I was the winning bidder of a portrait miniature in the 06/30/2022 Luis Porretta Fine Arts auction on LiveAuctioneers.
I paid the invoice in full that same day, including shipping from Canada to the USA.
I did not receive the item, (nor any communication from Luis), and finally inquired one month later as to the status of delivery. Luis said the item was shipped with Canada Post but that tracking stopped at the Canada/USA border. Luis promised to trace the item and resolve the problem.
Over 4 months later, I have received neither the portrait miniature nor a refund. Luis sent me a nasty message after I posted a 1 star review on LiveAuctioneers.
"Luis Porretta Fine Arts
Aug 08, 2022 5:03 PM EDT
Hello, You give us a "one star" feedback without us even getting results from a PO search and then expect us to cooperate? Not going to happen. We will refund you only after the PO returns its results. - Luis Porretta"
Luis Porretta has never returned any of my inquiries since then.
I asked LiveAuctioneers 1 month ago to intervene to resolve the dispute. They contacted Luis who falsely claimed to LiveAuctioneers that: (1) the item was delivered to me (of course no proof of delivery), and (2) he had refunded me as a goodwill gesture (no proof of refund).
I told LiveAuctioneers these were both lies. LiveAuctioneers contacted Luis a second time. He subsequently has refused to answer LiveAuctioneers emails requesting proof of delivery and/or refund.
BOTTOM LINE: Luis Porretta accepted my immediate payment in full of the invoice (including shipping) on the day of the auction in which I was the winning bidder. He for some reason employed Canada Post, which stops tracking at the international Canada/USA border (instead of using any of several available international shippers who provide end-to-end tracking). He refused to answer my inquiries, lied to LiveAuctioneers, and then refused to answer any of their follow-up inquiries. Simply stated, he stole my money. I hope you will carefully consider my situation before you ever consider doing business with Luis Porretta Fine Arts. If you want to lose your money, better to donate to a charity rather than give to a shill.
NOT RECOMMENDED
Thomas W Jendrock
Westport, Connecticut, USA
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Response from the owner 12 minutes ago
A deeply troubled customer as the PO track shows that this was delivered.
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Dear Luis: Kindly post the Canada Post tracking verification number or notification of the date and address of delivery. I would be quite interested in any proof of delivery. You can post it right here on the Yelp reviews for all to see. LiveAuctioneers told me today that you are not returning their inquiries requesting verification of delivery or refund. Why not? Thank you. read more