My son bought me a Tommy Bahama shirt for Christmas and I had one... So I took it back today (Jan…read more20) - it still had all the tags on it and wasn't even unfolded or ever out of the package. It was listed at $119.00 and they offered me $19. I was livid... the manager said since I didn't have the actual receipt (it was a gift) it probably went on sale for a day and that was the price they would give me - a little over 1 tenth of the list price. After spending tens of thousands of dollars there over the years (I have 3 children who helped) this was the treatment they give their solid customers. What gall! They probably do that with everything - day after Christmas they put everything on sale for 25% of the price for a morning so they can screw all their customers with returns. After this blatant rip off, I would never go back to Macy's - ever.

The jewelry department needs to be better managed. It is four days before Christmas, they have one…read moreperson at each "island" and absolutely zero direction on where to go to check out. I understand having the sales person work the entire island but they are being set up for failure when you have the volume of customers you get four days before Christmas, walking up to both sides of the counter and demanding immediate service. We waited 40 minutes as two people we watched walk up to the other side of the counter (while we were already in line) demanded that they were next and made the poor sales woman ring them up for several transactions- all the while the line on our side was growing past the three people who had already been in line. Macy's- I know you are a failing company at this point. But please do both your sales people and customers a favor and get some organization going. Literally all you needed was a sign on one side saying to go to the other side for service while there is only one person working the counter.

I love this store so much my family goes here a lot since they have dressing rooms and they give…read moreyou refunds. It also have a good selection of clothe at affordable price, a bit mad though that they started charging for bags.

On 12/27/25 around 1:30pm my 4 years old son and I were shopping at the Primark in Willow Grove…read moreMall in Willow Grove PA. I picked up a few items from the men clothing section and made my way to the children section on the second floor. I placed all of my selected items my reusable shopping bag that I entered into the store with. As my son and I made our way down the escalator to the first floor I was approached by a man asking me to step to the side so he could speak with me. I stepped to side of the escalator and the man said "we observed you stuffing things in your bag and if you just give me the things I won't arrest you." I was floored by this accusation. I explained to him I am using a reusable shopping bag and I am still shopping. Once done I will pay for my items. He replied "this is what management is saying and we do not use those bags we have the carts or our shopping bags." I replied I was not aware that I could not use my own bag to hold my items and transferred my items to a Primark bag. After this unpleasant encounter I made my way to the register. As I placed my items on the counter I asked the cashier if I could speak with a manager. The cashier asked for the reason of my request and I informed him I had just been accused of stealing. The cashier called for a manager and apologized to me. The cashier inquired as to who accused me of stealing. As I look up I see the guy who accused me of stealing standing at the end of area leading to registers. He quickly ducked out of sight when he noticed me pointing at him. The manager Bryan arrived and I shared with him what happened. He apologized and claimed it was a misunderstanding. I also shared I was visiting from NC. I expressed how this was embarrassing and I never left the store to be accused of stealing. For the man who approached me to assume I was stealing because I was using my own shopping bag was unacceptable and low. There are two sets of register in store however only set of registers was open and this was on the first floor. There is an entrance/exit on the second floor in the children section where I was shopping before being approached on the escalator. Again I never left the store or passed any point of purchase area before being approached. This was not a misunderstanding it was profiling situation. I was threatened with being arrested and embarrassed

My son was cleaning out his closet and decided to take some clothes to Plato's Closet to make a…read morelittle pocket money. He had heard mixed reviews about this location but decided to give it a try anyway. He brought his bag in, and they told him it would take about 25 minutes to go through the items and provide an offer. While he was waiting, I decided to go inside and look around because I had seen Plato's Closet before but never really knew how it operated. He described it as kind of like a thrift store. Overall, the staff were very nice and engaging. One thing I did notice when I first walked in was that the front area of the store looked a little cluttered with bins and bags from customers selling clothes to Plato's Closet. I understand that's part of the business model, but I think having a more separate or designated drop off area would make the entrance feel a little more organized and welcoming. The dressing room is very small basically just enough room to stand. I do wish they had higher hooks for pocketbooks or belongings and maybe a small bench or something to sit on, but it's definitely more of a basic fitting room setup. I actually ended up purchasing a couple of items. My only hesitation is the pricing. In my opinion, these weren't really "thrift store" prices. Most of the pieces I looked at were around $18 each, and then I grabbed another item for around $5. So while the store wasn't bad at all, I think it really comes down to whether you personally feel the item is worth the price. Overall, not a bad experience, just go in knowing it's more curated resale pricing than typical thrift store pricing.

