kiddos. Love the property and the staff are awesome. Will definitely be back again!

For an overnight stay, it was decent. The front desk staff was friendly, welcoming and efficient,…read moregetting us checked in quickly and explaining everything they thought we needed to know for a pleasant stay without sounding like they were trying to sell us on something. The room was large and comfortable, though it did take a long minute for the air temperature to level out. We didn't really have time to spread out - we checked in, took a minute to relax, then called an Uber and hoofed it over to a brewery for the evening. By the time we got back we just needed to get cleaned up and fall into bed. Speaking of which, the bed was...okay. Not the most comfortable, of course, but at least we got a decent night's sleep. I think the thing that kept it from being a great night's sleep was the room's temperature. We were never quite able to get it to be the perfect feel, and when the air did kick on, it was just loud. The water pressure in the shower was nice, and the shower itself was a good size. I liked having the separate "sitting area" at the front of the room, even though we didn't really lounge, as mentioned above. I would say that this isn't the most conveniently-located hotel. There's not a lot nearby, it's close to the freeway but also kind of tucked away, and you can't just stroll down the street for a meal or a snack. Still, it was okay for the one night we were there, and we knew what we were getting when we booked.

The employees were friendly... and the hotel was clean... lobby has been updated... nice weight…read moreroom... but spectrum was down and we were not informed of this at check-in... we found out when we returned from dinner... the towels need updating.... very thin & rough to the touch.... Could use towel rack so towels don't end up on the floor... It's also near the freeway (traffic) and you can hear the train... Plenty of parking.. breakfast was decent...