Our overnight flight was packed with people on American Airlines going into London. The pilot flew directly over downtown London and we had sweeping beautiful views of the city. I don't normally sit by the window, but I was glad that I did on this flight. I saw Tower Bridge, London Tower, the Eye and so much more. The American staff was friendly and got us off the plane and headed towards immigration efficiently. Luggage arrived with no issues. Terminal 3 is laid out uniquely. The center contains the food court and shops with a large seating area. Gates are assigned about an hour before flight departure. I did not see work stations set up. Restrooms are a bit crowded and there was a line. read more

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I just returned from London Heathrow back to O'Hare on an American Airlines Boeing 787-9. It was a good experience and I really don't have any complaints about the economy class trip. The best part was that the seating was comfortable with a 17" width (which is average) and a good 31" pitch and in a 3x3x3 configuration. The meal was a good burger dinner with a decent red wine, and I was ok with that. A cheese wrap was also provided before landing. The flight boarding was orderly, we arrived on time with no issues, and our stewardess was smiling and friendly. 4 lavatories located near the center of our section was adequate, and it seems lavatories aren't located in the rear anymore for what that's worth. Entertainment selections were extensive and good. I've had a lot worse long haul flights, so I was pretty happy. read more

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Genuinely heinous. I have traveled internationally and domestically many times and have NEVER had an experience as awful as this one. My mom and I were going on vacation to Edinburgh. The original plan was Indianapolis, to Chicago, to Edinburgh. I booked all flights with a 2 hour layover. American Airlines took it upon themselves to change my flight time to a one hour layover. I rolled with it, which was a mistake. Our flight from IND to Chicago was delayed so long that we would have missed our connecting flight if we had ever boarded. We had to get a hotel and pay for it out of pocket. When we came back the next day we had a new plan, going from Indy to Philly to Edinburgh. Then THAT flight was delayed by two hours. We lost a whole day of travel, and were told that we couldn't be reimbursed. They also made us re-check our bags, which cost an extra 200 dollars, also not reimbursed. Roughly 500 bucks out of pocket for reserving a hotel last minute, Uber to and from the airport, and the re-checking, not to mention the money we lost for that day in Edinburgh that we lost. Fast forward to the trip back. The flight plan is Edinburgh, to London, to JFK, to Indy. We get to Heathrow, board our plane, and guess what? The whole UK gets gridlocked. No flights in or out. I acknowledge that this wasn't their fault, but once we were finally let off our plane, we were told that all hotels are completely full and that they can't secure accommodations for us. Calls to customer service were roughly as useful as a white crayon. Several hundred of us were stranded in Heathrow, and despite something similar having occurred 3 times in the past 3 years, the airport was utterly unprepared. Nobody handed out blankets or pillows, and we were told to clear out of a few different areas by staff, but were not given any alternative areas to make camp in. One gentleman did hand out about 10 cups of water, but i think he was trying to be spared during the eventual uprising. The entire place went "Lord of the Flies" very quickly. I am now sitting in Heathrow, several hundred dollars poorer, running on about 30 minutes of sleep, and regretting ever doing business with this ineffectual, flacid company. I will never book with you again, and I highly recommend that anyone who values their sanity give them a wide berth. Do better. read more

Flew in from ORD, transferring to fly out to Istanbul, there were some delays and flight changes which is what happens when safety is the priority and pilots want a different plane. That's fine, but how it is handled affects this customer's overall experience. I had a lot of worry because flying into the labyrinthine and gargantuan Heathrow the air crew nor any AA personnel at the arrival gate could give pertinent information on the new departure gate for the transfer nor the layover instructions (where is customs, which line, how fast is it usually and do I have to go through security again?). Minor complaint, but couple this with my luggage not being properly checked through, so it took its own vacation somewhere before catching up with me in Istanbul a couple days later. The Istanbul Airport has a private luggage recovery service which took care of me, but American Airlines wasn't very helpful or informative on the errant luggage. Also, on the way out of the USA, they originally incorrectly printed my boarding pass without my TSA clearance, so I had to go back from security in Milwaukee before flying to Chicago to get a new boarding pass, but the luggage tag was stuck on the original boarding pass which now resided in the rubbish. So, I didn't have the luggage tag identifier to show the Istanbul luggage recovery people, though they tracked it down anyway. Mistakes happen of course, but I think AA could have done a better job of keeping me informed of what was going on. read more

