I had used instacart maybe three times. Only had one good experience. nuff said. Also did inside shopping , employees are really really tired and bored and really really do not want to assist costumers especially in the deli dept. Butchers were great . read more

Cleanliness of this store is sub-par. Plus restrooms for customers seem to be permanently blocked off and unavailable to customers. Their solution is to direct customers next door to Home Depot. Surely there must be a health regulation that requires stores of this size to provide sanitary facilities? read more

Convenient location, good selection and prices, for the most part. World's worst baggers. Please, management, train your baggers not to try and cram everything into one bag (I supply three smallish bags), not to put produce on the bottom, etc. read more

I want to give a big shout-out to both David (Produce) and Roberto, Asst. Manager, at this Lucky location. I was desperate to have balloons blown up on Saturday for my granddaughter's first birthday. That day, Lucky was really short handed and working with a limited crew. The regular "girl" in the floral/balloon dept. was out for the day. David and Roberto both dropped what they were doing to tackle the task of filling the balloons, getting the ribbon on them and making sure I had everything I needed. It was obvious that they didn't normally do this job but they both handled it with humor, efficiency and a great attitude. Thank you to both of them for all they did to help me out! read more

I agree the employees are not very friendly. I was shopping during senior hours as a young senior, and got death glares from four employees on separate occasions. (though I gotta think that management had something to do with instructing employees to harass non-seniors) I'm 62, if you (Lucky's) don't believe me, just card me. Don't shame me for being there, because you don't like the way I look (no gray). Use your words. I looked back over my shoulder after I left the building, never so glad to leave a store. It was my first visit to the store. I was not impressed. read more

Lucky rocks! Would I buy meat here? No (quality questionable)! Veggies? No (overpriced). BUT I would buy Walden Farms chocolate and maple syrup ALL the time! This stuff is a godsend for anyone doing a pre-contest diet or just trying to lose a few pounds. Hint hint: calorie free is the key! Thank you for stocking this. I'll be coming here often for this stuff. read more

Lucky - Walden Farms Chocolate syrup= yummy! - Grocery Near Me - San Carlos, California

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Tried the chicken wings at the hot deli. pretty much all skin, not much chicken.......and not very good. Long line, no sign of anyone to wait on everyone, and when she finally appeared, she was not very cheerful! Won't go back there. read more

I really wanted to approach this review from a place of rational thought, like "What can I say about a grocery store? Certainly I've been to hundreds before..." but really, given the experience I just had in the five minutes I was in this store, I can't. I am working up at my organization's San Carlos location today and really just wanted to get a frozen meal to microwave in the breakroom. The store is a pretty standard Lucky and the frozen food section is somewhat expansive real estate-wise but I found it hard to pick something to purchase because the selection of everything was limited. Quantity over quality, eh? There were maybe 3 different types of Amy's brand meals, and everything else was a small variety from brands I am totally unfamiliar with. The whole shopping process was just a frazzle dazzle of hectic sensory stimulation. When I was ready to check out, 3 other shoppers approached the registers at the same time and we all found that absolutely NONE of the registers had employees at them. Checkstand #2 had a light on, but no one was home. I opted to do self check-out because I really just wanted to leave, but behind me it sounded like the staff was fighting amongst themselves about who's on first. Needless to say, I'm kind of glad this isn't my friendly neighborhood grocery store. read more

I would do a one star, but the place is clean, looks nice and in a rare instance there are a few nice employees.....but... Number 1: Check the "filtered reviews," there are 6 out of 7 that are 1-2 stars. It seems the more recent have lower stars. Sooo....here we go: My credit card was compromised there! They were part of that scam where crooks went into self checkouts and added spyware! They should be watching after putting all the customers at risk, but alas no lessons learned there! They OVER CHARGE, so check you receipt! Specials are often not given. The self check outs have them...but see above. Fruit often has rotten fruit mixed in, and sometimes the frozen chicken has been icky. Staff is often RUDE! Some are good, but some are obnoxious. If you come in 10 minutes before closing they will give you stink eye while huddled together doing nothing but gossiping, and yell to you "we are closing!" Rarely do they have the advertised specials! Not sure whats up with that, all the other stores do, but they are always "OUT!" Also, beware...make sure you check the brand. Often they have the sale tag on the right food, but wrong product. Make sure to watch at the check stand more times than not sale tag was "placed wrong." It's clean, has lots of choices, and some of the staff is friendly...but never very happy I think the management knows they are in a "well to do" area, and these shoppers may tend to be a little lax with watching their money. It's a hit or miss situation, but man the miss is like stepping off a curb you don't see! read more

