This place has really gone down hill. Never a cart or basket when you need one. Customer service lacks, some employees are definitely good people, not they're fault the management let the place take a dive. Watch out for green meat, and EBT recipients beware, I believe there is skimming going on at this place. If the chip does not work don't bother, they've been compromised read more

One of the larger Lucky stores in the area. Good variety and stock ,but for some reason other have shut down the butcher shop. read more

12/27/23 Lucky wins again! Ran out of coffee. Thought I'd run to target cuz they'd have great prices... oh shucks... they close in 15 minutes... no chance I'd make it in time. Lucky market closes at 11pm...great, I'll go there... if no illys, I'll buy something else... Well, guess what! Not only did they have it, but their price was way better! Target $18.19 Lucky $14.99 Yes! Lucky I went to Lucky! Lucky wins again! read more

Lucky - Lucky Supermarket - Grocery Near Me - San Carlos, California

Pathetic customer service. I tried to shop here multiple times and there is never more than 1 checker with long lines. My frozen food is defrosting while I wait. The self check is a waste of time. 3 x now I've been over charged. I ask for assistance and after 20 minutes I have to walk away. It's a shame. The store was remodeled and looks nice. I don't blame the employees. They are doing what they can. It's poor management read more

This review is for the Deli, I was here to buy a lottery ticket, but wanted a sandwich it was early about 8:00 am I got a turkey ham and Swiss cheese on a soft roll with Everything on it. It was $9.99 which I thought was high price for a deli sandwich but it was delicious and fresh with lots of meat and veggies I couldn't be happier The girl who made it was friendly and engaging for a Monday morning. I will definitely be going back five big stars for the food and the service. read more

I want to compliment Kenny at the San Carlos Luckys. 8/28/2025. He does NOT give up when helping to find an elusive product. He has a very nice demeanor and takes complete interest in his customer service. Lucky is Lucky to have him as such a dedicated employee. read more

Just came in to Order Saturday 1:45 pm 1-31-2036 a Birthday cake for Wednesday only 1Baker in According to Deli Management Bakery Management is on Vacation No one, is able to take my order for the cake store Manager needs to pull it together with this Trash of a Poor Working Team they have you have failed miserable in customer service get it together read more

Went shopping at this San Carlos Lucky's store today. The pork shoulder was on sale ($2.99/lb reduced to $1.97/lb). But weight was put to 10lb for the actual 7lb so that the total price remained the same, SCAM! Beware! read more

Just visited here after Thanksgiving and saw the parking lot was finally repaved! The only reason why I'm keeping it to 4 stars because there was nobody watching the self checkouts. I used to work for the company and to my understanding, it's an obligation to have someone at self checkout at all times! Thankfully nothing went wrong when I was using it otherwise if the scale froze I would go to the rap station and clear it myself. read more

I'm sorry to rant, but if you don't like your job, get a different one! I was at Lucky today and decided to do self checkout because there was a line at the one line with a checker. From the get go every time I put an item in the bagging area it would recognize it and then stop working and say "item removed from bagging area" so I would lift up the last item I added and put it down again. This worked the first few time but then stopped working. I looked over at the employee managing the self check out and ask her if she could clear it. She tells me in a snarky voice that it's because the self check out is only for 15 items and I have 21. So I tell her that I got 11 avocados and 3 cilantro to which she doesn't respond. And then I remember that it had been doing this since item number one so her explanation makes no sense. What happened to the customer is always right? There was no line behind me, where there was still a line at the one manned check out, and there was no reason to be so rude. read more

I've tried to give businesses a break since the pandemic, sometimes though you just can't. Went to get chicken after reading it's really good. Totally grossed out when the guy getting the chicken ( not wearing a mask) swipes his hand under his nose and proceeds to get the chicken. Ewwwww! Employees here seem like they'd rather be anywhere else. Most most wearing masks if they are they are under the nose so really why bother. Guess they don't want to help protect auntie and grandma. read more