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This is for London only and does not represent the entire American Airlines service team on a whole. London is doing good. From the Check-in, to the gate agents, not so bad. But the flight attendants. They just need to do better. But I'm glad that I do not base my entire experiences on them, as well as the lounges which the fees have gone up, but service has gone down. But anyway, they use to serve some awesome First class meals on AA and that to has gone done. Don't get it twisted, I still ate and ate good. Lol. But there is still a whole lot of room for improvement. read more

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Flew from lax to London flight it self was fantastic but the service inside was horrendous the staff was lots of old and fat bitches who have no manners how to treat guests. The food was worst than dog food and smells old. I have ail seat and every time these fat women's pass they have to hit my arm because of their fat buttocks. Don't like this airline. read more

We are departing. Had a slight delay with a luggage repositioning in the plane. That will affect the schedule We are American Advantage members and fly on credit card Airmiles. We Just pay the tax. Never paid for air in a decade. Also take advantage of the one world alliance. So we used British Airways to get to London from Lisbon. Same terms. Priority boarding. American has been good for us. Nice plane nice and wide. In our way. read more

A A Business class service from Heathrow, to Philadelphia was excellent, our head flight attendant, Ingrid, was efficient, fast, and friendly, The food was good but the best thing was being able to lie flat, and grab a few hours sleep, the noise cancellation head phones really did the job, the only problem was with information provided by the pilot, or other personnel, the volume with the headphones on or off it was difficult for me to hear what they were saying.. read more

Bottom line: got to experience business class seats from Heathrow to Raleigh and it did not disappoint. The extra leg room, customized plates, and endless snacks are more than enough reasons to feel elated on this unexpected upgrade. This transatlantic flight is something I'll definitely remember for a long time. The service was prompt and we also got "Casper" Pillows and duvets to lay flat for the flight. Thanks AA for the memories and awesome experience. read more

American Airlines - Salmon - Airlines Near Me

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A 7 hour flight took 36 hours because American Airlines sucks and does not know how to manage a medical emergency. Flying American made me never want to fly again. read more

Not impressed. It's a good size but no customer service, not great food, not inviting and drinks are limited. No bar! They need to step it up because Virgin Atlantic clubhouse is the best I've ever seen and that makes me want to fly them instead. read more

Boarded AA137 to LA business class promptly at 11:05...it's now 11:45 and have not seen one cabin crew member, nobody greeted us, no welcome aboard drinks....nothing. Like a ghost shop in business class!!! Fly business class regularly on many airlines and this is not the norm Omg!!! Now they finally came around 50 minutes after we boarded to take our order. Still no preflight drink, the first time ever in business class that has happened, and they ran out of all meals except shrimp, and I'm allergic to shrimp!! WTF!!! AA IS HORRIBLE!!!! As of right now I'm on an 11 hour flight with no food options because all they have is shrimp and I paid $4000 for this?! What the fuck!!!!! read more

They are egregiously unhelpful as well as unbelievably inappropriate and inconsiderate to those they have placed in inconsiderate positions due to the actions the airline takes when dealing with cancelations, lost luggage and other problems of their making. Beware of this airline. I am still waiting on help and services they promised days prior. read more

Was pleased that everyone on the flight rrcieved pillows and light blankets on our seats flying from Heathrow to Arizona. Very Disappointed the flight attendant handed out earphones for everyone except my husband and I. The attendant then ignored my husbands request for the phones. We feel like we are invisible. read more

My wife and I flew American on miles for our honeymoon from HNL-LAX-DFW-CDG and back via LHR-LAX-HNL. The flight I most looked forward to on this trip was the LHR-LAX leg on American's brand new 777-300ER. We were booked in business class for this 11 hour flight, and the experience was simply sublime. While ground handling was awful, not the flight crew's fault, the flight crew wasn't friendly either. It's not to say they were rude, just not very personable. But that's ok! The business class seats on the 777-300ER are truly one of the best in the world. They offer tons of space and a lot of privacy. Food service was also excellent for an airline! Beyond the warm nut service, starter was a smoked salmon cheesecake and a generous portioned salad. For my main, I ordered a steak, which was done to a beautiful medium/medium rare! I couldn't be happier! And of course, the grand finale was a made-to-order hot fudge sunday. The flight was simply a joy and didn't feel like 11 hours at all. I would love to fly this route again in the future! read more

