The prices at this store are outrageous. Many items cost double compared to the same item down the road at Safeway. I live in the neighborhood but I can no longer support this store due to price gouging. read more

Unfortunately had a bad experience today. I usually use the express line as I only buy one or two items for lunch at work. Today I used the express line as usual but something went wrong with the system and I asked one of the shop assistants to help me -there were 2 of them talking to each other. He approached me and started talking sarcastically that it was my fault the machine doesn't let me check out. He was not funny or joking - he was annoyed. I was shocked! Very unprofessional read more

By far, the worst grocery store ever! Bathrooms are worse than gas stations! Never have checkers and this morning we had an error code scanning out and the lady seemed more interested in chit chatting at the customer service desk than helping us. She finally came over to help but we declined and walked out to go to Safeway! read more

Typical Lucky Market. Shelves were neat and fully stocked. The customer service was good and helpful at this location. read more

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I usually have an okay experience at this Lucky location, but recently I had a really disappointing visit. I bought a Talenti Gelato Layers (Black Raspberry Vanilla Parfait) from the freezer section, and when I opened it, it looked completely off. Compared to what it's supposed to look like--layered and delicious, as shown on their ads and even other stores--it was a melted, re-frozen mess. This kind of temperature abuse can lead to serious food safety concerns like salmonella or other bacteria, especially with dairy-based products. It tasted terrible too--completely inedible. I've seen this issue before at this store, not just with ice cream, but sometimes in the meat department too, which is barely open most of the time. That said, the staff here are genuinely friendly. Veronica and a few others are always super helpful and kind, so it's not a staffing issue--it's a quality control and product handling issue. Please make sure your team is checking the condition of frozen goods before putting them out for sale. I shouldn't have to double-check every item for spoilage risk. read more

Lucky - Grocery Near Me - Redwood City, California

It's official! Lucky's is now the most expensive grocery store on the peninsula. Roberts, Draeger's and Bianchini's are LESS expensive than Lucky's in Woodside Plaza. I literally took pictures of Pete's Coffee, Rao's frozen foods, half and half, organic berries and Lucky's is always AT LEAST a dollar more. I have yet to buy blueberries or Strawberries from Lucky's that are not moldy in the center on the container. The store is filthy, over-priced, and food is unsafe to eat. Worth the drive up the hill to get decent groceries FOR LESS at Robert's Market. Crazy... Employees are always so nice. read more

I won't buy any perishables here. And I advise you to check the thermometers for anything cold storage (eggs, meats, etc). In my experience they are regularly 10 or even 20 degrees above the required temperature. (Meat section today was reading 50 degrees). The produce is often rotten. It's fine for shelf-stable stuff. read more

12/13/23 I want to give a shout out to Brenden! He provided EXCELLENT customer service. I ordered 12 king crab legs... when I got there, most of them were crab claws... definitely not what I wanted. Brenden took the time to check in the freezer and provided me what I wanted. Consider the l king crab legs are $39.99/lb I really appreciated getting what I ordered. Thank you Brenden for being an exceptional person, so kind and considerate. I appreciate you! 11/19/23 I came in to but a bag of flour for $1.99. What a deal? Ended up spending $100 here... nice rib roast, Vu is the nicest person! Makes me feel like a valued customer. King crab legs undet $40/lb. Nice big ones.. guess we're having rib roast, crab legs, Caesar salad and baked potato with all the fixings for dinner. Thank you Vu, kind cashier who made sure prices rang up correctly I will be back! read more

Lucky - Great prices! - Grocery Near Me - Redwood City, California

! senior / elderly warning ! ¡ advertencia para personas mayores ! Lucky's allows homeless people to sell sodas and candy outside, even though they are stolen from the store inside. His sister walks the parking lot and hassled my mom for money for her baby. Per Lucky's Management, these people are allowed to stand at the door and talk to you all the way to your car. I did not enjoy the highly personalized invasion of my privacy. Rude behavior allowed and endorsed by Lucky's Supermarkets. My elderly mother now shops at a more reputable place: the Whole Foods on Jefferson where they are not permitted. ~ español: Lucky's permite que las personas sin hogar vendan refrescos y dulces en el exterior, aunque los roben de la tienda que está dentro. Su hermana camina por el estacionamiento y acosa a mi madre para que le dé dinero para su bebé. Según la gerencia de Lucky's, a estas personas se les permite quedarse en la puerta y hablar contigo durante todo el camino hasta tu auto. No disfruté de la invasión altamente personalizada de mi privacidad. Lucky's Supermarkets permite y aprueba el comportamiento grosero. Mi anciana madre ahora compra en un lugar más respetable: Whole Foods en Jefferson, donde no se les permite. read more