Such a waste of time this place is terrible. Took three hours out of my day to go drop off three…read morebags for them to tell me they couldn't take anything- they legit didn't go through ANY of them, nothing was touched. Honestly got the vibe they wanted to finish up and get out of there since there were a lot of bags up front. If the clothes these girls are taking are considering to be "trendy" or in style I wouldn't even bother bringing anything here just based off of their own appearance lol. Bunch of odd girls running that store for sure. Won't be coming back

I usually don't have a problem here but tonight I went in and had the worst customer service! I…read morewas trying to do a return and said forget it! I'll go back to Montgomeryville. Always a great experience there!

The associates are always so nice and helpful. Never had a bad experience here at all.read more

Best experience. Knowledgeable. Honest. This is the place to buy your LIttle One's footwear. They…read morecan tell you which shoe your LO walks better in and why. Heather was helpful and friendly. COVID safe. Kid friendly and clean. Vegan friendly shoes. Heather could even sign basic sign language, which we use to communicate. This is now my spot for toddler shoes, sneakers, sandals, no question about it. #striderite. #covidsafe #veganfriendly #bekind #toddlershoes

My first experience buying my granddaughter her first pair of shoes. Heather was amazingly…read moreknowledgeable and kind. I'm sure we will be visiting this wonderful store for many years. Thank you Heather.

They must hire anyone here because the staff is horrible and so stupid. The manager wouldn't let me…read morereturn a top with tags because it had cat hair on it? I don't even own a cat? i don't know how this place stays in business it's literally trash.

Great merchandise but every person working here that I've come across are beyond ignorant and…read moreunwelcoming. When I went to check out, I used a $50.00. Understandably they need to check the bill to assure it's not counterfeit, right? She took it, walked away from the register, came back, turned away from me and held it up to the light for over a minute. Talk about insulting. You get my drift. Never going back there.

I have not stepped foot in an H&M in several years because their company did me dirty years back…read moreand their customer service fell through too. Well I recently went back because I saw a purse on Instagram that I loved and it was from H&M so I had to check it out. That combined with the fact that I realized a large part of my wardrobe used to be here. Well H&M you killed it. It's so clean and the newer setup is so nice and generally pretty easy to shop. There is a good flow to the store. This was the nicest store at the time, especially when compared to Forever 21 which was a hot mess. I walked out with a few items but I really wanted to highlight one of the one young girls working - I didn't catch her name , but she was so nice and started up a natural conversation with me about one of the items I was looking at. Overall good experience for my first time back!

Had a great experience with a return. The sales associate was pleasant, engaging & complimentary. I…read morepurchased 2 items one of which I really LOVED that I just couldn't make work, sadly. We discussed why I was returning not in a judge mental way but more so of concern. He too was purchased without a tag and she was quick to verify and process. I'll admit this location is not always my favorite BUT this particular associate made me want to go look around and shop. Unfortunately I didn't have time. The 4 star is given simply for HER customer service. On another day it would probably be a solid 3, just because it tends not o be the neatest or organizes. If you are in the area give it a try.

Rude Customer Service. Speculation of racial profiling…read more 1st interaction: My mother and I were not greeted by employees, but they greeted the customers entering after us. They asked them if they needed help but did not ask us. 2nd interaction: When I entered the store looking for a gift, an employee (white middle-aged woman with bangs) kept watching me. When I purchased a gift card, she was stone-faced, not friendly, and did not respond to my polite goodbye. 3rd interaction: I watched my mother and other clientele browse the racks in the same section. The other women were asked if they needed help except my mother. I am a woman of color and really hope that my mother and I did not experience racial profiling, but I believe we did. She frequents this store and always buys a blouse or two. However, I am reluctant to visit this place in the future because of the recent interactions which have been uncomfortable.

This location is big. Spacious and clean. Although, I only saw one sales associate the entire time…read moreI was browsing through the store. Came to the register and waited. That same associate was the only person I have seen. Lol. She came to check me out. She was pleasant and made my purchase enjoyable with her great conversation. Tons of sale items here. I totaled $166 and some change and after the sale, I paid $66. Felt like a winner! Lol