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You know I had no beef with you up until today. Seriously. I've heard loads of crap about you, from your horrible website usability to your appalling customer service. I figured I must be immune as I'd never had a problem with you. Hell, I've even experienced your first class; I have to say I was in love with your sundaes and lovely beds! P.S. this is going to be a rant. So, I wanted to bring my cat from the US to the UK. I've followed all the rules (PETS travel scheme / Defra / microchipping / blood tests / etc etc) to get the little bugger over here, and have waited patiently 6 months to go and collect him. So, I started researching my options for tickets. I called your customer AND cargo service, as well as your competitors. You all said you allowed animals on your airlines. When I spoke to AA Cargo here in the UK, you said I had to make my own booking and then I could make a booking for my little Hugo. Cool, fair enough. The ONLY reason I chose you was price. I commend you as summer travel can be expensive, especially to the States, but you had a nice little promotion going on that worked out in my favour. I booked my ticket online, counting down the days to be with my little guy. But I called you today to arrange my 'cargo' reservation. Where I am then told there is an embargo on ALL warm blooded animals into and through the UK. What. The. F!!!! I insist on speaking to a supervisor, tell them my story, am transferred again, yadda yadda. The SUPERVISOR didn't even know their trade regulations!!! You give me some mad bullshit about how I didn't have to book a ticket with them, etc etc. I am fuming and almost in tears. Can I refund my ticket? NO, I can only cancel my itinerary and use it within a year. I told them that would've been handy to know BEFORE i booked my ticket. The only airlines that can transport warm-blooded pets to the UK are now Virgin Atlantic and British Airways. Luckily for me, it turns out to work in my favour that we'll fly separate airlines. BA is the best handler of pets, and I can also put him on a flight before me so I don't have to wait around 2 or 3 hours after his flight to be quarantined and paperworked. Also, the man I spoke with from BA told me if he'd had a daughter he'd have named her Michaelia. I am already in love with British Airways. Eff you M-Effing American Airlines. You're freaking AMERICAN, so shouldn't you have some sort of automatic customer satisfaction guarantee built in? It's been so ingrained in me that I tell cashiers to have a nice day after paying at the till. read more

This is for checking in for flights. As you cruise the terminal you will note the calm and orderly way that airlines check in their passengers. Then you will come to American Airlines and their scrum. Totally disorganized. Some scanners work on the initial 8 machines they offer for checking in. Once you fight the computer for boarding passes and bag tags you will be allowed to enter the -what should be a quick bag drop-..lol Welcome to the world's longest bag drop line. Five minutes with a consultant would speed this process up. Line ends at far left. It should end in middle so that customers have view and can quickly reach counters. People can't hear or see available representatives with people shunted far to left. Bag drop line will take about 35-45 minutes. Really. Most people are at the 'bag drop' counter for 5-7 minutes per person. For bag stuff and security questions. So a family of four will be at the counter for about 20-30 minutes. As time slowly ticked down, and it was one hour before our flight, we were pulled from the line and sent directly to a counter person. The counter person abruptly stood up and scolded us for cutting in line. She questioned what side of the line we came from and the exact name of the person who sent us. I was pretty much losing it and politely offered to get back in the line She said no. It was just so early. Omg. I didn't send myself here and I don't know the American Airlines protocol. I don't think they realize how people are feeling in the line. Short of it. I gave myself 2 hours at the airport. I've been traveling for a month across Europe to airports large and small and that's been plenty of time. Give yourself 3 hours at the airport if you're flying American and have a drink after you're through. read more

I used AA recently on four different occasions over my holiday. Three times for long haul flights (7+ Hours) and one short hop (1 Hour) and I found nothing wrong with the service. The plane was clean and the service from the stewardesses was good. Food was nice and the free soft drinks were a great service I had never experienced before. Checking in and out was a breeze and the Admirals club was worth every penny I paid for it. To be honest I had no gripes at all and would reccomend this airline. read more

For business travel, AA flys the 777 (LAX-LHR) with a 1-2-1 business class layout into London. Certainly beats the coffin seats that BA offers. AA has also invested some money into their food offerings and that is much improved as well! That being said, be prepared for delays. Im not even sure if this is AA's fault, as LHR is a big mess. I recently found out that the TSA only questions people flying on American carriers, so maybe that is the problem. Who knows? Either way, if you have someplace to go, avoid AA and LHR in general! read more

Great service.. but only if you travel on Business class or better. Economy class on American Airlines (or any other US based airlines) provides minimal service and is usually considered poor when compared to asian/far east based airlines. AA's main cabin has a 2-5-2 seat configuration and unless you are traveling in a group/family avoid the middle seat at all cost. There's nothing worse than being trapped on an 8 hour flight with 2 strangers on each side of you. read more

