I am absolutely appalled by the vindictive and unprofessional behavior of an online customer service agent named Matthew at Lululemon's Guest Education Centre (GEC).Following a frustrating support experience regarding claim c178603557828792, I received a formal email from Matthew explicitly stating that he was revoking a promised $30 e-gift card purely out of spite because I voiced my frustration with his poor service.It is incredibly shocking that a major brand like Lululemon allows its support staff to act as judge and jury, using corporate compensation tools to vindictively penalize and retaliate against customers who complain about bad service. Instead of trying to resolve the actual issue or de-escalate the situation, this agent chose to be petty, unprofessional, and retaliatory.I have the complete email transcript and screenshots proving this behavior. Lululemon management needs to audit this ticket immediately, address Matthew's severe lack of professional boundaries, and fix the underlying issue with my order. Buyers beware: if you call out bad service here, the agents will actively retaliate against you. See email below.
Mind you this is after a delivery was late (the store I drove to didn't have the item) and didn't update. Finally it was delivered at 1:15 am, left outside on a bench. It was promptly stolen. I was told I had to file a claim which I did, however I think that is ridiculous. Everything is automated. Contact with humans for the prices Lululemon charges isn't asking a lot. I will never shop at this 2nd rate, shoddy business again.
lululemon athletica
Hi Katie,
Thanks for reaching out to us here at lululemon's Guest Education Centre (GEC).
I hear you're looking for some help c178603557828792 and I'd love to lend a hand.
Due to your comment "get a new job. This isn't your calling." we will no longer be supporting with a $30 e-gift card to your email. Your claim c178603557828792 was set up on August 12th. Our Orders Team will be following up in 2-3 business days, no later than August 17th. Please wait for our Orders Team to review your claim and follow-up with their decision.
If there's anything else we can help with in the meantime, you're more than welcome to respond here.
Warmly,
Matthew read more