I have shopped at this San Carlos Lucky store on and off for over 20 years. I have reviewed this store on Yelp unfavorably for years. For some unknown reason, corporate continues to ignore this store to fix the issues that have plagued the store for years. The complaint list is long but mostly at the top of this list are the unprofessional and untrained employees that work at this location. The Deli has been a disaster for years! One longtime deli employee NEVER greets a customer and practically ignores customers until you get their attention. She doesn't ask what you want... and she doesn't thank the customer afterwards. The checkers are no better. No greeting, they barely respond to questions and most of the time they are talking to coworkers and not paying much attention to the customers at all. Many times they are swearing out loud in front of customers about other departments or other coworkers. This has been going on for years! Courtesy clerks somehow are never available to bag and when I bag my own groceries the checker never thanks me for doing so. The list goes on and on to out of stock shelves and other inadequacies that somehow never plague other stores in this area at this level. San Carlos is a choice location. It's the only superstore in town, other than some of the smaller markets. Most of the time I end up going to Trader Joe's or Safeway instead. How many more years is corporate going to keep this store in its current state. It would be better to sell off this store to a competitor and then we may have a store in town that serves our needs! It's not a surprise to me that no one shops at this location (it's never busy) and that the Yelp review is 2.5 stars. The store is inconsistent at best. Some areas shine like produce but overall I wouldn't shop here if you are looking for a shopping experience that is at the very least competent. read more

The CRAPPIEST customer service ever . I felt violated and threatened in my visit . Store guy throws a tantrum just cos he had to edit my cart at self checkout . Literally yelled when i was talking politely and threw the cart right in front of me. REALLY ?!!!! Seriously this is how you serve customers ? Do not visit Lucky's at San Carlos !!! I walked away quietly and called customer service as i did not feel safe reporting in person. All i got was "ok i will tell him" . No apologies whats so ever ! I will share this on all possible community platforms . read more

This used to be my go-to Lucky's location. However, I don't think I will be returning. I went there around noon today to purchase a few items. there were 4 self-check machines at check out but only 2 were open. The employee who was supposed to help the customers at self-check was too busy talking to his coworkers about something nonrelated to work at all. There were 2 customers before me in the line with 2 having difficulty paying at the machine. No one helped. It took so long so I decided to go to the only open cashier. Guess what? The cashier guy, the guy who helped with bags, and the self-check worker were all super busy having their chitchat! They had no intention to help customers but just kept talking and laughing. There were other upset customers trying to express their feelings but they didn't care. I left and came back to customer service because there was a price discrepancy. No one was working at the customer service station. The guy at the self-check said: well you have to wait for someone to come. After a few minutes, the only cashier at #3 was yelling for his station: What's the problem? I said: wrong price, they said, you have to get in the line and wait. Then it was another round of waiting and hearing them chitchating. Oh well, I will stay away from this Luckys until they can hire something who's competent and has the right working ethic. read more

A big shout out to the bakery lady who baked the chocolate dipped macaroons. My husband spoke with the lady baker and she was very pleasant and she made the BEST chocolate dipped macaroons ever!!! She definitely deserves recognition as her macaroons are AMAZING!! Go girl! You got baking talent!! Where are the Macarons?!?! Haven't seen them at the bakery lately?!?!?! read more

Terrible customer service. I have always liked this store. Clean and organized. Went in today, bought some items through self service. I noticed I had paid twice for an item. My mistake. I go to customer service counter. Rude checker lady says there is no one available. I ask her what should I do, she says get in line. Her line which is long which is why I went to self service. I get in line and finally they open up another line. Male checker tells me he can't do refunds and sends me to customer service. I tell him the rude checker sent me to checkout line. He says he can't do refunds. I go to customer service and the manager gives me my refund. I tell him about my experience with the rude female checker and he says he will talk to her. I won't be back. read more

The place is going downhill, badly. Very unhappy employees. Everything is overpriced. $10.00 for a box of cornflakes? When I commented to an employee about it "You don't have to shop here..go somewhere else.." Rotten apples in a bag..? Had to throw them away. Inedible. There are a few good employees, but they are overwhelmed. Scheduling issues. I haven't confirmed it, but was told that they will be closing in San Carlos. Others are closing their doors, including Blossom Hill in San Jose. Non producing locations? Really? I wonder why? There are other issues. I feel bad for the good, hard working employees but they are between a rock and a hard place. Self-Help counters are usually non-functioning, just like a few days ago. read more