American Airlines - Airlines Near Me

Absolutely loved flying with AA - by far the friendliest, most competent staff of any airline i've flown on before. They went out of their way to help get my husband a seat with adequate leg room (since he's a damn giant) - and to help keep us sitting together. The flights all left on time - except for our last flight out of Dallas/Fort Worth - and the food was decent, lasagne & a pretty decent chicken dish. In a choice between them and pretty much any other carrier, i wouldnt hesitate to fly with them again - and hope that i can sometime in the near future. read more

HORRIBLE AND UNHELPFUL. flying British airways through American Airlines is a horrible experience ! They are completely un accommodating, rude and a large waste of money !! Do yourself a favor and fly delta ! I need to change a flight do to delay and they wanted to charge me $1,000 !! When I was only missing my flight to the connection and willing to get myself to the connection MYSELF I've had much better help with delta and their partners. So keep that in mind when you see a "cheap" flight. You get what you pay for ! read more

Fuck American Airlines. We're a bunch of exchange students from Denmark coming home after a year in America. Our flight from Dallas was delayed with 2 hours and we barely made our connection in Chicago to London. Once we got in the plane in Chicago, we waited for two hours. There were hairs in the food. Now we're in London with a bunch of jet lag, tired, and missing a night of sleep and we have to wait for 12 hrs here in London. Fuck you read more

Would give 0 stars. By far the worst airline I have ever flown with. I bought a cheap to Europe with American and it was a horrible experience. Customer service was so bad. My first flight was delayed 2 hours causing me to miss my connecting flight and arrive to my destination so late. On my flight I sat in the aisle seat. Flight attendance number into me multiple times pretty aggressively. They were all very rude to all the passengers. DO NOT FLY AMERICAN. Spend an extra 100 for a better airline. Try British if flying to Europe, anything is better than American, worst experience ever. read more

Just flew "Business Class" (there isn't a First Class) from Dallas to London. What a joke. There's a reason they don't call their best seats "first class". Because they aren't even close to first class! I have flown first class on Singapore Air (the best), British Airways, Korean Air, JAL, and Hawaiian Airlines. The flight attendants were all union fossils who seemed as though they would rather be anywhere else than on that flight and asking them for anything above and beyond was greeted with an eye-roll (yes, the flight attendant literally rolled her eyes when I asked for a water before takeoff and was told to wait until they came by with the drink cart!). The meal was a mushroom omelette that looked very unappetizing (the eggs were green - calling Dr. Seuss!) and the potatoes were raw. Basically inedible. Bottom line: if you are looking to fly first class, do NOT be fooled into thinking AA's business class is tantamount to first class because it is anything but. read more

Everytime i use an US airline, i promise to myself that that would be the last ... never again. But time after time i am lured into the trap by the prospect of cheaper fares :( I don't live in the US and so i am usually spared the horrors that i hear of domestic flights there. But even international flights aren't much better. American Airlines charge for alcohol on their prized trans-Atlantic routes. I once travelled on an inter-continental route where the aircraft didn't have tv screens for individual seats. But the worst thing about AA is their extreme rigidity. They insisted that I fly my original route (London-Chicago-Miami) rather than get me a seat on a direct flight at around the same time ... which would have caused me less stress and have saved them some fuel (hence money). On a Miami - New York flight, they refused to get me an earlier flight. "We don't do stand-by's, even when the flight is empty", I was told. Guess what, I saw a list of stand by's when I was at the gate. Once my plans changed and I wanted to take a Monday morning flight out from New York to London rather than the Sunday night flight I was booked on. They refused to reschedule me if I didn't pay a big sum of money. I decided to stick to my original plan. Incidentally, the flight was overbooked and at departure time they were looking for 2 volunteers to leave their seats ... In return for hotel stay and $800. Serves them right for their arrogance and stupidity. AA is usually one of the cheapest airlines in the UK-USA routes and they do have a very extensive network. So I will almost certainly need to travel on AA again ... though I will try my level best not to. read more

I booked and paid for 2 Preferred Seats from Buenos Aires to Miami on 30th October 2014 with American Airlines. We waited in-line for THREE HOURS to check in. Firstly they said we did not have a reservation on that flight. When they found us seats they were not together and not the Preferred (longer leg room) seats. I am still awaiting a refund which has been agreed and sent to London but its not possible to speak to anyone there as their phones have been changed. i've had long phone calls with the USA (free) and they tried but unsuccessfully to arrange a refund. DREADFUL SERVICE ALL ROUND. No problem on the flights etc but TERRIBLE CUSTOMER SERVICE read more

