After frequenting this shop for many, many years and working with one nail technician,(k)the owner changed how he does business. You cannot choose your favorite nail tech anymore. He (D) will dictate who you will see. Many techs are not busy and he selects who you see based on that even if he schedules you with your tech .All geared towards maximizing the $$$ Customers beware it's a family affair. In my opinion Not customer focused shop. Go else where! read more

Good quality & great job great nail polish and good quality people work here. Close to my home and very friendly but doesn't talk too much. Nice quiet nail salon. Facials done here also. Great Salon & clean place. read more

I have been going to Lucky nails for the past 15+ years and I have never been treated so rudely as I have been today because I had to miss an appointment. I had no reception where I was to call, however, when I went in today to see if I could have an appointment, I was given the third degree by the owner spoken to extremely rudely- Told not to come back, repeated himself over and over again 15 times that I had missed appointment. Well there are other places that are a hell of a lot better than they are and nicer to long time customers ! I will never give them my business ever again rude and ignorant. I would never recommend this nail place to anyone. read more

The technicians who do the mani pedis are great. This spa has signs that say "quiet conversation" yet allows customers to talk on their cell phones. If you don't care about not having a peaceful experience this place is for you. I won't be coming back because I liked the quiet of the spa experience. read more

Excellent professionalism and skill of the lovely woman who provide services. Ease of getting appointments. Relaxing atmosphere. read more

I'm sad to say I have now had three poor experiences with Lucky Nails and won't be returning. The first was when they overbooked themselves and rushed through my manicure, cutting me with the drill several times. I was given a refund because I got an infection from it, so decided to give them another chance. The next time, they claimed they couldn't find my appointment and left me and my niece waiting for over an hour. This last time, I went with my niece and 2 daughters and once again, the woman missed our appointments and said they couldn't see us. We leave for vacation tomorrow and this was supposed to be a special day for my little girls. They left in tears and the lady was laughing then acted so rude, like we were inconveniencing her. Needless to say, I will never go back. read more

DO NOT GO TO THIS PLACE OR YOU WILL BE DISAPPOINTED. A COMPLETE SHITSHOW. Terrible service, the poorest quality and horribly disorganized. I'm surprised they haven't been shut down. Too many reputable nail salons than to waste your time or money at this poor excuse of a business. read more

I have been a client for many years and Don the owner was so rude and disrespectful to me. He ask me to come 45 minutes later from my appt and I obliged and still waited a half hour for my service. No one apologized and when I addressed the matter he said if I couldn't wait then this was not the place for me and don't make an appointment here. They are never on time and constantly get up to answer the phone or start another client while they haven't finished me. They are very unprofessional and I would not recommend them. read more

The staff has been lovely and skilled in the past, but several of my favorite technicians have left. The owners are a Vietnamese husband and wife, and the wife's sister also works there. The wife, Meghan, is delightful and very talented. The husband sometimes does nails. I have found him gruff to staff and in a few cases very rude to customers so I've decided to go else where read more

I have been a customer here for 10 + years and now I am done. My last 4 pedicures have been terrible. I wanted to give them the benefit of the doubt. Lucky Nails won't miss me, no appointment request goes unmet. Arrived tonight and waited 30 minutes for a perfunctory 20 minute pedicure that cost $40 and was repeatedly interrupted by technician who kept jumping up to answer the phone and cash clients out. I wouldn't have even cared about the bad service but the quality of the pedicure was terrible. Lackluster and indifferent. Farewell Lucky Nails, very open to referrals. read more

My daughter was getting ready for her junior prom and had an appointment at Lucky Nails a couple of weeks ago. I'm sure we can all recall the anticipation and excitement surrounding this wonderful rite of passage. However, shortly after her scheduled time she texted me upset that the workers were looking at her nails, chatting amongst themselves in Vietnamese(?), and then laughing. My daughter does not speak Vietnamese, but mockery has a way of being universally understood. I found their behavior to be VERY poor and unprofessional. It was unfortunate that her big day had to start out in this uncomfortable and catty environment. Needless to say she will NOT be returning in the future. read more

I've been to Lucky Nails regularly over the past years - for the first time, when they were still located in Salem. When they moved to Marblehead, I followed them there, as I was so happy with the quality of their mani/pedis. They last for 3-4 weeks, sometimes even longer! All their staff do an amazing job and are very friendly. They have a huge selection of colors to pick from (lots of OPI!) and they try to squeeze you into the schedule - even if you forgot to make an appointment. I went again today, and their salon is was once again spot-clean and my nails turned out beautiful. Everything was very organized, even though 7 customers arrived at the same time and it could have easily been hectic. The only downside is parking, as they don't have a dedicated lot for their customers. But that has nothing to do with the salon itself - so definitely 5 stars!! read more