Not much to add to Kendra A.'s review except to confirm it. So long Albertson's and good riddance. While the basic layout remains pretty much the same as before, everything seems a cut more clean and organized and the produce selection fresher. read more

I hate to give such a bad rating but something needs to change at this Lucky. This place appears dirty, I can never find someone working that can answer my questions, there does not seem to be any order in the store and the prices are way too high! Come on this is San Carlos. Spend the money update the store, smile and try to act like you want customers! I've never heard anything but bad things about this store, so I really think it's time to change! For now I will not be shopping there! read more

Went in here just before Xmas to find some crab. Nope struck out! But they do have some fabulous meat - carne asada type steaks sliced thin. At the front of the store, they have a hot food section and we bought some soup, broccoli cheddar, that looked and tasted suspiciously like Panera's. Lines were slightly long. Definitely cheaper prices than Whole Foods. read more

I wish this was a more updated Lucky in this neighborhood, but it's not. Most of the time they're stocked up, but I still can't help the grimy feel in this place. Staff has all been pretty friendly. read more

This place feels a little outdated but when Safeway doesn't have what I'm looking for, Lucky always does! I couldn't find almond butter at Safeway and before driving over to Lucky, decided to call first. The woman who answered was very sweet and after confirming, she said "we have it but it's 'chunky'...is that ok?" YES! It was already pretty late and also pouring rain out so I was happy that the trip was well worth it. To make the story even better, I had texted my Mom while at Safeway saying they didn't have almond butter. She said she'd stop by Lucky on her way home. Somehow she didn't get my reply saying I'd go to Lucky myself. She ended up going to Lucky anyway and sure enough the same woman who helped me helped her and made a comment about someone else just coming in for it. They put 2 and 2 together and my Mom said "that was my daughter!" Glad we didn't end up with 2 jars of almond butter! read more

Love the hot deli food/cold deli counter and the Chinese take out options! I enjoy the chicken dinners where you can literally get a rotisserie chicken, potato salad, and dinner rolls for about $15 all in a brown bag. Lots of older folks shopping here, it's so cute to see an elderly couple leading the cart and reminding each other of the grocery list. True there are tons of migrant construction workers, but I was totally turned off by the fact that they were hanging OUTSIDE of Lucky's! C'mon, stick to the corners and Home Depot parking lot! Boo to the unadvertised specials that were clearly shown in the paper. Lots of workers, but no one saying HI??? Ahh oh well. Dinner and construction - all in one! read more

Easy to order party trays. Store opens at 6 am. My Yelp review is for the deli department only. I had a potluck luncheon for my fellow softball teammates, so I needed to decide the most convenient & semi-filling lunch to serve. The ladies at the deli were very accommodating & incredibly nice. They were patient with me as I decide what party tray to order. You could either pay on the same day or when you pick-up your order. I finally decided on the pinwheel sandwiches. It was a big hit with my teammates! I ordered the large tray of the roast beef, ham & turkey wraps, that were cut into finger-sandwich size. It only comes with a medium and large trays. I opted for the large tray which was reasonably priced at $29.99. They have many selections of party trays, such as cheese & veggie trays. Perfect for those potluck luncheons or hosting a party. read more

I have been in this store twice and I am new to the Bay area. I didn't know about getting a "lucky you card" and was refused member prices when I checked out on the first occasion. The second time I came in was today and I spoke to a manager about signing up for a card. This is how the conversation went: Manager, "A card?" Me, "A lucky you card." Manager, "You can only sign up for that online now." Me, "What if someone just stops by the store and wants to sign up for one?" Manager, "You can't do that anymore. You should still be able to shop and check out with club prices though." Me, "Really, because when I was here last week I was overcharged and refused access to use the store card for deals." Manager, "No, that's not how it works." I actually told him today that "it's okay, I will just shop somewhere else," and left because of the attitude I was receiving. I also felt like he didn't know what card I was talking about (a manager should know what a store card is, one would think). This was my second and last time in a Lucky chain grocery store. Customer service here, from a managerial standpoint, is not to serve and help the customer, but instead to argue, debate and defend. Real customer support is to make the customer feel welcomed and right, as well as to serve them in a genuine, helpful way. I felt like he was challenging my previous encounter and experience shopping in this store. read more