I shop at Lucky all the time since it is right around the corner from me but many times the employees are not that friendly or helpful. I was in the store on Friday during the pandemic and asked 2 different employees where something was and was directed to the wrong aisle. I was in the store both Friday and today Easter Sunday and saw 2 different employees not wearing masks- one was in the bakery and the other was stocking on the floor. This is very upsetting since I am over 65 and shop for my 91 year old mother. Employees need to care a little more about keeping their customers safe as well as themselves and fellow employees. read more

I would like to thank JC in the pharmacy from the bottom of my heart for doing me an amazing favor and helping me get through a personal crisis by being there for me when I needed the pharmacy the most! He went far and beyond to accommodate me and I am grateful. It's always a relaxing and nice experience when shopping at this supermarket. Thanks again JC read more

I had a bad experience just trying to stop by and grab some lunch I got to the deli at exactly 12:30 so I stood àhere to be helped and no one will never help me everyone else that was helped came after me and they just looked at me so I said excuse me she wanted to help me but she called for the other guy I told her just finished helping the guy who you helping now but it's 12:48 I still ain't got no help less than three people online I felt like discrimination they just looked at me cuz I'm a young black lady as much I'm not too young I'm in my 40s but it's not right so I just left and said f*** Lucky's Bart my feminine products and got out of there this is one store I would never return to they have the poorest customer service ever read more

Not sure why all the supermarkets out here, save the upper crust ones like Lunardi's and Whole Foods, are pretty awful in the Bay Area. However, I'll take this place probably 9 times out of 10 over the Safeway in my neighborhood (the Jefferson Station one). Aside from the one pro-Trump tirade we got from a particularly rowdy cashier one night, overall, the staff does their job and does not make trouble for the customer or themselves. After getting major lip all the time from the staff at Safeway, I could use a leave-me-the-eff-alone shopping experience and this will suffice if I'm in a pinch. Pros: With a bunch of other businesses -- I guess we're at Home Depot a lot so I stop in here fairly often. Dollar Tree is also in this plaza. Some VERY good deals in the mail with free bottled water, free bagged salads, free ground beef, etc. Not chaotic. I don't have to feel my blood pressure spiking from buying groceries. Produce section has not failed me yet with freshness. Big enough selection of items, and things are appropriately in stock. Cons: Looks like the 80s never died here. Very dated looking and sorely needs a remodel or at least a dusting. Occasionally has few lines open, probably my fault as I visit at night close to closing most times. read more

The clerk Luke is a great guy he always helps me when I coming into store. He's one of the funniest guys there at the store he makes you laugh at the same time you're checking out. read more

When I went to the deli counter today, I was told the employee for the deli counter would be back in an hour. I mentioned this to the cashier on my way out and was told employees don't cover for each other! Maybe I should shop at Safeway!! read more

Shop here off and on many years between trips on the road. One afternoon I was ahead of the line with a dozen customers waiting behind me. ( reminder with only one line) Bagger had more professional attitude telling the cashier we should call for help, the cashier response was "well they can shop at safeway if they like its down the road" I think we now realized whos going to clean toliets and the other will take his job! Very appalling why don't you close your doors instead if this is the rubbish bull crap for customers going to have and get read more

This review had nothing to do with the employees nor Covid. It has to do with the frequency of being over charged for items which is criminal. I've had as many as four items at one time being dollars more at checkout. And at least one item was muispriced on each of four trips this fall. And it's a waste of time for how long it takes to get someone at customer service to refund your money. And never with an apology! If it weren't that it's the closet store to me I'd have left them long ago. I guess the shorter lines other reviews cite is that others have abandoned the place because of their bad management. read more

Lucky's here has a bakery, sammie section, and Rice Garden (chinese food to go) beers not so much, mostly six packs, micros and such. buys: steele reserve (1.69) -generic 8% malt liquor, will get a definite buzz a little harsh notes: -only food section busy at lunch. read more

The workers that I encountered were rude, insulting, and disgusting. Will never go back.

