Our furnace broke down last week. I called Rightway heating and cooling. They sent out a technician…read more(hunter) that afternoon. The found there was a leak. They sent out another technician (Blake) who had a device that allowed him to locate the leak. It was in the cooling system and the unit needed to be replaced. The next day they found the cooling system was under warranty, located a system locally and then installed it. They gave me a quote for the labor which the warranty did not cover. Matt came out that evening and installed the new cooling system. All three technicians were outstanding and knowledgeable and were courteous and did their jobs. Matt who installed the new system was the best technician I have ever seen. Great company with great employees. They did not try to upsell you on anything and even their office researched and found and coordinated the warranty process for us. Our a/c unit was only two years old in a new build house.

I called them to check if the AC is ready for the summer. I…read morewas very disappointed with the service: 1- They did not clean the AC coils 2- They did not replace the cups 3- The filter installed was the wrong size I will never call them again.

I've use Best Services to service my Furnace and A/C unit for the last 9 years. When we bought this…read morehouse I called them and have been very happy and they have always kept me up to speed on condition and never pushy to try and get me to buy a new system even tho my A/C was 23 yrs old. They warn me 2 years ago I needed to be perpared and it finally did go.But they never pushed and I appreciate that. Great Company and knowledgeable , friendly tech's

We called Best Service after coming home from a trip to find our water heater was leaking from the…read morebottom and had shut down. They were able to come to our house and completed the work in a few hours. We have used Best for many years for our heating, air-conditioning and generator work and they have been wonderful. I highly recommend their company.

Johnathan was very polite courteous and on time to check our new air conditioner as part of the…read morepackage when we purchased the unit last year

Outstanding service! Brandy provided quick and detailed communication. Tim and his assistant were…read moretimely, respectful, quick and efficient! Terrific team!

Quick response time. Good quality work. Trustworthy. Their $190 Annual Maintenance Agreement…read morecovers: 1 Spring / Summer Cooling Inspection 1 Fall / Winter Heating Inspection Waived Diagnostic Fee / Trip Charge For No Heat & No Cool Service Calls Priority Scheduling For No Heat & No Cool Emergency Issues 10% OFF Parts & Repairs 24 Hour Emergency Heating Service When Temperatures Are Below 50 Degrees

Classic air is a local favorite and a personal favorite of mine. Since starting my home ownership…read morejourney, they have partnered to provide excellent service: always professional, responsive service, fair prices, and an office staff that makes it all run so very smoothly! If you're looking for a company that meets your needs, there's truly no need to shop around here!

The team at Uptown were fantasitc to work with. Keith did a thorough job and pointed out…read moreimprovements that other service providers failed or refrained to call out. I appreciate his honest feedback and how well they service our home.

we had these people out last year and I told them something was wrong with the ac. he said no it's…read moresupposed to throw sparks out sometime. well they installed a furnace and moved the ac condenser and replaced a ac line and guess what still doesn't work. on top of it all they won't answer their phone or call back. they charged us a up charge from our home warranty and the fu**ing unit still don't work I wouldn't recommend them to anyone garbage

PROS: I had a tech come out to check a non-emergency…read moreproblem. He was on time and courteous, wearing bootees, etc. I received a call before he came as well. He said I needed a part replaced and it would take an hour, but it will probably be expensive and that they would send a quote. CONS: Quote came in at a thousand bucks. Wow. I looked up the part which was around $180, meaning they were charging $800 an hour. I looked on the manufacturer's web site and saw the instruction video on replacing the part and it was an unbelievably easy install. Three stars for their cordiality and quick response.

Had to replace A/C and furnace months after having to replace hot water heater. All while going…read morethru a messy divorce and in the middle of financial chaos. The staff is phenomenal and trustworthy. They actually helped me find the least expensive equipment. They even discounted the bill. The owner runs the business from a refreshingly positive Christian customer based philosophy. The employees are trustworthy-they don't pad the bill or charge for unneeded items. I would never go anywhere else.

Our furnace started making noise during the coldest part of the winter and we knew we needed to act…read morefast. After getting a few quotes we decided on Pickerington Heating and Cooling aka Five Star Home Services. They had the best price but also the best warranty, company story and our best interaction with a sales person. Once we made our decision the were able to schedule the install within 48 hours. They also easily installed the smart thermostat we had purchased. The installation techs were friendly, quick, thorough and clean. We would highly recommend calling Pickerington or one of their other local branches.

WOW...I look so forward to this review. We came home last Saturday afternoon to find we had No A/C…read more Knowing I have a 23yr old A/C unit I knew this was coming. I called 3 companies and set apt.'s for Monday. 1 was a company we used to service our current A/C and Heater for the last 9 pears and they have been great. The other 2 were the best rated I found that I liked. Pickerington Heating and Cooling aka 5 STAR SERVICES did not come in the cheapest but was in the middle and the reason I pick them was because of the Salesman Josh ! An older very experienced man in the industry not just sales. He was so knowledgeable about all the systems and what I truly needed. But he convinced me what separated Pickerington Heating and Cooling was the staff and installers. The Installers are truly what matters in a job like this. They told me on Monday they were so booked that it would be next Monday before I could get a Fill install. But Josh went above and beyond and stop back the next day with a capacitor that got my old one up and running so we had a/c to get by with. Sure I could have just had him replace that and been done and we both knew that, but it is 23 yrs old. So we chose to replace it. Now they call me on Tuesday and say an opening came up and they could squeeze it in Thursday !!! Great News !!! Now the BEST PART ...The 3 men they sent out Jerrick, Tony and Zane. These 3 worked together like an Ohio State Offense ..2 worked inside taking the furnace apart and Zane outside taking the old A/C unit apart and installing the New Goodman. When it was all said and done I was so impressed ..Clean as you go, organized, communicated great between the 3 of them. Every thing they touched or did looks great, clean and professionally installed. I have been in sales and high end customer service and these guys ROCKED IT...Thank You All...You deserve this review...If your reading this far...Do NOT hesitate to call this company..

Our air conditioning went out completely on Saturday afternoon, July 26. Bobby responded and…read morediagnosed the problem in about 15 minutes. He had the parts needed to repair it in his van, so he had us back up and running within an hour of getting here. He was very pleasant, knowledgeable, and professional. I'd highly recommend Custom Air.

UPDATE: Based on Mackenzie's response to my initial review, I chose to give Custom a second…read morechance. Chris came out, very personable and knowledgeable, and provided me with a couple quotes. I wanted a Mitsubishi system--and what do you know, he revealed to me that my other Mitsubishi quote from another dealer was full of bunk. Go figure. So, I took him up on his offer. I asked for quotes on both the low and high end system; I chose the low end system. Here's where it gets interesting: they brought the high end system instead, due to some paperwork mixup. They spent about an hour figuring things out for themselves, and in the end came to me with the offer: "we'll just let you keep this and get it installed today for the low end system price, it's just easier". I took them up on it. The installers were great, thorough, and efficient. Here it is 5 months later and 22 degrees outside, and all is well. Thanks for reaching out, Mackenzie. It worked out well.