Apparently some employees at this Lucky are unaware about the global pandemic. I saw one of them restocking shelves (ie, out on the floor where the customers are) with his mask under his chin. Fortunately, this cavernous store is mostly empty because the prices are so high but, still, I'm sure the few who do shop there want to avoid being exposed to a deadly disease. read more

They are selling recalled food... I've been having a really hard time (it's been impossible) finding my favorite stouffer's frozen meal recently, it seemed that suddenly every store was sold out for months. I went online to see if it was cancelled and found out that it had been recalled. Because of this I was very happy when I finally found it again at this Lucky store, until I checked the product date... Turns out they just ignored the recall completely and are selling at least 5 products on the recall list. Suffice to say I'll never be shopping here again. read more

So I just recently started going back. As I missed their Caesar Salad and eventually started picking up other items too. A lot of new very friendly employees, they are redoing the store it looks amazing. I went today for my favorite Salad and a few items. And I was told today they no longer had it. Argh!!! read more

This review only relates to the meat department employees. I've interacted with many different ones at the San Carlos location over the past couple of years, and to a man, each has been very helpful, pleasant, and professional. Special shoutout to Richard, who last week went out of his way to help me obtain a sold-out sale item. read more

Had the worst experience here today. We grabbed a shopping cart inside the store and the minute my son touches the cart, his hand is smeared with what looks like dog shit. DISGUSTING to say the least. What kind of grocery store leaves shit smeared carts lying around? Then again, seeing as how the whole place is akin to a filthy dumpster, it's not surprising. Oh and we bought oysters here a few times, and the idiots who were packaging up the oysters for us were more often than not off by one or more. Just last week, we ordered and PAID FOR 15 oysters, only to come home and find 14; second time they left one out like that. Moronic counting is one thing, but shit smeared carts are absolutely fucking unacceptable. Needless to say, I'll be making smarter choices about where I go grocery shopping in the future. read more

I can usually find what I need here. I don't buy meats here tho. The meats never look that good and the choices are slim.

Meh...Only shop here when I don't feel like making the trek to Safeway. Nothing special. Watch the dates. I just bought cheese that expired last month-the beginning of last month. The staff is nice and our family has gotten to know them. We most often go just to say hi to them. Other than at, it is below average as far as a grocery store goes. read more

The difference between the employee attitudes you see at Lucky versus what you see at Trader Joes or Bianchini is so striking. Employees at the latter two act happy and helpful. The employees at Lucky appear unhappy and it shows. read more

Just got hot lunch entree, went to the deli counter to pay since no line no customers waiting. In addition the counter is open - tall lady ignored me and ask me to go to the front counter - because she busy! Horrible customer service! The tall lady who worked in the front on 4/24, between the hours of 12:30-1pm! Very Rude read more

Today I had something so amazing happen to me which was very weird. I was trying to buy grapes and tried to self checkout. I thought I had saw the price show 1.49/lb. When I went to check the price with the checker, it was my own fault and I apologized to her and told her nicely that it was my fault and I didn't want it. The store manager came over and told me they would be willing to sell it to me since I had wanted it. It was just so amazing that they were so considerate because I was embarrassed for having seen the price incorrectly myself. I have to give them 5 stars for having impeccable customer service. This is now adding to why I always shop here early in the mornings and because they are just next door to my work. Wow. For having shopped here for 4 years, this was the first eye-opener for me. Thank you Lucky and store manager Ross, I believe. read more