You are a horrible customer service representative that has been employed by American Airlines. We need to get on our plane ASAP. We ask you to find out if there is a way we can get to the front of the line, because we are in a hurry. You say, "I will go find out" and NEVER COME BACK. Approximately 15 minutes later, we find out that our plane is nearly done boarding but haven't seen us check in yet, so another AA employee asks if anyone is waiting to get on this flight. We say yes, of course, we are trying to get to the front of the line but you were too incompetent to help us. You almost make us miss our flight basically but we persevere in spite of your suckiness. We have to run to our flight, but finally get on. Miss, you suck. (And so do UK charter buses. This wouldn't have even happened if it weren't for those.) read more

POOP POOP on you I was told that because I was wearing a Catalina Island sweatshirt that had skull and crossbones on it I could not go through the gate. WHAT!!! SO I had to buy a Beatles t-shirt that was ten sizes to small for my fat stomach and walk through the terminal like a fat kid in 2nd grade. read more

Worst check in procedure in any airport. Why make people use a kiosk if they have to line up for 30min+ to drop their bags off. Super inefficient. I got here 2 hrs early and am still stressing out over possibly missing my flight. Never flying American again. read more

Like the business check in for "elite" card holders. They check you in and get you on your way to security pretty quickly.

I have just added American Airlines (with its counterpart, British Airways) to my list of things/people to avoid for the rest of my life, if possible! I boarded an AA flight in Heathrow after a delay for "extra cleaning". This is the first time I ever sat smack dab in the middle of a row of 9 seats (3-3-3). I am 5'12" tall (sounds a bit shorter, right?). Sitting in the middle seat, I knew I would be crowded. Since I am short-waisted, my legs are quite long (34" inseam). If I simply sit regularly, the metal band in the front of the pouch on the back of the seat in front of me hits me right in the middle of my kneecaps. If I stretch my legs under the seat in front of me, the bottom of the seat in front of me hits my shin bones. AA, did you ever think there were customers taller than 5' who travelled? In addition, the woman in front of me put her seat back (rude, rude woman) w/o even checking what was going on behind her. That made the tray hit my body at the middle. When we were served anything, I sat with my hands somewhat in the air when the server passed as if to let her know that I couldn't move, and she just went on her merry way w/o saying anything to the rude, rude woman. The guys on either side of me seemed smooshed, as well. We all ordered barbecued chicken and, lo and behold, it was not cut. Imagine, three grown adults with an awful lot of leg, trying to all use a plastic knife and fork for cutting w/o hitting/touching each other. Really? Yeah, yeah. Some are reading this and saying, "Well, spend more and get more room." Do you really know how many seats with more room are available on a packed plane? All seats with extra room had been purchased. PLEASE clean your bathrooms on the planes. I thought that was why we were delayed in the first place. YUCK! read more

I promised, after bad experiences with AA from Santiago, Chile, that I would never fly AA again. Well, after some "give it another chance" from my niece, I did! Well, nothing changed. This time due to an impending snowstorm on Feb. 19 th in NYC, I called up AA to find out if they were booking people on earlier flights. The agent/ customer service representative assured me that yes AA could get me on the 10:35pm flight on the 18th with no charge at all. I went over this thoroughly and was reassured that no charge at all would come my way for the change. It was 5:30 pm. And. my flight was at 10:30 pm. Lo and behold, I was charged $100.00! Though I have written several emails to AA, Ms. Bellinger wrote back several times that she could not refund me the $100.00; but, could give me a voucher. I explained that I did not pay with a voucher and would like to be refunded on my credit card. She did not investigate the situation but made a standard quick decision. AA will not be in my future flight plans, if it's the last airline on this earth! read more

Review is for LHR to LAX. Flight was late out of London, but they were able to make up the time in the air / landed just a few minutes late at LAX. Caveat my review - I was in First class. Flight crew was terrific (expected since there are two crew for only 8 passengers in First). American's 777-300 three-class is a great bird and offers a very comfortable ride, especially in First or Business. Only niggle is that you clear customs in Bradley terminal, so it is a bit of a hike / immigration at Bradley is a complete zoo. read more

The best airline I have known. The staff are very professional. Like all airlines they will lose your bags someday, and be late another. The important thing is that they come back and make them right. read more

