Lufthansa was my airline when leaving Heathrow Airport to go to Frankfurt Airport in Germany before going home to Los Angeles. This was a short one hour flight so not having any entertainment system on the seat is fine. If it was a longer flight then that would be an issue for me. I didn't have any issues during my flight to from Heathrow to Frankfurt. I fell asleep the moment I got to my seat since I been up for over 24 hours working . I had the row all to myself and the seat was alright, it wasn't too uncomfortable. I woke up a little during takeoff and then went back to sleep. The flight attendant were nice, they mostly just offered water to everyone. read more

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I booked a flight on Lufthansa to Scotland leaving from London. The airline changed my flight and I agreed not realizing the date to leave had changed. I tried for hours to rebook my flight on their app and their app wasn't working. Their chat and app are horrible. I finally had a good chat and ended up paying $204;to change to the date I originally booked. I'm also out $188 for the seats I paid for because it's a different airline. Adding to that, our flight leaving was rebooted by Lufthansa extended our layover by 4 hours and that flight was $70 cheaper and have yet to be refunded. The airline owes me approx. $320. This airline is absolutely horrible and I will.never book with them again. And their app they won an award for is horrible!! Very disappointed!! read more

Lufthansa are not very persistent with their flights. First flying Lufthansa, and my first time my flight ever got cancelled. They sent me an email at 3 AM giving me a new ticket for another flight, shedueled 7 HOURS later. Everything else went smooth, the check-in, the boarding, the landing, apart from our luggage's almost getting lost, being put in stand-by for a couple of hours. read more

Horrible, horrible airline. Crowed, someone was in my seat and they told me that they made a mistake and i had to sit in a different seat. So my window seat became a middle seat between 2 large men. Booked connecting flight and my bag never made the 2nd leg. Now sitting for three hours in LHR waiting for it to come in on another flight. Will NEVER fly Lufthansa again. read more

If I could give them -5 stars I would! They SUCK!!!!!!!! Trapped at Heathrow Airport for 9 hours because they kept lying and only offered a $10 voucher.... Thought they would be better than the little guys, but in fact they are worse!!!!!!! read more

The flight itself wasn't bad but my luggage did not make the trip. We checked two bags and only got one. They were entered at the same time and yet mine and like 15 other people did not receive theirs. It was a standard carry on but bc of size and weight restrictions we were told to put it under. Would just recommend if you want to make sure your luggage gets to where you're going you go with another airline read more

It's easy to lump Lufthansa in with the operations at their hubs and I shall endeavor to avoid it. I have had seven flights on the flag carrier of Germany and in each case, I have been pleased. (FRA-LHR, LHR-MUC-LHR, and LHR-FRA-FCO-FRA-LHR if you're curious.) In coach (three of the seven), the seats are reasonably comfortable. The width is the standard for an A319/A320, so if there isn't a middle seat then you're good. Legroom is tight for a six foot tall American, so be wary. Surprisingly, there is food. On my one hour flights, a half sandwich and a small can of Coke. It's not a meal, but it's something! In business (four of the seven), the legroom and width are exactly the same as in coach. The only advantage is that the middle seat is reserved empty. On some aircraft, there is a table present and a fixed armrest, which is a little annoying to have the same seat width. Meals are excellent, even on the one hour flights. And the FA attention is excellent. I haven't had the opportunity to try them on a longer flight. read more

The ticket agent was courteous and efficient even had a sense of humour. In flight, On a short hop from LHR to Frankfurt. They served a decent little meal In business when I know that their american counterparts would hardly serve a bag of nuts. Granted, in an hour's time I'm not there to eat but it's nice to have the option. It's always about the little things. The small touches like the tiny menu that was tucked on the tray to explain their offerings. Our pilot was great at letting us know how the weather had delayed us and number we were for take off. Their fight attendants bothered to learn and address me by name throughout the entire flight and even took care to say a personal goodbye when I hadn't said a peep beyond my request for water. Courteous, and efficient. I appreciated the consistency from ticketing to the plane. I hope to find more flights like this in the future. =) read more

