By taking full responsibility for their lack of concern for…read morethe property of others, instead of lashing out at the customer who was consistent, paid their bill in full, even without having their equipment returned.

I made an appointment to get my brakes checked. This shop has great communication, I received a…read morephone call shortly after dropping the car off with diagnostic information I was able to understand. Very kind honest people. Highly recommend.

Absolutely amazing people. I recently rented a Uhaul through Dean's Towing and there was an error…read moreon the drop of time. Immediately, they called and fixed. They were unbelievably friendly. I would definitely recommend them to anyone. Thank you Dean's Towing for wonderful service!!

We hit the jackpot when we found Dean's. On our way to Spokane from Seattle on a Sunday, our low…read moretire pressure alert came on. We got off the highway and noticed that one of our tires was deflating audibly. I went to Yelp and found Dean's 2 minutes away. I called and Dean said he was closed except for towing but could come in and look at our tire. Amazing!! Within an hour we were back on the road with a well patched, safe tire. And such a nice person! We could not be any more thankful and thrilled. If I could give a million stars, I would!!

After our truck flamed out coming down the east side of the pass, Kaleb and the Independent Auto…read morecrew performed an emergency repair on our truck's engine. Great crew, great attitude and they got us back on the road the next day. Our old truck is pulling the trailer better than ever. I highly recommend this shop and their employees for repairs and maintenance. Thanks again- Kevin and Kelley

As we were heading to the Gorge our tire decided to pick up a nail. Other issues happened but Kevin…read moreand team helped us right away. Without their determination to get us back on the road we would have been stuck. Thank you for all your hard work. We appreciate it.

My tire pressure indicator was showing I was loosing psi by the mile coming off Blewett, I drove…read morehere before it was flat, they repaired and had me on the road within a half hour. They were great!

I'm an OTR driver who had a steer tire blow out on I90. Called and spoke to Mike. He had Eli on…read moresite with a new tire and wheel within 45 minutes. Eli kicks ass! He had me back on the road in an hour. He even picked up my emergency markers for me. Amazing service! Thank you Mike and Eli!

So let me paint a picture for you, my sister and I are experiencing every single thing that could…read morepossibly go wrong when moving. We stopped here because we needed to rent a uhaul and unfortunately they didn't have what we needed but Karen and Denis were so kind to both of us that they really made a positive impression. Karen worked with us to help us find somewhere that had what we needed and was close and even gave recommendations for places to stop down the road in case we needed to. Their hospitality and customer service is completely unrivaled and I would absolutely recommend renting a storage unit or truck/trailer with them.

Made a reservation on Monday through U-haul's website to pick up a truck on Saturday morning. I…read morereceived confirmation that my reservation had been made. Then I got a email and text on Thursday saying that my reservation had been edited because the equipment I reserved wasn't available. This same issue happened to a friend just last month. If my order can be changed because the business can't follow through, it shouldn't be called a reservation. The option to pick up the truck at the date and time I requested never should have been made available if I can receive an email saying "the equipment you reserved is in high demand for your requested date" as a way to excuse failure for following through. In all fairness, maybe this issue is more to do with U-Haul on a corporate level than on the local. However, it has to be noted to making a reservation in Ellensburg likely requires going into the store and communicating directly with a representative to see if the equipment will actually be provided at the agreed time. I will have to drive an hour out of town and back in order to pick up the truck that was promised to me in Ellensburg.

