After a bad experience at a local Seattle area dealer, walking out 5 hours later at signing when…read morepromises were not kept, I sent an inquiry to Cascade for a 2017 Kia Sedona. I heard from the dealer the next day. Carlos knew I had a lot of questions, so he sat in the van to call me back and answer everything about the Sedona in real time. He arranged a talk with warranty when I had questions. He let me have time to think about it, talk to my spouse and I didn't have to walk into the dealer and wait around all day as I did a few days before. The price on the van was more than fair and significantly better than I had seen elsewhere. We decided to call Carlos and let him know we were ready to move forward. After emailing in the credit app, Carlos called back with the financing details and then upon approval, arranged the paperwork. He even offered to deliver the car to us at no cost. Ted from finance called me the next day to go over the numbers and terms and verify all the information. The numbers came out as they should, no surprises and everything Carlos promised was in the paperwork. The price was great and I didn't need to even haggle. It was a relief. We decided to come in the dealer the next day, honestly still nervous things were not as easy as they seemed. . Everything was exactly as they said, and we spent a maximum of 15 min in the dealership. Buying every vehicle should always be this easy. Though they are a solid 2 hours from our house, it was worth it. It is the first time I left a dealer and really felt good about the entire experience. I am now glad my first van fell through. I paid 3800 less for the whole transaction and the van had 6.5K less miles. We will be back for all our vehicle purchasing. Honestly, best car transaction in 30 yrs. Thanks Cascade and Carlos for redefining the car experience and saving me from anymore misery. I really appreciate it. You guys are the best.

Not a good place to trade your car in full stop . You might get auction price. It just seemed that…read moreit is all about cascade chevrolet.

Found exactly the car I wanted and received exceptional service through the process. I worked with…read moreLeon Comeau, who is the most knowledgeable person I've ever met in all things Subaru. He showed me features that I had no idea existed, and provided tips and tricks for maximizing the benefits of the Costco Auto Buying Program. He followed up timely and supportively after my purchase. Nothing about the process felt high pressure or unclear. This was the best car buying experience I've had to date!

Great for Subaru service but not so great for trading in your car. Through my experience you can…read moreexpect below auction price on your trade. I also think most of the people are friendly but just a bad place to trade in your car. Just my experience. full stop

Just took my Range Rover into this store and was very impressed. The young man who helped me was…read moreJavier. He was very polite and answered all of my questions. He used a device to read my engine fault code. (Something I wasn't aware existed). I thought I would have to have it towed to the Seattle Land Rover shop to find the issue. Thank you Javier!!

I need a fuel cap for a diesel motor home. The clerk at napa knew what he was doing and got me…read morejust what I needed. They are very friendly too.

This store has the most unprofessional staff. I went in to get some replacement parts for my…read morevehicle. I called the night before and was told that they'll have the parts ready in the morning. The next day came, and I called to check on where my parts where. The employee who answered seemed annoyed. I went in after the employee told me they had them to find out they weren't the right ones. I asked him if would come outside to my car so I can point out the parts I needed ( just in case I was calling them by the wrong part). He refused. I was going to ask someone else who worked there, but the other two guys were swearing about another customer. I went to Auto Zone. It was like night and day. Will never set foot inside O'Reilly's ever again.

I come in here and buy parts from time to time they're not awful for that, however, today was the…read morelast day I'll ever come to this store. I went to recycle oil today brought in five maybe 5 1/2 gallons the guys like we only do five but I'll be nice and I'll take your oil for you, goes in the back dumps them and gives me the containers back like normal. It had the lids on them didn't tell me he hadn't actually tighten the lids he just set them back for me with like a quarter turn on. He let me leave the store without saying a word about the kids. I tossed the containers in the back of my truck and over a half gallon worth of oil leaked into the bed of my truck out of the containers that were not tightened and we're not fully emptied. passive aggressive much you asshat?

All employee's at wenatchee auto zone don't know how to look anything up or be of any service. I…read moreeven brought the part in and they said we don't know..... I simply looked up the part online and ordered it myself. You should really consider hiring all new staff!

Went in for a turn signal bulb which is getting tricky to find for a 17-year-old car. Not only did…read morethe Store Manager, Jesus S., look up the part for me and take me to the aisle to find it, but then when I said that the base of the bulb looked different than the one I took out of the car, he went outside with me and checked the fit. It fit despite the slightly different base design. That's an 11 out of 10 for great customer service, and my turn indicators all work again.

These guys are amazing!! Always in and out, attention to detail is all there lane and the team are…read morealways on point

I've been a long time customer of this location on Easy Street in Wenatchee. I've always had a…read moregreat experience until today at around 4:30pm on 10/30/2022. I went in for a full synthetic oil change $100+ only to receive a snarky a** comment from one of the oil attendants. I politely asked for an oil change and nothing else. I informed them I didn't want any fluids or filters and had brought my own oil filter. When the tall, curly haired, and polite attendant passed this information to his short, dark haired, small build, and rude coworker changing another customer's oil, he responded with "dOes hE HaVe hiS oWn oiL tOo" in a snarky attitude. Let's just say he may need some more training on customer service and how to speak to customers. I let them know I no longer wanted the service and drove away. It's safe to say I won't be doing business here anymore and I'll be sure to let people know to avoid this place as long as he is an employee there.

did not add on extras to nickel and dime honestly did the…read morework and did it right without making me wonder if it was all good They did not upsale to make more money off me which was appreciated Wanted to know codes and honestly what was wrong and reccomended future fixes without pressure and they could have been a bit more concise with that info as they did not let me know if there were concerns yet I felt I wanted to know and forgot to ask twice

Midvalley Automotive gave me a timely diagnostic and gave the estimated labor hours along with the…read moretotal cost for my repair. They were very good with communication via phone calls, updating me on what they found, when they could have parts in, and when it was going to be done. About a week after I picked up my vehicle, the front desk gave me a call to ensure I was satisfied and asked if everything was working correctly, they offered to fix if not. I will be taking my vehicles to midvalley from now on.

I'm always a bit nervous about car dealerships. My daughter was looking for her first car. They…read morewere easy to work with and did not push us at all. I really appreciated that. What made this car dealership stand out was 2 days later, my daughter's car battery died. They not only replaced the battery for free but drove her to her workplace and then when the car was finished, they drove the car to her workplace and gave her the key. They went above what was expected and we really appreciated it.

We absolutely love this dealership. We have gotten two…read morevehicles from them. We traveled 2 hours to come here. They are so easy to deal with from start to finish. The staff are knowledgeable, and are Not a high pressure group. The cars we have bought through them have been amazing. I am enjoying my new Mazda.