Lucky Nails And Spa - Nail Salons Near Me - Marblehead, Massachusetts

This place has always done excellent manis and pedis. Make sure you make an appointment!! Today, I had Michelle for a pedicure and she is sweetheart, my toes came out perfectly -- but the foot and calf massage was next level. I drooled. read more

I have been to a variety of nail salons in the area because others have recommended them. I always have returned to Lucky Nails. The professionalism, vibe, and quality of service are absolutely the best that I have ever experienced. I want a clean and calm environment and Lucky Nails provides that. The service is excellent, the manicurists are extremely professional and the owner and his son work as hard as their employees. I highly recommend Lucky Nails for any nail service. read more

This is the best place to get your nails done in marblehead! I've been getting dip nails done for about a year now and have found that the ladies at Lucky Nails do the best job! Everyone is super friendly and super helpful. If you're in the area and looking to get your nails done this is certainly the place! read more

Lucky Nails And Spa - lavender dip nails - Nail Salons Near Me - Marblehead, Massachusetts

I was visiting Marblehead and decided to try Lucky Nails while in town. I was so impressed! I called around 2:30 to see if they had room and they asked if I could come at 3:30 instead, which I appreciated as I'd rather just come when they're ready instead of wait around. They got me in right away when I came in. The salon was clean and quiet. My tech, Vicky was so great - very kind and gentle and did such a thorough job. Also, they offer Dazzle Dry polish which is something I'd seen a while ago and loved but have never seen at another salon since. I just use regular polish and Dazzle Dry really seems to last longer. My nails looks great and I'm excited they might actually stay like this for a bit! read more

I no longer live in Marblehead but come back several times a year to visit my family. I am posting review after my second time there. Once pre-COVID and post phase 2. They facility is very clean, updated, and well laid out. They have a great selection of color. Their technicians are wonderful -great attention to detail, massage, and callous removal. They are so kind. Will 100% come back when in town. read more

I have been going to Lucky Nails for years, I can't say enough good things about the quality of service. They are all hard-working and aim to please, and all do an excellent job. They get busy, but do a their best to take care of everyone, I highly recommend Lucky! read more

This place has relocated to Marblehead from Salem. Kim and Megan are very sweet and always make sure I am completely satisfied and do an excellent job. They are amazing!!! I love my nails and cannot stop looking at them! Everyone here is very nice and respectful. If you're looking for a nail spot, come here! 10/10 recommend. read more

I will drive the 25 minutes from Beverly to come here -- totally worth it. Best mani/pedi I've been able to find on the North Shore. I called & was able to get a same-day appointment. Amy did an amazing job on my nails & spent so much time with me (2 hours for pedi & gel mani -- definitely not the place if you're in a rush). A couple of my toenails are weirdly deformed from running & she went out of her way to shape my nails perfectly. A bit on the pricier side but I've finally found my go-to place. read more

Lucky Nails And Spa - Nail Salons Near Me - Marblehead, Massachusetts

I'm in the pedicure chair as I type. I literally could not wait to write a review! Sophia from Lucky Nails is the most thorough, kind and thoughtful technician I have ever had. This is my first time here and it won't be my last! read more

This may have been the best pedicure I've ever gotten! Hayden was excellent - he spent so much time on every toe. There was a scrub & lotion massage - and only $30! read more

I was looking for a clean salon that valued my time and gave me great looking nails. The salon was tight a bit concerning during a pandemic, but very clean. There is one uncomfortable chair to wait in. Problem is I waited 20 minutes in that chair. the women do a good job with a manicure and pedicure. You are asked to leave 10 minutes after a classic mani/pedi. It was my experience that your nails are dented or smudged by the time you get home. Not a great experience read more

I made an appointment today (Saturday) at 11am....I was taken right on time! Start to finish it took 1.5 hours for a gel fill. It was a bit pricy ($45) and it took quite a while, but I have to say it was worth it! Susan, my nail tech, did an amazing job. My nails are flawless and look so natural. They also have a lot of staff at this salon which is not something I usually see at salons. I definitely recommend this place read more

Lucky Nails And Spa - Nail Salons Near Me - Marblehead, Massachusetts

Nice staff, good mani pedi and waxing all for $72. Relaxing, quiet atmosphere where hushed conversation is encouraged. Massage chairs and modern decor. Clean. read more