Lucky - Grocery Near Me - Redwood City, California

Its a neglected, unkempt and very unpredictable grocery store! Prices are misleading and they should be reported for it! Somedays the produce section is full of fresh items other days, you will see very wet, almost throwaway items still trying to scrape out $from an unsuspecting consumer! read more

Bought some Costena Green Salsa (tomatillo salsa) 2 weeks ago. Went to use it and it blew up on me. I checked the "best by date" and it was over a year ago. I also checked some other cans of Ortega chiles and their "best by date" was Dec. of 2024. They're putting out old stock. Check your cans, folks. read more

The store itself is great, but the parking lot at 200 Woodside Plz, Redwood City, CA 94061, needs immediate attention. I'm almost eight months pregnant, and while walking to my car, I stepped on a huge bump in the concrete--likely caused by tree roots. The raised area was dangerously uneven, and I ended up rolling my ankle badly. I was immobile for weeks and am still recovering. Thankfully, I caught myself by grabbing onto my car, but this could have been much worse for me and my baby. This is a serious safety hazard that should be addressed as soon as possible to prevent future injuries. read more

I've been a very regular customer at this location for about 10 years. Last Sunday, a meth head approached me menacingly in the parking lot and brandished a hypodermic needle at me and stepped toward my service dog with this implement. Attempting to address this with store management resulted in the manager cancelling two meetings they scheduled to address it with me and then hung up the phone on me when I called and when I informed him that I was recording at the outset of the call, before allowing me to explain that my purpose for recording my conversation was a matter of ADA disability accommodation. You cannot deny a general business call with someone who is disabled and needs to record as a disability accommodation. That is denying them service on the basis of their disability. I'll never spend my money at this location again. Update: I DID reach out to SaveMart corporate around the time of the incident, prior to their invitation here to reach out to them as a response to this post and I was mocked and condescended to by the corporate receptionist. read more

What a great super market. I have shop here for fifty years...maybe fifty more. Check it out.

Lucky has recently made major changes to its stock including its store brand to Crav'n. My thoughts are summarized in the following: Mary had a little lamb Its fleece was white as snow When Mary went to Lucky mart The lamb was sure to play its part. But those tasty chops ain't no mo And Mary must now forgo Callender is not Marie's And Stauffers too is history Even Po.'s raven wouldn't eat Crav'n So sadly Mary has to be leav'n' Others too are joining the ranks Want to stay but must say No Thanks read more

First of all, I'm glad for yelp and to give the community a little more exposure when coming to this particular location. Please look at your expiration dates, food is literally past due, deli soup from cereals, bread, cold meats and cheese and more! Service, they pick and choose who they want to serve properly with a greeting and not. Races, cashiers! Third, they TAKE ADVANTAGE OF SENIORS! Noticed that they over charge older people by charging another item at higher prices and automatically charging them bags at checkout. This place gives me anxiety just to observe this. It's pretty quiet inside the store and the one check line that they only have is super long. Poor seniors for the long wait. Also, nobody offers to help like before. read more

The communication between customer and store for daily hours. The store is fully lit while closed seems wasteful.

this is the closest supermarket to where i live now...fortunately, i can walk here in 20-25min, or drive a couple minutes. if i'm picking up something small, walking is great, b/c i get my exercise! obviously, i need the car if picking up multiple things (esp since i have to walk uphill to get home!) parking is usually pretty good at woodside plaza shopping center...when it's crowded, i just park little farther away, but there is always space. this lucky has never been that busy, or maybe i have been "lucky" and always come when there is hardly a line. the self checkout stands are great, b/c i can zip in and out and be on my way. the selection is great here, i can get everything i need...produce, dairy, meat, baked goods, non-perishables, alcohol, etc. read more

It's ok. I'm frequently in this strip mall for rite aid, post office, Michael's, Ross and BofA so sometimes it's just easier to get groceries here while I'm at it. Pros: It's next door to a ton of things. Fairly clean, stocked and organized, compared to some other supermarkets. They renovated a while ago with nice looking wood floors. Prices are ok. Not phenomenal but not a phenomenal ripoff either. Parking's a plenty at Woodside plaza. Cons: Terrible self checkout system. The scanner software seized up 3 times while checking out and required an attendant to unlock it each time. You won't save a minute doing this yourself. Disengaged staff from my last few visits. read more