I swear, the Bay Area really needs to step up their game when it comes to grocery stores. You'd think that chains would be just fine but I find myself thinking that most grocery stores in the Bay Area are just not that pleasant to shop in. The interior is clean, but it feels slightly dated and there is not that much variety in its stock (especially in produce). I also got back and found that the cheese I purchased had a sell by date of May 2015, and now it's well into June. I thought it was illegal for grocery stores to sell products by the sell by date? Also the self checkout is limited to 15 items or fewer. What kind of restriction is that? read more

Sorry about all of those other reviews Lucky's... Here is a review that may improve your "Star Count" averages. I am going to give you 4 Stars with your Option to improve it to a 5 on this Review. I was in The SC Lucky's last Sunday to grab a couple of Bottles of Wine and some Kitty Litter. I had just grabbed the Wine and was on my way over to the Pet Aisle when Eureka! I spotted some Jars of "Small" Pacific Shucked Oysters. Manna from the Pacific Northwest! I love Oysters and do buy the Jolly Roger " Mediums" when I need a Fix. There are usually only 3 to 5 of those Beasts per Jar which I cut into 3 Pieces each to simulate "Smalls" or better still "Extra Smalls". Lucky's had The Pacific Seafood "Searock" Brand "Small" Oysters in the Cold Case. I grabbed two Jars because I knew that one would just not be enough. I was visiting my Mom in Tigard Oregon in February and found "Extra Smalls" in there Cold Case. I bought 3 Jars & my Mother and I enjoyed a great Mess of Pan Fried Oysters for Dinner that evening. Last night I prepared Oysters 2 ways. If I can figure out how to post some Pics to Yelp, I will. One Jar was made into some Sunny Select Panko Crumb Crusted PFO'S & the other Jar became a cross between Oysters Rockefeller & Florentine. I was in Heaven and the net result of my eating 16 ounces of Oysters made my Girlfriend pretty happy as well. Smalls cost more than Med's and Extra Smalls cost more than Smalls. Lucky's Seafood Buyers especially in our area here in San Carlos should understand that people will pay a little more the the Best in Quality! If you stocked Extra Smalls I would be your Best Oyster Buying Customer. Along with that I would Tell & Sell all of my Friends on Smalls and or Extra Smalls. I am pretty good at promoting Products that I like. Ask the Wine Buyer in San Carlos what has happened to the Sales of Concannon Vineyards "Crimson and Clover" Red Wine Blend in the last several Months... Though I had as yet to prepare the ones that I had bought last Sunday the 23rd I was ready to reload and get 2 or 3 more Jars for my Stash. Alas, they were out! I asked the Seafood Guy if they had anymore in the back. He told me no, but he thought more may be coming in next Week. I hope so to say the least. Throw the Dice and see if you end up having a hard time keeping "Extra Smalls" on the Shelf. A promotion with some Sunny Select Panko Crusted Pan Fried Oysters would blow a whole shipment of Oysters let alone a bunch of Tarter & Cocktail Sauces out the Door. Pair that up with a Wine Promotion and your "Star" Count averages on Yelp will be on the Climb. I and my Girlfriend Thank you for the high Quality Ingredients for such a Fantastic Meal last night! I look forward to checking in later next week to see if the Smalls or some Extra Smalls have come in. Cheers, Bill read more

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Come down to the pharmacy and get the vaccine with JC. It was a painless experience and there were plenty of slots open. Literally in and out. Thanks JC. read more

I had trouble with a Coinstar machine yesterday where it ended up eating my money and jamming the machine due to my own error of placing too many bills in at once. Jesus and Russ were extremely helpful in this process, showing compassion and sincerity in doing their best to remedy the situation. I called Russ, the store manager the next day to tell him about my situation and he jumped on it asap, turning what could've been a tedious process of waiting for a tech from Coinstar taking up to a week to getting it done the same day. He updated me on the dilemma the whole way through. The kiosk is a separate business entity altogether and it's great to see so much compassion and empathy being utilized here. Thank you Jesus and Russ, I appreciate all of your help in this. read more