I like this place, well I did. I struggled with what they deserved for stars. I decided on 3 based on the fact that there is some good. I live down the street from this place and I had been going to them for about 9 months but I stopped going months ago....I became unhappy with this place; the employees and the owner. The location is easy to get to ( I often walked ) and there is plenty of parking. It is very spacious with 10+ manicure stations and 4+ pedicure chairs. Every time I ever went there, the place was kept very clean, including the bathroom. Often times I wait until the last minute to get my (acrylic) nails done. I always would do an acrylic fill and a shellac manicure rather than just painted. I would call up first thing in the morning on my day off and see if there is anything at all open. Never once have I not been able to be seen in the same day.Whether they have something open in 15 minutes or 5 hours later, I am always able to get in same day. I had been going to the same person Kim, for months. She is very good and efficient at doing nails. She would always listen to what I wanted and had everything done in a timely manner. If there was ever something I pointed out ( because I'm wicked picky) she always took care of it. Sometimes there would be minimal small talk, sometimes there wouldn't be.....But to be honest, with the language barrier, I'd rather not talk because most of the time I couldn't understand her and I didn't want to be rude. Now, for the bad....One day I called up for an appointment for an acrylic fill, a shellac and of course, asked for Kim. She wasn't available and I panicked! It took me months to be happy with her doing my nails and now I had to see someone else. I took the chance though and told them I would be in that day. When I arrived (early as always), I was told to pick out my shellac color. Nothing unusual, and I take a million years to decide on my colors, so I killed some time and waited. After about 5 minutes they came up to me and told me the person that was going to be doing my nails was running a little behind and it would probably be another 10 minute wait. I told them it was fine and continued to wait. Here it is now 15 minutes of waiting and no one came to tell me they were ready for me. Another 10 minutes ( 25 minutes total ) and they inform me it should be another 5 minutes. Finally after 30 minutes of waiting they are ready for me. I sit down and show them my nails to get prepped. She sees that I have acrylics and informs me she doesn't do acrylics and will need to find someone else to do them for me. Now I am starting to get annoyed!! I specifically said when I made the appointment that I was getting an acrylic fill with a shellac manicure. Plus I have already waited 30 minutes. So I got back to waiting and 15 minutes later (45 total now) I am bumped over to another person. He did a good job on my fill and shellac and was fast. The only downside was that he seemed to be sick/have a cold and his nose kept running and he had a bad cough. He tried to finish my nails while sniffing away and I finally was like do you want to go to the bathroom and blow your nose? He did and grabbed a bottle of water. I understand people get sick and in the type of career field where you are around people all day (I am a hair stylist so I know) you don't want to be working when you are sick. You run the risk of making several more people sick as well and not getting better yourself. Finally my second reason for lack of stars. I had been going there for around 9 months getting the same exact thing done. I had been paying $42 dollars for a fill and shellac, which is high on its own. However the final straw for me that day, after having to wait 45 minutes just to have someone that was sick do my nails, was that I was told my total was $49. I was floored!!! I would think if anything I would get a few dollars off for having to be there for about 2.5 hours, and 45 of those minutes were me waiting. I explained that I had been paying a different amount for the last 9 months, and that I am in there ever 3 weeks and not once was told there would be a price increase. The guy informed me that was the price and I have been paying the wrong amount. At this point I just wanted to leave so I paid and left. As much as I liked the work of one person there, the other drama and lack of professionalism at this "spa" is a real turn off. I have since found a place in Salem that is also walking distance for me, with a more professional environment, friendlier English speaking girls, who do great work for half the price of what I had been paying so I will continue going there. Sorry, Nails & "Spa"...You guys blew it and lost a loyal customer! read more

I came here for a brazilian wax. Donna performed the wax. She made me feel comfortable for the most part, especially since it was my first time. when you walked into the salon, it hit you with a noxious smell of nail chemicals. Definitely needs more ventilation. Not happy with the results though. I've been reading up on what it should look like and it turns out that I have way too much hair regrowth for post 5 days. It seems like the hair was broken off at the surface at my mons pubis. Further below there is no regrowth at all, which is good. But I wanted my bikini area to look good and that it does not. I don't understand why this happened especially since I'm such a good candidate. My hair is pretty fine and there's not that much of it. Must have been bad technique on her part. I knew I would get some stubble because not all hair is at the right growth phase, but this is kind of sad. waste of $50 really. also, she double dipped the stick in the wax. not very sanitary. and they don't take tips on credit cards. come on, who carries cash these days? that's inconvenient. read more

Yes this place looks amazing and is a great big bright open space. However, EVERY single time I go there for a pedicure, they cut me! Bleeding and painful! They never acknowledge it - they just keep going and pretend my foot isn't bleeding. I only go there when my favorite salon, Orchid, is closed. Take my advice and go to orchid! I will not be going back to this place. read more

I don't live in Marblehead or the North Shore. 45 for a mani pedi is more than I typically spend in Brooklyn, NY. They do take their time, which for some might be the spa experience you are hoping for, but for other over an hour and 45 in a salon for a mani/pedi is just too long. Also atmosphere is nice, but they need more ventilation - the small of acrylics and chemicals was strong. One of my cuticles they cut got somewhat infected and hurt for a few days after the appointment. Also Essie gel manicure they did only lasted a few days, I get those done frequently and they usually last at least a week. read more