Connected through Heathrow. Initial flight late. Was told to run to gate when we got to Heathrow. We ran and got to gate by 12:05. Connecting flight leaving at 12:25. Ash told us we could not get on the flight. Plane was still at the gate by 13:35. Nothing offered but just an appology. We are booked on a flight that is 2 hrs later. read more

If you want to be on time to your destination, do not use AA. They are always late, super long delays with no consideration for connecting flights and not arranging your next connecting flight until you exhaustingly advocate for a new connection to your destination - you know, a service you paid for. Horrible customer service, really rude. Do not operate on common sense, only robotically. For instance, used them for domestic flight due to partnering international airline (no other domestic choices) and they did not know the baggage weight accepted although we had copies of those requirements from mainline airline... trying our best to avoid them in the future read more

This is how American Airlines.. the airlines that is striving to "be great" treats their loyal customers of 10 years... My son is travelling home from Hawaii to England. AA changed his flight schedule making it impossible for him to make it home on time. They were having him stay over night in LA but would not compensate a hotel. I stayed on the phone with agent and suggested alternative routes... Leeds Bradford, Manchester, etc and finally found a flight going out of Heathrow. We ended up having to pay extra for airport taxes. Again.. no compensation. I wrote a letter to AA and their rep Tristian Stone tells me there is to no good will warranted. I wrote the following email to them: Wow! Wow! Wow! I surely hope this response finds its way to a supervisor. This letter from Tristian Stone is the last straw that broke the camels back! If flippant responses is the way AA treats loyal customers of 10 years, I am very happy to say we will be going else where for our flying needs and our credit card needs which have had for 20 years...only so we can accrue mileage to choose to fly with AA. There is no good will warranted? Really? Our schedules were completely messed up, we spent hours finding flights to suit our needs to begin with, we spent an hour trying to find a way to get my son back to Hawaii on schedule ( which was by my suggestions and not the AA reps), AND the changes made not only inconveniences us but impacts us financially as well and all Tristian Stone AKA American Airlines can say is you are a valued customer but THERE IS NO GOOD WILL WARRANTED? I most definitely will let everyone know how AA is "striving to be great" ... those I've read Tristian Stone's letter to have already looked at it with dropped jaws. I wonder how many angry faces I'll get when I post this on social media. NO GOOD WILL WARRANTED? WOW! WOW! WOW! But hey.. thanks for hearing my concerns and showing my how valued I am. It will be most interesting to see how your competitors value me when my family of 5 uses them to travel from the UK to Hawaii every Summer and every other Christmas on full fares. This morning I get a call from an agent named Trisha who says.. we do not escalate emails to supervisors, a supervisor will not be calling you, we're sorry your inconvenienced; have a good day. read more

Staff, geriatric , which means their attitude to any sort of criticism is met with sarcastic condescending nonsense I've been working for 30 years and know what you want even if you don't attitude , this is not a general consensus but one of frustration , all you want is service which I thought was except able but there was an attitude of lack of tools syndrome and every question was answered with they ( their firm AA ) had made cut backs , so unless you fly business class you are treated second class citizens, don't sit at the back of the plane because A) can't hear on flight entertainment b) you will have no choice to their disgusting food ......... Oh miserable me, use them by all means ..... Try and sleep. read more

DO NOT FLY AMERICAN AIRLINES. They are the worst! they regularly overbook their flights. we got bumped off our flight 3 days before Easter with our 2 young children. they sent us to a hotel which did not have rooms to fit 4 people ( 3 was the max size they had), after checking in again the next day we where booked on a different route with the result that our luggage came a day late. on the way home we where inexplicably on the standby list. after an endless ordeal of being sent around from customer service to gate etc ( all with 2 young children walking for miles in the airport) we got 4 single seats!!!!! my son is 3 years old and my daughter 6!!!! 5 minutes before departure by asking other passengers to switch etc they came up with 2 and 2 but in different cabins. it was a complete nightmare and I was so exhausted when we took off to our 7 hour flight! and SURPRISE when I called to redeem the travel vouchers they had given us when we where bumped ( the attendant told us we could redeem it with any of the one world airlines) they told me no, no, no ONLY if its an AA flight AND we have to go via the U.S. - which is great when you live in London!!! The amount of misinformation, outright lying and "thats not my problem" attitude we got from the staff was amazing. I have never encountered issues anything like this before and we have been traveling with our children since they where babies. It is unbelievable to me why this airline is even still operating they are so incompetent!!! read more