Have been coming here for years, but then noticed people walking in and out a lot without buying anything, just grabbing food bread rolls etc. Then I realized oh ok they are feeding the people hanging around outside. Four men where having a sit down pick nick near the shopping carts when we arrived Laughing and talking very happily, I thought what a strange site to have a pic Knick next to home depot and lucky son the sidewalk. So we go in to buy only a few items The ugly skinny white dude with the scraggly beard was super nasty, we asked about a high price, he says nothing free here, I was shocked, in big bold type is the price then down below in small print it says per lbs. We where just glad not to get got in this bait and switch. Many elderly shoppers or Moms would never notice. We only bought 3 items so I was very aware. And totally shocked we went back to double check the price. As did the cashier who was not surprised at all. read more

This review is for their bakery dept. Went in and ordered a cake 1 week before the date that I needed it for. The girl who took down the order details did not speak English, so I had to help her fill out the order list, which was fine.. we were able to work it out and get the details correct. The day before pick up, I called the bakery to double check that the cake was still on schedule to be baked/picked up the following day. I made sure to go over the details with the RUDE woman who did speak English this time.. (half sheet, white cake, fresh strawberry filling, whipped cream, the colors and the message). Okay, got it. Picked up the cake the next day, and was immediately disappointed and frustrated at the aesthetics. The flowers and border were not only done so sloppy, they were covered in condensation. The face of the cake was 90% blank/white because the only color was up in the left hand corner with the 3 little jacked up flowers and leaves that they added, the borders were white, and for whatever reason, they wrote the message wayyyyy at the bottom in little kindergarten penmanship. I wanted to go off but I didn't want to be a b and I was pressed for time, so I just paid for it and left. Got to the party, cut the cake open to find that it was chocolate, not white like I ordered AND confirmed the day before. Luckily, the person who the cake was for, preferred chocolate over white, so again - whatever. Took several bites and thought to myself, this doesn't taste like the usual whipped cream frosting that they use but it has a familiar taste... it was COOL WHIP. Ridiculous! I have ordered cakes from other Lucky's stores in the past which always turned out fine. This was my first time ordering from the San Carlos store, but after this catastrophe, will also be my last. read more

Want us to pay outrageous prices for crappy crusted over items. Went to the deli and everything was dried up looking. Meats looked inedible. Had to have the clerk open a new package and it was all dried out. Stood in line for 45 minutes with 2 checkers. I dont get it. We spend hundreds of dollars for food and it looks questionable at best. The checkers are slow and talk to much. read more

Horrible cashiers!!! super rude I literally asked a guy a question and he replied with I don't know, why would I care!! like okay smh

Although, Lucky's is an OK market for its convenience to my home, I am consistently finding that the prices on Lucky's shelves are often quite different than the bar codes at checkout. This happens often enough that I can no longer shop there. read more

Not as good as Safeway, but they do have some great deals every now and then to bring in the traffic. Lucky really has been on the decline for decades and has changed ownership a few times, with none of transitions really making the product better. read more

The workers there harass customers. It a very dirty and a low quality store with the same kind of people who shop there and work there. I was harassed by some of the workers there as they don't understand high quality customers. There is a black girl who works at the front Nana who is extremely abusive and followed me into the parking lot. I was in fear of what kind of violence she may do. She seems dangerous. She played some abusive stuff on her phone directed it at me while sitting eating. The manager Russ is so ineffective and low quality he didn't do much about it and defended her behavior and came at me as he was scared that his horrific management would be found out. read more

Bought some pork ribs at the store and checked the expiration date hasn't passed. However, the meat had a really bad odor when I opened it and apparently it's not edible. Don't get meat here. read more

I had used instacart maybe three times. Only had one good experience. nuff said. Also did inside shopping , employees are really really tired and bored and really really do not want to assist costumers especially in the deli dept. Butchers were great . read more