Lufthansa - Business class LHR-FRA - Airlines Near Me - Hounslow, XGL

I don't know if this place has many flights, but the London check-in ticket agent was very green behind the ears and wasn't going to ensure my bag was going to transfer through to AK until I asked her to check with someone else. This someone else showed her how it was done. I didn't like that. If someone else was in my shoes and didn't push they would have had to leave the secure area to get their bags and check back in, which had a ton of people in Frankfurt. I would have been scrambling to get to my AK flight. Flew it a couple of times from Frankfurt to London and back. I would say it was basic in loading and off-loading, didn't load the gate information until 20 minutes to flight, and got half a cold sandwich to fill the gas tank during the flight. I fell asleep the first time and didn't get anything, but it didn't look like I missed much. Decent staff. No charging ports for the 1 hr 40 min flight. read more

I flew from Seattle, Washington, U.S.A. to Edinburgh, Scotland, United Kingdom on Monday/Tuesday this week. It was one of the worst trips I've taken in recent history. The plane was uncomfortably warm for the entire flight, which many people noticed and complained about. No one could sleep as a result. My baggage didn't make it onto my second flight due to a complete lack of staff at Frankfurt. Lufthansa let me know, and then apparently decided they were done with their responsibility. I was told to contact the baggage carrier, who does not man a desk in the airport and has not answered the phone for several days now. No one has even confirmed that my bag is recorded as delayed, where it is, or someone is working to get it back to me, and Lufthansa's only response so far has been on Twitter to say they have no control over their own subcontractors and I'm completely on my own trying to reach an utterly unresponsive baggage company, which is nuts. They don't care about their passengers. They don't care about even the bare minimum services they promise to provide. You can't even contact customer services right now because they won't take calls, so I can't try to talk to anyone directly about how they lost my personal property. You're better off with almost anyone else. read more

For short haul within Europe: The planes are new and recently they seem to be even newer. Always clean and with a simple and modern interior design. On board procedures are to the point and with minimal hassle. They also don't go on and on berating you with safety messages like some other airlines (you know, most of us have been on a plane before). -Staff on board are always very polite, courteous, efficient and tidy. - Decent coffee on board too and I like the small snacks and sandwiches. - Prices usually quite competitive. -Given the choice of BA or Lufthansa, I would usually go for Lufthansa. Lufthansa Italia is also my airline of choice to Italy. The Lufthansa website for check in sometimes works for me and sometimes it doesn't. read more

My recent change of job role means I fly to Germany most weeks and as such have had to use Lufthansa to get there (There are surprisngly few airlines that fly from London to Hamburg!) In the main I have found them to be fairly efficient, the flights are generally on time and both the ground staff and the cabin crew are helpful. 2 reasons make me score this as a 3 and that is the cost of the flights; it takes an hour to get there but on average it csts around £300 per return flight. And secondly the catering on board leaves a lot to be desired. To be honest catering is not how it should be described! No matter what time of the day you fly you are always presented with a very small (hard) roll filled with cheese. I can only liken chewing the roll to eating cardboard; unpleasant and tasteless! At least the seats are quite roomy! read more

Efficient when it works - but an absolute disgrace when anything goes wrong. Their notion of customer service is non-existent, for example in the case of the recent snow chaos at Heathrow where lots of flights were canceled. As a comment to the previous review: They now seem to have taken the comment about the tasteless cheese sandwiches on board... and are now serving ham sandwiches (rather tasty actually!). Unfortunately, that many people (like my partner) don't eat ham doesn't seem a consideration, and they don't carry any alternatives. So if you are vegetarian/Muslim/Jewish then you will not get anything else. Having flown to Germany on pretty much any other airline that flies, I'd recommend to avoid Lufthansa unless their price is seriously worth it. read more

Trapped in London as a result of a pilot's strike. Lufthansa's desk is understaffed and not equipped to deal with the stranded passengers. What's most frustrating is that the strike was planned, and much of the confusion and inconvenience could have been avoided. Lufthansa's executives purposely failed to make accommodations for their customers, and purposely understaffed their reservations desks. Moreover, they lost our luggage and have no plans to return it in a timely manner. Airport staff and Lufthansa staff in particular that we encountered today have a "not my job" attitude. Airport employees are little more than button pushing zombies. read more