This is the worst grocery store in the Bay Area, and its not even close. The parking lot is trash, the carts are old and busted. The doors seem to be broken about 50% of the time. So when you walk in, sometimes the doors open very quickly, other times, you have to be careful not to accidentally run into them. The selection is awful. They stock up on one or two items, and buy thousands of them. The store is in pretty bad shape. Its very dusty, and generally dirty. Self checkout is busted, rarely works, and rarely has an employee stationed, so if something is messed up, it is faster to just go wait in a regular line, because no one is going to help you Staff is pretty awful. I have seen a few people that were friendly, and working hard. The others sit around and gossip most of the time. Baggers are awful, most stores you go to, they clearly have a strategy when bagging, these folks just throw everything into random bags (watch your eggs folks) I have been going to this one for a year on and off, when the other stores were closed, or I just needed something quickly. I have officially decided after today's experience that I would rather spend double the price and go to Nob Hill. read more

This grocery store formerly known as Albertson's is now a Lucky. And it is much improved! The produce is fresh and the variety is really good (not so much before). The parking lot is huge, and the prices are competitive. Sorry Safeway! read more

NOTE TO THE STORE MANAGER: I was buying Belgian Endives (I'm from Belgium and I love them) and the posted price was $3.99 per pound. I was going to splurge so I filled two plastic bags with the endives and after completing my shopping went to a checkout station. The checkout person informed me that the endives were $3.99 EACH! I told her that she was incorrect. And since she would not believe me I went and retrieved the posted pricing tag, which clearly read $3.99 per pound. She then went and spoke to another employee (presumably a supervisor) and that lady came out and told me that she would not honor that price for all of my endives. She would just give me a pound for $3.99 and for the rest I would have to pay $3,99 each. I argued with her that the price posted should be honored but she stood by her offer and would not budge. PLEASE BE ADVISED OF THE FOLLOWING: A price tag on a shelf is an advertisement of the price for the item and charging a different price or giving you a different item than the one advertised is a type of fraud called "False Advertising" and may fall under "unfair and deceptive business practices." Some states have laws that require the merchant using a scanner to honor the lower of two disputed prices or face administrative penalties from the AG's office of consumer protection (or the like). Lucky's staff needs lessons in the law and better customer relations. I will not shop in that Lucky market again. . read more

Just left lucky, first time in this store. A cashier and a bagger were the most rudest people I have seen in a grocery store. When I asked them why are you guys so mad, the bagger answered me and she said "you don't have to be rude". She is telling me that ....Never again at this place read more

Wow saw an employee spit on the floor then gave me the evil eye... Geez and gross! Some produce fell on the floor got all smashed up, Was dusted off then put back onto the shelves I think they're cutting corners cause they're doing so bad Last time I shop here Really unfriendly customer service too read more

This must be the worst Lucky in the Bay Area! Everyone, from manager to checkers, are incredibly rude, and dishonest. How do they run out of a sale item the first day of the sale? Lucky has always been at the bottom of my list of grocery stores, but it doesn't even make it to the list anymore! Never again!!! read more

Went to buy some steaks and couldn't decide which one to get. Luckily juan carlos was at the meat department he gave us some recomendations on meat and spices. We did what he said and i gotta say it tasted a whole lot better then espensive steak house meats. Thanks juan. Excellent costumer service read more

This is my neighborhood grocery store, but I use it only for canned goods and similar items that don't have to be handled with care. The prices are reasonable for those things. Most of the time when I buy "fresh" food here, I end up regretting it. read more

This Lucky's blows. San Carlos Lucky's, why u so BASIC? Selection is super limited. Don't waste your time. Stick to Safeway in RWC.

Good deals Save money Too bad no sushi that's ok luckys Is the best deals Good job 100%.

This store needs help. I was treated terribly when I was at self check-out and it didn't recognize onions even tho I typed it in. Lady was rude about telling me the codes. Every time I have gone into the self check line item prices aren't found for some products. To me I see no redeeming factor to the store upgrade. I have never shopped at a store that checkers forget to give you your change back, but its frequent here. San Carlos deserves a better store and service than Lucky provides. After tonight Im boycotting the store and will continue to give my business to Nob Hill. read more

The employees are some of the laziest I've witnessed. I only shop here because I am forced to for the office.

I've always had positive experiences with Lucky supermarkets in the past, but this one feels shabby and has really poor inventory that doesn't match the area's growingly yuppy demographic. That being said, the cakes are pretty yummy and affordable, so I'm making a plug for them ... if you get a standard design. If you go custom, the design may not quite be as specified, and the writing may look like it was done by a second-grader (sorry, no offense to second-graders). read more