Have you ever heard of customer service? Meh. I have definitely experienced better. After a long, tiring day at work, I wanted to do something to pamper myself. I went to get my eyebrows done since they were in awful condition. The esthetician took me to this back room and began with the door open, which was a huge distraction. About two minutes later, another worker came into the room. She started to complain and yell about something...in a different language. I happen to understand everything they were saying. Keep this in mind. After that loud interruption, the esthetician rushed to finish. My eyebrows were fine, but they weren't really shaped. I wasn't completely satisfied with my experience, so I gave the esthetician a smaller tip than I normally would. The reason why I only gave this place 2 stars is because as I was leaving, I heard the esthetician say to another worker how bad of a tip I gave and how cheap I was. Before you talk about another customer like that, make sure they can't understand you at least. I gave a bad tip because I thought that was how much they deserved. Granted this place is beautiful and there are nice quirks to it such as complimentary internet access, but as a customer, I did not get what I wanted. In the long run, it's really the customer satisfaction that should matter. That's the difference between 2 stars and the 4 that I would have given otherwise. read more

They are the best. I started going after rupturing my quadriceps and not being able to reach my toenails. I never stopped. I have bad feet and had Onychomycosis (makes toes turn white and thick). Megan worked to file down the fungal areas and gave me cream to keep things soft. Over time, it went away. I've been a loyal customer for years based on the treatment and results. And now I'm not always the only male getting a manicure or pedicure. read more

I had a great manicure here. The woman did a great job and my nails look awesome. It's bright and clean inside, with a flat screen TV and computers to use if you need to wait. There are plenty of magazines lying around. You do get your own tool box, which is great and much more sanitary than sharing nail tools. I think that's why it's more expensive than other salons - $15 compared to the usual $10 or $12. But I'd rather pay a little more and have my own box. read more

I LOVE this place! They are so clean and professional. Their pedicures are AWESOME, with brand new equipement including massaging chairs, flat screen TVs, and computers with internet while you wait. The staff is welcoming and very gentle. I recommend this place with 5 stars! read more

The best nail salon I've been to PERIOD. This place looks nice, is clean, has a flat screen and computers and gives the best pedicures ever. The leg massage that they include is fantastic and I walk out of there feeling like a million bucks. I haven't got any waxing done there besides my brows, but they were perfect. read more

This is hands down the best nail salon I've been to. They go above and beyond for mani and pedis. They also have low prices compared to other nail salons in the area which is a huge bonus. The staff is amazing and the place is always clean not to mention they do an amazing jobs on my nails. read more

This is a good nail salon. Enjoyed the place, it was quiet and relaxing. Most importantly it was clean! Even the instruments they use look well maintained and hygienic! They take time to do the treatment properly, are not in a rush to finish! I did my pedicure with Nina, she was good. I had just explained to her couple of times that my skin is sensitive so if she could take care when removing my cuticle skin and she was cautious, but I sensed that she said something in her language about me. So next time i will go would like to try someone else, although its slightly pricey. read more

On a recent suggestion of a coworker I had the mani+pedi by Lily and can't say enough about her work. The inside space is quite large and relaxing music plays in the background . I had an appointment but was taken right in, pleasantly surprised especially for a Saturday . Lily took her time and payed attention during my manicure complete with a hand massage . My pedicure was one I would have to had paid extra for at another salon, so this was a bonus!!! She did such a wonderful job , and I loved my nail salon! Everything was quite clean and for once my manicurist had a full conversation with me making it a place I will keep going to! read more

Lucky Nails And Spa - Lilly's handiwork! - Nail Salons Near Me - Marblehead, Massachusetts

Why make appointments if you don't honor them. I called earlier in the week for an appt during my lunch break. When I get there, it is a sign-in system. I told the girl I had an appt and she just had me sign in. So I asked if I would have to wait for these people that signed in before me since I had an appt. She assured me that I would not have to wait to be taken. Well, she lied. The people that just walked in (no one said they had an appt) were taken before me. So it is a first come first serve basis. All she had to do was explain first come first serve not pretend to make an appt. I work across the street and was looking forward to trying this place since it would be so convenient. I won't give it another chance. Bad service is so annoying and frustrating. read more

I don't have enough kind words for the staff and owners of this nail salon! All of the techs are sweet, gentle, and talented, and the owner goes out of his way to be hospitable to his customers. He has personally repaired chipped nails for me on the spot, and he even moved his car today so I could get a closer parking space. I am eight months pregnant and this made my morning. Marblehead is not always the easiest place to get to, but I drive a half hour to get my nails done here because no where else compares! read more

Okay, I need to take away one star. My nail polish was chipped and bubbly by the next day, which doesn't usually happen. 5 starts for overall experience, 3 starts for manicure longevity... read more