I have a love-hate relationship with Lufthansa. I have travelled with them six times ... and my rating of it keeps changing every time. Its at about 3.5 now ... so its good for them ... they will get a good rating :) First of all the positives. The planes have a very generous leg space ... much more than most other airlines i have travelled on. I don't feel cramped here at all. Lufthansa is reasonably good at maintaining its schedule. They build in a generous buffer into the timings they publish. So although the flights i have been on have almost always departed late, they somehow seem to reach the destination on time. Their real time scheduling system deserves praise too ... as when a flight to Düsseldorf that i was supposed to board was delayed, it quickly rerouted me to Munich so that i could reach London as early as possible. However i cannot be so effusive in my praise for its services. The in-flight service levels leave a lot to be desired. I was once travelling from Frankfurt to Moscow and i needed to use the restroom. The food trolley was about 5-6 rows in front of the restroom. It was a single aisle plane and so i had to go past it. On other airlines that i have travelled with, the steward would move the trolley to the end and would let me pass through. But here that did not happen. In-spite of a passenger asking her to allow me to go through, she did not budge until all the drinks were served, making me wait there for more than 10 minutes. This was very annoying. However they made up for it later. I had to board a flight to Heathrow from Munich and i noticed after going through security that an earlier flight to London City from Munch had been delayed and that it would now fly at almost the same time as the flight i was supposed to be on. At my request, they transferred me to the flight to London City ... and this saved me a few hours ... something anybody living in Zone 1 would appreciate. I have found Lufthansa's pricing to be very competitive in its short haul European routes ... but not so much for inter-continental travel. This review is based totally on flights lasting less than 3 hours. I hope to update this after using its long-haul services sometime. read more

I appreciate Lufthansa, they changed my ticket so it could be scanned easily at the boarding area before the flight. Flight staff was friendly an bilingual so I could understand as I am not fluent in my German speaking. Food was the catch, Best airplane food to date. I had a tomato pizza Italian lunch which was tasty. Better than the usual bland stuff! Sehr Gut, Danke to Lufthansa! read more

when i was heading to london they let us stay at the airport for 24 hours which is a day we booked the the ticket today when they made it tommorow i had to look for a hotel just a day or maybe it was not a day it was 48 hours 2 days we panicked i hate this air port thank goodness theres a hotel in the airport thankfully we stayed there for two days dont ever go to this airport. read more

I appreciate that this review is pretty ancient bearing in mind I flew Lufthansa once in 2001 from London City Airport to Berlin return. Definitely 5 stars as on the Avro/BAE-146 aircraft the seat configuration was only 5 abreast* in Economy Class. Every other time I've flown on the same aircraft there have been 6 seats abreast so I found Lufthansa generous and roomy. I remember the crew being pleasant and the aircraft being clean. Very nice flight and no complaints. *Not the case now though I've checked their website. read more

I travelled from Germany(Frankfurt) to India in 2011 October. I can't imagine an international flight does not have any TV screens on each seat. It looks like you are travelling in 80's video coach and and forced to watch at the movie selected by the crew. Moreover they didn't have any option for veg and non-veg. We were told that they only provide veg food. But the when few person told them that they want only non-veg food then they were provided the non-veg food. Above this I was still hungry, thus I asked for more food and the crew was discussing among themselves that they do have some extra food but they are saving it for themselves. While my way back from India to Germany, I asked the crew member that I would like to have Brandy with hot water(as I was not well and want to take it as medicine) and not to be surprise any more that he refused and said that they don't have any brandy, and to add on this when the person sitting next to me asked for cognac, he get a glass of cognac for him. I wont recommend anyone to fly by Luftansa. Better pay 50-100 pounds extra for a long journey than to be empty stomach and getting bored for the entire journey. Regards, Amit Nautiyal, amy.eks@gmail.com read more

Needed to add middle names to my itinerary. Called Lufthansa and was treated rudely and told to contact the travel booking non-Lufthansa site. I was told that the original tickets that were paid for had to be cancelled and reissued at an additional cost of $700 + for adding three middle names and that was Lufthansa's policy. OMG are they kidding me? I could have cancelled everything for $900 but what was the point as they had me. In addition, I waited on hold for 45 minutes with their "Thank you for waiting " crap recording every 15 seconds for that policy explanation to boot. I get that there should have been a cost to pay those worthless data input employees but seriously. Well I just retired and plan on traveling at this time of my life so take your blood money now Lufthansa I will not book any upcoming trips with you ever again. read more