I've never left a bad review of any company ever before, but this was a bad enough experience that…read moreI feel compelled to. For those who don't want to read the full review, the summary is: "If you're looking for a place with pleasant customer service and a sane return policy, Pape Ellensburg ISN'T it." I bought a 25" Stihl commercial chainsaw from Pape two days ago to cut wood to heat my house. Today I finally had a chance to use it. It's cold out so I knew I'd have to engage the choke. When I tried to pull the throttle control down to the choke position, I met some resistance and so pressed a little harder. Then I heard a snapping sound, and realized that some cheap plastic part had broken inside. It turns out Stihl chainsaws, unlike others, require you to hold down the trigger in order to set the throttle to choke. They will break at the smallest provocation if you don't do that. My mistake for missing that in the manual, but it's pretty embarrassing for a "commercial-grade" chainsaw to break with such little effort. For some parts the company really should spend the extra $0.50 for metal components instead of plastic. So I bring the chainsaw into Pape to get the part replaced or to return/exchange the chainsaw. Unfortunately the part is out of stock and the wait to get it would be about a week. I need my cut wood now, so this doesn't work for me. So I try to exchange the chainsaw for another one. To my surprise the guy at the Parts counter said he would not exchange it because the problem was caused by "user error", it didn't matter that it was under warranty, it didn't matter that I hadn't pressed hard in order for the cheap plastic to snap. When I protested, he insulted me by saying "if you had used your chainsaw as a hammer and broke it, we wouldn't have given you a replacement, so why would we in this case?" As if breaking a brittle plastic part was as stupid as using a chainsaw as a hammer. Pro tip: don't imply your customer is stupid, especially when the customer's mistake was only possible because you're selling a cheap disposable chainsaw for a commercial grade price. Pape Ellensburg could have just re-sold the chainsaw at a 20% discount "as-good-as-new", losing probably $100 in the process. Instead, Pape has lost a regular customer, who would have been a lifetime customer, along with tens of thousands of dollars of future purchases in the process. Pointlessly stupid from a business perspective. In conclusion: there are a lot of good stores in Ellensburg for your small engine and tractor needs. Try Midstate Co-op, Old Mill, Ellensburg Power Sports, or others. Don't try Pape if you value your time, money, and dignity.

I picked up my riding lawnmower about a month ago. I had them remover the snowblower and reinstall…read morethe mower deck. When I picked it up and got home, I noticed that the mower deck wasn't level and when I tried to start it, the blades caught in something and the motor killed. I tried 3 times to start it and decided to take it back. While loading it on the trailer a vinyl strip fell out from under the mower deck. I later learned it had to do with mulching the grass. I tried to start it again and it worked. I only cut the grass with it so I called them up and said I would try and work with it. I didn't want to make a big deal out of it. It got to the point a few weeks later where I needed the mower deck level because it would crash into the sidewalk. So I called them up, they came out to get the mower and fix it. Well a few days later they call and said it was ready to pick up and I could pay the delivery charge or pick it up myself. I picked it up. When I got there and was inquiring about the charges that should have been covered under warranty , they said the mower deck was level. I told the in was not level when they picked it up. The first problem; they took it to the guy who said it was level when it was first picked up. It was apparent that he fixed it and said everything was fine on the mower deck. He lied Second they called and said I had a slow leak in one of the tires and asked if I wanted it slimmed. I said sure , thinking it would run about $35.00. The charged $90.00 to fix the tire. At most they had $10.00 of slim and that means thy charged $80.00 in labor. I have done this myself and it takes about 15 minutes They lied about the mower deck but after talking with them they removed the charge for fixing the mower deck that wasn't installed right. I don't understand the logic. If it didn't needed to be fixed why did they have a charge for fixing it?. Dishonesties are not good for business. Last year I spent almost $1,000.00 for repair they said I needed on the mower. It ran good when I took it in, but being trusting I said ok. Now I wonder what was really done. Or not. I took it in to be fixed and I got it back broken.

Excellent quality for a very reasonable price. They repaired my utility trailer and replaced the…read morelock on my trailer ramp.

I am so impressed with the expedient and excellent work done by the team of people at ASAP. I had…read morea very extreme job for them: the fire department used their "jaws of life" to cut through the side of my horse trailer. What an ordeal! I asked ASAP to re-weld the 2 x 5 foot opening, and to install a replacement window. They provided me with a detailed bid of the job, and three weeks later, I took the trailer in. Within 24-hours they turned it around, presenting me with a completely seamless job! I credit this to their entire team from the friendly office people to the welding experts. Many people assisted me with this. It looks nearly brand new! I am so relieved and happy.