I am a true believer in difficult times we must come together as a community and support our local business. So here we are At our local lucky they are amazing Due to the shelter in place take out is the safest option near by K let's get to it Parking greeeaattt lots of it Staff super sweet and attentive There is this guy in produce super sweet and very helpful And the lady at the first self checkout super sweet and attentive as well And their bakery Amazing!!!! Best cakes I have ever tasted best best read more

Lucky - a birthday cake with purple roses on it - Grocery Near Me - Redwood City, California

Kelvin is the only person I ever see working when I come to this location! I'm being honest I live extremely close by so I shop here at this location daily! So every time I come into this store he's the only one I see working hard! Honestly I allways see him working his behind off I'll see him either stocking cleaning or organizing or allways doing something Kelvin is the only guy I ever see working hard honestly!!!!! This guy needs a raise honestly!!! read more

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this lucky has the worst customer service that I had ever experienced. my family and I went to check out at the self checkout, we needed help with an item that scanned the wrong price. the lady who was working there didn't even come to help when there was no one in line. instead of coming to help us, she kept saying put it down on the other side. we were confused of what she ment by so we started to get pissed off. she saw that we were getting pissed off but still didn't come to help us. some items you couldn't find the bar code and the hot food was horrible, no flavor and full of oil but exlease the customer service was good. if I ever have to go back there I will never stop and shop. this place is horrible, with horrible customer service read more

I go to Lucky a lot and generally don't have issues. They stock most things that I would need and prices are fair. Their rewards program is decent and they give you $ off coupons for 100 points and up. They also give you free food sometimes to try out as part of the rewards program. The produce section is not super good though. I feel like the berries often have mold on them so I would double check the boxes before you buy. They do have bok Choy which is nice, so I don't have to go to the Asian markets. read more

Came to shop at 10:30 pm and they were closed Sign says open till 11pm. If there was a problem in the store, post a sign. Not good business. read more

How is this location still open? Shelves are bare, self checkout is filthy, employees are scarce and annoyed.

Easy parking, good full service supermarket with nice selection of standard produce. It's no price bargain. I go off-hours to avoid crowds and haven't had to wait long to checkout. read more

My husband was just there to get some crabs. Meat guy was there, saw my husband and ignored him several times. Also buzzer didn't work (how convenient). He waited over 5 minutes with no service. You just lost a customer read more

This store is a bit dated, but the staff is absolutely wonderful- and always kind and helpful. I'm not impressed with the seafood counter at all. Take a whiff as you walk by, it's just not very fresh. A few times we have bought crab legs, and after cooking, it was obvious they were not fresh...(ammonia smell=spoiled). Also, because it is such a high-volume store/ check the dates on everything. (Even the sealed tartar sauce!) I love this store because the staff is so nice, the prices are great, and the selection is terrific. But again, check all your expiration dates! read more

Lucky - I am known by management. To dump anything expired on the floor. (I once unknowingly served my kid green Bologna from Lucky. Never again - Grocery Near Me - Redwood City, California

Long long line always always, only one register open for such a huge store at 3 pm, unbelievable!!!. When I nicely complained to the employee at self check, he told me to shop somewhere else!!!!!! What a service!!! Very disappointed read more

We stopped by at Lucky to grab food for our picnic on Sunday. BF ordered the pastrami sandwich.. generous portion of sliced pastrami, delicious! According to the BF who frequents buying safeway sandwiches for lunch.... Lucky makes better sandwich :) We also grap the 8 pieces of fried chicken.. and as one who frequent buying Safeway fried chicken... I also think Lucky's fried chicken taste muccchhh better!! What impressed me the most was that workers at the deli were SUPER HELPFUL! I asked them if we could get a couple of paper plates (for our picnic) and she gave us a couple of plastic containers (the bottom of the container for the rotisserie chicken). I also asked for some condiments and she generously gave us some ketchup and mayonnaise. Seriously peeps, eating fried chicken with ketchup and mayonnaise are awesomely delicious!! We also grabbed a couple bottles of vitamin water and peach tea and a petite lemon cake for dessert. The lemon cake was a bit too sugary just like the usual supermarket cake. Total was around $25 and we proceeded to the park to have a beautiful romantic Sunday picnic :) PS: no, I don't get paid for promoting Lucky read more

We love lucky! Great hours, close to home, friendly staff and always has good variety. Not the best place to go for "all organic" or fancy meat and seafood but has all our staples for most nights. Way better stocked than Safeway down the street. Great and convenient supermarket! read more

Hi: I want to tell everyone especially Lucky at Woodside Plaza....that Joanne is the MOST wonderful person to represent your store...she went out of her way not once but multiple times for me and my friend!!! She even loaned me her glasses as I forgot mine...it is rare in this day and age to receive such a kind, considerate person as she is...not only was she helpful to us...she also gave smilies during the entire interaction!!! Joanne I cannot Thank You enough...for helping us old people out. You deserve a medal.... God Bless You !!! Janet Tipper and John Ely read more

First of all things, The first time I shopped in here, the bagger was supposed to be on the job while she bagged for me and my friend, but while on the job, she was on the phone texting and told us to hold on and wait. I don't think that was exceptional. Oh and she wasn't young, like most teens. She was older, about in her 50 or 60's. Also, since this whole pandemic happened. They've had about 3 to 5 cases of their workers having covid. I know its a place that has discounted sales, but they need to fix their team. They need to do something different. read more

Today I'd have to give it a one-star. Ramona that cashier move slower than molasses. It's unbelievably slow! This puts a major strain on the customers and the long lines. They need to get Ramona do in produce or mopping floors cuz she has no place in a fast pace customer service work environment! read more

Omg the fried chicken from here is better than Popeyes .?im becoming obsessed ! I can't believe how good this chicken is like it is always freshly prepared literally and so crunchy . Thank you for fulfilling my crazy pregnancy cravings read more

Would give it no stars if I could. The staff at this place are awful!!!! They hire teens who don't give a s*it about anything. And the oldtime checkers think they own the place! Fake blond woman in there who thinks her s*it don't stink. She likes to harass people who she doesn"t like by giving them the stare-down. Rude, no "hello", or thanks for shopping here. They never work quickly when there is a line. They put on two checkers at peak time - 5-7 PM, like when you need to get in and out to make dinner. And forget about the 3's a crowd crap. That only exists in the commercials. Safeway is a much better choice. read more

One star for the only FEW workers in this store who actually are pleasant to be around. Everyone else seems VERY UNHAPPY and generally unfriendly I get odd and negative vibes that leave you feeling like a crap customer on your way out. People are either stressed, spaced out and lack attentiveness, phobic and downright unfriendly. I have had a family member say the same thing and we only shop here now if there are a few items we need to pick up and have to stay closest to home. The store itself is small with unimpressive departments throughout the store and the floral is pitiful. Today I had yet another rude encounter with multiple store workers and it tipped me off enough to come write a review because I am just disappointed in the "customer service" here as well as the store. read more

I have been going to this grocery store for 9 years. I think it was even named something else back then. I used to love this store. It used to be MY store. I have had two fairly negative experiences within the past month with bad cashiers and it has pretty much ruined my liking for this store. Maybe they've gotten bad management. Not sure but think I am going to travel a little further now and go to Safeway down the street instead. 1st bad experience- the cashier was just having a bitch fit on her bagger and being so mean to him in front of all of the customers. I said that I didn't think that was very professional and made all of us customers uncomfortable. The bagger then replied to me... "Thats my wife!" I was floored. They just had a full on squabble in front of all of the customers and instead of apologizing this is what was said! Second bad experience. I asked the cashier/person watching stuff at the self check out lanes if I could get a price check on an item that wasn't marked. First she said "NO!" then she grabbed the item from me and made a grumbly grrr sound and checked out the price. This is is total crap. It was my grocery store and now I don't want to go in there because I'm afraid I'll have to deal with a crabby checker. :O( Sad customer. read more

What a great store. Very good product selection and the BEST customer service around. I interacted with over 7 employees, each one was pleasant, informative and competent. A pleasure to shop there. read more

I am surprised by the bad reviews for this store. I have had great experiences here. I shop multiple places, for multiple people, for my job (personal assistant) and LOVE this is the only market in the area that will order special items for me to just have in stock waiting for me-- without requiring me to do a special order. One of my clients drinks a lot of sparkling water and no other store would even keep a case in stock for me to buy every week or so. Other stores wanted to keep me buying single bottles without a box which creates a nightmare for transport. The manager and employee I asked about this here were SUPER nice and accommodating when I was frustrated by reaction at their competitors (starts with an S-- ends in way) refused to accommodate me in any way. I am thrilled and all my basic shopping needs will be done at this store for my RWC clients. It is nice in this day and age when customer service is stellar. Go Lucky for making a customer feel that the store cares. read more